Message from Yoshi

Many have had trouble getting into the servers due to two main causes, one there were problems in the configuration that have been worked on hard and fixed as they appeared. And second the huge number of people from NA/EU trying to enter the game early access. The Producer Yoshi San posted a very nice apology and explanation and in case you missed it or did not look, here it is from the dev notes, he is a person of great integrity and compassion and I strongly feel we should be understanding and patient, and look forward to when we can all play together as soon as possible. I am sure that they are doing all that is humanly possible.

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An Apology to Our Players Using NA/EU Data Centers

On behalf of the FINAL FANTASY XIV: A Realm Reborn Development Team, I would like to extend my deepest apologies to those Early Access participants who have had difficulty using the NA/EU data centers.

In response to a variety of issues, we have conducted emergency maintenance several times over the past few days. The first instance, which was conducted six hours following the beginning of early access, was for the purpose of addressing the errors 90000 and 3000, which were first discovered during phase 4 of the beta test.

Our server team then began taking measures to improve the performance of the lobby and duty finder servers. The subsequent emergency maintenance was necessary to implement their changes.

This maintenance proceeded as planned, and afterwards we verified that the stability of instanced battles and the duty finder was much improved. However, we then discovered that certain lobby servers had been improperly configured, and we were forced to conduct another brief maintenance to resolve this issue.

Although we have successfully addressed a number of serious issues in the past several days, we have nevertheless decided to implement login restrictions for the time being due to the extremely heavy load being placed upon the servers. In this way, we can ensure that the maximum number of players can play the game without risking a sever crash. I know no one wants to wait to log in, but I hope you all understand why we believe this precaution is necessary.

Once again, I would like to sincerely apologize to all our players who have been unable to enjoy Early Access due to the tremendous congestion, the ensuing issues, and the frequent maintenance.

Everyone on the development and operations teams is dedicated to providing the best possible experience for our customers, and we will continue to do our utmost to resolve the remaining and any future issues.

FINAL FANTASY XIV Producer/Director, Naoki Yoshida

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Thank you Yoshi San.

Just another apology.. We got like 20 yesterday. This one simply has more words in it, but means the same thing.

I'm totally ok with this, and appreciate him giving us an update. I just wish he would of told us an estimated time on the 'Limited logins' and what they were doing to fix it. I'm sure it will be taken care of soon :)

Agree with ntall, another useless empty apology with no actual hard information as to what is happening and how they intend to fix it. When the game launches you have to assume there's going to be 5-10x the amount of people. At this rate the servers are going to implode and we'll be waiting months to play the game.

Not good enough!

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we have nevertheless decided to implement login restrictions for the time being due to the extremely heavy load being placed upon the servers. In this way, we can ensure that the maximum number of players can play the game without risking a sever crash. I know no one wants to wait to log in, but I hope you all understand why we believe this precaution is necessary.

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> This could mean, that they keep login restrictions on for however long they like?

It was necessary during Beta testing! Not 1 day before release! FIX IT or say goodbye to all your hard work! This game will be plastered all over the media in a couple of days if this keeps going, and I can assure you, that you saying "Sorry" isn't going to help it!

Suggestions you can take to help ease stress from your Paying customers on NA/EU servers:

1. Waiver or reduce subscription charges for all players currently on the EU/NA servers.
2. Offer a free transfer to another world (Jap server)

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Originally Posted by ntall1

Just another apology.. We got like 20 yesterday. This one simply has more words in it, but means the same thing.

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It is an apology. Accept it as it is. I am not a SE fanboi, but I know that an apology is much worth in the eastern countries. To me this is enough to cover all the hardsh things I thought yesterday

Domo arigato

Heck, the poor man is in shock - over 1 million folks tried to party on with FFXIV? Who'd a thunk it?

