I lost my DAWNTRAIL EXPANSION!?!?!

Explanation;
Exactly as the title says which astonishes me. I've been playing the expansion for a few days now, have my earring and everything saying I preordered and everything.

I had an update this morning and as soon as I finally log in, I'm greeted with a familiar opening that just puzzled me. It was the EW opening! It was so strange but I shrugged it off and went to try and log on to my character anyhow. I was greeted with an error, saying I can not log into my character because they are in the next expansion area. No sh*t? I own it! The game then claims I don't have the expansion installed. I figured it must be an update error so I restart my PC and relog. This time I'm prompt with a window asking for the registration keys for the expansion. So I go and grab it and insert them(Accidentally tried both Preorder & then Standard key). The keys are invalid. It has to be the update, right? Probably needs a reinstall.

So I then check mog site to check if I still have the expansion under my account before I bother with the very long reinstall then load and behold; it's telling me I don't own it anymore with a link to buy it.



Question;
How can this be? It's Saturday, I called Customer support(which has the most confusing answering machine btw) and tells me there's no one to help me because CS isn't available on weekends.

Has anyone else had this issue?
I'm really upset as I barely had anytime to play and I really wanted to catch up quickly to avoid anymore future spoilers with everyone's minions and mounts! Was there a reason for this update that had something to do with the expansion keys? Why bother doing this on a weekend incase something goes wrong for people like me????

I went onto the actual website to try entering my code key there and I got different error responses

Preorder Key: https://cdn.discordapp.com/attachmen...9442c9458f8bb&

Standard Key: https://cdn.discordapp.com/attachmen...b39646d2d5869&

and they are entered in correctly.

So the reason it is gone is because the Pre-order duration ran out on the 5th. I also ran into this same issue. I tried putting my standard edition code in and it gave me code is invalid. Not sure what is going on.

Are you putting in the code in the register new expansion page? It's different than the pre-order code input page. You don't click Enter Item Code with the moogle picture under Registration Codes, you click Additional Expansions with the dawntrail logo under Games & Additional Services and follow from there.

Happened to me too... This has happened before, but I can't get into the store login to even try my old key.

It just says the code has already been used, and at the same time I have been playing up until today. I am not paying for it again so.

Update got mine to work through the registration prompt in the FFXIV client. It threw up a couple error prompts but I kept accepting them. Idk shit is weird.

Quote:

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Originally Posted by SushiOishiiii

It just says the code has already been used, and at the same time I have been playing up until today. I am not paying for it again so.

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Your issue sounds like you're inputting the pre-order code, which is separate from the full registration code. Time to play having only the pre-order code registered ended this morning at reset.

Do you know where the full order code is? All I have in my store history is the pre-order code.

Quote:

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Originally Posted by SushiOishiiii

Do you know where the full order code is? All I have in my store history is the pre-order code.

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You should've gotten an e-mail around June 24th/25th with the standard key, check your spam folder. Odd your order history doesn't show your standard key as I just checked and mine does. You might end up having to contact support if you don't have the e-mail.

Thanks, once I used chrome to login to the square store, I was able to see both keys. Other browsers would not show me the actual order history.

I had the same issue and heard about the second code, but like someone else here I only got the one code. However, after messing around with it for two hours, I tried logging in one more time, and it ran another update patch and started Dawntrail. Frankly, I did so many things, I am not sure which one worked. But I have heard the second code idea from several sources now.

I have the same problem.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As previously mentioned, the Early Access period for FINAL FANTASY XIV: Dawntrail has now ended. If you had only accessed the pre-order code and not the full expansion registration code then you may have lost access to Dawntrail content. In order to regain access, please register this second code.

If the issue persists, as the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!