It's the point!

So, this is early access? This really seems like the kind of thing that happens in beta testing, does it not?

SE was so confident in their game because it didn't break in 3 days of beta testing that they flung the game out to us in a broken state. Could this not have been avoided by a longer beta session. Maybe, maybe not. The point is, we'll never know because they didn't give the product a proper final beta test of a week or more like they should have. Shame on you SE!

How do you make up for an early access promise that falls through. I really don't think you can. And, that's the POINT!!!

This is nothing new with SE and again, that's the POINT here. When will they start thinking about us and stop saying

"Thank you for your patience and understanding."

Well, I think I speak for a lot of people when I say that we are all out of patience and we totally do not UNDERSTAND this stuff any more!

Please wake up SE and care about the people who pay your bills, would you?

EDIT 1:

Please don't get me wrong. I love the game and I truly appreciate what the producer and dev team have done in the last two years. I as a retired developer, do understand the pressure they are under as well. However, that being said, one thing I learned early on in my career was to stop cutting corners no matter what. In the end it would cost my employer/client and in the end, myself. Do it right, don't be to over confident and think about who your product is really for. Take some pride in doing EVERYTHING right, including proper testing. I personally think 3 day sessions are a bit short, especially for a final test. I think what's happening is proving THE POINT.

We still love you SE so don't take this to hard, lol.

we sould start a roit!!!

BURN EVERYTHING!!!!!!!!!!!!!!!!!!

So, this is nothing new, yet you're surprised by the results? Hmmm...interesting!

how many MMOs do you know who didn't have problems when they launched?

technically they did break the beta within the 3 days, these same server errors first showed their ugly faces in phase4 beta an ruined last weekend for many people

Rule #1 for early access/launch day in every MMO : expect server downs

Every MMO has problems at launch day, not only FF 14.

#Chimpout2013

I don't know what you expect them to do, take time out before they fix the issue to explain what the issue is therefor prolonging the fix or put what was wrong after when no one cares cause they will log in and play. The servers are overloaded they are taking the smart measure and trying to keep them stable and hopefully slowly add them instead of of adding about double what they have thinning out the population quickly then when a huge chunk leave after the free month (it will happen, always does) have some servers barren. Least they are trying to keep them stable and fix the issues before the game even launches.

****yawns****....opens one eye to see if servers back up..

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Originally Posted by Uzziah

So, this is early access? This really seems like the kind of thing that happens in beta testing, does it not?

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I'm interested in knowing how they were to fix this particular bug during Beta when this particular bug didn't come up during Beta (certainly not that I heard about).

"Every MMO launch has problems"
- Maybe so, but that doesn't make them justified. Even though I expected problems to arrive, it doesn't mean I should receive those errors with a smile on my face.

That said I am having a great time when there are no problems. Will definitely sub.

I just don't understand how they knew what they needed to do to fix the servers after the 2nd time they took it down but turned the servers back on after 3 hours only to let us suffer without duty finder and knowingly taking the servers down at night again anyway.

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Originally Posted by ZyloWolfBane

I just don't understand how they knew what they needed to do to fix the servers after the 2nd time they took it down but turned the servers back on after 3 hours only to let us suffer without duty finder and knowingly taking the servers down at night again anyway.

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A classic case of "damned if they do, damned if they don't" - if they put the servers back up, people will be able to continue to at the very least play the parts of the game that are working. However, people will complain that they can't do the instances and say "Why bother putting the game up at all?"

Sometimes you just gotta roll with the punches.

You realize the issue isn't the game, it's the fact that all fifty servers have reached a maximum load, right? That's not a bad thing SE should be ashamed of it's just something they need to address before Tuesday because if the servers are full now, imagine what happens when the 1.0 players and the people who didn't pre-order log in. 200,000 players quickly becomes one million and the issue right now is there is just not enough room. It means SE did a great job in publicity and it means the Beta was so well received, people WANT to play this game. Let the devs do their job to resolve this and stop blaming them or assuming they released a broken game. I don't think even they could have anticipated this many people opting to play.

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Originally Posted by Loony_BoB

A classic case of "damned if they do, damned if they don't" - if they put the servers back up, people will be able to continue to at the very least play the parts of the game that are working. However, people will complain that they can't do the instances and say "Why bother putting the game up at all?"

