Refund or free Sub Time for DDoS NOW

The game is in an unplayable state for months now unless you play at some bizarre time like 10am when everyone is working, and nothing is being done.

They can't fix the DDoS and they made no announcement that they are even planning to address this problem long-term. In fact they are DDoSing themselves probably because their servers are too weak and need time to shut down and cool off every 24 hours.

Not to mention that there are like a bazillion hotfix patches every single patch nowadays.

You can't even play the game now even if you want to!

Look at this

https://i.ibb.co/cvgb27f/Screenshot-...-25-145247.png

What other MMO has DDoS every single day? And this is just the first page, out of 113 pages.

Either refund half the sub cost or give us 15 days free NOW. And come clean about the so-called "DDoS" that conveniently always happens when Japan is awake. Your servers are just bad, stop lying that it's DDoS.

Chloe

Yeah, yeah. It’s not the servers. You have no idea how any of that works, clearly.

Quote:

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Originally Posted by Valkyrie_Lenneth

Yeah, yeah. It’s not the servers. You have no idea how any of that works, clearly.

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Neither do you, I can buy a DDoS-resistant server on Amazon easily. They cheaped out and bought the cheap servers that aren't resistant.

Chloe

While I do agree something should be said/done about the connection issues, they don't owe you jack shit.
You agreed to this with the TOS.

Quote:

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Originally Posted by YouMayNot

Neither do you, I can buy a DDoS-resistant server on Amazon easily. They cheaped out and bought the cheap servers that aren't resistant.

Chloe

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Not really, you can't really ward against it whenever it get to it, and some uimportant server like that as you mention, most likely will not be targetted at all, it is an entire different scale you need to look at, and who can be doing this, it looks more like hybrid war on the scale NA is targetted currently, a couple of places in the world has greater interest in irritating people like this, and since the NA Hubs are so large, it is the perfect test ground as well, before they hit other targets.

Also you should read up on DDoS on the internet, it will provide you all the information you need also it would or could tell you about how it is so difficult to ward against for pretty much anything big out there.

People still manage to defend this mess I see, interesting.

OP is a troll, that's nothing new, however the problem does exist, it's been since DT that it's been a massive mess, and even more so the past week.

Their "countermeasures" arent working, and if you are defending this in any way, you are the problem.

SE isnt a small indie company.

Troll be trolling again.

Quote:

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Originally Posted by PassinLay

People still manage to defend this mess I see, interesting.

OP is a troll, that's nothing new, however the problem does exist, it's been since DT that it's been a massive mess, and even more so the past week.

Their "countermeasures" arent working, and if you are defending this in any way, you are the problem.

SE isnt a small indie company.

---

They can't counter what isn't targeting them and most of the recent attacks haven't been targeting the game. If they were, everyone would be getting dumped from the servers instead of just certain players while others are unaffected.

The problem is those who are initiating the attacks in the first place, not SE and not the players.

Regardless, given the issues, SE should consider potentially moving to a new location that isn't being DDoS'd. The attacks could be aimed at SE but I don't see why, so they are probably just being caught in the crossfire that is attacking others.

Or they could move NA to the cloud server they used for the cloud test. It was widely praised for the improved ping.

Quote:

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Originally Posted by Jeeqbit

Regardless, given the issues, SE should consider potentially moving to a new location that isn't being DDoS'd. The attacks could be aimed at SE but I don't see why, so they are probably just being caught in the crossfire that is attacking others.

Or they could move NA to the cloud server they used for the cloud test. It was widely praised for the improved ping.

---

all well and good... but unless they are running direct lines to every subscriber, there is still the potential to be caught in DDoS attacks directed elsewhere... as we have seen.

No its not their direct fault, not they dont need to, yet i feel like a "oh well our servers are down, anyways enjoy your free playtime!" would do more against the ddos then... whatever they're doing lol

Quote:

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Originally Posted by Kuroka

No its not their direct fault, not they dont need to, yet i feel like a "oh well our servers are down, anyways enjoy your free playtime!" would do more against the ddos then... whatever they're doing lol

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They're doing their "Countermeasures"

lmao

Quote:

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Originally Posted by Kes13a

all well and good... but unless they are running direct lines to every subscriber, there is still the potential to be caught in DDoS attacks directed elsewhere... as we have seen.

