For the last week I have been issues logging into the game. Either the launcher doesn't load, can't do a version check, can't connect to lobby (2002 error) or once I get past all that it won't load into the character and kicks me back to the lobby. I have to try and retry several times and sometimes in doing that it kicks me all the way out to the launcher and I have to start over again. I have to keep doing this until the game eventually lets me in.
My wife is also encountering the same problem, as is a friend of ours who also plays in a nearby town. This is affecting us on both mac's M1 and M4 as well as on a windows machine.
We have tried to update/reset the launcher and still have the same issues.
Ticket was opened but the only response was to clear cache and cookies from browser and make sure its up to date. This is something that is done regularly and shouldn't affect you going from character selection to getting into the game.
Any advice with this would be appreciated as we haven't seen anything posted anywhere for it but have seen commentary in chats in game over it.
***EDIT*** We also tried this on our playstation 5, while we don't have all the way through Dawntrail we do have access to previous content on that account, however we are encountering exactly the same login issues on the playstation so it is definitely not an issue on our end
Constant issues logging in
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06-15-2025, 05:27 AMRaven76Constant issues logging in
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06-15-2025, 09:39 PMLoreileiSame issue.
+1 for this. I am also having the same issue. It's a terrible toss up to see whether I can actually get in or not.
Once I manage to get logged in on my character, it works fine.
My suspicion is that it's some kind of networking/routing issue on Square's side. Hoping maybe the upcoming All Worlds maintenance resolves this. I also occasionally get an error when the Launcher where it usually loads the username/password/one-time fields instead says "ffxiv-login.square-enix.com took too long to respond".
I'm also a Steam user, if that makes any difference.
Also worth noting I've seen the following errors:
90002, 10105, 2002
From this.
Edit: I'm also pretty certain this started sometime mid-last week for me. Maybe around 6/11/25.
Personally, I've tried the following, but still having issues:- Installed all available windows updates, updated graphics drivers, BIOS updates, etc.
- Repaired the game.
- Reset, restored, and re-patched the game.
- Clean uninstall/reinstall of the game
- Ran sfc /scannow and dism /online /cleanup-image /restorehealth
- Contacted my ISP, and a new modem was installed.
- I have also adjusted old internet explorer/internet properties settings to what I've seen recommended in other threads.
- Clean Uninstalled/Reinstalled Steam (but Steam does not appear to be the issue in this instance).
- Ran Steam and FFXIV as an Administrator.
- Added the appropriate Port Forwarding through my Router for the game.
- Issue is replicable on my wife's computer as well.
- EDIT: Forgot to include that, I also ran netsh winsock reset, and flushed my DNS.
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06-16-2025, 02:05 AMRaven76
Thank you for confirming on the forums that it's not just me (I have seen it in game but not on forums so far). As frustrating as it is trying to get in, it's even more frustrating dealing with technical support. Every response they provide is putting it on the user, when this is definitely not the case. For a game with such a good reputation for the community and how they treat players, their technical support is severely letting them down. Like you I really hope the extended maintenance on Monday solves this issue.
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06-16-2025, 04:20 AMLoreilei
No trouble at all. I imagine trying to provide support for a large community like this is tough, doubly so when you factor in all of the different versions of the OS/Game that are out there along with the different combinations of parts/factors (CPU, GPU, Motherboard, Wifi, ISP, etc.). I definitely understand your frustration and am experiencing it too, but hopefully someone will get back to us sooner rather than later.
The best thing we can do is continue to advocate for ourselves, and hope that their Customer Support shakes out in some way/shape/form. -
06-17-2025, 03:07 AMXupojoonyohl
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
I apologize for the trouble you have been experiencing while playing Final Fantasy XIV Online. I would like to suggest the following methods below to help resolve the issue.
Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.
Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV! -
06-17-2025, 10:12 PMDarkmatter
I'm having the same issue too, even after the recent maintenance that i hoped would fix things. Constant 90002/90001/10105 errors when logging into characters; regularly receiving 2002 error while connecting to different datacenters.
Also playing through steam if theres any connection there
I've also tried all of the following:
in addition, I've:Quote:
Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes.
Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request for assistance with opening the ports.
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
updated all graphics drivers
updated to the latest windows update
renewed my IP address and flushed DNS
changed my preferred DNS server to 8.8.8.8
added exception rules to my firewall and security software
completed a full network reset
deleted the contents at documents/mygames/ffxivarr
The issue persists throughout the day, it doesn't matter if I'm playing in the morning or during peak hours.
