I'm trying for 4 days now to register my EA code and only thing i get over and over is error 3. yes I read the stuff with changing stuff in your profile, but i cant even open my profile or user settings because site tells me there are too many redirections and deleting cookies may help. It doesnt help whatsoever ... I thought maybe it works with a VPN connection from another country but didnt work. Tried internet explorer, firefox, chrome, phone and ps3 browser and it just wont open.
My question now: WHAT THE HELL CAN I DO ? Basically press the submit button there for hours with a slight chance it might work ? I dont know anymore its just frustrating to fucking register a stupid EA code for another fucking code for days without success.
oh and I'm from austria and my EA code is from amazon PS3 version preorder, if it does help i dunno ...
thanks for help
soo redeeming EA code still doesnt work ...
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08-24-2013, 01:58 AMMicha_lolsoo redeeming EA code still doesnt work ...
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08-24-2013, 02:06 AMLuminos77
Sounds like a real pain :-(
one thing that was mentioned that you may or may not have picked up on. at the top and in the address bar is NEEDs to say that you are logged in. sounds like that is the problem you need to fix. the cookies / redirects thing.
a couple things to try....
make sure your time is set correctly on your computer.
make a new user profile on your computer so everything is fresh and just do this one thing. -
08-24-2013, 02:17 AMMicha_lol
thanks for the reply.
It tells me im logged in and I tried it also with a new user profile, but it still doesnt work :/ I just dunno what i can do anymore ... I guess no EA for me then, which sucks hard -
08-24-2013, 02:24 AMseraseth
You can try opening a live chat support, they might be able to help with your issue. But the wait time can be over 2hrs.
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08-24-2013, 02:28 AMLuminos77
ok,
if you did not try this,
open IE, and go to internet options, on the advanced tab i think, there is a reset IE to defaults. also open up the add-on's and select "all add-ons" from the drop down, disable everything (might want to take a screen shot of what was enabled for later when you undo it). restart IE and giver her another try.
You did look at your time settings right?
Step 1: Right click on your time on the Windows Taskbar and select "Adjust date/time".
Step 2: Click on "Internet Time"
Step 3: Click on "change settings" and make sure it's set to "time.windows.com" and then press "Update Now".
Step 4: Manually adjust the date of your calendar to today's date and adjust the time to todays time.
good luck, hope one of these works... -
08-24-2013, 02:51 AMMicha_lol
Just tried this ... still nothing :/ but thanks for trying to help me.
Where can I open a live chat support thing ? -
08-24-2013, 02:52 AMseraseth
Someone said the live chat links were removed, probably from getting bombarded :P
But you can check on the square enix eu support site, under final fantasy series pick ffxiv, not ARR. -
08-24-2013, 03:00 AMHawkBladeToo many redirects error is due to either a plugin or program running that is to help with adware/spyware/scripts/etc. I suggest turning off or quiting any program that you have like that. Also, maybe turn off your Anti-Virus program as well, those too can offset the redirect's.Quote:
Originally Posted by Micha_lol
So if you have any plugings such as NoScript, Ad Block, Ad Block Plus, Ghostery, etc, turn them off. Turn off, or disable any VPN/Proxy's/etc. Then near your clock, in lower right corner, right click all little icons and exit all the programs you can. Make sure your browsers are closed while doing that. Then disable any of those icons as well, cause some Anti-Virus programs will not quit. After all that, open a browser, try to log in to your normal account. Since you state you could not before, you should be able to now. If you can, try to do your code. Maybe that will clear your issue. -
08-24-2013, 03:24 AMMicha_lol
I tried this now and it still doesnt work. I can get to the code entry thing where I type my code in and it also states that im logged in with my account, but I cant access either user settings or my profile. I dunno whats going on. I told a friend of mine he should try if his works and it did, so i let him try with my account information and he gets the same redirection issue. I really dont know anymore what else I can do since just stubbornly trying to register the code doesnt seem to work this way
edit: tried it on firefox, IE, chrome, my phone and PS3... doesnt seem to work on any platform ... my account is EU but it redirects me always to some NA site so I dunno ... dont think one of the square members is gonna help me with my problem. Already opened a ticket but yeah ... by the time they answer EA is probably over -
08-24-2013, 03:45 AMLuminos77what are the first 4 letters in your 18 digit code?Quote:
Originally Posted by Micha_lol
Is it RAAU? cause that would make it a North america code and that would be your issue. -
08-24-2013, 03:49 AMMicha_lol
the first 4 digits are NEGE
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08-24-2013, 03:57 AMHaistolthe 18 digit code don't start RAAU or RAAE, that's the 20 digit code they give you after you enter the 18 digit code in the pre-order register page.Quote:
Originally Posted by Luminos77
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08-24-2013, 04:06 AMLuminos77ah right it has been a while. still strange that you are being redirected to an NA site. Again speaks to a problem in your profile, which you can not seem to get into.Quote:
Originally Posted by Haistol
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08-24-2013, 04:08 AMMicha_lol
yeah ... this kinda makes me more and more nervous ... if I cant even register my EA key how is it gonna be at official launch
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08-24-2013, 04:12 AMLuminos77
well fortunately that particular site is only for converting pre order codes to EA ones. it is different site that gets you going on real 20 digit codes.
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08-24-2013, 04:16 AMMadeleine
Try this. Go to SE Support. Click on the Contact button. Click on Get Support. Contact Category=Account Billing, Contact Sub-Category=Registration Information. In the Contact Details box, type "Incorrect Service". Click next. Click next. Click on the Proceed to Chat Support or the Proceed to Phone Support buttons. Then on the next page you can put detailed description for what is wrong, and wait in a queue for chatting with support. If that's what you'd like to do of course. :)
Please let me know if that Square Enix Support link doesn't work. I'm not sure if it just goes to my support page. -
08-24-2013, 04:24 AMMicha_lol
yes it worked thank you ... now gonna wait and maybe some guy there can help me. Thanks in advance
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08-24-2013, 04:25 AMMadeleineYou're welcome. :)Quote:
Originally Posted by Micha_lol
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08-24-2013, 07:34 AMMicha_lol
ok ... I didnt get through yet in the chat, well i got canceled when it would have been my turn but yeah im pissed ... I guess I know whats the problem is x_X my account seems bugged I dunno ... everything works fine when i create a new one and every site works x_X problem is my game account is linked to the one not working and i dont wanna give up on my character and i already got that safety token thing on it ... and my version 1.0 CE ... best solution would be to just link my character and the whole shit to a new account ... its just fucking stupid some shit like that can even happen. well 90 people in queue in front of me. fingers are crossed it doesnt get canceled again.
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08-24-2013, 08:16 AMMicha_lol
ok I FINALLY fixed the problem ... the solution was just totally retarded but whatever ... I created new account and used the same nickname as my old one. MAGIC MAGIC and it worked. seriously square plz dont do such dumb things again in the future. THATS SOME SERIOUS BULLSHIT.
and big thanks to all of you who tried to help me u guys are awesome :D