---

One wonders how any other MMORPG is doing perfectly fine DDOS wise, and even FPS games are doing fine.

But please, do keep excusing mediocrity.

Quote:

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Originally Posted by PassinLay

They're doing their "Countermeasures"

lmao



One wonders how any other MMORPG is doing perfectly fine DDOS wise, and even FPS games are doing fine.

But please, do keep excusing mediocrity.

---

About a year ago (Sept. 2023), Destiny 2 was DDOS'd non-stop for a week straight (as in throughout virtually the entire day, every day, rather than one brief specific window late at night).

WoW has been hit with periodic DDOS attacks throughout its entire existence, including multiple easily searchable examples in just the past year alone.

The reality is that "any other MMO" isn't doing perfectly fine - most successful ones experience this on a rather frequent basis. It just happens to be FFXIV's "turn" now, so to speak.

Quote:

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Originally Posted by Striker44

About a year ago (Sept. 2023), Destiny 2 was DDOS'd non-stop for a week straight (as in throughout virtually the entire day, every day, rather than one brief specific window late at night).

WoW has been hit with periodic DDOS attacks throughout its entire existence, including multiple easily searchable examples in just the past year alone.

The reality is that "any other MMO" isn't doing perfectly fine - most successful ones experience this on a rather frequent basis. It just happens to be FFXIV's "turn" now, so to speak.

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FF14 is DDoS'd for an entire month now so what's your point ?

Chloe

Quote:

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Originally Posted by YouMayNot

FF14 is DDoS'd for an entire month now so what's your point ?

Chloe

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Probably it is your ignorance
The only way to counter DDOS attack is having larger bandwidth than the attacker
Not sure why you think “DDOS resistance server is a thing”
Did you on purpose ignore the fact of Lizzard Squad attack PSN during the Christmas in 2014?
Are you taking DDOS attack as some sort of flu and if you takes medic and it will go away?

it's pretty amusing you keep posting from this account considering the thread ranting and raving about false advertising which led you to supposedly get a chargeback
should've retired this one

Quote:

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Originally Posted by Valkyrie_Lenneth

Yeah, yeah. It’s not the servers. You have no idea how any of that works, clearly.

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neither do you apparently lol

Quote:

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Originally Posted by YouMayNot

Neither do you, I can buy a DDoS-resistant server on Amazon easily. They cheaped out and bought the cheap servers that aren't resistant.

Chloe

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Really? A DDOS resistant server from Amazon, huh? That seems like a really nice trick, considering when I just tried searching Amazon for such a thing it came up with server aprons for people in food service jobs (top options) and server hardware that does not claim to be resistant to DDOS attacks. In fact, I can find no information on such hardware even existing.

As someone who works in IT and specifically with AWS, I can confirm there is no such thing as DDOS resistant servers and anyone claiming such is a definitive liar.

At the end of the day, there are no good (for an MMO) and definitive ways to stop a DDOS attack, only delay. Now while there are practices that can help remediate, like adding proxy servers which can slow down or limit the incoming traffic, such a solution will also directly affect the playerbase, specifically in the form of very long queues or massive delays between client and server (registering attacks, GCDs not working, aoe damage being pooled together than landed simultaneously when it catches up etc), all of which would make XIV unplayable anyway.

Not to mention the amount of money that would be required monthly to create such an environment via AWS to protect all servers would be likely in the millions. Only the government would even consider going such a route.

Quote:

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Originally Posted by Titania40

Really? A DDOS resistant server from Amazon, huh? That seems like a really nice trick, considering when I just tried searching Amazon for such a thing it came up with server aprons for people in food service jobs (top options) and server hardware that does not claim to be resistant to DDOS attacks. In fact, I can find no information on such hardware even existing.

