Log in, can run around, everyone seems to move, then pause, no attacks work

Hello,

So it seems that i am fortunate to not get Error 9000, but sadly when I join none of my moves register and the game seems to run, pause, run, damage done eventually.

Its like the game is out of sync and it might be lag, but I am unsure if its just me or not. Any ideas what I can do to test?

Sounds like the same problem I've been having every evening since beta phase 4. Attacks against enemies don't register, the target doesn't respond, although I can see other players attacking and killing things. Often other players are moving in fits and starts, all surging forward together for a second or so, then stopping, then moving again. If nobody else tags the enemy I was trying to attack then some minutes later I'll start taking damage from it even if I'm halfway across the zone by then, and my own healing skills and potions do nothing.

After dying I'm stuck on a black screen for as much as five minutes before the area around the aetheryte crystal loads in, then a similar amount of time before my character appears and I can move around.

Talking to any merchant or quest giver causes me to be stuck in place for a minute or more before any dialogue window appears, or sometimes the window just fails to appear after that time.

This didn't happen in phase 3, or in the morning/afternoon (GMT) in phase 4, but every evening in P4 without fail, and now it's happening again tonight.

Edit: stuck on a quest giver right now, it's been seven minutes since I clicked on him, nothing has happened yet and I still can't move or do anything besides move the camera around or talk in chat.

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Originally Posted by Kendjin

Hello,

So it seems that i am fortunate to not get Error 9000, but sadly when I join none of my moves register and the game seems to run, pause, run, damage done eventually.

Its like the game is out of sync and it might be lag, but I am unsure if its just me or not. Any ideas what I can do to test?

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Having the same issue, located in the south shroud on moogle /:

I believe its something to do with BT traffic management during peak times, no way round it unfortunately

I don't think it's quite tied, as chat latency doesn't seem to be affected. Color me as part of the crew, on Behemoth.

the same is happening after maintenance.

As soon as I left the south shroud the lag stopped, I went back and it returned, maybe its area based?

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Originally Posted by aphexacid

I believe its something to do with BT traffic management during peak times, no way round it unfortunately

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I'm on Orange, although I guess both of them could be doing some kind of traffic shaping nonsense.

There was a thread about this on beta forum, everyone affected was on either BT or EE (orange)

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Originally Posted by Suaimhneas

I'm on Orange, although I guess both of them could be doing some kind of traffic shaping nonsense.

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Even with Orange/EE you still have a BT line so their throttling will affect you.

me too i'm having what Suaimhneas is having this lag he described perfectly (English BT ISP)

Yes it makes it unplayable and it's key dungeon/raid time (meaning guilds won't want me for raiding lol) kinda important,
Got lag in phase 3 parts 1-3 in the evening on part 4 there was no lag at night then phase 4 there was again and again now in headstart so disappointing what are we to do?

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Originally Posted by Suaimhneas

I'm on Orange, although I guess both of them could be doing some kind of traffic shaping nonsense.

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Yes, I'm on Orange as well. It started for me pretty much exactly at 7pm. I did a speedtest and I'm getting nearly 9mb download and 1mb upload speed, so that doesn't seem to be the problem. I reckon it will stop sometime around 10.
Surely there is something we can do? This makes the game completely unplayable!

Interesting, I too am getting this.
I've got it in South Shrouds and New Gr.. dia however it is spelt =)

I also have BT internet, though this has only occurred since logging back in after maint.

Same, BT here in Manchester

I don't think it's the ISP, just try playing another online game and it's clear connection isn't the problem.

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Originally Posted by Siuling

I don't think it's the ISP, just try playing another online game and it's clear connection isn't the problem.

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The reason that the connection is so patchy is because BT count it as a P2P connection. The exact same thing happened with Rift in beta except it was much more widespread so it was solved much earlier. It can be easily fixed by Square getting in contact with BT which is exactly what BT support suggests when you contact them.

Can confirm this issue too, problems in phase 3 and 4 with the game becoming unplayable after 7pm every night...Problem resolves itself around midnight. Im with EE, and i contacted them who said they'd pass info on to the relevant team. Guess nothing is being done. As of now, game is unplayable, takes 5 mins or so for an npc to respond to a click, 5 mins for an ability to fire off etc.

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Originally Posted by ManPanther

It can be easily fixed by Square getting in contact with BT .

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Not getting my hopes up on that happening any time soon

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Originally Posted by ManPanther

The reason that the connection is so patchy is because BT count it as a P2P connection. The exact same thing happened with Rift in beta except it was much more widespread so it was solved much earlier. It can be easily fixed by Square getting in contact with BT which is exactly what BT support suggests when you contact them.

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Surely its not up to us to tell SE to contact BT - Didnt Yoshi say something that he'd personally written a letter to be sent to all ISPs before the release of ARR.

but it didn't happen for the open beta, which I can only assume had more players than early-access.

*EDIT: okay apparently it did happen for some, anyway this is a first for me... so if it is an ISP issue it's selective, since it was fine before with more players.

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Originally Posted by Siuling

but it didn't happen for the open beta, which I would assume had more players than early-access.

