For Version 1.0 Users that Did Not Receive their Beta Invite

Greetings everyone,

To better help the version 1.0 users that did not receive their Beta Test email, we've created a special flow to get assistance from our Support Center. Visit the FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Accounts/ID
• Contact Sub Category: Registration Code
• Contact Details: Blocked Phase 3 Beta Test Invite

Click "Next" (you will need to log into your Square Enix account) to proceed to "Email Support". In the Detailed Condition field, simply provide the following information:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Square Enix ID

The Support Center agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

Thank you once again for your patience and we hope to get everyone into the Beta as soon as can.

Awesome. Great to hear you guys put a road under peoples tires.
Now they can get where they are going.
Now let me steal this pages link and slap it around the internet.. bbl.

Hey Solace,

I would prefer that 1.0 users use the flow that we set up, as it has been specially created and tracked to address the issue quickly. While yours has useful information in general, version 1.0 users should use the details I posted for the speediest resolution.

Thanks for your understanding!

Quote:

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Originally Posted by Bayohne

Hey Solace,

I would prefer that 1.0 users use the flow that we set up, as it has been specially created and tracked to address the issue quickly. While yours has useful information in general, version 1.0 users should use the details I posted for the speediest resolution.

Thanks for your understanding!

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Absolutely.. let me get that..
Updated all my other forum posts and used your set of specific instructions, linking to your main topic.
Cheers.

Previously, following the instructions I included in the first post would result in you needing to enter a registration code in when submitting a ticket. However, we've fixed the issue and that is now optional.

Sorry about that!

Quote:

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Originally Posted by Bayohne

Previously, following the instructions I included in the first post would result in you needing to enter a registration code in when submitting a ticket. However, we've fixed the issue and that is now optional.

Sorry about that!

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I just put 0000-0000-0000-0000 is that fine? or should I remake the ticket again?

Quote:

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Originally Posted by Shauneh

I just put 0000-0000-0000-0000 is that fine? or should I remake the ticket again?

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No, you're fine. :)

Should I cancel the ticket I opened Saturday for this issue and just open a new one for the special queue?

edit:

Thanks to you guys for making a priority queue to sort these out. Really looking forward to this weekend - I believe my really old LS friends and about 4-5 IRL friends should all get to play together now. Excited.

Second edit: Got my Beta key re-sent within a matter of hours. Thank you!

Quote:

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Originally Posted by Skavian

Should I cancel the ticket I opened Saturday for this issue and just open a new one for the special queue?

edit:

Thanks to you guys for making a priority queue to sort these out. Really looking forward to this weekend - I believe my really old LS friends and about 4-5 IRL friends should all get to play together now. Excited.

Second edit: Got my Beta key re-sent within a matter of hours. Thank you!

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Awesome, that's what I like to hear.
Cheers and enjoy the beta. :)

is this for the weekend betas or is there a 24/7 beta also? im 1.0 CE holder and am jw?

Does this also apply to users who received a beta code, but was applied to the wrong FINAL FANTASY XIV service account, making them unable to play as their 1.0 characters?

Quote:

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Originally Posted by Skavian

Should I cancel the ticket I opened Saturday for this issue and just open a new one for the special queue?
edit:
Thanks to you guys for making a priority queue to sort these out. Really looking forward to this weekend - I believe my really old LS friends and about 4-5 IRL friends should all get to play together now. Excited.

Second edit: Got my Beta key re-sent within a matter of hours. Thank you!

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I did this yesterday evening. Hope to get my key today! I did go through chat support last Monday morning and was confirmed to receive a beta key and told to check e-mail daily. I really thought I'd have it by today. ; ;

Edit: At 11am, my ticket was 'received'. Progress because my first ticket 10 days ago never showed received. I probably will not end up with a beta key this weekend but hopefully next weekend.. ; ;

Quote:

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Originally Posted by KiriA500

Does this also apply to users who received a beta code, but was applied to the wrong FINAL FANTASY XIV service account, making them unable to play as their 1.0 characters?

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We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

Quote:

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Originally Posted by Bayohne

We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

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Which flow do you recommend?

I've been in chat support twice now only to get canceled out at the last minute. I mean I know it's a busy day but after 90 minutes of queueing you'd expect something, y'know?

