Controller not recognized after 7.1 update?

I'm one of those weirdos who only uses controllers and I just hopped online after the update and the game straight up doesn't recognize my controller. Disconnected it and reconnected it (PS4 via bluetooth). Restarted computer, etc. Still nothing.

I just played this morning with no issues so it isn't the controller suddenly dying.

This is super annoying as I work full time and was looking forward to doing the new content with friends after work and I never, ever, ever desired or thought about tilt functionality. I would rather just be able to play, and something that could break my ability to use controller be left to a smaller update...

Edit: If i use a micro usb cord it is recognized but as soon as it is unplugged the game thinks the controller is gone. No issues with other programs. Hopefully this is fixed soon as I need the port for other things, which is why I use a wireless controller lol

Also, I did swap to the new settings specifically for PS4 touch pad controller just out of curiosity but it doesn't recognize it at all and also won't react to button configuration, etc.

I have the same problem too. Using a cable works for now.

Yes a problem on both my Computers one running Windows 10 and another Windows 11. System sees them but not the game. I've been able to play by hard connecting and not using bluetooth.

Same. Says "Device not located". Works fine in other games, so there's no issue with the connection. Haven't tried with cable, this is via Bluetooth.

Edit: Tested with Xbox One controller via bluetooth and that works fine.

Least i know that if you boot up a unreal 5 game while playing it will kill the controller for FFXIV.

Also had an issue where i had to disable the controller before starting the game or get stuck with a black screen.

same issue.. it does not detect original dualshock4 on certain USB port & bluetooth after patch. last played yest was ok.

i switched to a diff USB port (should be from diff bus and its ok)

same thing happening on original dualsense5 and xbox controller (model 1914)

edit:
for wired connection also its a little unique.. on a single bus (all the port to the CPU) --> when i plug out all USB devices (KB n mouse) and only plug in controller.. it works.
the moment i replug mouse or keyboard at neighboring port.. controller goes off.

so now my workaround is KB and mouse i just connect to CPU ports (at the back) and controller to chipset ports (the one i wired to the front)
mobo is x670e

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Originally Posted by GrizzlyTank

Least i know that if you boot up a unreal 5 game while playing it will kill the controller for FFXIV.

Also had an issue where i had to disable the controller before starting the game or get stuck with a black screen.

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I could go along with this... but I rebooted the computer after playing a game and it still says "Device Not Located"

This is also not just a slim few, looking in all posts is showing even other regions having the same thing with their PS4 controllers.

Edit: PS5 controller connects fine with Bluetooth, so that may be an option for those with one and want to keep their wireless setup.

Also a player that has used Dualshock PS4 Controller via bluetooth only to log on after the update to find it no longer works. Just has "Device Not Located" greyed out. I hope it gets fixed soon because i have only ever used the controller to play this game lol

I use a PS4 Shock Controller with Windows, no Steam. Windows sees my controller fine, but the game doesn't recognize or respond to it.

I don't know if it's related, but the game also doesn't shut down properly. It goes to a black screen before getting stuck. I have to kill the process manually.

Have you restarted the game? First run it didn't recognize my controller (XBox Series Wireless Controller) but then I logged out and back in again and it worked.

I can't speak for anyone else, of course, but I've restarted the game and my computer several times.

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Originally Posted by Alenonimo

Have you restarted the game? First run it didn't recognize my controller (XBox Series Wireless Controller) but then I logged out and back in again and it worked.

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As mentioned in another thread

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OS: Window 10 with current updates
Launcher: FFXIV Launcher, not Steam
Connection type: Bluetooth connection
PS4 Controller Model: CUH-ZCT1U and CUH-ZCT2U

- Both worked while still playing 7.0
- "Device Not Located" after 7.1 update
- Computer sees the controllers, other games see/use the controllers, FFXIV cannot see the controllers.
- Controller is detected while connected via USB, but my USB ports are broken so they don't keep connected... so I need the Bluetooth to work.
- PS5 controller (model CFI-ZCT1W) works just fine, Bluetooth and USB.

- I have also tried using a 3rd party exe to see if that would get it to work, DS4Windows - no change
- I should mention the exe was last used years ago before PS4 support was added native to many recent games
- Turned on/off Bluetooth on the computer - no change
- Unplugged and plugged back in the Bluetooth adaptor - no change
- Rebooted computer - no change

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Me and my gf are having the same issue.

Same issue here.
Windows 11 with PS4 controller (no steam)

My wired connection isn't all that either to be honest. That's why I use bluetooth.
Hopefully it gets a fix sooner rather than later.

Edit: I've restarted PC and game multiple times. It just doesn't work.

My Dualshock controller also didn't work until I plugged it in. I just assumed it was my laptop acting up haha.

Same. PS4 controller. Device not recognized. Have to use wired for now. Painful.

Same thing going on here. Bluetooth isn't working for PS4 DualShock controller on Windows 10. Going to try plugging it in directly (luckily that is an option for me), but this is really annoying. Connection seems to work fine for Fields of Mistria through Steam, so it's just the game, not the computer. :\

Current version of DS4 (v3.3.0) will enable PS4 controllers to work just like usual prior to the 7.1 patch, also get the added benefit of seeing what your battery percentage is currently at

I had the same issue, but it's working great with the current version of DS4 like you said.

