After the whole error 3 snafu, I was able to register the game and receive my pre-order code. However, when I i tried to redeem the code on PS3... I got a prompt:
"The code you entered may not be correct or no longer be valid.
Please check your entries."
I already submitted a ticket and got a ticket #. I am hoping to have this resolved before early access. Anyone else having the same issue?
Incorrect or no longer valid Pre-Order Code
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08-23-2013, 09:21 AMRylgil07Incorrect or no longer valid Pre-Order Code
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08-23-2013, 09:44 AMkhovel
chances are your code is for the wrong region.
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08-23-2013, 10:18 AMRylgil07
HOw do I know the code is for the wrong region? This is getting very ridiculous.
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08-23-2013, 10:26 AMCalastir20 digit codes start with one of two sets of letters.Quote:
Originally Posted by Rylgil07
RAAU = NA code
RAAE = EU code -
08-23-2013, 10:27 AMCalastir
Just saw this is for PS3. Those are for the 20 digit PC codes. Not sure how the PS3 codes differ.
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08-23-2013, 10:48 AMRylgil07
So I'm getting this prompt when I redeem the code through PS3....
But I still tried to log into the client, the launcher got updated, some policy needed to be accepted... then I got to the play button, when I click it... I get no valid or active service account. Is that because I haven't successfully redeemed the code yet? -
08-23-2013, 10:50 AMCalastirIt sounds likely.Quote:
Originally Posted by Rylgil07
Redeem at:
・PS3 system [XMB（X Media Bar)] → [Account Management] → [Redeem Codes]
・PS3 system [XMB（X Media Bar)] →[PlayStation®Store]→[Redeem Codes]
I may have misunderstood though. If you've already redeemed I've heard that you will get an error untl early access if live, but don't quote me. -
08-23-2013, 11:05 AMRylgil07
That what I did.. and got this instead "The code you entered may not be correct or no longer be valid."
Then. I tried to log in to the client (even though I have not successfully redeemed the pre-order code) and got this too "no valid or active service account" -
08-23-2013, 11:06 AMrsparrowkI would try and wait for live chat or call, there are people that have been waiting for a response for weeks now. I am sure SE is doing everything they can to get support to everyone, but to make sure you get into EA, I would do live chat or call. IMOQuote:
Originally Posted by Rylgil07
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08-23-2013, 11:08 AMRylgil07
I didn't know you can chat/call them. I'll try to do that then.
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08-23-2013, 11:16 AMRylgil07
I cant find the link for live chat or call... Does anyone have that?
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08-23-2013, 01:13 PMPerthaneus-MagnumI just finished chatting with a PS3 rep and this is what he told me.Quote:
Originally Posted by Rylgil07
"David M: I do apologize however, after further research I found that the code is for a region that is not compatible with the region on your account. We will need to refer you to the publisher of this particular game, Square Enix, for further information and to process a new beta code. For your convenience, I have included the contact information for Square Enix below:
• Square Enix
310-846-0345
support.na.square-enix.com/" -
08-23-2013, 01:46 PMRylgil07
I chatted with a PS3 rep... He said...
I wouldn't be able to redeem the code until early access starts.
Is that true? It sounds wrong.... -
08-23-2013, 01:50 PMPrynnie
I did the chat help with Square earlier today and they gave me a new key for the PS3 that actually worked for my region (NA). I suggest hitting them up first thing in the morning when they open up and seeing if they can help you too. They were very nice but very swamped.
If you don't get through just keep trying if you can. I waited almost 2 hours and got to first in line then got removed because there was no one to answer. The second time around I made it in and it went rather quick and painless. Just be patient and kind and hopefully they will be so in return. ^^
Lots of luckies! -
08-23-2013, 01:54 PMRaistlinMajere
Early access hasn't started, but I was able to redeem my code fine.. None of that no subscription BS.. You'll have to have SE look into it.. may not get fixed by early release though...
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08-23-2013, 02:07 PMRylgil07
I chatted with another rep... This time I was told that I got the code for the wrong region.
This is the most complicated game to try to play... Sigh... -
08-24-2013, 02:34 AMRylgil07
So now after failing to redeem a code so many times, I now have to deal with error 80023156. That's on top of my pre-order code not working.
Today is friday... and it's not just a regular friday. It's the 2 of the 4 fridays that I hate every month. I have my chemotherapy today and I will be very sick this whole weekend. The only silver lining I have or now had is that I get to play ffix. It'll distract me from dealing with my severe nausea. It helped me alot during those phase3 weekends.
But these past weekends are not really all that fun for me cause I seem to be one of unlucky ones that have to deal with so much errors on top of each other. I got gang banged with errors!!! This is getting ridiculous!!!!!!!! I can't even go on a tirade of profanity cause I might get banned and that'll just be the end of it. I guess i'll be popping ativan this whole weekend to calm me down from the bs. -
08-24-2013, 02:35 AMRylgil07
see i'm so annoyed i type ffix instead of ffxiv!!!
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08-24-2013, 04:47 AMNexacs
I'm get same issue, get very annoyed because phone line is busy
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08-24-2013, 04:51 AMRylgil07
try again. it was busy a few times and now its ringing. they probably were on lunch. the area code is 310 so the office might be on los angeles. if this dont get resolved, i'll bust through there office and demand for my pre-order code.
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08-24-2013, 05:30 AMRylgil07
my cellphone will be dead before they pick up...
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08-24-2013, 07:46 AMRylgil07
http://distilleryimage9.ak.instagram...0a1fcfc8_7.jpg
I really dont have time for this!!! Pleaseeeeeeee fix this. -
08-24-2013, 09:59 AMRylgil07
http://distilleryimage3.ak.instagram...0a9f13ca_7.jpg
Yay!!! Finally I can relax and sleep. I'll wake up at whatever time early access starts. Got to catch up. Got booted early on Beta.