Server congestion?...

I mean seriously? You advertise early access knowing your player base will be surprisingly humongous and yet you build small limited servers so people have to wait turns to play? Are you kidding me?! THIS is what we are paying for?! Then what was the point of Alpha/Beta testing?! That is just horrible customer service and poor planning on your part SE. Remember the 7 P's: Proper prior planning prevents piss poor performance.... EPIC FAIL!!

I don't think SE actually comprehended how popular the re-release would be. Part in is the limited amount of servers for EU alone, let alone sharing a majority of them with NA. EU and USA should have separate servers, this would ease congestion slightly...

Dear Square Enix,
I have a brilliant idea! How about you take ALL that money you have, (some of it being mine:you're welcome) make some more servers and include free temp character transfers? It's almost rocket science, i know. But hey! Maybe then i can actually play the game i brought.

Sarcasm aside, i will not give you any more of my money because i feel the product and service i am recieving is not to standard. I have brought a game i cannot even play! Why? How can anyone justify this? Why is it so diffecult for you guys? I feel i've been dooped. Why should i have to wake up at 2am every morn because that's the only time i can get in?

I didn't pay money to hear a: "we are sorry to inform you..." every hour or so.

But honestly, consider my idea, yeah?

lets be serious. the game it's self (during the pathetically scant time we can get logged on) is awesome. but i could shit better server status any day of the week. SE, the service you are providing, or rather, NOT providing is terrible. i'm a long time MMO player and have been through several BETAs and early access periods and this is by far the worst. simply because it is imposible to even get into the game at all. i would rather deal with bugged missions and falling through the floor every 15 minutes, because at least i have a few minutes to actually play the game. the other point i need to bring up should serve as a serious wake up call to SE. almost all of the servers are already under login restrictions, and this is ONLY THE EARLY ACCESS PERIOD. WHAT THE HELL DO YOU GUYS THINK IS GOING TO HAPPEN WHEN THE REST OF THE ff GAMING WORLD DIVES IN TOMORROW?!? you guys are screwed unless you can pull another 4 dozen servers of a miracle out of ur asses.

cant login to behemoth getting 1017 error!!!!

/sigh all I can say is once you have fixed this problem you should find a way to make it up to the customers that our loyal and stood by patiently/impatiently waiting for you to solve the issue. Causing many others including me to be behind their friends and unable to play cause no one will log out due to the fear of never getting back in.

I will be hoping that you will understand our point of view. As I am well aware of yours and I am patiently waiting.

Wanna help server congestion? START KICKING AFK PLAYERS. I heard people on my server talk about them leaving it on while they go to work or sleep. 30 Minutes without action should be enough reason to kick someone.

So this old legacy player decided to give FFXIV another chance. Final Fantasy XIV: ARR CE and was offered with bonuses and a feature which was dubbed "Early Access". It seems the only "Early Access" most of us got was to download the game and stare at the title/character select screen earlier than the rest of the players. I get put in queue with 33 players and after 3 minutes I receive the "The world is full blah blah...try again later"...then get kicked out of queue...We are now on the eve of "Official Launch" and it feels like most of us don't have much of a head start to those who did not opt for the CE. Thousands of games have had launch dates and early access...why not use history as a benchmark in an attempt to overcome launch fails..."Houston...we have a problem!" Implement a rolling restart or server reboot, get the players who are AFK for hours at a time or the ones who are running in place at various corners logged out...Auto log players who have not inputted any commands within an hour.

This is a real kick in the teeth as I am one of the legacy players who transferred from Aegis to Hyperion. due to all the consistent errors, I have be almost completely unable to play. I need to be able to log in to play my character S-E if you ever want to see a monthly sub from me. I'm not going to f*cking do some queue dance, or wait for servers. You claimed a realm reborn, now f*cking deliver it. We waited and believed in you, now PLEASE fulfill your end of the bargain.

IS THERE WAY TO TRANSFER UR CHARACTER FROM ONE WORLD TO ANOTHER!? like from busy server to less busy server!! i dont want to start over!!!!!!!!!! it should be free to everyone experiencing difficulties in logging in not a paid service!!!!!!!!!! and if we have to wait til mid sept for it then we should get a free month!!!!!!!!!

I UNDERSTAND THAT SOME SEVER ARE OVERLOADED BUT HOW CAN WE PLAY WITH FRIENDS IF WE PICK A SEVER AND ITS FULL NOW. CAN WE GET A CODE TO ADD FRIENDS OR SOMETHING? I AM TRYING TO GET TWO OF MY FRIENDS ON THE DIABOLOS SEVER AND THEY CANT EVEN GET IN TO PLAY. :mad:THEY NEED TO MAKE MORE ROOM FOR PEOPLE TO GET ON OR GIVE PEOPLE SOMETHING KIND OF CODE SO THEY CAN PLAY WITH THEIR FRIENDS.

