No cursor in fullscreen mode

Many people have this problem mainly on windows vista and windows xp. Turning off mouse pointer options such as "display pointer trails" and "cursor shadow" ect under mouse properties in windows control panel does not fix the problem. Do you have any idea of a solution Square-Enix? Any insight is appreciated. Thank you.

Time: 12:00pm
Frequency: Every time player changes setting to full screen.
World name: Every world
Character name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: 12:00pm
Area and coordinates: Login / In-game
Steps:
1. Change game resolution to fullscreen while using windows vista.
2. Mouse cursor disappears and becomes unusable.

Connection Specs
- Type of internet connection/provider: cable / comcast
- Modem maker/model number: Unknown.

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: hp pavilion dv6
Laptop Model Number: Do not know.

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use: Internet Explorer
- Internet Explorer Version: 10

Bump, Also having this problem as well as the people in the thread linked below.

http://forum.square-enix.com/ffxiv/t...een-Mode/page5

same issue here

same thing here. with windows vista

Updated to correct report format Aug. 25, 4:00 PDT.

Same problem here in Windows Vista

Windows Vista, RIGHT HERE.

I have the same problem and also use Vista.

Quote:

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Originally Posted by PastelioDibiaggio

2. Mouse cursor disappears and becomes unusable.

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I can theoretically use the cursor when I manage to get it over a button. What is of course pretty hard because it is invisible. When I move my mouse the cursor sometimes even gets visible for a split second.

Same here.. I will include this post in my own also..

Same here. I sent a ticket today.

Square-Enix do you think there is a windows update that may fix this problem? We need your technical expertise. Certain vista and xp users can only play the game in windowed mode because of this glitch and this in turn ruins the frame rate and therefore degrades the entire gaming experience.

I sent a ticket (when early release started) for this same issue with a very detailed description of what the issue was and all the things I'd tried to resolve the issue. I got a response yesterday. It reads as follows:

"Dear Customer,

Regarding your request for technical support. Please find your answer below.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We are not aware of there being any trouble or problems in this game like you are describing, although we are not doubting your claim. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management. Thank you for taking the time to contact us today and we look forward to your opinions of our upcoming titles.

Thank you for contacting the SQUARE ENIX Support Center."

So, apparently, no one at Square Enix has a fix and, in fact, no one has any idea this is even a problem, despite this thread and multiple threads on other sites. My guess is that we will be waiting a long time before we see this addressed.

Quote:

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Originally Posted by StormGryffen

I sent a ticket (when early release started) for this same issue with a very detailed description of what the issue was and all the things I'd tried to resolve the issue. I got a response yesterday. It reads as follows:

"Dear Customer,

Regarding your request for technical support. Please find your answer below.

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We are not aware of there being any trouble or problems in this game like you are describing, although we are not doubting your claim. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management. Thank you for taking the time to contact us today and we look forward to your opinions of our upcoming titles.

Thank you for contacting the SQUARE ENIX Support Center."

So, apparently, no one at Square Enix has a fix and, in fact, no one has any idea this is even a problem, despite this thread and multiple threads on other sites. My guess is that we will be waiting a long time before we see this addressed.

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Thanks for sharing this StormGryffen. I (and many others) have also send a ticket on this issue. Let´s all hope SE will do something about it ASAP.

Till then, I will keep reporting and bumping.

SE this needs to be fixed ASAP.

Thank you for posting your concerns about having no Cursor in Fullscreen. I have made sure to submit all of your information to the development team, and based you your report they will thoroughly investigate this matter. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!