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It happened to me every evening in the Beta from Phase 3 onwards so... yeah. :\

Ive left a post on EE's page on FB, they responded last time assuring me it was being passed on to the relevant team.
Can i again refer this to you http://forum.square-enix.com/ffxiv/t...o-attacks-work It appears you are STILL shaping internet traffic between 7pm and midnight for this game when your advertising says you actually boost gaming priority in the evening. Yes its only a game but i pay a monthly sub to play it and currently i cant due to the combined internet traffic shaping policy by yourselfs and BT.

this is my responce from bt broadband help desk (i dont pay for the tech option)

Soumojit Bose: Mr. Brown I would like to inform you that we from the BT Broadband Technical helpdesk do not have expertise on the gaming issue and please also note that BT does not throttle speed on the broadband line.

for me also this happened AFTER the maintenance everything was fine prior, no issues with the game, what so ever.

Sigh.

Same problems here. Had no issues previously.

Im with EE, it was fine in open beta.

This is on Cactuar server :/

Hopefully square will get it fixed. When Rift contacted EE/BT they were able to get it fixed, so square should be able to. It was pretty widespread after awhile in rift...

If this is the problem of course. My problem is worse in cities, i cant talk to npcs and if i do i get locked for 5-10 minutes before it says 'error executing command' and then i can move again.

This is really kind of game-breaking.

I'm having the same problem. It's like lag and it take the server like 30 seconds to register the commands I'm doing. It is NOT my connection, I logged onto another game to check and that's fine.

Sucks that it is a Saturday today though... and Monday is a bank holiday ='(

I checked out EE's support section, and sent them a message describing the problem, pointing out that according to their terms of use only firesharing should be affected by network throttling, and linked them to this thread. Now to wait and see if they respond.

Also having the same problem on BT non-fibre, was fine until after maintenance.

Had this issue all through the beta...Had hoped it would of been fixed by now.

Threads about it on BT forums:
http://community.bt.com/t5/Other-BB-...es/td-p/978858
http://community.bt.com/t5/Other-BB-...ng/td-p/989968

Don't know who needs to fix this, whether SE need to get in contact with BT or if BT need to pull their fingers out and stop flagging this game from throttleing (I think its the second option). I just hope something gets done to fix this as the game is unplayable during peak hours for a very large percentage of the UK.

The exact same thing happened to me in both beta 2 and 3, after a maintenance the game became unplayable.

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Originally Posted by Klera

Had this issue all through the beta...Had hoped it would of been fixed by now.

Threads about it on BT forums:
http://community.bt.com/t5/Other-BB-...es/td-p/978858
http://community.bt.com/t5/Other-BB-...ng/td-p/989968

Don't know who needs to fix this, whether SE need to get in contact with BT or if BT need to pull their fingers out and stop flagging this game from throttleing (I think its the second option). I just hope something gets done to fix this as the game is unplayable during peak hours for a very large percentage of the UK.

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I made a post asking SE to contact BT/EE and resolve this asap!

Seems I can't play the game then.

Bt Infinity here. Server = Odin.

I was at work all day & only able to start playing after the maintenace. I'm having the same rubber-banding type lag issues. I didn't play beta 4 but I had no issues in beta 2 & 3 that I recollect.

This is happening to me also, I'm with Orange currently.

though, this never happened to me at this time of day in any of the Beta phases.

but this issue really needs resolving sooner rather than later - I've been trying to do some mining Leves, and for it to take upwards of five minutes to even just swing the pickaxe is intolerable.

like others, this has only happened after the emergency maintenance.

long shot but guys can you post here http://forum.square-enix.com/ffxiv/t...t-UK-ISP-BT-EE hopefully the headline will be taken notice of. Also if you have facebook i made a post on EE's page here https://www.facebook.com/ee/posts/10...=share_comment Together we might get this noticed!

Same problems here on BT didn't happen till after maintenance, driving me nuts! :/

Okay: Posted to facebook, contacted EE support. Lets get this some notice, when Rift was loud enough Trion took notice and fixed it. We need this fixed...

Also, I am personally contemplating refunds because lets face it guys..it took rift a week to get it fixed. If we have to wait a week weve missed the entire EA (which was part of our pre-order) and even been delayed into launch, I sincerely hope square will give us some sort of compensation if this happens!

(please no silly people saying 'you dont deserve anything, you can play with a 500ms ping!')

Just so that people are clear, this issue has absolutely nothing to do with the emergency maintenance that was done earlier today. It was mearly a coincidence that the servers came back up close to the time that ISPs flick the switch on throttling (7pm normally) Nor is this SE's servers cracking under the strain of all the Early Access players. This is our internet provider throttling a very specific type of internet traffic and registering this game as said traffic.

It presents as lag but if you were to run a speed test both your download, upload and ping would all appear to be normal.

People may not have experienced this in previous beta's because the P2P traffic would have been a lot less due to fewer people being around. But once Phase 4 and Early Access hit and player numbers sky-rocketed the P2P traffic increased and limits placed on it have a much bigger effect.

I hope both SE and BT can work together and resolve this quickly or else none of us will really be able to play in peak times.

You can test your line if your uncertain:

http://broadband.mpi-sws.org/transparency/bttest.php

It would be nice if a kind Person would consolidate all the threads that are having issues with this. Seems that a lot of people are having issues. Forget all the queue fiasco, When i in the server its not worth playing anyway with the throttling.