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I have been having a issue with connecting to the game since yesterday. I restarted my router and it still has very slow connection. I could sometimes connect to the game, but I would lag very hard. Does anyone have the same issue? My ISP is centurylink. I can connect to other online games just fine. I also used a phone hotspot and it worked fine.
I don't think you're the only one, I submitted a pretty ugly trace to them and I'm on Spectrum in the midwest. Game is currently almost unplayable as I cannot avoid aoe's consistently.
Logged into today and seeing very unresponsive client in game. Also on Spectrum in Midwest and starting today it's just been horrible. Takes a couple of seconds to see my retainer details when opening. Usually that's pretty instant pop up like. I suspect these DDOS might be at it again?
Also on Spectrum, but east coast. Much longer delay here to what is normally instant; 10-30+ seconds between input and action resolving.
Definitely not alone here. Having the same issue all day thus far and I also submitted a pretty ugly trace. I also have Spectrum and live in the midwest. I cannot stay connected to the server for any length of time.
Data Center: Crystal
World: Malboro
Ping times in the 160's to 180's with packet loss and normal ping is from 70-80 for me.
Spectrum user in Eastern time zone, midwest/south area. Yikers, tried to do a trials roulette and experienced bouts of 20-30s delay!
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?
Internet Service Provider:
Region/State:
All steps taken to resolve the issue:
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
@votraftur - I posted this in another thread for you, but the fact I can't even finish 99 stack of crafting without being booted twice in the middle of the morning (Not even prime time) is getting silly.
NO VPN
Wired Directly to Switch that has CAT 6 cable directly to cable modem (600mb Down/25mb Up)
ALL Characters. Doesn't matter what Datacenter or Character I'm logged into. I've got same issue on characters on Oceanic, Crystal, Dynamis and Primal.
Usually after I've been logged into game for a few minute at least - I'll be doing something like crafting and BOOM I'm disconnected. Or just parked in Free Company house moving materials around my character.
I've been dropped multiple times Sunday, Monday and now Tuesday. If fact I was just dropped a 2nd time just now with 90006 error crafting a stack of 99 items (TWICE in a row dropped trying to do that) as I type this.
ISP: Spectrum - Missouri
Region: Midwest - Missouri
Rebooted Cable Modem, Rebooted Router, Rebooted Computer (In that order) - did Speed Test and validated functional.
NOTE: I had ZERO problems on Saturday like this, but since Sunday it's been non-stop issues. I suspect DDoS attack is still active as the drops are too often and lag in game is also becoming unplayable. I left early last night as I got tried of being booted out of the game. Nothing has changed on my computer since Saturday.
been happening past 3 days for me. currently spiking up and down right now, seems to have settled again. Also Spectrum.
Are you using a VPN? i used a free trial and seems to help.
Are you using a wired or wireless connection? wired.
What Platform are you using? (Steam/Windows/Mac/PS4 etc.) Windows
Does the issue occur with one character or multiple characters? all characters
At what point do you get disconnected and/or are unable to connect? in the lobby or few minutes in game.
How often does the issue occur? frequently the past 3 days
Internet Service Provider: Spectrum
Region/State: Ohio
All steps taken to resolve the issue: reset everything, Modem, router, PC, game. Everything works fine except for Final Fantasy.
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.
We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.
Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game
Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!