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No there is no HW existing to prevent a DDoS, you can use a Firewall(cluster) to get rid of some background noise, but only working for ~4-10GB/s and no guarantee it's working for specialized attacks.
Normally DCs are routing your IPs to NULL if a limit of X-GB/s is exceeded. ¯\_(ツ)_/¯


I think Chloe is refering to the situation 10 years ago.
Amazon DCs were able to filter the backgroundnoise to real nice degree, but to get rid of bigger attacks you had to do your part:
- Setup a couple of EC2 proxy instances with the right ports exposed to the internet
- Bundle the addresses in your A record subdomain entry and use a TTL of 60
- Every EC2 has a vpn-tap to the gameservers (selfexplaining the IPs of these end-servers aren't publicly known) and some filter-rules

If you were using 10 instances the botnet had to do a DNS lookup and only seen one IP and every 60 seconds an other one.
If they started an attack, they attacked the current seen address, Amazon was routing the IP to NULL and the instance was down.
Now you can't move a botnet to a new destination real quick, so you have to wait ~5 minutes until they stopped attacking the current one and move to the new target from the DNS lookup.
If you are lucky they'll get the same address again and DDoS a dead instance or just refused to attack, cuz the IP was down.

That's basically what we did long time ago and it was working really nice 9/10 players loved this trick.
But this was never a complete server related thing, it's a mix of both routing and server (the server had the additional filter-rules) and you'll sacrifice one instance on purpose, when a DDoS happens.

But now you can't/woudn't do this anymore for some reasons:
- You'll pay Amazon money for every byte transmitted and a DDoS is getting expensive
- You have to scale the whole thing up to a certain point where it doesn't makes any sense from a cost perspective
- Since we have Cloudflare some Botnets are collecting the addresses of the A record
- Botnets are much better in targetting now, they are even capable of splitting the capacity to multiple targets


Or is Chloe refering to the optional Firewall setting from Amazon? But this option was only capable of filtering up to 2-4GB/s at this time.
Even a cheap botnet exceeded this capacity by a factor of 2 and this was enough to trigger the NULL rule of the DC.

Quote:

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Originally Posted by Havenchild

Now while there are practices that can help remediate, like adding proxy servers which can slow down or limit the incoming traffic, such a solution will also directly affect the playerbase, specifically in the form of very long queues or massive delays between client and server (registering attacks, GCDs not working, aoe damage being pooled together than landed simultaneously when it catches up etc), all of which would make XIV unplayable anyway.

---

The delays were the reason why we were happy when Amazon opened a DC next to our. Normal ping + 5ms to our DC, this was perfect, instead of ping + 50ms from Ireland.
But as I said, this was long time ago.

Quote:

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Originally Posted by YouMayNot

The game is in an unplayable state for months now unless you play at some bizarre time like 10am when everyone is working, and nothing is being done.

They can't fix the DDoS and they made no announcement that they are even planning to address this problem long-term. In fact they are DDoSing themselves probably because their servers are too weak and need time to shut down and cool off every 24 hours.

Not to mention that there are like a bazillion hotfix patches every single patch nowadays.

You can't even play the game now even if you want to!

Look at this

https://i.ibb.co/cvgb27f/Screenshot-...-25-145247.png

What other MMO has DDoS every single day? And this is just the first page, out of 113 pages.

Either refund half the sub cost or give us 15 days free NOW. And come clean about the so-called "DDoS" that conveniently always happens when Japan is awake. Your servers are just bad, stop lying that it's DDoS.

Chloe

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They have never and will never refund your money for a DDOS. if they were to refund you for every second you could not log in, i think ud come out with maybe? 3 minutes of total time? because all a DDOS does is kick u off and make u log in, it does notkick you from the game for hours on end, and im afraid if you think being in a que validates you as being denied play time it doesnt. world hop or DC hop.

Quote:

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Either refund half the sub cost or give us 15 days free NOW

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lol

Quote:

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Originally Posted by Titania40

Really? A DDOS resistant server from Amazon, huh? That seems like a really nice trick, considering when I just tried searching Amazon for such a thing it came up with server aprons for people in food service jobs (top options) and server hardware that does not claim to be resistant to DDOS attacks. In fact, I can find no information on such hardware even existing.

