SE, do not punish 1.0 players who want to buy the physical CE

Great work SE...


So I've bought the 1.0 standard edition, gave you 9 months of sub money, spent £50 on the new CE and you expect me to still pay for the digital upgrade?

I can't cancel my PC pre-order as they already sent me the pre-order code. I do not want the PS3 version.

Sort it out SE. Just make a web form where if I enter my new CE's code it will give me the option to upgrade my current service account to a CE account. Or if all else fails let us contact SE support and let them flag our account as CE if we give them our CE code.

If they don't offer a solution to this having not made this clear from the beginning then it's an insult to all those who have supported XIV.

Agreed, the current solution honestly doesn't make much sense.

This is outrageous for me because when I asked a German comrep it was said, that we COULD use the CE on our old account and I asked SEVERAL TIMES! You should have ben clear about this from the beginning. Only because I thought that I would actually get the items for my old account - because before this change happened the comrep confirmed it- I preordered the collector's edition. Boo! >: (

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Originally Posted by Sasunaich

Hallo an alle,

wir haben einige Fragen erhalten, die ich euch hier beantworten möchte:


Ja, das ist möglich. Bitte beachtet die aktualisierte Antwort dazu in diesem Thread.

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Originally Posted by Sasunaich

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Können Spieler von FFXIV V1.x die Sammler-Edition von ARR erwerben und die Boni mit ihrem V1.x-Konto verknüpfen ?

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Legacy-Spieler müssen den Digitalen Upgrade-Service benutzen, wenn sie die Boni der Sammler-Edition von ARR auf ihr V1-Konto übertragen möchten.
Legacy-Spieler, die damals die Sammler-Edition von Version 1 erworben haben, müssen nichts weiter tun. Es ist jedoch ratsam, den Zwiebelhelm zu registrieren.

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It's really bad. There is no reason why their account system shouldn't be as simple as possible for the user, especially when so many people had issues even just registering their 1.0 game, and worse yet is this is all a result of their poor decisions during 1.0 development.

Quite the mess.

I am pretty confused with the whole situation.. whats up with their account system?

Yeah I'm lost too...

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Originally Posted by Pwnagraphic

Yeah I'm lost too...

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All existing account who does not have CE version have to buy the PS3 CE to get the items. Due to the fact that if you buy the PC CE that code wont work on existing accounts only new accounts.

So you have to buy the PS3 version and add that code to your existing account to get the CE items. Or buy PC CE version and then pay 19.99$ CE digital upgrade to get the CE items even if you have a PC CE code it's useless on existing account.

Only the ps3 Code works to get the items which i find really dumb they did that but w/e

Now I'm confused even more + scared. Putting back my credit card into my pocket till the wording on all of this is officially made precise in a simple(r) way @___@

The original CE worked this way too. If you made the mistake of creating a character before putting in your Onion Helm code, you were SOL and had to remake your character for it to appear in your inventory.

Why they couldn't change this system in the ensuing three years, I have no idea.

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Originally Posted by Nuinn

Now I'm confused even more + scared. Putting back my credit card into my pocket till the wording on all of this is officially made precise in a simple(r) way @___@

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I really hope we get an official response and they clear it up. Right now i'm in sh*t creek with a useless PC collectors copy I can't cancel and they expect me to pay more for items I should already have access to?

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Originally Posted by Nuinn

Now I'm confused even more + scared. Putting back my credit card into my pocket till the wording on all of this is officially made precise in a simple(r) way @___@

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Here you go

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Originally Posted by Hvinire

You will receive the pre-order items, but the registration code for the Windows collector's edition cannot be used with a pre-existing Windows service account. To receive the in game items for the collector's edition, please use the digital upgrade.

However, the PS3 version can be registered to an existing Windows account, which would allow you to receive the collector's edition items.

Square Enix accounts can hold up to 8 separate service accounts, so there's no need to create a separate one. As long as you create a separate service account, you should be fine with just one Square Enix account.

If you buy the PS3 collector's edition, you'll be able to receive the collector's edition items granted you register the PS3 version to your legacy account. However, if you purchase the Windows collector's edition, it cannot be registered to your account, as your legacy account is considered a pre-existing Windows account.

Legacy status accounts are still treated the same as standard edition accounts in FFXIV:ARR, so If you have no interest in the physical items that come with the collector's edition, and have no intentions of playing on the PS3, using the digital upgrade will allow you to receive the collector's edition items with your current account.