Hi,

My brother played FFXIV 1.0 very briefly with a buddy code I gave him from my collector's edition. He has yet to receive a PC beta code. After he went through the flow outlined in the original post he got a response stating that his Square Enix ID had not been invited to participate in the beta and that he should fill out a tester application. Shouldn't his entry be automatic?

I'm not sure if this is related, but he mentioned that when he tried to sign in to something related to Square Enix he got an error stating something like "service account has been terminated, contact the Support Center."


Thanks.

Quote:

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Originally Posted by Bayohne

We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

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I would like to know this as well, as this happened to me. For some reason I couldn't apply the beta code to the account with my character on it. I had to stick on the account from the original 1.0 beta years ago.

Also, is there a time frame one can expect to hear from the Support Team? I queued for 40 minutes on Thursday in Live Chat only to have it "Sorry, All agents left for the day. Canceled. Want an e-mail?" on me at the end. This was on the 20th.

Yeah, I find the support laughable at this point. It's always been awful but now it's a whole new level. Still no response from a ticket 8 days ago aside from the generic "it's going to take more time" email that came out. Even funnier is that I log on and check that specific ticket and there's no status posted. Two other tickets are now over 24 hours old and nothing. Followed every step and nothing. It's really kind of a joke now.

Received my beta key from my support ticket following method listed above. Here's my timeline below. Hope others receive their keys as well!

Ticket sent in Thursday evening.
Ticket Received Friday 11am.
Beta key received today 12:30.

Thank you SE for this info, super helpful, super excited to get a response and to get started playing!^^

My brother sent in a ticket about this Thursday evening and still hasn't even received a confirmation e-mail. Should he resend it or is that just business as usual? :confused:

edit: Scratch that, an hour after posting this he got his code.

On Jun 22, 2013, at 12:37 PM, <support_na_cs@square-enix.com> wrote:

> Thank you for contacting SQUARE ENIX support,
>
> It appears the issue you reported has been resolved as there is a beta code already registered to the provided Square Enix ID. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.
>
> Thank you for contacting the SQUARE ENIX Support Center.

Umm i never got an email for phase 3 ps3 beta or a code. So how has it been resolved and how is there one already linked to my account if i never did it!?!

FINAL FANTASY XIV - Windows(R) Jun. 12, 2012
FINAL FANTASY XIV - Legacy Sep. 10, 2012
FFXIV: A Realm Reborn - Alpha Test Dec. 11, 2012
FFXIV: A Realm Reborn - Beta Test Feb. 19, 2013

that is all that is connected to my account. so are they telling me i have beta access well i knew that the issues was not ps3 beta code. they avoided the issue completely and "resolved" it after the fact. Am i the only one who got this generic email?

Quote:

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Originally Posted by sapper_

On Jun 22, 2013, at 12:37 PM, <support_na_cs@square-enix.com> wrote:

> Thank you for contacting SQUARE ENIX support,
>
> It appears the issue you reported has been resolved as there is a beta code already registered to the provided Square Enix ID. If you are still experiencing problems, please do not hesitate to reply to this ticket and we will gladly assist you further.
>
> Thank you for contacting the SQUARE ENIX Support Center.

Umm i never got an email for phase 3 ps3 beta or a code. So how has it been resolved and how is there one already linked to my account if i never did it!?!

FINAL FANTASY XIV - Windows(R) Jun. 12, 2012
FINAL FANTASY XIV - Legacy Sep. 10, 2012
FFXIV: A Realm Reborn - Alpha Test Dec. 11, 2012
FFXIV: A Realm Reborn - Beta Test Feb. 19, 2013

that is all that is connected to my account. so are they telling me i have beta access well i knew that the issues was not ps3 beta code. they avoided the issue completely and "resolved" it after the fact. Am i the only one who got this generic email?