---

Don't act stupid. Amazon Web Services (AWS) is the biggest provider for Web Services, Cloud and other Server Related Stuff in the World. Has nothing to do with the online shop

What I find very strange is I always get disconnecting symbol only in ARR areas and right after I leave them, I get no bad lag or disconnecting symbols.

Quote:

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Originally Posted by sindriiisgaming

They have never and will never refund your money for a DDOS. if they were to refund you for every second you could not log in, i think ud come out with maybe? 3 minutes of total time? because all a DDOS does is kick u off and make u log in, it does notkick you from the game for hours on end, and im afraid if you think being in a que validates you as being denied play time it doesnt. world hop or DC hop.


lol

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Kinda bad when you are in a fight for 16 mins and you wipe because of this stuff or when you have done POTD and you are on floor 187 and wipe because you dc mid run and a pat Murks you. I really love losing 5 hours over this kind of stuff. People saying this is only “two minutes” are either afk in limsa or don’t do time consuming content. Or the fun run I had in the criterion savage dungeons were you also hope you get a full clean run and then this happens. Also untrue it doesn’t sometimes just kick you as you may recall the entire light datacenter was completely busted after a ddos for over 2 hours were you couldn’t even connect too it.

I agree with the title. I want a refund for my monthly subscription or more like you should be giving us a free sub because not being able to do Savage reclears properly is unacceptable (ITS WEEKLY LOOT) Not daily (weekly). I had to do my reclears in pf due to the ridiculous DDoS attacks, which SE is doing very minimal to solve, I would of gotten the proper loot if there was no DDoS.

its seem doing good for now.

Support has indicated they do not do refunds or time comp under any circumstances.

However, as the problem is ongoing (current DDOS on NA Primal as of 9-27-24 7pm PDT), it seems the LEAST they could do is temporarily cancel auto-demolition on housing.

That's so wild. For the first time, I'm actually not experiencing issues and haven't for several days. But now everyone I know is having problems.
Are they sure it's even a ddos at this point? Like, it'd happen to everyone if it were, right?

Quote:

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Originally Posted by Avoidy

That's so wild. For the first time, I'm actually not experiencing issues and haven't for several days. But now everyone I know is having problems.
Are they sure it's even a ddos at this point? Like, it'd happen to everyone if it were, right?

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if its specifically targeted at SE, yes, you would experience it as well.

if its hitting a node they go through, but not you, and aimed at someone else...then no, you wouldnt experience any issues. like I have only experienced one issue recently with being online, and I am in Canada. so, not entirely sure the attacks are aimed at SE

Quote:

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Originally Posted by AlienDiplomat

Support has indicated they do not do refunds or time comp under any circumstances.

However, as the problem is ongoing (current DDOS on NA Primal as of 9-27-24 7pm PDT), it seems the LEAST they could do is temporarily cancel auto-demolition on housing.

---

What does auto-demolition has anything to do with DDOS attack?
You only need to get into house with in 45 calendar days, it is not difficult.

Not sure about free sub time (tho it would be nice), I hate the mentality "I'm not being affected so you must be lying or it's just your end".

I've been kicked out of the game at least twice a day for the past month.

I didn't even consider raiding bc I just knew the DDOS/server issues were going to affect it. It's kind of demoralizing to see that ppl have little to no empathy for those actually effected by this.

DT has probably the worst of it tbh. It was annoying in ShB but manageable. Ruined a couple of raid nights in EW.

Quote:

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Originally Posted by Avoidy

That's so wild. For the first time, I'm actually not experiencing issues and haven't for several days. But now everyone I know is having problems.
Are they sure it's even a ddos at this point? Like, it'd happen to everyone if it were, right?

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That's because the issue hasn't, according to reddit testing, been SE servers but more specifically a hop node that is along the way to the XIV server that's going down. The user's there noticed specifically two things.

1) It disproportionately affects Spectrum ISP users.

2) You can use a VPN to circumvent the issue.

Quote:

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Originally Posted by Havenchild

That's because the issue hasn't, according to reddit testing, been SE servers but more specifically a hop node that is along the way to the XIV server that's going down. The user's there noticed specifically two things.

