PS3 Update Error"Unable to update patch files [11006][20814][20831][19900][-214..."

So I had this error during Phase 4, never could get it to download. After Beta, I deleted the client completely, then re-downloaded/installed with Early Access key and am now getting it again. It comes after downloading and during the installation of the first patch file from 8.10.2013.

Here is the exact error:

"Unable to update patch files.
[11006][20814][20831][19900][-2147418069]"

Please help ><

Quote:

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Originally Posted by DamienKeichi

So I had this error during Phase 4, never could get it to download. After Beta, I deleted the client completely, then re-downloaded/installed with Early Access key and am now getting it again. It comes after downloading and during the installation of the first patch file from 8.10.2013.

Here is the exact error:

"Unable to update patch files.
[11006][20814][20831][19900][-2147418069]"

Please help ><

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umm can you cap your internet speed and try downloading the patch that way? get it below 2 meg a second

Quote:

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Originally Posted by Yamisniper

umm can you cap your internet speed and try downloading the patch that way? get it below 2 meg a second

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Huh? Wait, you think my connection is too FAST? Just out of curiosity, why?

The download was done at a pretty consistent 1.5 mb/s, so that's under 2 mb/s. If that's seriously what is wrong, I guess I could try throttling the speed in my router settings if I can figure out how. Seems unlikely though.

umm can you try hooking it straight to the modem ? most people witht his error ussly got it to work by going to friends house and downloading it something to do with the internet

I suppose I can give it a go, I'll let you know what happens.

Quote:

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Originally Posted by DamienKeichi

I suppose I can give it a go, I'll let you know what happens.

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yep just trying to help out theres a few other things you can try

Quote:

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Originally Posted by Yamisniper

yep just trying to help out theres a few other things you can try

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So, I went straight from the PS3 to the modem. It seemed like it got a bit further in the installation, but the same error occurred during the install of the same patch. I really had my hopes up there for a second ><

Any other ideas are welcome.

Quote:

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Originally Posted by DamienKeichi

So, I went straight from the PS3 to the modem. It seemed like it got a bit further in the installation, but the same error occurred during the install of the same patch. I really had my hopes up there for a second ><

Any other ideas are welcome.

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im thinking its an isp issue cause i had a install error on my ps3 thatw as simuliar when the download was corrupted. thats why i was hoping throttling your connection a bit would help.

example ( if you push your itnernet connection to its limits does your internet crap out this has happen to me before) thats why i think its a small corruption issue

Quote:

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Originally Posted by Yamisniper

im thinking its an isp issue cause i had a install error on my ps3 thatw as simuliar when the download was corrupted. thats why i was hoping throttling your connection a bit would help.

example ( if you push your itnernet connection to its limits does your internet crap out this has happen to me before) thats why i think its a small corruption issue

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I definitely considered it, but 2 mb/s isn't even close to redlining my bandwidth. I have a solid 40 mbs cable connection in a rural area of the country where there isn't ever node congestion, and its 3am here so there is very few people online in my region.
Very disheartening. :(

Quote:

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Originally Posted by DamienKeichi

I definitely considered it, but 2 mb/s isn't even close to redlining my bandwidth. I have a solid 40 mbs cable connection in a rural area of the country where there isn't ever node congestion, and its 3am here so there is very few people online in my region.
Very disheartening. :(

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damn : / you can try to take it to a friends and download it there that seems to be the best way to solve it. but you may never be able to patch from your house if thats the case its something you can talk to your isp about. honestly they need a intrigity checker in the client

Ok, I've done a few things different this time, I changed my PS3s DNS to use Google's instead of my isp's, and I deleted my system settings data for ARR through Data Management. We'll see what happens, this will be my last shot tonight.

Edit: I'm wondering if this isn't an issue with the PSN servers. My PC client updated with no problems a few hours ago.

Quote:

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Originally Posted by DamienKeichi

Ok, I've done a few things different this time, I changed my PS3s DNS to use Google's instead of my isp's, and I deleted my system settings data for ARR through Data Management. We'll see what happens, this will be my last shot tonight.

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smart man it may work now

Bah, Same error, same spot. This is so frustrating, sometimes I wonder why this kind of thing seems to happen with every step Squeenix takes. It's like they can't do anything without disenfranchising swaths of players via error messages. I've never loved and hated a company so much at the same time. ><

duno try friend solution i guess

the pc version updated fine then its not isp could it be browser settings then? like cookies or something

No change several hours later. And now when I try my PC client, it says "Unable to update world list for NA/EU." So I cant log on at all.