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If you are looking for PS3 access, you had to have applied specifically for PS3. You would then get an email with a code to enter into your PS3 allowing you to link your PSN/Sony Account with your SE Account, and allow you to download. It's confusing but to be "in Beta" you only need to register one code, once. You don't need additional codes for additional phases, or to play on the different platforms. But to play on your PS3 you need the PS3 email allowing you to begin on your PS3. Then once you can link/dl onto your PS3, your already registered Beta code is for playing on either system.

http://forum.square-enix.com/ffxiv/t...=1#post1004986

The Beta Registration code looks like this:
XXXX XXXX XXXX XXXX XXXX


The PlayStation®3 Promotion Code looks like this:
XXXX-XXXX-XXX

Now, how you got Alpha and Beta onto your account without you yourself doing it, that I really have no idea. Maybe it's been so long you don't remember, and you were planning to play on PS3 and were waiting for that.

I understand what your saying but i never got the PS3 promotion code to Download the test client. I applied for PC/PS3. I am legacy and it was great seeing the progression! I have always want to play on console because i knew my Pc was going down. So i guess the question i should have asked is do 1.0 legacy pc players get the PS3 promotion code?

Quote:

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Originally Posted by sapper_

I understand what your saying but i never got the PS3 promotion code to Download the test client. I applied for PC/PS3. I am legacy and it was great seeing the progression! I have always want to play on console because i knew my Pc was going down. So i guess the question i should have asked is do 1.0 legacy pc players get the PS3 promotion code?

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I believe as a 1.0 (for phase 3) or Legacy player (from Phase 1) you are guaranteed a Beta code (which you got already), but you are not guaranteed PS3 code. :( Try applying a few more times with different emails.

I have 2 unused NA PS3 codes. I wish I was allowed to post them here.

Quote:

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Originally Posted by sapper_

I understand what your saying but i never got the PS3 promotion code to Download the test client. I applied for PC/PS3. I am legacy and it was great seeing the progression! I have always want to play on console because i knew my Pc was going down. So i guess the question i should have asked is do 1.0 legacy pc players get the PS3 promotion code?

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Greetings,

Legacy players were guaranteed a PC Beta code, but are not guaranteed a PS3 promotion code.

Greetings everyone,

I'd like to thank you all again for your patience regarding not receiving your Beta codes for having a version 1.0 account. It indeed seems to be an issue with specific email providers not allowing our Beta Test emails through. We are working to see how we can best proceed.

I would like to point out that we are receiving a number of contacts from European players to the above link, but unfortunately, as this is for the North American Support Center, we're unable to address your tickets.

European users who are in need of assistance, please contact the EU Support Center.

Quote:

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Originally Posted by JillyBean

I believe as a 1.0 (for phase 3) or Legacy player (from Phase 1) you are guaranteed a Beta code (which you got already), but you are not guaranteed PS3 code. :( Try applying a few more times with different emails.

I have 2 unused NA PS3 codes. I wish I was allowed to post them here.

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Some people have all the luck. You got 2 and I cannot even get 1. Enjoy and I hope you can find someone to put them to good use.

Figured I would post to better help others in this situation, and to also confirm that I have finally got my code.

I did receive my code last week before the beta, but oddly on another email(GMAIL) which is not tied to my SE account; Which made me believe it was from a older ticket(months ago) where I had mentioned an alternative email during the conversation with support. That being said, I did also received a confirmation email during phase 3, week 2. Friday 21st at night, mentioning they noticed my issue had been resolved.(I believe this response came after looking over my most recent ticket, which was sent through the method in this post on Thursday the 20th.)

I would also like to add my brother used the method in this post, Thursday 20th and did receive his code Sunday morning to his GMAIL account.

As the CM said in his post, the email for whatever reason seems to be causing this issue. I would recommend when filling out the information for your ticket, to ADD another email preferably a Gmail account in the "Detailed Condition field" along with your SE ID etc.

Hope this information helps others in getting their code. If this information deviates from the methods you provided Bayohne, I apologize and will remove it if needed. Just wanted to let people know this is working, but to provide another email.

Quote:

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Originally Posted by Frapp

I would like to know this as well, as this happened to me. For some reason I couldn't apply the beta code to the account with my character on it. I had to stick on the account from the original 1.0 beta years ago.

Also, is there a time frame one can expect to hear from the Support Team? I queued for 40 minutes on Thursday in Live Chat only to have it "Sorry, All agents left for the day. Canceled. Want an e-mail?" on me at the end. This was on the 20th.

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I really think this needs to be addressed, too. My fiance has the same problem. When she added the original Beta code it went onto a separate/new FFXIV service account and she can't log in with her 1.0 character.