Sometimes you just gotta roll with the punches.

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Oh I know, but it would've been easier if they had just did what had to be done the first time. I mean if we all walk away from the game then we have no choice but to wait anyway right? Better than coming back 3 separate times only to realize that another maintenance is looming sometime soon.

And I'd rather know that when I DO come back that everything will actually be functional, could've been running instances instead of struggling to grind with the moshpit of users out there lol.

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Originally Posted by ZyloWolfBane

I just don't understand how they knew what they needed to do to fix the servers after the 2nd time they took it down but turned the servers back on after 3 hours only to let us suffer without duty finder and knowingly taking the servers down at night again anyway.

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Duty Finder worked after they second maintenance, it just wasn't long until it froze up again. I had no issue doing instanced Lvl 25 class quests, but main story was impossible. My friends were also able to to do 2 instances with the Duty Finder an hour before the servers went down. They should have just limited the number of people logging in the way they are going to do this time.

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Originally Posted by ZyloWolfBane

Oh I know, but it would've been easier if they had just did what had to be done the first time.

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To be fair, I'm pretty sure SE would love it if things were this simple. ;)

Hello!

Everyone is right!
1- Bugs must be corrected, so we have to deal with maintenances
2- This is no more BETA, we are paying for 9 hours of maintenance on period of 24 hours. (And probably more to come)
There is no solution to the problem, but there can be compensation.

I expect a commercial offer from SE, because we paid for the Early Access :) (at least most of us did, some claimed it's free O.O)
I petition for a commercial offer!

We paid for the EA. And somehow all we receive are apologizes. I want something more, real consideration, don't you?

Please SE, I do thank you for your hardwork, but give us a commercial encouragement for all the EA maintenances.

I'm not posting to complain but to obtain something in return for the current situation.
Do you think, this request we'll reach the commercial staff?

NB: no I haven't experienced other game launch (Why refering to former failures to justify the actual one)

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Originally Posted by Felis

Rule #1 for early access/launch day in every MMO : expect server downs

Every MMO has problems at launch day, not only FF 14.

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Nice to know that not even ARR can learn from other mmos mistakes.

A significant portion of their customers are trying to play all at once. This is exacerbated by the fact that a huge chunk of these players are logging in and then not loggging off even when they're away for extended periods of time. The result is that the servers are currently running at and beyond capacity. As the new MMO launch fever wears off the problem will fix itself.

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Originally Posted by Lierin

Blablablabla

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No single person "purchased" Early Access, it was and is, a reward for people supporting the game before it's official release. The pre-purchase price (if there was one at all, most if not all digital copies are offered at full price) is figured into the final price of the game in all legitimate retailers offering it worldwide. If you paid any extra just for the Early Access code you were either swindled or obtained it through illegitimate and probably illegal means.

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Originally Posted by Risae

Nice to know that not even ARR can learn from other mmos mistakes.

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The "mistakes" you are referring to are trial and error and dumb luck with server stability, what works for one data center does not mean it will work for all. I realize this is not common knowledge but if you have no idea what you are talking about, it is generally considered common sense not to talk about it.

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Originally Posted by Adaros

No single person "purchased" Early Access, it was and is, a reward for people supporting the game before it's official release. The pre-purchase price is figured into the final price of the game in all legitimate retailers offering it worldwide.

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In moment of frustration I forgot myself in the joy of the forums arguments!
I'm sorry for my "blablabla", Master Adoros. I usually avoid to write on forum, because of the sneers of more knowledgeable players :o

So, you are probably right, with my download pre-order package I've been given 3 days of EA.
Basically you are saying that I shouldn't expect anything from EA because it's free. I take your advice wisely. Gifts are always rotten!!! ;)

BUT, because I'm a woolhead mule:
I BELEIVE ONE DAY A GAME WILL BE LAUNCHED WITHOUT PROBLEM!!! YES I I DO! AND EARLY ACCESS WILL GO SMOOTHLY! Gamers, let's pray for better tomorrows and peace on Earth!
(I'm joking... half-joking :D )

This is what happens when you have 2 day beta's.

10 years after FFXI and SE still haven't figured out how servers work and how to maintain them and plan ahead. They wait till its not working before considering getting it working. Very disappointed.