I entered my PS3 early access code the other day into the website and everything went through fine, game updated fine an everything, but now when I login, it says my early access is attatched to a new service account that I didn't create. Service Account 3 is the one in question. My characters are on service account 2, and when setting up the early access I know I selected service account 2 because I seen the character names on the selection, and service account 3 did not even exists. Any assistance would be much appreciated, thank you.
Edit: when I try to use the other account it says;
This service account cannot be used in the current envornment. Use of an account from multiple platforms requires proper registration for each platform. Visit the Final Fantasy XIV: Mog Station (http://sqex.to/Msp) for more information. (which doesn't exist yet)
I was only given a code to register for ps3 even though I am a 1.0 player coming from PC, I am only trying to log into ps3. I guess I will try to login to pc real quick, maybe that will work.
edit 2: nope that didnt work either :(
Early Access code linked to new service account???
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08-24-2013, 06:54 PMDoubleTEarly Access code linked to new service account???
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08-24-2013, 07:04 PMBigapples
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08-24-2013, 07:18 PMDoubleT
thank you very much big apples i found the link to the one time fix! :)
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08-24-2013, 07:51 PMDeathcharge
Can you post direct link for the one time fix?... I have the same problem on BOTH my son's and my account....
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08-24-2013, 07:55 PMDoubleT
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08-24-2013, 08:19 PMAlfaragon
Same issue here, why does SE always have such convoluted and confusing account creation system...
Here's hoping they'll get back to me before early access is over... -
08-24-2013, 08:23 PMDeathcharge
Thank you, Thank you . I will have to wait to receive the SE fix email but that should be good. Good thing I caught it now and not on launch day.
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08-24-2013, 08:34 PMFelis
I got the choose which service account I want my PS3 EA to be registered.
don't you got it? or did you click accidentally on "create new service account"? -
08-24-2013, 11:36 PMAlfaragon
over 3 hours later, no news... anyone else had more luck reporting this and getting EA assigned to the right service account?
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08-25-2013, 12:43 AMTenzen
This is what happens when ppl dont pay attention to the linking process.
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08-25-2013, 12:45 AMKyriea
I had this but was my mistake cause I chose create new. Phoned them up earlier and they did the one time fix over the phone for me and gave me a new code to put into the PS store. Worked immediately so might be worth phoning them. I'm EU so it may be a bit different and in my experience it depends who you get through to on the phone but can be sorted quickly if you get someone decent.
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08-25-2013, 07:00 AMDoubleTum... what number did you call, because i called their CA office direct line an their 800 number an both said they are closed until Monday.Quote:
Originally Posted by Kyriea
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08-25-2013, 07:28 AMKyriea
I called their UK number 0870 600 0182 but they're region specific I think so might not work. Their website is a nightmare to navigate when it comes to finding ways to contact them as it changes constantly with what ways it offers. There is a live chat option that occasionally comes up on the NA site but unfortunately I don't have a link to give you, might be your best bet if you can get to it.
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08-25-2013, 09:01 AMEclectic
I am in the same boat. I was a 1.0 player (non-legacy) who pre-ordered a PS3 copy. During phase 4, I noticed a 2nd service account. My 1.0 character was on Service Account 1, so that's what I kept playing/creating my new character on. When I put in my pre-order key yesterday, it asked me if I wanted to merge(top option, which showed my character and old CE items from 1.0) or create a new account(bottom option). I told it to merge (top option). Now, I go to log into my PS3, and it has 3 service accounts. I am unable to log into service account 1 or 2, but am able to log into service account 3 successfully on my PS3. However, my 1.0 character is not there, nor is my phase 4 character. I am also unable to log in using my PC.
Help? I have paid extra careful attention and read everything before clicking/linking. -
08-25-2013, 09:34 AMDoubleTIf you are american all you can do is go to the link that i posted in one of my comments on the first page an send an email an hope there is somebody in the customer service office in california this weekend who is actually looking at them, cuz so far i'm still locked out, dont know bout the other guys in here. I hope i get back in before monday but now i'm really starting to doubt it. Now I'm starting to worry more about whether my pre-order items will end up on the right account. And yes, I like you payed attention an chose the right selection, despite what others are insinuating. I clearly seen my character names when I chose which service accountm and still got stuck in this situation.Quote:
Originally Posted by Eclectic
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08-25-2013, 09:45 AMEclecticOk, glad this is not just me. I went ahead and submitted the request in the link you posted, saying I intended service account 1, and explained everything. Here's to hoping. In a perfect world, I'd be playing this game right now on my 1.0 character on my PC...Quote:
Originally Posted by DoubleT
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08-25-2013, 02:11 PMDoubleT
I just got a response email from SE about it so people are there :) hopefully it will be resolved soon
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08-26-2013, 12:24 AMDeathcharge
Soo.. 24 Hours AFTER I sent the email... I decided to Pre-Order from Amazon and Cancel just to get my code. Not what I would like to have done... but at least I could restore my old character now.
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08-26-2013, 01:44 AMEclectic
Yup, and I just received an email about it too, saying they'll respond within 2 days. Hopefully that means today. =)