My game has been crashing reliably since DT came out. It’s often in crowded areas like cities. How do I do one of those fancy reports with all of my PC information?
Random DirectX 11 fatal error crashes
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07-21-2024, 09:19 AMSequoraRandom DirectX 11 fatal error crashes
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07-24-2024, 01:33 AMVotraftur
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?
Could you provide the exact error message received?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?
All steps taken to resolve the issue:
Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums! -
07-24-2024, 04:21 AMSequora
I am playing on the Windows PC version of the game. The game has been crashing about 3-6 times a day. It usually happens when I'm in a crowded location like Solution 9 or during a hunt train.
This was the string of the most recent error messages:
ffxiv_dx11.exe+41B6BC
ffxiv_dx11.exe+41F189
ffxiv_dx11.exe+817AD
ffxiv_dx11.exe+1F297D
ffxiv_dx11.exe+1F2C23
ffxiv_dx11.exe+A1B70
ffxiv_dx11.exe+56425
ffxiv_dx11.exe+598BA
I am playing on the borderless windowed version of the game. As far as other software running, I usually have Microsoft Edge, NZXT, Discord, and sometimes Battle.net. I only use one character, but it doesn't seem like a character specific issue.
Here is my system specific information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jake\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4802
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32681.953MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37545.953MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.667GB SYSTEM_FREEDISC_SPACE 173.873GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10053.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.977 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.5612
SYSTEM_GRAPHICS_DRIVER_DATE 6/24/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND AW3423DWF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {12CB9AF8-80E9-4210-B550-ADBB4CDE8C14}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {560FAB7D-C2E1-4EF6-BD92-EACADD8D7207}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 20:00:00
SYSTEM_SOUND Speakers (Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {5E8117D9-B8AF-452E-AF33-E21B6B4BA435}
SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.2.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2021 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {CFBC21EF-D090-4D8B-A171-A41D594E0B78}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {43DBCD27-FA8D-42C5-BFB9-EDE9916678A0}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93A9ABF0-F6FA-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AAE470-F6FA-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78823C80-3AA5-11EE-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AC9220-F6FA-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882B1B0-3AA5-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882B1B0-3AA5-11EE-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882D8C0-3AA5-11EE-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78837500-3AA5-11EE-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Random DirectX 11 fatal error crashes and 6 more pages - Personal - Microsoft Edge
DxDiag.txt - Notepad
Desktop
DirectX Diagnostic Tool
Mail
Friends - Discord
DDMExtension
NVIDIA GeForce Overlay
NZXT CAM
Battle.net
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD Chipset Software
Battle.net
Diablo IV
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Overwatch Beta
Razer Synapse
Steam
GameSDK Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
AURA DRAM Component
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Patriot Viper DRAM RGB
AURA lighting effect add-on
Microsoft GameInput
ASUS AURA VGA Component
Geeks3D FurMark 1.36.0.0
FINAL FANTASY XIV ONLINE
AMD_Chipset_Drivers
ENE RGB HAL
ASUS Framework Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Kingston AURA DRAM Component
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332
ASUS AIOFan HAL
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Moonlight Game Streaming Client
ASUS AURA Extension Card HAL
PHISON HAL
AURA Service
Patriot Viper M2 SSD RGB
Microsoft Windows Desktop Runtime - 6.0.18 (x64)
GameSDK Service
Epic Online Services
ENE_EHD_M2_HAL
AMD PCI Driver
Universal Holtek RGB DRAM
ASUS Motherboard
AMD PSP Driver
AMD Ryzen Balanced Driver
ASUS AURA Motherboard HAL
ASUS Update Helper
AMD SBxxx SMBus Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alienware Command Center Package Manager
WD_BLACK AN1500
AMD GPIO2 Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Epic Games Launcher
NZXT CAM 4.64.3
Dell Display Manager 2
Cyberpunk 2077
Fall Guys
DREDGE
HELLDIVERS™ 2
WD_BLACK AN1500
Microsoft .NET Runtime - 6.0.31 (x64)
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ROG Live Service
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31332
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AniMe Matrix MB EN
ASUS AURA Motherboard HAL
Logitech G HUB