You know, I've been pretty patient. Theres been a lot of screw ups and poor preparation throughout beta, but I gave them the benefit of the doubt. I said to myself, "it's still beta, there's supposed to be problems.. It will all be sorted out by launch time." and here we are... 1 day into official service, and I can't log on with a PS3 OR PC. I'm really trying to be a good, faithful fan here, but they are making it very difficult. I just want to play, that's it. I feel like I have done everything I can for SE, I bought 1.0 CE, paid a subscription all the way through 1.0, did my part beta testing on every phase, pre-ordered and purchased PS3 CE for 2.0 even though I had no real reason to to so, really it was mostly just to support the game as much as possible. When I see all the problems that people are having, and the problems that I am having, and their lack of response to those problems, it makes me feel like SE just doesn't give a shit about the people who really stuck it out for them.

I'm not going to stop playing(assuming I'll be able to play at some point), but SE you need to know how you are making your players feel. Get your shit together.

Try taking the HDD out of the PS3 and chkdsk it, this error is different to the one that users were reporting earlier.

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Originally Posted by Squa11_Leonhart

Try taking the HDD out of the PS3 and chkdsk it, this error is different to the one that users were reporting earlier.

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It's a brand new HDD, just upgraded last week. Freshly formatted and defragged, but I'll try anything at this point. I'll let you know...

No errors on the HDD, also rebuilt PS3 databases via safe mode to no avail.

Also, my PC version is now randomly crashing Windows with a memory dump...
I am speechless SE. You guys have really screwed the pooch on this one. I'm getting closer by the moment to the point where I just say "I'm done" and just walk away for good. At the very least you could be acknowledging these errors.

If anyone else has any ideas, please let me know. I'll try anything at this point.

Since we are all sitting on our thumbs waiting for the servers to come back up, I figured I would bump this and maybe get some fresh ideas. I know I'm not the only one with this error, and it remains unresolved. I'm usually pretty good with this kind of thing, but this one has me stumped. Any help would be greatly appreciated.

Quote:

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Originally Posted by DamienKeichi

No errors on the HDD, also rebuilt PS3 databases via safe mode to no avail.

Also, my PC version is now randomly crashing Windows with a memory dump...
I am speechless SE. You guys have really screwed the pooch on this one. I'm getting closer by the moment to the point where I just say "I'm done" and just walk away for good. At the very least you could be acknowledging these errors.

If anyone else has any ideas, please let me know. I'll try anything at this point.

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uh... yeah... a game cannot and will not cause the operating system to crash - bad drivers or hardware (or even the OS kernel itself) are the cause of that.

and since the game is pretty intense on hardware (its 4 core multithreaded and whacks those gpu shaders around hard)

Seems that the ps3 launcher might be leaving some dodgy update files on the ps3 hdd that needs cleaning off.

Quote:

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Originally Posted by Squa11_Leonhart

uh... yeah... a game cannot and will not cause the operating system to crash - bad drivers or hardware (or even the OS kernel itself) are the cause of that.

and since the game is pretty intense on hardware (its 4 core multithreaded and whacks those gpu shaders around hard)

Seems that the ps3 launcher might be leaving some dodgy update files on the ps3 hdd that needs cleaning off.

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So, the PC crash was an OC issue that is now fixed, a memory clock setting got adjusted by mistake. I was able to play on PC most of the night last night up until the maintenance, so the the PC issue is not a concern for me anymore. (Aside from the obvious Server issues that are preventing me from playing at all today, but theres already several threads for that...lol)

I still would like to get my PS3 version updated and ready though. The bit about the updater leaving parts of a bad update files seems correct, and as a matter of fact, it was one of the first things I though of. Unfortunately there doesn't seem to be a way to clear those things out, save for reformatting the entire HDD, which just isn't a realistic option. I have already deleted the entire game and all associated files from the PS3, and tried to re install with the same result. So I'm not sure what to do at this point.

Hello. I was having the same exact problem. I may have a solution for you. Do you know about DMZ hosting? It's something to do with your router settings. If you can figure out how to get into your router settings then let me know so that I can help you.

You are not the only one with this problem I bought 2 copies of this game so me and my son could play together because we are very fond of RPGs but only I was able to get on my sons had the same error as you with the patch files we have both our PS3s in the same room and they are the same type but it let me on and not him we've tried the update 28 times and it still only gets to 1430mb then pops up with this error message. I'm puzzled at how few people are having this problem.

i have found the fix for error 11006 on ps3: change your hdd when you do it will work.

They updated the launcher yesterday I so hoped it was to get rid of this problem but it's still there. Are Square Enix just sitting twiddling there thumbs or something My son can't even play ffrrXIV and he loves Final Fantasy as well. I don't know about changing my HDD because that would mean I'd have to back up all my files and it's just a hassle plus I don't think I should have to do that because of a game -_-

smh why did this happen to me... still not working..

Has anyone found a reliable solution for this problem?
We have a linkshell member with this problem, but he isn't firm in english very much.

While downloading the patch from the game client, I get the error:


Unable to download patch files.
[20512][10009][19900][-2140076253]

Greetings,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.