Character deleted

So, I've filled out the form to merge my 2 service accounts. I had a lvl 20 character on my Early Access/Beta one and a lvl 1 Conjurer on the RETAIL Service Account I made to try out if I could play. Now my lvl 20 Character has been deleted.

Is there any way to restore it?

Have you gotten into the actual game to see if the character is actually deleted, or are you just looking at mogstation?

Try contacting support again.

I am ingame. I still have 2 service accounts, one is empty and the second, lvl1 character I made, is now on the Account the lvl 20 was on. The lvl 20 is not there anymore.

The characters are still in game, so no deletion

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Originally Posted by Zenok

The characters are still in game, so no deletion

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No, they're not. I can show you a screenshot of my character screen if you want.

Maybe the transfer is still on-going.

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Originally Posted by Spherax

I am ingame. I still have 2 service accounts, one is empty and the second, lvl1 character I made, is now on the Account the lvl 20 was on. The lvl 20 is not there anymore.

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Then either you filled out the form wrong or SE screwed up. I'm gonna go with the later. Contact support again or cut your losses and start over.

I didn't fill it out wrong, I'm 100% sure, starting over cause this system doesn't work is no option. I'll contact support and see what they can do.

Out of curiosity, did you buy the standard or collector's edition? If the latter, did the items move over to your other service account or are they still on the other one?

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Originally Posted by Zet_

Out of curiosity, did you buy the standard or collector's edition? If the latter, did the items move over to your other service account or are they still on the other one?

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I did not get the CE. BUT, the Preorder Items are still on the Account they're supposed to be, just the character has been "overwritten"

Actually, the Accounts haven't been merged at all. They just deleted my character. Interesting.

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Originally Posted by Spherax

So, I've filled out the form to merge my 2 service accounts. I had a lvl 20 character on my Early Access/Beta one and a lvl 1 Conjurer on the RETAIL Service Account I made to try out if I could play. Now my lvl 20 Character has been deleted.

Is there any way to restore it?

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Sorry to hear of your bad luck. Since you went through the support ticket process, I was wondering if you could tell me how long the process took? From the time you submitted your support ticket to the time they actually responded. I hope you can get your issue resolved. I feel your pain. I accidentally created a second account when applying my Early Access code. At least I learned my lesson, and hopefully I get it right when I go to apply my C.E. registration code.

I turns out I am incredibly stupid. I didn't select the proper world my character was on. He still exists, but that leaves the problem of me having 2 service accounts now.

They haven't responded yet, neither have to responded to the form I filled out.