Our experience with support has been less than stellar. My understanding is that she didn't have a choice or even know there was a choice when she added the key. I don't recall there being a "choose which FFXIV service account to apply the code to" step when I set up mine. Just saying "Sorry, you applied it to the wrong service account. Na na na boo boo." really isn't the right way for this to be handled. Even if it is the result of customer error, it should be something a new Beta key can be issued for to honor the promise that "All legacy players will have access to the beta."

Quote:

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Originally Posted by Resheph

I really think this needs to be addressed, too. My fiance has the same problem. When she added the original Beta code it went onto a separate/new FFXIV service account and she can't log in with her 1.0 character.

Our experience with support has been less than stellar. My understanding is that she didn't have a choice or even know there was a choice when she added the key. I don't recall there being a "choose which FFXIV service account to apply the code to" step when I set up mine. Just saying "Sorry, you applied it to the wrong service account. Na na na boo boo." really isn't the right way for this to be handled. Even if it is the result of customer error, it should be something a new Beta key can be issued for to honor the promise that "All legacy players will have access to the beta."

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I finally got my beta code this morning. And I made sure ten times it went on to the Legacy service account. I also took pictures in case something goes wrong.

Well, I sent out a ticket since I never receive a beta key when I was accepted into phase 2 (which pretty much got me no beta key and a "Please fill out the application", which I had done). I'm trying this one more time since phase 3 didn't see a beta key either. Hopefully this will actually work this time so I can get into phase 4.

My husband tried this, since he was a 1.0 player with legacy status that never got his beta email. By the time he got a reply, beta applications were closed, so this was the reply:

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Thank you for contacting SQUARE ENIX support,

Unfortunately the Phase 3 Beta for Final Fantasy XIV: A Realm Reborn has concluded as of Monday, July 15th 2:00 AM (PDT). The test schedule for Phase 4 will be announced at a later time. We would like to apologize for any inconvenience this may cause you.

All information regarding the FINAL FANTASY XIV: A Realm Reborn Beta Test will be posted on the Beta Test Forums. Please visit the forums for further assistance in regards to this issue.
------------------------------------

Is there still a way for him to get a beta key for phase 4?

Quote:

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Originally Posted by Rowyne

My husband tried this, since he was a 1.0 player with legacy status that never got his beta email. By the time he got a reply, beta applications were closed, so this was the reply:

------------------------------------
Thank you for contacting SQUARE ENIX support,

Unfortunately the Phase 3 Beta for Final Fantasy XIV: A Realm Reborn has concluded as of Monday, July 15th 2:00 AM (PDT). The test schedule for Phase 4 will be announced at a later time. We would like to apologize for any inconvenience this may cause you.

All information regarding the FINAL FANTASY XIV: A Realm Reborn Beta Test will be posted on the Beta Test Forums. Please visit the forums for further assistance in regards to this issue.
------------------------------------

Is there still a way for him to get a beta key for phase 4?

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Quote:

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Originally Posted by Lodestone

Deadlines for Beta Test Applications and Beta Code Registration (07/19/2013)

For those who have registered a beta code by Tuesday, July 30th, 2013 9:59p.m. (PDT), you will automatically be accepted to participate in Beta Test phase 4 (final Beta Test). If you have not yet registered a beta code, please make sure to complete the registration process before the above date.

For those of you who have not yet applied for the Beta Test, please submit your application by Monday, July 22, 2013 (PDT).

Application Period:
Until Monday, July 22, 2013 (PDT)
* On the above date and time, the Beta Tester Application Site will be temporarily closed and will reopen when Beta Test phase 4(final Beta Test) begins.

Registration Period:
Until Tuesday, July 30, 2013, 9:59 p.m. (PDT)
* If your beta code has not been registered by the above date and time, you will need to resubmit your application at the Beta Tester Application Site once Beta Test phase 4 begins.

Those who have yet to apply, be sure to visit the Beta Tester Application Site.

To register your beta code, please click here.

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I think he will have to wait until the start of Phase 4 when the re-open the Application and Registration again.

Quote:

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Originally Posted by JillyBean

I think he will have to wait until the start of Phase 4 when the re-open the Application and Registration again.

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Duh, guess I didn't read closely enough! Thanks, Jilly!