Lost character in profile settings

I haven't logged into the forums for a while. I just logged in to post on a thread, and found that it wouldn't let me go anywhere (once logged in) until I chose a main character. Now, I've already done this a long time back; however, my main character is no longer even showing. I was forced to choose my mule as a main character just to be able to post.

What happened to my character data? I'll be very upset if I find that I'll have to start a new character in v2.0 if my data has been lost.

Check your square-enix account and see what characters are listed under your continuous options. whatever character are there you will have it in ARR.

I have two blank options and my mule (one of the blanks should be my main).

Oh that is very bad.... Cast a ticket immediately... I'm sure they have in record when your character was deleted... If they see it was after the last save then they should be able to do something about it. If not then you might have deleted it by accident...

How can I fill out a ticket?

Just fill out https://support.na.square-enix.com/c...p?id=5382&la=1

I filled out a ticket (2079454). I can only hope that they didn't lose it in the data migration...

Representative ran a data recovery tool (kept giving him errors, but he got it to work after 3 tries). Character data shows up both on SE FFXIV Service Account and Forums (as you can see on the left again); however, he also said that the recovery tools are not fully functional given the current state of v1.0, and so may not have recovered completed. It's also not certain that the data recovered was of the Final Save Data.

He asked me to recall the case number he gave me once Beta Phase 3 starts (which is when migration testing is set to begin), so I will be doing that.

They made a back up of everyone char so you should be fine

Yes, but there is a possibility that my backup data was deleted in the same fashion. We'll have to wait until Beta Phase 3 to find out, once they begin migration testing.

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Originally Posted by HitsuMaruku

Yes, but there is a possibility that my backup data was deleted in the same fashion. We'll have to wait until Beta Phase 3 to find out, once they begin migration testing.

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How would the backup data be deleted in the same fashion? Don't you think it be dumb if they have the backup and the main storage hook up in the same system? If something would to happen to anyone char in the main storage it still be in the backup files.

Yoshi-p himself said there taking good care of anyone data and making sure the both the main and backup don't have issue. So if something did happen to your main it would still be in the backup files save. If there smart they would not even have the backup hook up to anything to it's needed for something.

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Originally Posted by Zenaku

How would the backup data be deleted in the same fashion? Don't you think it['d] be dumb if they have the backup and the main storage hook[ed] up in the same system? If something would to happen to anyone['s] char[acter] in the main storage[,] it['d] still be in the backup files.

Yoshi-[P] himself said the[y']re taking good care of anyone['s] data and making sure th[at] both the main and backup don't have issue[s]. So if something did happen to your main it would still be in the backup files save. If the[y']re smart[,] they would not even have the backup hook[ed] up to anything[;] it's needed for something.

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How did the main get deleted in the first place? Data is volatile, and a simple mistake can wipe out data. The mere fact that my main was deleted after the closure of FFXIV v1.0 is proof. In no way is a backup safe solely for its namesake; it, too, can be lost just as easily. I'm not saying that it's likely; I'm stating that it's possible and that the representative helping me said that he can't say whether or not it's safe.

I didn't make a thread for you to soapbox; I made a thread to resolve an issue and to help others with any similar issues.

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Originally Posted by HitsuMaruku

How did the main get deleted in the first place? Data is volatile, and a simple mistake can wipe out data. The mere fact that my main was deleted after the closure of FFXIV v1.0 is proof. In no way is a backup safe solely for its namesake; it, too, can be lost just as easily. I'm not saying that it's likely; I'm stating that it's possible and that the representative helping me said that he can't say whether or not it's safe.

I didn't make a thread for you to soapbox; I made a thread to resolve an issue and to help others with any similar issues.

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There no need to accuse me of trying to make this thread into a soapbox.The only thing i was trying is to give you information on how SE could be dealing with our Data. I find it hard to believe that SE would mess up so bad with our data to the point that it be gone in the backup files. Seeing how your the first one with this issue i don't see them getting to you this quick by making a support ticket. Seeing how there still dealing with people who did not got there beta keys.

Also try and talk to a Tier 2 chat support the Tier 1 seem like they only copy/paste what they told too and not really help you on big issue like this. I had a issue with a FF13 code for the hands put it on my beta service and not the real one. I talk to a Tier 2 and got a new code within 5hour and the Tier 1 said that this could not be done.

Sorry if you think i was doing anything else then helping i try and use my words better next time.