Your repeat performance and infamous arrogance as developers is going to cost you yet again!
Your current track record with your US/EU network infrastructure causing multiple login failures, server population failures, and outright game instability is beginning to disenfranchise loyal Final Fantasy fans and in some cases, entire guild groups, as evidenced by the multitude of frustrated posts on the forums.
To add some fuel to the fire, many of us logged onto the Japanese servers to check that out and it was an entirely different experience. No issues whatsoever. So I agree with the assessment of many players in the community that this is entirely a network issue, and the irony of this is that its a very simple scalability issue. Add more servers or upgrade existing ones, or both, the choice depends on the design of your network layer software, but one has to think with all the years of experience with FF XI you would have the people you need to consult with to fix the problem. Which brings up an interesting point. As a former FF XI player myself since the launch of that game, I can tell everyone from first hand experience that you had the EXACT same problems with that game that you are having with this game, even after you had let Japanese players into the game well ahead of American players or any other. Again, we find an example of SQUENIX favoritism through the server distribution disparity. Which is ridiculous behavior when you look at the sales numbers, which place roughly 80% of sales in the US and EU and only 20% in the rest of the world which I assume includes Japan, AND YET, Japan has almost the same exact number of servers as the US/EU combined. Really?!?!
Which brings up a good point about server/networking issues. You know how many copies of pre-orders you have sold, you also know how many 1.0 players that have activated their beta codes, so you know EXACTLY how many US/EU players you have and you know a MINIMUM of how many players you need to support. Good development always lends itself to worst case scenarios and ensuring you can address those. So the bush I am beating around is this: You know and you aren't doing enough to resolve the issue, and your developers are looking like total FOOLS yet again. One of your own executives was quoted as saying that another failure of this game could potentially be a financial crisis for Square Enix; you should start acting like it.
Your current track record so far is beginning to disenfranchise entire guild groups, yet again, with no real community outreach on your part other than these silly and meaningless, and formulaic statements like, "we're so sorry for 'x' but the situation has been 'relieved' now", which really means, things improved because people logged off or quit trying to login. And let me re-iterate, you are disenfranchising entire player groups yet again, the lifeblood of any online game/community. AGAIN! How does it seem reasonable to you that pre-established guilds cannot get their groups together on the same server so that they thrive, and in result your game survives.
Having said all that, many of the improvements to the game have been spectacular and exactly what the community wanted to see from the development team, but many of us will not get to enjoy it when you continue to 'turn off' our fellow guild mates and players throughout our community with an apparent lack of commitment to your own word.
In conclusion. When the original incantation of Final Fantasy XIV failed as it did, after some time, you as a company admitted your failure. Having admitted your failure to the community you made a vow to the fans, the players, to us. From what I understand of Japanese culture this requires you to keep your word and do whatever is required to uphold your honor. I look forward to witnessing you, as a team, doing so.
Sincerely,
Harrow Limbo
WAKE UP SQUENIX!
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08-26-2013, 11:14 AMHarrowLimboWAKE UP SQUENIX!
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08-26-2013, 11:26 AMArathorn
-- Couldn't have said it better, but then again I never held my hopes up. Right now the bloggers are posting and ppl that pre-order are not happy. People thinking of buying will definitely not buy knowing what's going on with the game thus far, and even if SE fixes the issue and everything's well. They've already lost a good percentage of potential new users.
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08-26-2013, 11:31 AMExiaQuanta
Dint get to play at all in the past 12 hours. lol dat error 1017
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08-26-2013, 12:05 PMAlphaWolf
You sir, hit the nail on the head! And I still can't get over the lack of severs for NA/EU, in comparison to JP... Not to mention the fact I've only playd 2-3hrs (if that) since Early access.
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08-26-2013, 12:20 PMRaven177
What he said. I really wanna type out my frustration at this point because yesterday was the first day...I get it. But at least I was able to play. I haven't been able to log on all day. Basically wasted this whole weekend because I purposely canceled any plans...depressing..and just sad on SE part. Way to be the new Blizzard.
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08-26-2013, 12:32 PMGotShadow
I'd just like to add, that having the game live right now is not helping your situation SquareEnix.
Pull the thing down. Fix what the issues are. And then open them to early access participants.
Having the game live, but only for the 'lucky few' that are able to log in, is completely irresponsible.