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Originally Posted by Jotunhammer

It is an apology. Accept it as it is. I am not a SE fanboi, but I know that an apology is much worth in the eastern countries. To me this is enough to cover all the hardsh things I thought yesterday

Domo arigato

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This is true actually(I'm asian).
Though, some more substance would be nice!
And well... some word about the locked servers >_>

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Originally Posted by Jotunhammer

It is an apology. Accept it as it is. I am not a SE fanboi, but I know that an apology is much worth in the eastern countries. To me this is enough to cover all the hardsh things I thought yesterday

Domo arigato

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I only think it is great that Yoshi has posted an apology, as it means that he is aware of the situation... that is it, AWARE! He didn't say what the plan was about the situation, just that he knows there is a problem, and is sorry that we are unable to play. Now that I think about it, your right, all is well, I can't wait to hand them my debit card details so they can start charging me access to the servers when they are ready for me to access them, its ok though, because we got a "Sorry!"

At my age I know for a fact that things have a habit of not happening the way we want them to, and it's great that he acknowledges the problem and apologizes for it. I would be fine with waiting to get into the server, but at this point we can't even do that. We just keep getting the same old, The server is full message. Telling us to try again later, how much later? A few minutes? A few hours?
There is no way to tell how many people are on the server, or for that matter if it is full; until we get the 1017 message. At this point I just want to play the game I have payed for, is that too much to ask for?

An apology without action to mend the situation is an empty apology. This is really bad start to a "reborn" game, because here I am giving this a second chance.

Apology not accepted.
Get the Na/EU servers sorted out now. Once again faced with the World Full try again later bs hour after hour.
Have you any idea how many people will be hitting the enter key over and over, trying to get in? Players like myself who have leveled their main on a server that is now off limits to them.

You are absolutely hopeless, and like others, I am a player giving you the benefit of the doubt after the original effort you dumped out.

Worst launch debacle for years. Compared with something like the Rift launch, you are complete rank amateurs.

Chances of a sub - zero.

I managed to have no problems last night after the latest maintenance, and look forward to continuing today. It says to me that work IS being done, and they wouldn't be able to provide a satisfactory explanation until they know what it takes/took to fix the issue. The details they gave on the previous spots of downtime was very important to me.

I am very sorry that some of us are unhappy with the level of access to the game and I join with Square Enix and all of their staff in apolgizing for the delays, I too have experienced them. But as I have posted here and elsewhere, after having been a beta tester, associate and researcher of many many MMOs for many years, there is not one that has not had similar challenges in adapting to the peak load of demand. If you remember that each such game is made up of billions of lines of code, each one essential and many inter related. Then to add the impact of estimated stress vs real stress on the gates and switches and paths of the vast story, plus the trillions of actions by the NPCs, and other game elements, it is pure alchemy really that it all works. Now we have this wonderful new game, one of the most beautiful I have ever seen, and a HUGE and I mean VASTLY HUGE number of people have come to play it, both in the US, EU and Japan. Peak loads have far exceeded estimates. They were working like demons to get it all up to the demand. You may have missed this latest note from the community staff:

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Regarding Preparations to Increase the Capacity of our Data Centers

Hello everyone,

We've noticed not just a few threads on this, and comments from many players, and so wanted to be sure to clear up a sincere misunderstanding regarding the recent announcement to up the capacity of our data centers:

NOC_NA's Avatar
Quote Originally Posted by NOC_NA View Post
We would like to make a clarification regarding our previous announcement “Regarding Congestion in Japan Data Center Worlds (Aug. 27)” in which we stated that we are preparing to increase the capacity of our data centers.

The first half of the announcement regarding login and character creation restrictions was directed towards our players who would be playing during peak hours in Japan data center Worlds.

However, the second half of the announcement regarding increasing the capacity of our data centers was meant to also encompass North American and European data center Worlds and not just be limited to Japan data center Worlds.

We deeply apologize for causing concern amongst the North American and European community due to our lack of clarity. Capacity will be increased for data centers in all regions.

Once again, thank you for your understanding and cooperation to help us welcome more players to the game.
As mentioned in the previous announcement that this clarification refers to, this process is looking to be finalized come early next week and we will keep you updated once we hear more about its implementation. Thank you very much for your patience while attempting to login to the game.

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I am sure within a few days, the blockage and locking of characters, and closing of worlds at times will be relieved and we can all enjoy this wonderful gift.