I have been playing FFXIV for 5+ years without issue and it only started occurring in the last week with no obvious changes on my end and no connection issues to any other games/services. -
06-17-2025, 11:33 PMRaven76
My wife too has been playing since ARR and encounters these issues, its sad that technical support seems focussed on blaming the issues on the user, not to mention not reading the actual issue and constantly giving me widows directions when I am not playing on a windows machine
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06-17-2025, 11:35 PMRaven76Unfortunately the steps you provided are not for the systems I use. As stated in my post this is affecting MAC and PS5, neither of which have options such as run as administrator. This is the same response that the bug report provided, which is unusable on the systems I use.Quote:
Originally Posted by Xupojoonyohl
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06-18-2025, 01:53 AMLoreileiI have also tried all of the steps here, many of these steps had been taken before this post as well, no luck.Quote:
Originally Posted by Xupojoonyohl
I've been playing since 2018, to echo Darkmatter above, and have never had these problems. My conclusion with all of the troubleshooting that I've done, is that there is some kind of issue on the server-side with regard to incoming connections/connection requests. I can also confirm that it does not matter what time of day I try as well, it continues to occur and actively makes it difficult to get in and play the game.
I don't know how this issue gets escalated, but I would like to request it be escalated. -
06-19-2025, 08:40 AMLoreilei
EDIT: Issue is still ongoing for me.
Seems there were some DDoS issues recently, with the links as follows.
https://na.finalfantasyxiv.com/lodes...dc74979b42733f
https://na.finalfantasyxiv.com/lodes...85cfdb8aae44af -
06-19-2025, 02:58 PMRaven76
unfortunately the problem still persists for me, my wife just upgraded to an M4 MAC the computer was fully updated and still has the same issues
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06-20-2025, 08:27 PMDarkmatter
Still have the problem here, even got a new one (Error 2021) today :(. If i had to guess I have maybe a 70% chance of encountering an error when opening a connection with any of the servers (maybe I'm being filted by DDOS protections for some reason?) via logging in via the launcher, connecting to a datacenter, logging into a character, or transferring a character between worlds/datacenters. Please help I've tried everything :(
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06-23-2025, 10:59 AMLoreilei
Been away for a few days, and came back to find out that yes, it's still happening to me despite successfully testing it repeatedly previously and it working every time when I posted last that it was resolved.
Hmm.
Edit:
Found an old post, https://na.finalfantasyxiv.com/lodes...a451d5a8daa66f
Interesting to see that when I run a tracert to the mentioned ip for the NA servers, I get several hops that time out. I'm also going to submit a bug report on this at this point.
The tracert in question:
Furthermore, this post seems to indicate that ntt as a provider is the issue.Quote:
PS C:\WINDOWS\system32> tracert 204.2.29.122
Tracing route to 204.2.29.122 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.180.1
2 * * * Request timed out.
3 16 ms 29 ms 27 ms lag-56.dtr12blngmt.netops.charter.com [69.144.188.232]
4 217 ms 5 ms 9 ms lag-8.crr03blngmt.netops.charter.com [69.146.190.190]
5 38 ms 22 ms 25 ms lag-20.msslmt33zp0.netops.charter.com [69.146.123.0]
6 25 ms 26 ms 27 ms lag-702-10.bbr02sttlwa.netops.charter.com [69.144.130.200]
7 39 ms 25 ms 22 ms lag-802.prr01sttlwa.netops.charter.com [96.34.3.39]
8 57 ms 56 ms 89 ms sea-b1-link.ip.twelve99.net [62.115.179.148]
9 37 ms 34 ms 21 ms ntt-ic-337606.ip.twelve99-cust.net [213.248.70.13]
10 148 ms 106 ms 261 ms ae-1.r27.sttlwa01.us.bb.gin.ntt.net [129.250.2.144]
11 87 ms 61 ms 99 ms ae-3.r27.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
12 * * * Request timed out.
13 78 ms 262 ms 107 ms ae-4.a00.scrmca03.us.bb.gin.ntt.net [129.250.7.57]
14 * * * Request timed out.
15 * * * Request timed out.
16 63 ms 132 ms 58 ms 204.2.29.122
Trace complete.
https://forum.square-enix.com/ffxiv/...P-NTT-...AGAIN -
06-25-2025, 08:48 AMBeef_Broganoff
I too have been having the exact same problem, playing on PS5. I've been seeing this issue ever since the start of June, right around when the Occult Crescent update was implemented. I had pinned my hopes on it being caused by my switch from a wired connection to wifi, but even after I've replaced my ethernet cable I'm afraid the issue is just as consistent and bothersome. It's strange - once I finally do manage to connect to the game, I have zero connection issues whatsoever, no lag, no rubberbanding during raids or busy fates, etc.
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06-28-2025, 04:45 AMXupojoonyohl
Good afternoon, fellow adventurers and thank you for the replies!
If you are still experiencing issues with connection and you believe it's due to packet loss or other factors, please submit your information using this form
Additionally, we recommend contacting your internet service provider and share the details and issues directly with them.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!