Microsoft .NET Host - 6.0.31 (x64)
ROGFontInstaller
Windows PC Health Check
AURA DRAM Component
ASUS AURA VGA Component
Moonlight Game Streaming Client
CoreInstaller
Microsoft Windows Desktop Runtime - 6.0.18 (x64)
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Microsoft .NET Runtime - 6.0.18 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Kingston AURA DRAM Component
PHISON HAL
Microsoft .NET Host FX Resolver - 6.0.31 (x64)
GameLibrarySetup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Dell Core Services
NVIDIA Graphics Driver 556.12
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
AURA lighting effect add-on x64
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 6.0.18 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ENE RGB HAL
FXCoreInstaller
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31332
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ASUS\ArmouryDevice\asus_framework.exe 00004970
C:\Program Files (x86)\Battle.net\Battle.net.exe 00005884
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000054F0
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 0000538C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.113\msedgewebview2.exe 00007EDC
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002A14
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003BBC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000418C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003660
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003098
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005194
C:\Program Files (x86)\Steam\steam.exe 00005530
C:\Program Files\Alienware\Alienware Command Center\AWCC.UCSubAgent\AWCC.UCSubAgent.exe 000030B4
C:\Program Files\Alienware\Alienware Command Center\Subsystems\FX\SubAgent\AlienFXSubAgent.exe 000030BC
C:\Program Files\Dell\Dell Display Manager 2\DDM.exe 00008198
C:\Program Files\LGHUB\lghub_agent.exe 00006A70
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00002F40
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002A84
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000029D8
C:\Program Files\NZXT CAM\NZXT CAM.exe 00005B3C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00006AFC
C:\Program Files\WindowsApps\Microsoft.PowerAutomateDesktop_11.2406.410.0_x64__8wekyb3d8bbwe\PAD.Console.Host.exe 00007A34
C:\Program Files\WindowsApps\Microsoft.WindowsNotepad_11.2405.13.0_x64__8wekyb3d8bbwe\Notepad\Notepad.exe 000043A4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24062.101.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 0000458C
C:\Program Files\WindowsApps\MicrosoftTeams_24165.1308.3011.3930_x64__8wekyb3d8bbwe\msteams.exe 000050D8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002258
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.16300.20.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 00002564
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.242.290.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00002B44
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.22000.0_x64__8wekyb3d8bbwe\HxAccounts.exe 00000518
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.22000.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000006A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.22000.0_x64__8wekyb3d8bbwe\HxTsr.exe 00008364
C:\ProgramData\Battle.net\Agent\Agent.8784\Agent.exe 00005658
C:\Users\Jake\AppData\Local\Discord\app-1.0.9154\Discord.exe 00006428
C:\Users\Jake\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00003C0C
C:\WINDOWS\Explorer.EXE 0000115C
C:\WINDOWS\System32\LocationNotificationWindows.exe 00001654
C:\WINDOWS\System32\rundll32.exe 000014AC
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003834
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021E8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000021C8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00006FD4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00007854
C:\WINDOWS\system32\DllHost.exe 000083D4
C:\WINDOWS\system32\NhNotifSys.exe 00006B7C
C:\WINDOWS\system32\conhost.exe 00005660
C:\WINDOWS\system32\sihost.exe 000011EC
C:\WINDOWS\system32\svchost.exe 00006694
C:\WINDOWS\system32\taskhostw.exe 00001314
C:\WINDOWS\system32\wbem\unsecapp.exe 000075A8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_74518f403e753586\RtkAudUService64.exe 000051F8
C:\Windows\System32\RuntimeBroker.exe 00003824
C:\Windows\System32\SecurityHealthSystray.exe 0000508C
C:\Windows\System32\SystemSettingsBroker.exe 00002760
C:\Windows\System32\dxdiag.exe 00005318
C:\Windows\System32\oobe\UserOOBEBroker.exe 00008064
C:\Windows\System32\smartscreen.exe 000079D4 -
07-24-2024, 04:49 AMLarirawiel
Hello, i guess you have a ROG Strix X570-E Gaming, right? If so, install the newest BIOS:
https://rog.asus.com/de/motherboards...helpdesk_bios/
And then uninstall Razer Synapse and all ASUS Software.
Cheers -
07-24-2024, 09:53 AMSequora
Thank you for the reply! I just uninstalled Razer Synapse. As far as ASUS software, does that include Armoury Crate, and ASUS Framework Service, and ASUS motherboard? And is AURA lighting effects part of it as well?
