Lodestone Character Images Not Updating

Details:
The character preview has been showing the wrong model on the Lodestone despite showing the correct class and "equipped gear" in the Character profile section. The problem has persisted for roughly the past 4 days and the class has been updated multiple times, but always shows the preview of the same armor. In this screenshot you can see my class is Warrior and the gear equipped is the Level 60 poetics gear, but the display continues to show the armor from the crafting class I had last equipped a few days ago. This has persisted through multiple class changes/Lodestone updates where it shows I'm an Astrologian/Dancer/non-hand or land class, but still maintains the same preview.
https://imgur.com/a/DVUXmaW
https://imgur.com/a/DVUXmaW

Steps:
1. Whatever class was set was worn a few days ago is the preset of the Lodestone display
2. Open the Lodestone for the character
3. Attempt to change class/gear and wait for Lodestone to update
4. Lodestone updates some information, but preview remains unchanged


Attempted Fixes:
Waiting for Lodestone to refresh with new data from game - no change
Updating browser and refreshing the page - no change
Refreshing/clearing cache/cookies - no change

Date & Time:
Around 6/28/2024, but not positive as it may have started earlier than that as I hadn't changed from my crafting class to notice the inaccuracy before that date.

Location:
Lodestone - My Character Profile

https://na.finalfantasyxiv.com/lodes...cter/46517822/

Operating System:
Windows 10

Browser:
Google Chrome Version 126.0.6478.127 (Official Build) (64-bit)

I have also had the same issue I'm stuck on my white mage glam from a few days ago.

https://na.finalfantasyxiv.com/lodestone/my/

I've been noticing the same thing as well.. When I look at the gear my character is supposed to be wearing, it actually shows the correct gear that the character currently has equipped. But the image isn't matching what the pieces say she should be wearing. Instead, it looks like the same gear that I logged out of game wearing right before maintenance (June 26)

It's fixed now (",)

Still broken for me, outfit preview is still stuck on a glam from last week.

the thing that gets me is that looking at the gear that says is equipped looks correct... it's just the picture that doesn't match what the gear set says

It is taking longer than normal but it is a new expac with a larger database of gear and new dye mechanics as you can see my avatar has changed to viper.

Quote:

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Originally Posted by Blazeria

It is taking longer than normal but it is a new expac with a larger database of gear and new dye mechanics as you can see my avatar has changed to viper.

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Still not fixed for me. The image is still only updating after a few days despite the Class, Level, and Gear in the Character Profile updating correctly. Currently my character is wearing the level 60 Machinist gear that I'd replaced a few days ago for the 70 gear, however it says that I'm currently a level 39 Ninja despite the character preview clearly holding a Machinist's gun.

So still having same issue as my original post. I also understand it's a new expac and delays/problems will arise, but this is the place to report Website Bugs so that's what I'm doing so the problem can have eyes on it.

I have the same issue
https://na.finalfantasyxiv.com/lodes...e=companionapp

Came here to report this. Lodestone does update the actual gear equipped, but it does not show the correct gear in the image of my character. The image hasn't updated for several days.

Same for me as well. I keep checking every day. The gear and class info is correct but it is stuck with a picture of my red mage. Which isn't even the job I logged off on at anytime since release. And before release I logged off as black mage with lvl 80 gear because it was set up to take the picto quest right away.
Please fix. I've made some really cute glams the last 2 weeks and I always log off on those so people looking me up can see my efforts. XD
Companion app is showing the same as the lodestone. Probably because they are linked.

Same problem here. It has been days since I first noticed the bug. Is SQEX working on it to get it fixed?

Also having the same issue. This is the only place I've seen anyone mention it.

I'm also having this issue. Noticed it a few days ago. The character of a fellow FC member is updating with the character image/avatar, though. Not sure why singe and not others. They're equipped with lvl 100 gear, I'm in lvl 93.

*some, not singe. Lol

Yep my character has been stuck in the same glam for the last week now. Lodestone is not updating.

Same, it has been 7 days and the character image has not updated.

well so far mine are updating just fine.ps did update new job i am working on showed up right away

It seems fixed now

Quote:

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Originally Posted by Ellendel

It seems fixed now

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The issue from my original post is still persisting. My character still has the level 60 Poetic Machinist armor on display I mentioned in my previous post on 7/10 (originally happened before that so maybe 4-5 days) despite all the rest of my information now being correctly updated to Dark Knight.

I'm hoping the update they mention happening on the 15th will have some impact on it! Fingers crossed.

Yep, my gear data is updating, but not the image. Not too big a deal, but I did submit a ticket and linked this forum post in it. They said they would forward it to the appropriate teams.

Yeah mine hasnt updated since I switched races like almost a week ago

I've also been having this issue (though it's not very visible now, the only change between my glam on the website and my actual glam is the pants, which you can't really see anyway). But I've logged out on other jobs multiple times, and while the job and gear will update, it'll still show the same image.

Something else, though: I've also been having a second issue with the Recent Activity part of the wall. I have mine set to show when my friends log in and obtain achievements, but it's only showing me when a select few of my friends log in (maybe about five?) and hasn't shown me any new achievements gained since before the 7.0 maintenance. Anybody else had this problem?

Hope this hasn't been closed out because the issue is back on My character Jesseca Tigeress (https://na.finalfantasyxiv.com/lodes...cter/24753084/) were the class and Listed gear is correct though the visual profile Picture of Displayed gear is not updating to correct gear or glam. I filed a Ticket as well though had less then amenable results.

Same here. My lodestone image has been the same since I logged out before patch 7.2 came out.

Same same, since 7.2. The Lodestone picture shows me in my RDM glam - you can tell because the boots are RDM-specific - but it shows my equipped gear for my SCH. https://na.finalfantasyxiv.com/lodes...cter/34970827/

Yeah I used a fantasia last Friday (3/28) and now 5 days later my lodestone still shows a picture of my previous race. It definitely is not updating portraits.

Glad to see im not the only one having this issue! I was wondering why my lodestone still looked like a lala LMAO

The issue is back again

I am having this same issue. I changed races on May 27th. But my character's image has yet to update.

Bumping the thread again because issue is back.

Not sure if anyone said it, but it appears going to the aesthetician forces the icon to change.