I am hopeful that those of you unhappy now, who can bear to wait and allow for the adjustments, will still be with us. If not, I am sorry. But there is no way anyone can do better, this is one of the finest staff efforts I have ever seen and the transparency and the candor of the communication is literally unknown among major developers, I can assure you. I sense the greatest integrity and sincerity at the Staff, to the very top. So please hang on there and keep with us. thank you. And it is always good to vent and share, but do lets keep it courteous and kind. I value all the comments i see and value highly all of our diverse and huge community.

And a final word, never before have I seen the Producer and Lead of a major Game Development Team take responsibility and be as forethright and candid and visible as Yoshi San. We are very fortunate, and I hope that you will take his sincerity for real, and stay with us just a little bit longer.

Domo.

You know apologies are great and all but that letter didn't seem to address the problem. Also, it would go a long way if, instead of just an apology, they reimbursed us in some way or give us something for our troubles like the developers of Defiance did whenever there was a problem.

http://forum.square-enix.com/ffxiv/t...98#post1094798


It has been confirmed that they are adding more servers to all data centers not just Japan.

In a situation involving a huge MMO entering active service, there is rarely ONE problem. It is similar to the cascade effect of incidents with high technology machines like airplanes, infrastructure systems, and mega computers....many small events that result in a larger one. In this case, tho each part of the vast array may be fine individually, when the stress of the mega impact of hundreds of thousands of players many of whom create multiple characters immediately all hit the system structure, it is akin to geothermal or electrical discharge, the current itself can generate anomalies that did not exist before and which skilled teams can fix often quite quickly.... which I think is what is part of what is happening here...and also guessing again, just the sheer size of the demand...which none of us can really guestimate is stretching everything hugely.

We do not know what decisions they may make around this period of challenge, but my feeling is that they will do their best for us all. Of that I am sure.

Apology not accepted.

Actions speak louder then words & so far I have seen the situation getting worse. Before nobody can log into NA/EU servers. Now nobody can log into Japan servers.

I will accept your apology once I can get into my server without having to see the 1017 error screen for the 999999th time.

What I have been trying to share for old and new players both, when challenged by some of the log on delays, is that this is something no one wished to happen....and it is not really useful to blame anyone, for no one did this on purpose. It is a result of Yoshi San and team making a absolutely wonderful game that we all would like to see....and now because so many of us do wish so, it will take time to make more room at the table. We really should not make anyone feel badly over this, rather lets offer our support and understanding and compassion and cheer them on and encourage each other :) All are doing their best so lets do ours too. :) :)

Ok an apology is great and I really appreciate the time taken to actually do so. I also like that they are adding new servers and hardware.

However, to say that this is unexpected and surprising and that the company had no way to forecast this level of demand is at best poor management and at worst a total lie. All the people trying to log on during the early access are people who pre-ordered, that means there is a record of the sale and that SE should have been able to look at a spreadsheet of figures and see this coming.

For us to now have to wait another full week before any kind of improvement is likely to occur is not a great move, people are going to try for 3-5 days to log in and when they can't they will think SE haven't fixed any of the problems and stop playing. This will not be a good thing as SE run the risk of FFXIV going to same way as the v1 release. After all, what good are all the fixes and improvements to the game play if no one can log in to see them.

There is no way any game development team is given a unlimited number of servers at game launch, the head office has to plan and approve such moves and rarely does the Head Office expect or know to expect such a huge response. It is literally unparalleled in recent game development history. That being said, I am very sure that the blockage will be eased soon. My sharing has been to encourage courtesy and respect, not to stifle concern or mask frustration. But the bottom line in the business world is that there are limits to what can be expected and planned for, and we see that in play here.

It is not the fault of the devel team or leadership and we must remember the huge effort and dedication they all showed in doing the work to achieve this literally miraculous game with a immensely detailed game world that has been, as far as i can see, without a single flaw, and game play that is remarkable for its depth and range of variety and interest, cut scenes that are some of the best i have seen for continuity with the game graphics, and overall an immense achievment considering that this is a continuation of a long title series, never an easy thing to approach.