We need more voices on this, its a shame I can't play a game I paid full price for. SE needs to be aware that this is a problem. And it is. A HUGE ONE.

all i can say at this point is i wanna rage rage rage .... slaming my head off the x button till it loads

So my question is, Is SE doing anything about this? I have seen/read nothing about them doing anything as of yet. I think it is ridiculous to have paid for a game that has such severe login issues. On 8/26 I was lucky enough to make a character on my friends realm, ULTROS, character creation has since been stopped. Doesn't make since because he can't login and neither can I. Also because of the character creation issue my brother cant make a character on the realm im on.......if new realms are made will free transfers be offered? Having played in B3 + B4 + early access via FF14:ARR collectors edition, im assuming that if this issue isn't fixed in a timely manner that your giving free play time....or maybe issuing refunds. That only seems right because as a paying customer, I am unable to use the product because of an issue on YOUR END (SquareEnix).

Hey guys,
I dont know what to say. I dont want to sound like a broken record, or complaining about this too much, but it needs to be said because there is only so much a man can do about having his time wasted like this.

Please fix the login problems. It's really uncool, from what I can tell - half of the people who want to play, are not able to.

I've spent my entire day off(one day off a week) trying to get onto my server. Only managed to once, and after an hour and a half of playing I got disconnected. It's been 4 hhours since then, and I have had no luck getting back on.

Please address this. Promptly.

I think this is pathetic seeing how not ONE gaming company can get an early access or a release of a game, even somewhat decent. I can name a few games that screwed up early access and release too. For the amount of money SE has made from the pre orders for you would think they can afford to fix this issue by now.

Either way I hope you are going to be offering free character transfers because, I bought this game to play with my group of friends which reside on Cactaur, whereas I am stuck on Lamia and cannot even create a character on Cactaur. I have no issue in paying for a transfer, but if I pay for it, it better damn well let me choose the server I want to go to, not have the severs locked and being told which servers I can only transfer to.

Hopefully everything gets figured out, I know I am not the only one who is a tiny bit pissed off about this garbage, because we all work hard for our money and deserve the best of the best as being paying customers.

oh hey, it's the bitchy girl from earlier again. last thing i'm gonna bother posting on these forums. if you guys cant be bothered to put in even the 75% effort it takes to just have enough space for people to even get logged on within the next week, i.e. next tuesday, you will have lost a subscriber. i'll go back to TOR. the game is awesome, but i'm not wasting my time with login bullshit. not once today have i been able to get in due to this stupid ass "full world" error 1017. this is the singularly biggest problem you could ever have had, and you've failed to deal with it entirely. and it will cost you a great deal of money.... also, Square was FAR better off on their own before they became SE. EVERYTHING was better. please Sqauresoft... if theres any shred of you left in there, please come back to us.

FREE WORLD TRANSFERS

OKAY SQUARE ENIX YOU SAY THIS GAME IS A GAME ABOUT THE PEOPLE WHO HELPED CREATED THIS GAME WITH THERE FEED BACK. THERE TELLING YOU IT YET YOU DO NOT SEEM TO LISTEN. YOUR SUPPOSED TO PROVIDE A HIGH QUALITY GAME SERVICE THAT WE HAVE YET SEEM TO GET FROM YOU. ONLY EXCUSES,RESTRICTIONS AND APOLOGIES. WHAT HAPPENS WHEN YOU GET A PHONE SERVICE AND YOU DO NOT LIKE THE QUALITY OF THE PHONE SERVICE, THAT IS RIGHT YOU CHANGE THE SERVICE AND LEAVE THAT COMPANY THAT GAVE YOU THE BAD EXPERIENCE. YOU NEED TO START FOCUSING ON ONE THING. THE PEOPLE,AND WHAT THERE TELLING YOU.START GIVING FREE WORLD TRANSFERS TO NA AND EU WHO ARE NOT LEGACY TO LESS CROWDED SERVERS AND BOOM PROBLEM SOLVED OTHER WISE THERE IS NO POINT IN PAYING FOR SOMETHING I AM GONNA HAVE A BAD EXPERIENCE FOR. THAT IS EQUIVALENT TO US WAITING HOURS TRYING TO CREATE SOMETHING YOU PUT A RESTRICTIONS, ON TOP OF THAT WAITING HOURS ON END FOR US TO GET IN GAME. AND YOU WANT US TO PAY FOR THAT REALLY YOU GUYS ARE OFF YOUR ROCKER. YOU NEED TO DO SOMETHING BOUT THIS AND FAST. THE BEST THING WE HAVE ALL BEEN TELLING YOU IS LET US TRANSFER TO A WORLD THAT IS LESS POPULATED BOOM PROBLEM SOLVED. THEN FROM THERE YOU CAN START MANAGING WHAT TO DO WHEN EVERY ONES HAPPY AND PEOPLE WONT CRY THAT THEY CANT GET IN GAME.I DUNNO BUT CALL ME CRAZY ITS ONLY LOGICAL

Yeah, totally agree with what people are saying on here. i mean i'm legacy for crying out loud and yet i can not get on due to server full... i dont even get the option to wait in a queue..... i'm not saying that legacy should get everything but come on!!! ive been paying for this crap since FFXIV as many others have!!!

