No Early Access Code (NA - Digital Download)

I just bought the FFXIV pre-order digital download through the square enix store but when they sent me a confirmation email they didn't send me a registration or early access code. No 18 digit or 20 digit key to use. Am I missing something or am I just blind?

nope same here i bought 2 copies one worked just fine and the other one i got no preorder code or registration code i got the email with both of the order numbers tho -.-

Same exact thing happened to me! I emailed the support center but they won't get back till Monday most likely which is the day before official launch.....Wonder what they hell happened.

I've cancelled and tried to re-order and it won't even let me order now.. I'm stuck at my order is being processed.. This is honestly getting stupid...

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Originally Posted by Honory

I've cancelled and tried to re-order and it won't even let me order now.. I'm stuck at my order is being processed.. This is honestly getting stupid...

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Wow that sounds horrible. I have no idea what to do. I'm starting to think this is done purposely as a method to keeping congestion low for the time being.

I cancelled and re-ordered through Amazon. They charge tax but were very quick about getting a working code out.

I just did the same thing and the exact thing that worked for you worked for me! Square Enix is just too slow.. amazon solid.

I wish I could do that.. but amazon doesn't offer the download to Canada ._.


edit.. Never mind I'm an idiot they have it.. Just the game cover is different, going to try that.

I hate it for the people having pre order problems. It sucks when you pre order something and you get shafted like this.

So if I order on amazon i'll get my early access code or what? lol

Has anyone heard/seen when they will give us the codes?

Yes. I got my early access code in literally 2 minutes after the confirmation email.

Is there anything I can do besides give them more money?

Has anyone from Canada done this? on amazon.ca it doesn't say anything about the early access code.. So I'm a little worried about trying to order it lol

Have you all tried Findmyorder? Your order confirmation e-mail, while not containing a code should have had an order number or something that can be used on that site, you should then be able to access the site and get your code from the invoice or something.

Yeah. The problem is the square digital download doesn't seem to want to cooperate with a majority of us. The changing to amazon digital download worked like a charm for me (NA).

Question. Pretty much the same problem here(ordered through SE store, no early access or registration or download link in the email) Checked the Findmyorder with my order number, no codes or links either, checked the invoice with no luck either. I cancelled my order but still got charged. How long will I have to wait for the $29.99 to return to me? I'd like to reorder through Amazon as I hear it is better, but I can not because I am rather poor and can't afford to pre order without my other orders money returned to me. Will I have to wait for Monday to get my refund? >.<

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Originally Posted by Blazza

Have you all tried Findmyorder? Your order confirmation e-mail, while not containing a code should have had an order number or something that can be used on that site, you should then be able to access the site and get your code from the invoice or something.

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Yes, I tried that but when I pull up the order using my email and the last 5 digits of my card, the code is nowhere to be found, and at the bottom in red letters it says "This order will be shipped after the release date of 8/27/2013 for FINAL FANTASY XIV: Collector’s Edition Exclusive In-game Items." It says this despite the fact that it clearly says in the order "PC Download/Electronic Download" every where. So confusing...

Another tidbit: When I try to use my order # and password to find my order, it says the order number doesn't exist or my password is wrong -.-

EDIT: I think the red letters refer to the in-game extra content that comes with Collector's Edition. However, this still doesn't explain why my codes are nowhere to be found.