So, I hope for peace and patience among us, and fun to come.

You do realize that most people "pre-ordered" it just in time for early access. (Myself being one of them and like 90% of my guild). That data would not have been in their "estimates"... Working in IT, I know how long it can take to push the paperwork, approve a purchase, order it, get it in, build it, test it, and then deploy it. In my environment these things take MONTHS, and the fact that they are trying to do that in, what? 2 weeks? is astounding. They probably did account for the sales data with some room for expansion, based on the sales data they had at the time. Considering they stood these servers up for Phase 4 for the first time, these were all likely ordered and accounted for over a month ago... Again I ask, how many of these "pre-orders" were done one or two days before it went to early access? 10%, 20%, 50%?

I swear every game I have ever played people are like "worst launch in the history of gaming eva!" Then they proceed to cite some anecdotal evidence about, for example, playing WoW (since that is the defacto example) since "day 1". Either these people have horrible memories, or are lying... There is a reason the Zeppelin engineer comments and jokes about how they haven't had a crash in years... way back in the day... people would hop on the zeppelins and end up lost in space.

In this games case, it is the duty finder system... They implemented an AT LAUNCH cross server feature, not knowing how many people would actually be playing the game, and you didn't think it would cause problems? You are fooling yourself. Sure they could have done more, given the time and money... but at the end of the day, they are working to fix it, rather quickly I might add.

Disclaimer: I am not an SE fanboi, I have only JUST switched to this game, having never played 1.0 or even FFXI... so I have no stock in the company nor a favoritism toward them.

FIX the Queue system... Make it a priority... So, Yoshi-P confirms that they are going to keep the server limits for the logins. That's fine, but please - for the love of Ifrit - let us use the queue system. I don't mind staying half an hour in queue if that's needed... But I DO mind having to mass click START > mycharname > "OK" to the message stating that "the server is full" over and over again for the same amount of time.

The lack of Que system for login not only frustrates the current players who are being patient .. but is going to cause lack of revenue from canceled orders, refunds, and many not even trying to play this game. make it a priority SE.

Sincerly, EVERYONE.

Do your best Yoshida and thank you for the good game, your awesome!

I had my fair share of 90K and 1017, so have we all... it's a cruel world and share the same burden. Still, thank you for hard work for w/e it's worth!

Anyone... who can't simply acknowledge the effort into this game in so little time- is just pitiful.

I have to say, I do now take back my original statement, after seeing HOW overpopulated the servers are, and how hard they are trying to work on this issue.
Adding more capacity to the data centers around the world is a good start! And I hope that this will mean people in overpopulated worlds will get a chance to move over.

But does this also mean that there might be a higher capacity of "lobby" connections, as it seems to only let x amount of connections through despite how full worlds are, from what I can see, world 1 might have 100k members in it, and world 2, might have 200k, however world 3, might only have 10k members, but because overall the connection to the lobby is at its max, it doesn't matter if world 3 still has space for more people to login! (I don't know if this is true, it's just how it seems)

I am very glad to see the understanding and compassion growing or already present in posters here and elsewhere. Even tho it is frustrating to want to enter into the game, we all are in the same boat together and it makes the wait and the trials easier for us all and much nicer for the devls if we are kind. Remember they ..the staff who are working so hard for us..are people with feelings too. Here..is a picture of Yoshi and the entire devel staff to remind us :)

http://imageshack.us/a/img268/9113/iybs.jpg

I always remember as I play in the FFXIV world, each bush, each tree, each rock, each element was placed by someone, and adjusted, tuned, lighting worked on, backgrounds, skies, textures, characters designed, creatures created and all scripted ....coded, by one or more of these people...millions of hours. It is literally impossible to imagine and the result..is awesome.

So here's hoping for fixes soon and sending happy and supportive thoughts to Yoshi San and the entire team..and patience for us all.

Once again Yoshi San has shown tremendous character, candor and integrity with his open communications and sincerity. I thank him so very much and we are very fortunate indeed a man of his quality has risen to lead this remarkable and wonderful project.