-
07-26-2024, 10:25 PMVotraftur
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please try the following:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable). It appears that your GPU [NVIDIA GeForce RTX 3080] driver was last updated on [6/24/2024], please note that there should be a newer version available at this time.
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup. It appears that you may have the following programs running in the background [Friends - Discord, NVIDIA GeForce Overlay].
- After reviewing the system report, it appears that you also may have OneDrive running in the background. As the OneDrive attempts to sync your local files, it may actually interfere with communication. Please double check if you are running this program and try disabling OneDrive.
- Make sure that the Windows OS is fully updated.
- Verify installation files (Steam)
- Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam)
Thank you once again for visiting the Final Fantasy XIV Technical Support Forums! -
08-09-2024, 01:36 AMSequora
Thank you for the reply. Going to try this again. I tried doing all of the above outside of lowering the resolution (my PC should be able to handle the current resolution, and I don't want to lower it). I've run as administrator, I've done the clean boot, I've reinstalled the game. I've also uninstalled OneDrive. I think I uninstalled Nvidia Geforce, and disable discord overlay. Here is my newest PC report:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jake\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4802
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32681.953MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37545.953MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.667GB SYSTEM_FREEDISC_SPACE 175.967GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10053.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.977 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1196b342b24df5d1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6070
SYSTEM_GRAPHICS_DRIVER_DATE 7/9/2024 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND AW3423DWF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C859AFCA-1BAB-43EB-B1FC-4958153D3B88}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.0.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/17/2024 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {560FAB7D-C2E1-4EF6-BD92-EACADD8D7207}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 20:00:00
SYSTEM_SOUND Speakers (Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {5E8117D9-B8AF-452E-AF33-E21B6B4BA435}
SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.2.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/13/2021 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {CFBC21EF-D090-4D8B-A171-A41D594E0B78}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {43DBCD27-FA8D-42C5-BFB9-EDE9916678A0}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93A9ABF0-F6FA-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AAE470-F6FA-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78823C80-3AA5-11EE-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AC9220-F6FA-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882B1B0-3AA5-11EE-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882B1B0-3AA5-11EE-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7882D8C0-3AA5-11EE-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {93AB59A0-F6FA-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {78837500-3AA5-11EE-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Lite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Friends - Discord
Settings
Settings
DDMExtension
nvidia geforce - Search and 4 more pages - Personal - Microsoft Edge
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD Chipset Software
Battle.net
Diablo IV
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwatch
Overwatch Beta
Razer Synapse
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft GameInput
Geeks3D FurMark 1.36.0.0
FINAL FANTASY XIV ONLINE
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Moonlight Game Streaming Client
Microsoft Windows Desktop Runtime - 6.0.18 (x64)
Epic Online Services
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alienware Command Center Package Manager
AMD GPIO2 Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Epic Games Launcher
NZXT CAM 4.64.3
Dell Display Manager 2
Cyberpunk 2077
Fall Guys
DREDGE
HELLDIVERS™ 2
Microsoft .NET Runtime - 6.0.31 (x64)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31332
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
Microsoft .NET Host - 6.0.31 (x64)
ROGFontInstaller
Windows PC Health Check
Moonlight Game Streaming Client
CoreInstaller
Microsoft Windows Desktop Runtime - 6.0.18 (x64)
Microsoft .NET Runtime - 6.0.18 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Host FX Resolver - 6.0.31 (x64)
GameLibrarySetup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Dell Core Services
NVIDIA Graphics Driver 560.70
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA HD Audio Driver 1.4.0.1
NVIDIA Install Application
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 6.0.18 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
FXCoreInstaller
Microsoft Windows Desktop Runtime - 6.0.31 (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31332
