Account locked due to suspicious activity

So, my account was locked due to potential suspicious activity.

How do I find out what that activity was?

Call SE and see what sup

This most commonly occurs when you attempt to log on from a different IP address and merely is there to protect your account from unwanted access.

Twice now, I have had to reset my password today. This game is gonna die I tell ya.

SE contact me

Quote:

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Originally Posted by Jaimie

Twice now, I have had to reset my password today. This game is gonna die I tell ya.

SE contact me

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your ip most be changing

It's still happening, and SE hasn't gotten back to me yet.

this topic is suspicious...

My guess its a Lalafel thing, much like the Tarutaru predicessors Lalafel are shady. (its why we sacrifice them for the common good/drops and not the Roegadyn)

The game usually flags an account for a password reset if the last several login attempts occur on more than 2 IP addresses. This could be caused because you lgged in on 3 different networks, 3 different computers, or maybe your router rebooted and handed out different IP's. Sometimes SE will do a few accounts en masse if they see a rising number of new IP's in a gaming region.

It may be nothing for which you need be concerned.

Quote:

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Originally Posted by Xandir

The game usually flags an account for a password reset if the last several login attempts occur on more than 2 IP addresses. This could be caused because you lgged in on 3 different networks, 3 different computers, or maybe your router rebooted and handed out different IP's. Sometimes SE will do a few accounts en masse if they see a rising number of new IP's in a gaming region.

It may be nothing for which you need be concerned.

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Couldn't have said it better myself.

Xandir, I appreciate the detail in your post. While I am unable to confirm or deny our security policies the symptoms that Jaimie is describing is of an internet connection with a dynamic IP. Simply resetting the password via the "Forgot ID or Password" button on the login page should get you logged in straight away. If you receive the error several times a day or it becomes inconvenient you may want to look into getting a Security Token.

Actually, I get this alot of times because I have to bounce Wifi Hotspots to be able access the game... In results, I would get a account lock after 5 Logging into 5 different types of WIFI Spots...

But now it has been mor frustrating because now it locks when I log into 2 different Wifi Spots.... I been forced so many times to change my password to be able to regain access and it gets quite frustrating.

Sevokevo_Royuki that sounds like the right behaviors for the system. It's one of those protocols that is there to ensure that the accounts are secure. I apologize for any inconvenience that it may be causing you guys. But trust me, it's way better to have to log into your account like this or get a token than to have to get a care package because there was an account security issue. We do thank you for the feedback though.

Thanks for the reply. But with all the Bots I see running around in game, your "warning" message makes we want to get a detailed report from SE, as to why it is happening. I'm on a DSL connection, so my IP may change from time to time. Its not one of those things I check on a daily basis, like brushing my teeth.

Obtain security token, problem solved.