For New players, Naoki Yoshida is the Lead on this game project and has helped re launch this title with greatly enhanced quality and one of the most beautiful and detailed and playable world environments I have ever seen, in either a MMO or a Single player game. This is indeed a remarkable project, and it is very rare indeed for the Producer and Lead of a project to take such an open and public role in helping launch and create such a project. We are all very lucky as is the team he leads and it promises much for the future of this game. He has had extensive experience in MMOs, and worked on a number of them as Story lead, and Director, including some of the Dragon Quest series, and is an ideal person to lead this project for not only his experience but from his clearly evident strength of character and courage with all that we all face in such an unique launch.

Yesterday 05:57 PM

http://upload.wikimedia.org/wikipedi...aokiJune12.jpg

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Further Details on Access Restrictions

This is FINAL FANTASY XIV: A Realm Reborn producer and director Naoki Yoshida and I would like to take the time to personally apologize once again to all those players who have been affected by the extended World login and character creation restrictions which have been in place for the past several days. I also understand that apologies will not help you get logged in, so I would like to give you an update on the situation at hand and the various measures we are currently employing to alleviate the situation.

Concurrent Connections

On the night following the announcement of our plans to temporarily limit sales of the download version, A Realm Reborn recorded upwards of 218,000 concurrent connections. This is in spite of the fact that the peak login times for separate regions around the world arrive at differing intervals. We estimate that without time zone differences, the total number of concurrent connections would number anywhere from 300,000 to 350,000.

As many of you know, this is the second launch for FINAL FANTASY XIV─something unprecedented in the MMORPG market. Considering the outcome of our first launch, our sales estimates for this one were decidedly conservative, as we believed that there would be a more gradual rise in users over the opening weeks and months.

Instead, to our pleasant surprise, we experienced tremendous support from a great number of players who were eager to get into the game from day one. To ensure that these players, once logged in, were able to play in a stable environment, we were required to implement login restrictions which kept server population near maximum capacity without exceeding those numbers.

The fact that we had to implement these restrictions is a direct result of my inaccurate sales and login estimates, and as producer, I must accept complete responsibility for this misstep. Each and every player who has been affected has my deepest apologies.

The Reasoning behind Login Restrictions

Each FINAL FANTASY XIV: A Realm Reborn World server has been designed to support a maximum of 5,000 concurrent connections. This is not the maximum number of characters which can be created on a World, however, but the maximum number of characters which can be logged into that World simultaneously. When more than 5,000 characters log into a World at once, there is a higher risk of server crashes and login errors. The restoration of crashed servers is usually followed by a rush of players attempting to log back in, which, in turn, puts a strain on our lobby server, and can ultimately have an adverse affect on all of the Worlds.

To prevent this from happening, we felt that the safest course of action would be to limit logins. However, we would like you to know that the restrictions are under constant surveillance. We are currently monitoring login numbers on all Worlds 24 hours a day, and actively removing/applying restrictions as soon as we detect even the smallest fluctuation in concurrent connection numbers.

Currently, peak login times for each region are occurring from approximately 9:00 p.m. to midnight. During this three-hour window, Worlds are more likely to have login restrictions implemented. These temporary restrictions are expected to continue until the time that we can execute the measures we have planned to alleviate the current situation. Those measures, including the addition of new World servers, are listed, in detail, below.

Character Creation Restrictions

As stated above, the maximum number of simultaneous connections each World server can handle is 5,000, while the number of characters which can be created on a World is several times that amount. This estimate of 5,000, however, is based on those characters being somewhat distributed over all the in-game areas (zones).

At the game’s start, however, while everyone is still at a low level, the majority of players are concentrated in the three city-states and surrounding areas. This can not only lead to a lack of enemies to slay (preventing quest progression), but also see area servers overloaded, and ultimately lead to crashes.

Fortunately, differences in total individual play time, login times, and character/class progression will eventually lead to players being more spread out within each World. Once this happens, there will be less need for both login and character creation restrictions.