Epic Games Launcher Prerequisites (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Battle.net\Battle.net.exe 00003A60
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000032AC
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00001128
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\126.0.2592.113\msedgewebview2.exe 00004F24
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000146C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000641C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000033C8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004C1C
C:\Program Files (x86)\Steam\steam.exe 00003A8C
C:\Program Files\Alienware\Alienware Command Center\AWCC.UCSubAgent\AWCC.UCSubAgent.exe 000056E8
C:\Program Files\Alienware\Alienware Command Center\Subsystems\FX\SubAgent\AlienFXSubAgent.exe 000056E0
C:\Program Files\Dell\Dell Display Manager 2\DDM.exe 000022F4
C:\Program Files\LGHUB\lghub_agent.exe 00004280
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00004248
C:\Program Files\NZXT CAM\NZXT CAM.exe 00003A94
C:\Program Files\NZXT CAM\resources\app.asar.unpacked\node_modules\@nzxt\cam-core\dist\target\x86_64-pc-windows-msvc\release\cam_helper.exe 00003820
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 0000165C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2407.1001.1.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00005B3C
C:\Program Files\WindowsApps\Microsoft.PowerAutomateDesktop_11.2407.242.0_x64__8wekyb3d8bbwe\PAD.Console.Host.exe 00004E54
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBar.exe 00004E9C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.124.5142.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001F68
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24071.86.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 00002FC8
C:\Program Files\WindowsApps\MicrosoftTeams_24165.1306.2986.9504_x64__8wekyb3d8bbwe\msteams.exe 00004F54
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.18500.10.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002784
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.18500.10.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 000012B0
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.243.420.0_x64__zpdnekdrzrea0\XboxGameBarSpotify.exe 00005B08
C:\ProgramData\Battle.net\Agent\Agent.8806\Agent.exe 000033DC
C:\Users\Jake\AppData\Local\Discord\app-1.0.9157\Discord.exe 00000524
C:\WINDOWS\Explorer.EXE 00000694
C:\WINDOWS\System32\LocationNotificationWindows.exe 00002E50
C:\WINDOWS\System32\svchost.exe 000013AC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000026F4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 000026E8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002F64
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001870
C:\WINDOWS\system32\DllHost.exe 00005EF0
C:\WINDOWS\system32\NhNotifSys.exe 00005240
C:\WINDOWS\system32\conhost.exe 00003B58
C:\WINDOWS\system32\ctfmon.exe 00002EC0
C:\WINDOWS\system32\sihost.exe 00002134
C:\WINDOWS\system32\svchost.exe 00006434
C:\WINDOWS\system32\taskhostw.exe 00004B74
C:\WINDOWS\system32\wbem\unsecapp.exe 00004BB0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000638C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_74518f403e753586\RtkAudUService64.exe 00002CEC
C:\Windows\System32\RuntimeBroker.exe 00006134
C:\Windows\System32\SecurityHealthSystray.exe 0000119C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000028C0
C:\Windows\System32\smartscreen.exe 00005A8C
\\?\C:\Program Files\NZXT CAM\resources\app.asar.unpacked\node_modules\@nzxt\cam-core\dist\target\x86_64-pc-windows-msvc\release\cam_helper.exe 00003A48 -
08-09-2024, 02:50 AMLarirawiel
Try following:
1. download Hwinfo: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 30 minutes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.
Cheers -
08-16-2024, 12:43 AMSequoraHow do I get it to you?Quote:
Originally Posted by Larirawiel
-
08-16-2024, 01:23 AMLarirawiel
Try it here:
https://easyupload.io/
or here:
https://www.transfernow.net/en
Cheers -
08-16-2024, 08:52 PMSequora
-
08-16-2024, 10:50 PMLarirawiel
Thank you for the log. Maybe i have already found the reason. :)
The voltage under "GPU Rail Voltages (avg) [V]" should never go under 11.4 V. It is a 12 V rail and it has a 5% tolerance. But on your system it goes down to 10.267 V. The power supply of your system seems to be faulty.
There a two things, you can do:
1. reseat you graphics card. Power down your system. Remove the card from the motherboard, clean the contacts with a soft cloth (maybe with alcohol) and put it back into your computer. Do the same with the power connector on the graphics card. But without cleaning. Then remove the power connector of your motherboard and put it back. This can remove some oxidation on the contacts.
2. If it does not help, then you should consider to replace your PSU. It is either too weak or it is old and it cannot keep the necessary voltage anymore.
Cheers -
08-16-2024, 11:10 PMSequoraYou know, I have always suspected that my power supply was bad. I built my PC in 2020 when the 3000 series Nvidia GPUs came out. My partner and I were building our PCs and we wanted smaller form factor. We wanted Corsair PSUs, but they were sold out everywhere do to supply issues. We ended up going with Silverstone which is a brand which is not as reputable.Quote:
Originally Posted by Larirawiel
Thank you for taking a look at this and potentially confirming my suspicions.