I hate to do it, but I'm comparing this early access to Gazillion Entertainment's 'Marvel Heroes'.
But at least they admitted to their faults and gave the people affected something back.
Pick up your game. -
08-26-2013, 12:35 PMTokat
This is an excellent post, I hope somebody, anybody from SE reads it.
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08-26-2013, 01:41 PMAyaAkali
I personally think the NA servers just weren't designed to cope with the sheer loads of crap spewed out in chat.
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08-26-2013, 01:43 PMHarrowLimboThats a whole different problem, which is sad, because I would give quite a bit just to be logged in experiencing the spew in chat! The fight against Login Disparity continues!Quote:
Originally Posted by AyaAkali
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08-26-2013, 01:48 PMRaiz_Cineris
I think people forget the original game failed because it was utter garbage, not because of a rocky launch.
We can all admit the game is great but obviously the na/eu infrastructure is something to be desired. This game has made strides and should continue on as such. -
08-26-2013, 01:52 PMZerrooNo I am with you on just getting logged in part earlier today I was in for 5 mins till server was shut for maintenance I got on after and then my daughter came home and tried to log in through PS3 nope no luck all the way to this maintenance. Like I put in my thread I am thinking of just migrating over to JP severs and squatting.Quote:
Originally Posted by HarrowLimbo
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08-26-2013, 01:56 PMMizuharu
The Japan servers are working so well because the Japanese team are there with them. The responsibility of the NA/EU servers lies solely with the NA/EU crew. Which, if I recall correctly, are branched in Canada?
Also, while some people went to the Japanese servers merely to compare the differences between NA/EU and JP servers, others went there on a rage. Some NA/EU players even went so far as to attempt a server crash on Durandal. In fact, it was promoted on these forums right here. The OP has sense changed their post due to the sheer amount of harassment reports on it.
Some people had even go as far as saying "Final Fantasy XIV: Hiroshima Reborn"...
But overall, I do agree about the NA/EU servers and this entire situation being crap. I just don't think yelling at the Japanese branch of Square-Enix is necessary so much as yelling at the North American branch that's housing the servers. (I understand Square-Enix HQ is in fact in Japan, but other people know that and automatically assume it's their fault when they're an ocean away from our servers.) -
08-26-2013, 01:58 PMAyaAkaliAs somebody who is thoroughly enjoying the game, I can't comprehend how frustrating it must be to be dealing with these issues - I would be losing it. So that excuses the aggressiveness of the OP, but surely you can recognise that making more posts about this isn't really helping; do you honestly doubt they are doing everything they can to fix it? Or that they won't do their best to make it up to the NA\EU player base? It sucks ass right now, but surely it won't be much longer.Quote:
Originally Posted by HarrowLimbo
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08-26-2013, 02:02 PMNeko_Shiroyasha
Problem lies there now they wont care freaking damn about us. They got our money so they dont have to care damn about us...
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08-26-2013, 02:04 PMZerrooNo it will be a while till it calms down we are in early launch, what happens when it goes completely live and the servers gets bogged again with the newbs.Quote:
Originally Posted by AyaAkali
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08-26-2013, 02:30 PMTouchandFeelSeriously, Tuesday is most likely going to be a disaster based on what has been happening with the early access.Quote:
Originally Posted by Zerroo
They may be able to get everything under control, but I'm not sure how many people will stick with them long enough for that to happen.
SqEnix's reputation was severely tarnished by version1.0 and a lot of people are giving them another chance with version2.0, but I feel that a lot of the player-base will not be so accepting this time around if they are feeling like they are getting burned again. -
08-26-2013, 02:33 PMNovastarone
these assholes dont give a shit. they keep proving that
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08-26-2013, 02:39 PMZolanski
OKEIGH I'm really HATING the server Hyperion. WHAT THE HELL.... Stop with the 1017 error already. I can't play since 15 hours ago, are you for real?
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08-26-2013, 02:44 PMThanor
I'm not too fussed about the current situation. Yes, I wasn't able to play as much as I wanted, but at least they gave us the possibility to play before the actual launch. Now they can address the problems beforehand and hopefully make it more successful for the people who didn't have EA. I agree that it's redicculous that JP have so many servers and we NA/EU only have a handful. Do they even have enough players to complete FATEs? Haha ;D
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08-26-2013, 03:25 PMEx-SOLDIER
Someone had to say it. And well put.