Bad Connection / Packet Loss seemingly out of nowhere

UK player playing on NA Servers (Aether Cactuar)
Platform: PC / FF14 Launcher

Connection has been completely fine, barely any latency at all up until last night, where a duty had to be abandoned due to me either completely disconnecting (with either 90002(?) or 90006(?) errors), or connection dropping long enough that I end up dying by the time it reconnects. Even being in overworld areas I see other players being stuck in place for 3-4 seconds at a time and then teleporting.

Connecting to an alt on EU servers has no connection issues.

Was just wondering if there's anything I can do/if it's a ddos or if it's just randomly bad routing to the NA servers.

I also am having the exact same issue. UK player playing on NA servers, have been playing for 6 months now with no issues and suddenly I have crazy lag and stuttering issues, and I am now getting error 90006 issues and the game is unplayable.

I have looked into this and it says that this is an issue with the FF14 client not connecting to the network, and it is an issue my side. But I have changed nothing and I am so confused.

Same issue. Made an account here just to say this. Game is nearly unplayable for lag. East Coast USA.

Having the exact same issues, UK player playing on NA servers as well. I play primarily on Crystal and have had zero issues until this weekend.

Weirdly, it's also affecting the login server for me, it'll either fail or take forever to actually login. Much like original poster, I also have no issues playing on EU data centers like Chaos though once I am logged in. But lag on Crystal is really bad, it's also intermittent as it'll be fine at times but not at others.

Just for the sake of transparency and to help other UK players that might have the issue, my ISP is Virgin Media.

Also experiencing this issue, been playing for a year and this is the first time I've encountered this.

UK Player on NA servers here, mainly play on Primal Data Center. Sometimes game is fine, but during 'peak' times I would frequently be disconnected.

Same as everyone else, I have no issues using EU servers, and just like the previous poster, my ISP is Virgin Media. I have submitted a Packet loss report via the SE bug report page, so hopefully something comes of it.

This has been happening to me since Friday. Completely out of the blue, also a UK player connecting to Crystal. I've no idea what caused it but the game will frequently drop either every few minutes or every few hours. Allow me to reconnect then drop again. Its becoming rather difficult to play.

Made an account just for this.

If you are from the UK and using an ISP like VM, it's NOT the game or anything to do with SE. The middleman networking between the UK and California has some faults. NTT is the infrastructure used in between and it's been having issues since.

A solution is to use another network. Or, use a VPN. Easiest recommendation is CloudFlare WARP. They have different routing paths and will get you back into the game.

Hope this helps, i'm on discord @ forty4 if you need any advice.

I've also experienced issues since this weekend. multiple 90006 and 2002 errors. I use Virgin Media too & there was an outage this weekend, but I'm not sure if it's related. I've tried multiple fixes on my end to no avail. (Flushed DNS, reset browser, cleared cache, pathping, tracert ect ect).

Hoping that something can be fixed here, I don't want to pay for a VPN, neither do I wish to change ISP (As that should not be the 'solution'). But any help here would be deeply appreciated.

Good morning everyone! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform? (Steam/Windows/Mac etc.)
Error messages received:
Wired or WIFI connection?

Are there other programs being used when running FFXIV?
When the disconnect occurs/How often?

Does this only happen to one character or all characters?
All steps taken to resolve the issue:

Are you playing FFXIV during peak hours?
How many people are in your household while playing FFXIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform: PC Window's ff14's launcher.
Error Messages Received: 90006 & 2002
Wired or Wifi connection?: Wired.

Are There other programs being used when running FFXIV?: No
When the disconnect occurs/How often?: Randomly. Starts to act up around 10pm GMT+0 but can, has & will do it before. Usually able to stay logged in anywhere between five minutes to an hour, but the disconnection will happen without fail.

Does this only happen to one character or all characters?: All of them on crystal.
All steps taken to resolve the issue: Cleared caches, flushed DNS (twice over), ran pathping and tracert.

Are you playing FFXIV during peak hours?: Sometimes. Sometimes not, the disconnections still occur either way.
How Many people are in your household while playing FFXIV?: Just myself.

Platform: PC - Windows
Error messages received: 90006 & 2002
Wired or WIFI connection?: Wired

Are there other programs being used when running FFXIV? : No
When the disconnect occurs/How often? : Usually begins having issues from around 9pm GMT but can occur earlier. Often when attempting to do instanted duties or duty supports lag will appear quickly leading to a disconnect.


Does this only happen to one character or all characters? Only my main which is on the Primal Data Center
All steps taken to resolve the issue: Cleared Caches, Flushed DNS, Ran Tracert, Checked for corrupted files and reinstalled game.

Are you playing FFXIV during peak hours? Sometimes, but disconnections occur both during peak and outside of peak time.
How many people are in your household while playing FFXIV?: Just me.

Quote:

---

Originally Posted by CynthiaTheWitch

Platform: PC Window's ff14's launcher.
Error Messages Received: 90006 & 2002
Wired or Wifi connection?: Wired.

Are There other programs being used when running FFXIV?: No
When the disconnect occurs/How often?: Randomly. Starts to act up around 10pm GMT+0 but can, has & will do it before. Usually able to stay logged in anywhere between five minutes to an hour, but the disconnection will happen without fail.

Does this only happen to one character or all characters?: All of them on crystal.
All steps taken to resolve the issue: Cleared caches, flushed DNS (twice over), ran pathping and tracert.

Are you playing FFXIV during peak hours?: Sometimes. Sometimes not, the disconnections still occur either way.
How Many people are in your household while playing FFXIV?: Just myself.

---

I can confirm, playing from northern Europe with the exact same issue/symptoms.

Exactly the same issue in France, this problem comes from Arelion, wich is squarenix ISP.
If you look into it, the packet loss comes from twelve99.
Been like that for a few months now and SQE is basicaly ignoring us.

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Hello Votraftur, I'm taking the opportunity here to make a quick follow up of these steps.
Having the same issue in EU region (France more specifically with Orange ISP) I have already contacted technical support by email who gave me many resolution steps including those you recommended and also a step asking to make a copy of an msinfo file. The fact is that none of these steps have given any conclusive results at the moment and the lag problem continues at the same game times. My internet service provider is not able to tell me if the problem comes from them and refuses to open a support request concerning these lag problems. Have you already been able to contact your providers managing the transmission of data to the data centers hosting the game servers? The problem does not seem to come from the users.