Having the same issue spent about 45 minutes trying to connect and disconnect.

Settled on plugging it in but is definitely not a ideal situation.

Also having the same issue with my ps4 DualShock controller, hope it gets addressed and resolved soon.

Same problem here, same controller I have used for years, suddenly not working :(

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Originally Posted by Tabbykitty

As mentioned in another thread

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this just started happening to me a few minutes ago. won't recognize my ps4 controller or my ps5 one and BOTH are wired controllers and not bluetooth. and it has been working fine for ages and only started after 7.1 patch today. wondering wtf is going on.

same here.. D:
anyone find a solution for it?

I just logged and and I'm having the same issue. Win 11 23H2, PlayStation DualShock 4 Controller. Hopefully they get this fixed soon

My XBOX Series controller wasn't being recognized through bluetooth but it works fine using the gen 1 XBOX One wireless controller adapter in Windows 11.

I am experiencing the same thing since patch 7.1

My ps4 dualshock controller is no longer recognized by 14 unless I hardline it in via micro-USB. Without it being plugged in it just says 'Device not Located' in Sys Config and Gamepad Settings.

I've attempted multiple resets of PC, controller, and Game. No luck yet. Controller still works for other games, seems only ff14 was affected.

Same issues for me, WIN 10 and a Dualshock 4. Bluetooth connection just doesn't work at all anymore and cable keeps disconnecting/audio channels swap to it.

PS5 controller seems to work as intended, so I assume that's where things went wrong? Maybe PS5 ones were tested and they didn't check PS4 =/ ?

Hoping for a fix soon.

Same for me. Not using Steam. It worked just fine the day before patch. I am using Dualshock wireless via bluetooth adaptor. Had to go with DS4 (I've never used it before), but it started disconnecting when I plug my microphone, so I am not able to use mic and play at the same time. Again, everything worked just fine before patch.

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Originally Posted by Zeeb

same here.. D:
anyone find a solution for it?

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For now:

- open steam app
- go in "GAME" and "add a not-steam game"
- choose FFXIV
- launch FFXIV from the steam app
the DS4 controller will be launched as a x360, but working as intended.

(P.S. I take as granted you have steam and you have the controller already set with steam)

I got an in-game reply today from reporting the problem on FFXIV.

They pointed me to https://support.na.square-enix.com/ and told me to figure it out with the Knowledge Base.

Apparently they don't think this is a problem with the patch and aren't inclined to help.

I don't know if anyone is having issues with the DualSense, but you can update your DualSense with Sony's official PC software now. Though looks like it's specifically PS4 controllers having trouble.

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Originally Posted by Mr_Gyactus

For now:

- open steam app
- go in game and add a not-steam game
- choose FFXIV
- launch FFXIV from the steam app
the DS4 controller will be launched as a x360, but working as intended.

(P.S. I take as granted you have steam and you have the controller already set with steam)

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Oh sweet this works! :D
Thank you!

I have the same issue with my PS4 Dualshock... I've tried restarting the game, my PC, removing it from recognized Bluetooth devices and reconnecting... nothing's changed the situation. It does work with a USB cable, but I'd prefer not to rely on them because sometimes a tug or twist on the cable can lead to problems with the connection, with catastrophic results if I'm in a more difficult duty >_>

Has anyone found a solution for PS4 controller not working with bluetooth i dont play on steam but my charger port on mine is pretty much bad and won't stay connected unless held a specfic way? :(

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Originally Posted by BlueVelvetWaifu

Has anyone found a solution for PS4 controller not working with bluetooth i dont play on steam but my charger port on mine is pretty much bad and won't stay connected unless held a specfic way? :(

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I haven't had an issue with mine connecting since 7.1 and I think it's because I use DS4Windows, it's just a little program that remaps the controller inputs as a virtual Xbox controller which some games play nicer with. You can change the button layout in XIV to reflect PS4 buttons if you can't wrap your head around the xbox layout like me.

I started using it years ago because without my game always used to detect a "Wireless Controller" but no inputs from it, DS4W was the solution - I've just stuck to it since. Before 7.1 I did used to get both the Wireless Controller (that doesn't work) and the Xbox controller in my XIV options, but I don't think I've seen the non-DS4W controller since patch...

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Originally Posted by BlueVelvetWaifu

Has anyone found a solution for PS4 controller not working with bluetooth i dont play on steam but my charger port on mine is pretty much bad and won't stay connected unless held a specfic way? :(

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I posted one. You don't need to play FFXIV on steam (and buy the game), you need to start steam and launch ffxiv as a external game from steam.

Anyway, there is a post explaining more or less what's happened. https://eu.finalfantasyxiv.com/lodes...04fd36e6dcaac9

They'll fix it in 7.11 but I think everyone should consider to buy a ps5 controller.
The black friday is in 2 weeks, and the new controller is much better (NO need to buy the $150 edge). Also the USB adapter is out of stock or sold for $100+, so it makes no sense to buy it in 2024.

Anyone found a workaround/fix yet for this?

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Originally Posted by XceptOne

Anyone found a workaround/fix yet for this?

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it's fixed from a long time.

Alas guess I missed that