Received a Broken Statue for Christmas

So I order the Zodiark/ Hydaelyn statue for Christmas (well my parents did but through my account) and yea- statue was broken. However square will do nothing about it because it's outside of their 3 day received window.
It was recieved in November BUT wasn't allowed to be opened prior to Christmas. (Hell i got hell for opening the box to get the emote code).

So to anyone paying a gift for anyone going to buy a gift for someone else/ their kid through the square enix store- don't because unless your willing to opened it and fully go over to make sure there is no defect- the square store will tell you to bad so sad outside the "3day window."

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Originally Posted by KisaValkyrie

So I order the Zodiark/ Hydaelyn statue for Christmas (well my parents did but through my account) and yea- statue was broken. However square will do nothing about it because it's outside of their 3 day received window.
It was recieved in November BUT wasn't allowed to be opened prior to Christmas. (Hell i got hell for opening the box to get the emote code).

So to anyone paying a gift for anyone going to buy a gift for someone else/ their kid through the square enix store- don't because unless your willing to opened it and fully go over to make sure there is no defect- the square store will tell you to bad so sad outside the "3day window."

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personal responsibility is dead

So it was a Christmas gift, but one you knew was coming but wasn't allowed to open it?
I get the meaning, but it's not like it was going to be a surprise

it should have been checked when it arrived but I understand your frustration
I assume you've already tried contacting support through the proper channels?

This is good to know because now I won't ever buy any of their items for gifts.

That sucks dude. Not sure what to suggest, but definitely taking your experience as a cautionary tale.

That's legit a bummer that they spent that much money to get you a statue and its broke., atleast you got an emote so you can float there menacingly. (this is a joke to lighten the mood. Legit bs they can't refund or exchange so you get a new one)

That sucks. Was it a clean break? Maybe you can glue it back together or something.

Unfortunate. I hope it was at least thoroughly padded with bubble wrap with FRAGILE written all over it, because it being broken suggests otherwise.

Sorry this happened to you,Squenix figures are bottom of the barrel trash.

I wouldnt be surprised if there are people that try to use this as excuse, when they broke it themself.

Anyway, you should have checked it when it arrived, it was your responsibility

Is there some sort of weekly competition on these boards for who can show the least amount of empathy?

Empathy wont repair your statue. Telling you the harsh truth prevents you from doing the same mistake again (hopefully)

I see it from Square Enix's point of view as well because if the return window is a long time, it's easy to break it in that time and claim it was damaged in transit.

I don't know if superglue would work well, but all the adverts I see for it make it seem like it does if it's applied carefully so you can't see it.

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Originally Posted by Mawlzy

Is there some sort of weekly competition on these boards for who can show the least amount of empathy?

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I don't think it's about a lack of empathy, this is honestly OP's own fault.

Here's a different story:

When I received my statue I noticed it was broken as well during the unwrapping. One of Zodiark's wing was clean cut off. I first thought I was too rough with it, but feeling how heavy it was and that it was still neatly in the box I assumed it arrived broken. So I took pictures and contacted SE support with said pictures. It took a while for support to reply but in the end they did send me a new one. (Albeit without the item code for obvious reasons)

So what's the difference? I did it on the same day I received the statue (within time), OP likely did not.

That however doesn't mean that it doesn't suck for OP, but checking the statue beforehand would have solved the issue, especially since it was already opened to get the emote code, it wouldn't have taken a lot more to get it out for a small check.

So no, I don't think it's fair that people bash SE's support in this case while they do follow up on a broken statue within their terms of service.

As for OP - It sucks for you, but if the broken part is clean enough, try to glue it together. I also glued my broken statue together and it's still holding up, also please, take this as a valuable lesson and always check merch that you order, even if it's a present for in the future. I really doubt that someone would mind a box already being opened if you tell them you did a check to see whether it was broken or not.

Where d'yall live that mail routinely turns up smashed? Is it not packed properly?

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Originally Posted by Mawlzy

Where d'yall live that mail routinely turns up smashed? Is it not packed properly?

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from some of the statues I've seen they don't seem like quality made, but I could be wrong and maybe it's different in person

that and it isn't surprising that the areas with the least amount of plastic, or whatever they use, are susceptible to breaking / being snapped off

hopefully the user can get in touch and see what can be done, but I assumed that step was already done prior to the post here
it sucks though, and I know personally I'd be pretty upset about it

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Originally Posted by Mawlzy

Where d'yall live that mail routinely turns up smashed? Is it not packed properly?

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Can't speak for others, but the outer box had no fragile warning on it, so that's something to consider for SE. Otherwise, the actual box was next to some padding in the outer box, and the statue itself was tucked inside a mold of plastic and wrapped in plastic too to keep the tender parts from breaking.

However, the courier that SE used is notorious for rough-handling packages over here. Then again, other merch I have received from SE all turned out fine, this is the first one that ended up being broken. Just because that it happens, doesn't mean that it happens all the time.

It could have been a manufacturing fault for all we know, the truth is: we don't know how and when it broke, only that it arrived broken.

I used to have a collection of over a thousand figurines (lost them because my apartment burned down) and in all that time I have never had a figure come broken in the box. Typically any really fragile parts like wings or spiky stuff with dubious connection points would be detached and expected to be inserted to complete the figure on arrival. I dunno, maybe it's the normal rate for figure breakage but seems to be a lot of complaints regarding it.