This is a huge problem. I get the 1017 error and you said maybe next week? I upgraded to the CE version so I can have those items such as the cat mount and I cannot even get on to ride it. I know you guys are working hard here but the fact that you under estimate how huge your fan base is and is now. I seen hundreds of people came from WoW so congrats you pulled off what you were trying and they love the game. Now fix this server problem so you wont lose the new fan base. How are you going to have a que and I get in on the que and then get kicked because server is full. Program the que better at least so the people in que dont get the server is full message.

Why is there a que if you get that message anyhow?

To OP, yes there is a way to transfer servers. It's just not out yet.
I think SE said in mid September that option will be available.
So in the mean time just go ahead play on the server your on now and get the classes /requirements for whatever you want your character be . Then next month
You transfer your character over to your friend server.


As for server congestion, I find that it's usually only between peak hours. If you try to get on before or after peak hours, usually it's not much trouble to get in.

Servers are conjested because they won't boot the prolonged AFK people off. They are just taking up space, so the people who are actually awake or at home can't get in.

I can't help but think that most of the people on this thread are complete ignoramuses that simply do not understand how the development pipeline works. So yet me educate you.
Keep in mind that I too have not been able to play for days, and my ire meter is broken, twitching on the floor over there is a puddle of pure rage, so I get the frustration.

That being said, Square-Enix can't just twitch their nose and poof servers into existence. NOBODY STOCKS SERVERS!
Every server is custom built for purpose, which are not only expensive in and of themselves, but often times have a several year contract attached to them. And so they are tremendously expensive, so you only get them unless you absolutely sure your going to get full use out of them.
Obviously SE low balled their estimation of their player base, massively so, and believe me they are in a mad rush to get thous servers built and hooked up as soon as possible.

But even at a break neck pace, we are looking at anywhere from one to two weeks, unless they already had some on the way. And people bitching and crying is not going to make things go any quicker otherwise it would already have been fixed by now. So get comfortable, this will take some time.


What people should be doing instead, is asking for compensation when they eventually do get this fixed.
Because the brass tax is that we paid for a service, one in which SE is currently unable to provide, and we should not be expected to eat that cost, that is a complete violation of trust.
Once they are able to once again provide said service, it is encumbered upon them to do right by their customers that they have kept waiting. Giving us the full 30day of game time that we bought is the first step.
But it wouldn't hurt if they really wanted to win back our trust in them, as Yoshi-P declared that they did, then giving people a little extra something for the hassle wouldn't go amiss.

yeah i demand refund or extend my freakin service damn it. I cant log in which means i am wasting my subscription! fuck u Square Enix, Fuck.

I totally agree ive been put in que's many times. (when i finally make it to a que.) Then get kicked sayin the sever is full is crap i wouldnt mind sitting in que instead of the repeatative button pushing to try and log in. I am having a hard time trying to justify playing this game if it takes them this log to fix a congestion problem. I also agree with the 15-20 min boots for afk people because that would be a quick fix to everyones problems.

It's so ridiculous how you have to keep your pc always on just to be logged in the game... I mean, can't they see what they are doing?? EVERYONE is just leaving the char AFK in the game, because no1 can log in after they are out, it's just so pathetic, our subscription is passing by and we can't even play...
Shouldn't be so hard to put an AFK-kick system, increase the server capacity and add Queue...
Fail start from Square Enix, I hope they fix it soon.

Ditto to what the others say.

Does anyone know when they look at server load an open them open them up, is it random, have people noticed full servers open on quarter hours or half or whatever? This would really help with need to repetitively spam. IF new when the look at them we could try say every 15 minutes or whatever it is and if still full then know not to try again for another 15/30 mintues whatever the timing is on it. If it's random then guess just stuck spamming for life to get in. I'm try to notice when it opens up going forward and note any similarities between.

Quote:

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Originally Posted by Rayboo

Does anyone know when they look at server load an open them open them up, is it random, have people noticed full servers open on quarter hours or half or whatever? This would really help with need to repetitively spam. IF new when the look at them we could try say every 15 minutes or whatever it is and if still full then know not to try again for another 15/30 mintues whatever the timing is on it. If it's random then guess just stuck spamming for life to get in. I'm try to notice when it opens up going forward and note any similarities between.

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I was trying to log in and it opened right after a quarter hour 5:15 cst.... wonder if this evaluation is done every 15 minutes and opened up...