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So pretty much if you have a none CE account and you buying the PC account to get the items ingame you have to pay 19.99 for the digital upgrade due to the fact that the PC code for the items is also a FFXIV account code. So the only way to get everything is buying the PS3 account because you can put that code under your PC version and get the ingame items.

This is what the OP is talking about.

Cant register windows ce to windows account, but can register ps3 ce to windows account.

Wut? o_O

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Originally Posted by Goufunaki

Cant register windows ce to windows account, but can register ps3 ce to windows account.

Wut? o_O

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Not sure what you not understand but i try and explain

Final Fantasy XIV PC CE Code:
The Code is a PC account and the the 4 items. You can't put other PC account under your PC account.

Final Fantasy XIV PS3 CE Code: Is a PS3 account code and the 4 items. You are allow to put a PS3 code under your PC account but only one.


The Code that come inside the box are both the account and the items. If they made two different code one for account and one for the items like 1.0 CE version. We would not be having this issue and this topic would have not been here. I think the reason they did this is so people buy the PS3 account lol so they make more money or maybe just something they fuck up on.

You CAN'T LINKED the CE CODE from ARR CE into your 1.0 Service Account. if you did it will register as a NEW SERVICE ACCOUNT "Final Fantasy XIV 1" & "Final Fantasy XIV 2"

This is just to avoid confusion for those who are using 1.0 Standard Account.

Those of you who are thinking of getting ARR:CE PC with a 1.0 Standard Account be warn that you wont be able to tie the ARR:CE Code to your 1.0 Standard account.

I understand the frustration. It sucks. And pretty dumb too. But we have found out 3 months in advance now. I don't know why ppl think they can't do anything about it. If you preordered the PC CE, cancel it. That's what I did. It was easy. Just because they had already given you a code doesn't mean you could use it yet and they can't cancel it. If your credit card has been charged already (which it shouldn't have been anyway) they will just refund to your card.

Then after you cancel you can go from there. I chose to go preorder PS3 CE, which I now have done via Amazon.

Should it have been this way? Definitely not. But you've got plenty of time to deal with it.

The whole point of this thread is to get SE to offer us a solution. I want both the physical and digital items. I've paid a lot of money for 1.0, subs and the ARR CE. There is no reason why I shouldn't get the items I have paid for other than SE's incompetence or disregard for their loyal customers.

All SE need to do is setup a page to convert a ARR CE code into digital CE upgrade. Or if they are too incompetent to do that then allow us to do it through SE support.

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Originally Posted by Zenaku

Not sure what you not understand but i try and explain

Final Fantasy XIV PC CE Code:
The Code is a PC account and the the 4 items. You can't put other PC account under your PC account.

Final Fantasy XIV PS3 CE Code: Is a PS3 account code and the 4 items. You are allow to put a PS3 code under your PC account but only one.


The Code that come inside the box are both the account and the items. If they made two different code one for account and one for the items like 1.0 CE version. We would not be having this issue and this topic would have not been here. I think the reason they did this is so people buy the PS3 account lol so they make more money or maybe just something they fuck up on.

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I didn't realize it was going to be a single code for everything. I'll have to try and cancel the order when I get home then.

Well this is concerning news. I bought the CE version but now I guess this is kind of useless. Honestly I would have no problem starting a new character if they just made things like the Goobbue mount tied to the account so I can use it on any of my characters. For that reason I won't be starting a new character.

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Originally Posted by Eight

Well this is concerning news. I bought the CE version but now I guess this is kind of useless. Honestly I would have no problem starting a new character if they just made things like the Goobbue mount tied to the account so I can use it on any of my characters. For that reason I won't be starting a new character.

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cancel your PC order and get the PS3 version problem fix :)

A solution would be for them to allow "pre-orders" of the digital upgrade.

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Originally Posted by JillyBean

A solution would be for them to allow "pre-orders" of the digital upgrade.

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What does that have to do with the OP issue? this is the fact that you need to buy the PS3 version if you want the 4 items. The pre-order items are other story lol.

If you could preorder the digital upgrade then you could get all 6 in game bonuses (2 preorder, 4 ce) plus early access for $20. This of course doesn't help if you want the physical goodies.

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Originally Posted by JillyBean

If you could preorder the digital upgrade then you could get all 6 in game bonuses (2 preorder, 4 ce) plus early access for $20. This of course doesn't help if you want the physical goodies.

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yep i love for that to happen but the op want the physical items also :( so the op have to cancel and get the PS3 version that the best fix i know or just pay the 20$ for the CE :(

Supporting this. Thank God I am safe since ordered the PS3 CE, but still this is stupid.