Sorry to hear that is awful and the coulda, woulda, shoulda may help for future purchases but doesn't help right now to get to an outcome of a repaired/fixed item.

Anyway, do you have any consumer protection laws in your geographical location? Have you tried Square Enix again maybe on X or something, seems a crappy practice to behave like that and all I can assume is try again and see if anyone can help or a local place that might be able to do a repair (which i know isn't the same).

can you glue the broken parts together?

You can have my statue. I only ordered it for the emote.

Looking at some unpacking videos. I have no idea why they decided to make it as a single piece instead of having the wings as slip-in. The way they've made it, the entire figure presses down on the wings if the box is on its back, putting extra stress of them and makes them break.

Sadly this is not new for the FFXIV statues, seems every series have issues with parts. Really a shame since you have to pay premium for them compared to other figures.

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Originally Posted by Kisshu

Looking at some unpacking videos. I have no idea why they decided to make it as a single piece instead of having the wings as slip-in. The way they've made it, the entire figure presses down on the wings if the box is on its back, putting extra stress of them and makes them break.

Sadly this is not new for the FFXIV statues, seems every series have issues with parts. Really a shame since you have to pay premium for them compared to other figures.

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Just had a thought of the statue being a model kit you have to put together. Would be kind of cool idea

So, yes I did contact support and no I'm posting ad a warning to others that if you get something from the store as a gift you have to throughly check.

As for the statue. I opened it carefully but through wing was broken clean off. The wing is super heavy and it's no wonder it broken of in shipment.

As for why I didn't check- I was opening the box up when I was told in no that it was a gift. So this is also a lesson to parents that yea you HAVE to check.

I'm more disappointed then anything and have learned an expensive lesson- so hope people learn from my mistakes.

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Originally Posted by KisaValkyrie

So I order the Zodiark/ Hydaelyn statue for Christmas (well my parents did but through my account) and yea- statue was broken. However square will do nothing about it because it's outside of their 3 day received window.
It was recieved in November BUT wasn't allowed to be opened prior to Christmas. (Hell i got hell for opening the box to get the emote code).

So to anyone paying a gift for anyone going to buy a gift for someone else/ their kid through the square enix store- don't because unless your willing to opened it and fully go over to make sure there is no defect- the square store will tell you to bad so sad outside the "3day window."

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This is your fault, or your parents' fault, or both.
You get an item purchased from ANYWHERE, you check it works/isn't broken as soon as it arrives.
We can shit on SE for a plethora of reasons, but this isn't it.

I saw this before.

I really think they should honor the "Christmas returns" around this time of year. But as you said you grabbed the code for the emote - weird as it I'd, you should have checked it.

Can it be glued?

Superglue.

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Originally Posted by Jeeqbit

I don't know if superglue would work well, but all the adverts I see for it make it seem like it does if it's applied carefully so you can't see it.

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Originally Posted by FudoMyoo

Superglue.

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I would want to get confirmation from someone that they have used superglue on it previously and it has worked. There are some figurine materials for which superglue does not work, and you need to use two-part epoxy instead.

I'm not sure how to identify/test whether it will work, I just know sometimes superglue won't stick on things.

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Originally Posted by Iscah

I would want to get confirmation from someone that they have used superglue on it previously and it has worked. There are some figurine materials for which superglue does not work, and you need to use two-part epoxy instead.

I'm not sure how to identify/test whether it will work, I just know sometimes superglue won't stick on things.

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Had to glue one of my figures. A small robot that came with it fell down and broke off a leg, luckily the break was in a joint so it's not easy to see it. Material is listed as PVC and ABS, the superglue stuck since the break had some textures. Not sure how it would work if it's a smooth break.

One thing I would recommend, don't apply from the bottle. Instead, put some glue in a disposable container, then use a flat stick to apply the glue to the break. This will make it much easier to control how much is applied so it doesn't run all over the place when you stick the parts together. Use a thin layer of glue.

Perhaps take a few pictures and post it in the reddit AnimeFigures, then ask for any advice on repairing it. Tends to be people there that have similar problems and people help with advice.

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Originally Posted by Iscah

I would want to get confirmation from someone that they have used superglue on it previously and it has worked. There are some figurine materials for which superglue does not work, and you need to use two-part epoxy instead.

I'm not sure how to identify/test whether it will work, I just know sometimes superglue won't stick on things.

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Get plastic epoxy that works for gundam.

I'm honestly thinking Square Enix ship em broken on porpuse so the costumers glue em back or something...

The fact that this thing comes as one giant piece is really wild to me. Every fancy/nice anime figure I've bought with a lot of detail and small parts came partially disassembled, exactly for that reason. The disassembly also makes them much safer and easier to clean and dust too. Having it all be one single giant piece sure is a choice...

I don't understand why they refuse to work with more well-known companies like S.H.Figuarts, ARTFX, MegaHouse, Good Smile Co., etc...
(okay, I assume the reason is probably money, but all these other major IPs, many of them smaller than Final Fantasy, seem to be able to contract out to these other companies without issue all the time, so...still think it's a bad reason)