As is the case with logins, our team is working around the clock, monitoring the current population of each area in each World, as well as the class level of each character, and adjusting new character creation restrictions based on their findings. Unlike login restrictions, we believe that character creation restrictions may take slightly longer to be removed, as there are still great discrepancies in the distribution of characters across Worlds, and we thank players for their patience and understanding in this issue.

Adding Worlds and Alleviating Server Load Issues

A server is essentially a high-spec PC, with each FINAL FANTASY XIV: A Realm Reborn World being made up of several of these machines. Creating a new World involves physically acquiring the servers, installing the necessary programs, and conducting internal functionality tests...all before opening the World to the public.

As the login data gathered from the Open Beta test (in which anyone, including those who had not purchased the game, could participate) was inconclusive, it was during the Early Access period that we had a clearer picture of the scope with which we would need to increase World capacity, and on the 25th of August began making preparations to do so significantly.

As of this post, the servers have been acquired, the essential programs installed, and we are currently in the process of conducting our internal tests. Once these tests have concluded and the Worlds go live, we believe we will be able to better accommodate a greater number of our players, making logging in less of a hassle.

In addition to increasing the number of Worlds, we are also optimizing the Duty Finder (party matching) management servers in an effort to reduce server load and ensure better stability when using this feature.

Currently, the Duty Finder servers split our data centers into two groups of 25 Worlds, and then do the party matching from players from within the same data center. We have determined that by adding new Worlds, the Duty Finder servers will not be able to process the additional data as long as there are only two pairings of groups to match from. Therefore, we have decided to create additional groups to alleviate this problem before it occurs, and by doing so, reduce the burden on the Duty Finder servers, and ultimately allow more players to access the feature.

The development and operations teams are currently concentrating 100% of their efforts into the aforementioned tasks and are on pace to have both completed by the beginning of next week and then released to the public once our final tests have concluded. Once a date and time for the implementation of the measures have been solidified, we will release another announcement on Lodestone outlining the details. We ask that you bear with us for just a few days longer while we make the final push.

Resolving AFK Character Issues

From several users on some of our more congested Worlds, we have received requests for a feature which automatically logs out characters who are AFK for an extended period of time. We are actively looking into the implementation of such a feature, but have decided to first concentrate our efforts on increasing the number of Worlds and optimizing the Duty Finder servers.

In Conclusion

The development and operations teams are working diligently to combat the login issues which many of our users are currently facing, and ask for your continued patience and understanding over the next several days as we move to solve these problems.

To thank all of you for bearing with us for so long, we will be looking into different ways to reward our loyal fans and customers, such as an extension of the free trial period. Details on the plans we have in the works will be announced shortly.

In conclusion, I would like to say that we have been overwhelmed with the positive response for A realm Reborn, which is why it doubly pains us to implement any sort of measure that may restrict people from joining us in Eorzea. We sincerely apologize for the unwanted stress these restrictions have caused, and thank you immensely for the understanding you have shown over the past week. The fixes are almost in place and we look forward to seeing all of you very, very soon.

Thank you.

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

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非常にヨッシーサンありがとう and thank you very much Yoshi San (Yoshi-P)

/bow

I see by following up on threads that Square Enix may actually give us more free time to make up for the delays, keep watching the official posts.

I just wish they gave us an Estimate of how long things are gonna take. They're pulling a Blizzard "Soon." on us it seems.

http://forum.square-enix.com/ffxiv/t...17#post1132817

this new was posted today....but how about people who bought the game on 27th on psn...people who never played the game....who can't even register or log in...he never talks about us

Yoshi's latest letter....and they are clearly doing all they can to help us

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Current Server Status

To ensure as many players as possible can log in and create characters on existing servers, our development and operations teams are monitoring server load and population around the clock, placing and removing restrictions with even the slightest fluctuation in numbers in order to maintain near-full capacity on each World. We are still experiencing maximum concurrent connection numbers of over 230,000 users. This number, however, has taxed some of our instance servers, and is causing unexpected down time here, as well.

Scheduled Maintenance for Wednesday, September 4 (Japan Time)

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.

The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.

Free Trial Extension

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the
frustration that has resulted from these problems.

FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

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