1) It disproportionately affects Spectrum ISP users.

2) You can use a VPN to circumvent the issue.

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Nice information to know, thanks! Any idea why it affects Spectrum more?

Quote:

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Originally Posted by Kacho_Nacho

Nice information to know, thanks! Any idea why it affects Spectrum more?

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Beyond that the pathing through whatever troublesome node seems to be consistent for majority/all (?) Spectrum users, nope.

Verizon Fios, for example, seems to be alot more consistent with no issues.

Quote:

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Originally Posted by Havenchild

Beyond that the pathing through whatever troublesome node seems to be consistent for majority/all (?) Spectrum users, nope.

Verizon Fios, for example, seems to be alot more consistent with no issues.

---

It's definitely routing/peering related. I'm on Ziply in the Seattle area, and I almost never get affected when the DDoS attacks are happening. The one last Saturday did, and one a few weeks prior, but usually when I see reddit blow up I'm not having any problems.

Quote:

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Originally Posted by YouMayNot

The game is in an unplayable state for months now unless you play at some bizarre time like 10am when everyone is working, and nothing is being done.

They can't fix the DDoS and they made no announcement that they are even planning to address this problem long-term. In fact they are DDoSing themselves probably because their servers are too weak and need time to shut down and cool off every 24 hours.

Not to mention that there are like a bazillion hotfix patches every single patch nowadays.

You can't even play the game now even if you want to!

Look at this

https://i.ibb.co/cvgb27f/Screenshot-...-25-145247.png

What other MMO has DDoS every single day? And this is just the first page, out of 113 pages.

Either refund half the sub cost or give us 15 days free NOW. And come clean about the so-called "DDoS" that conveniently always happens when Japan is awake. Your servers are just bad, stop lying that it's DDoS.

Chloe

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This one is slightly better

Square Enix is still providing a service that we pay for monthly.

Whether they can or can’t mitigate this (I’m not a network or security admin, or any kind of “admin-y” expert) isn’t really our concern here — we’re the customers.

The product we’re paying for is either inaccessible or not functioning as intended, which directly affects the value of our subscription. It’s leading to lost time investment (in things like PotD, PvP, PvE, etc.) and, ultimately, a loss of money. It’s also causing stress over something that’s supposed to be a source of stress relief (ranked CC doesn’t count ;p).

While I can sympathize — to an extent — with arguments about the server-side issues being difficult to fix, I can’t sympathize with the lack of compensation for the lost game time.

Bro, no issue.

Just provide Square Enix with the ACTUAL hours that you would have played.

If you would have played for 2 hours a day, you would get back 1 dollar for the whole month. Congrats.

Quote:

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Originally Posted by Shialan

Bro, no issue.

Just provide Square Enix with the ACTUAL hours that you would have played.

If you would have played for 2 hours a day, you would get back 1 dollar for the whole month. Congrats.

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While I am not in the boat of demanding compensation at gunpoint that is a false equivalency, since we are paying a sub not by hours played but by month. Your example would only work in the case of SE billing us for time logged in like minutes on a phone bill.

If in 1 month the game was unstable and barely functional for let's say... a third because my math is bad - that would be either 5 bucks, 500 crysta or about 10 days. It does not matter how much you actually use the service.

And if this was just ragebait then I guess I fell for it, after thinking about it for a moment lmao.

Quote:

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Originally Posted by FeyFavilla

While I am not in the boat of demanding compensation at gunpoint that is a false equivalency, since we are paying a sub not by hours played but by month. Your example would only work in the case of SE billing us for time logged in like minutes on a phone bill.

If in 1 month the game was unstable and barely functional for let's say... a third because my math is bad - that would be either 5 bucks, 500 crysta or about 10 days. It does not matter how much you actually use the service.

And if this was just ragebait then I guess I fell for it, after thinking about it for a moment lmao.

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Someone necroed this thread. It was from last year. Same person is doing it to every thread that has DDOS as the subject. I mean that's one way to get more attention to the matter.