PS5 - Post Dawntrail - Overheating?

Is anyone on PS5 and having issues with their console? I've never had a heat issue with my PS5, and its in a room that's always kept at a cool temp, but I can only get about an hour of gametime in on dawntrail until it overheats and shuts down now. Its happening during cutscenes it seems. I ran around doing quests and it was fine, but when a series of cutscenes start, that's when it over heats and shuts off.

Me! I have this issue with over heating with my ps5 and also hard crashing every 10-20 mins. I have played zero msq done cause cities it's like 10 mins to crash and zoning btw areas cause a crash. I reported it to the bug in-game forum. Tried 120hrz turned off that didn't help few other things about console setting nothing worked. Hopefully a hot fix is soon so I can play more than few mins.

Hello, PS5 have an issue of dust clogging the PSU. Check your PSU, near the power cable if it's hotter than normal that might be it.
Just blow the dust away, and it should come back to normal.

I had this issue with Spider-Man Miles Morales and God of War Ragnarok and both times a clean up solved this issue.

After that I've also changed my PS5 to horizontal stand instead of vertical and never had this issue again...

Hope this helps.

Quote:

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Originally Posted by Balmung_Griffin

Hello, PS5 have an issue of dust clogging the PSU. Check your PSU, near the power cable if it's hotter than normal that might be it.
Just blow the dust away, and it should come back to normal.

I had this issue with Spider-Man Miles Morales and God of War Ragnarok and both times a clean up solved this issue.

After that I've also changed my PS5 to horizontal stand instead of vertical and never had this issue again...

Hope this helps.

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I re-cleaned an already clean ps5. Moved its location it still crashed and it wasn't hot. I'm thinking the issue not ps5 but the patch. Some of my friends have no issues others like me crashing. I really wanted your advice to work.

I've had the same issue. Those graphics on the cutscenes will give a heat warning.

Things I'm trying this morning:
-Reinstalling the entire game
-Turning off the 1220 screen feature

about 30 mins left on the redownload. hopefully it fixes something, though i could just be wasting my time (x.x)

ps5 shut off 30 min into the new city. was fine all day yesterday outside of DT as i leveled Viper.

Quote:

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Originally Posted by ShuaOger

Things I'm trying this morning:
-Reinstalling the entire game
-Turning off the 1220 screen feature

about 30 mins left on the redownload. hopefully it fixes something, though i could just be wasting my time (x.x)

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It didnt help...

Quote:

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Originally Posted by Ryufurinkazan

ps5 shut off 30 min into the new city. was fine all day yesterday outside of DT as i leveled Viper.

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Same, I've just given up and am doing content pre-7.0 till something gets addressed. lowering resolution, deep dust cleaning, nothing helped. its not normal for the unit to get so hot so quick playing a game at this level.

Guys give a try to disable HDR on your console, and also change the resolution to 1080p instead default.

Quote:

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Originally Posted by IdleBlood

Guys give a try to disable HDR on your console, and also change the resolution to 1080p instead default.

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With or without HDR my ps5 has still crashed. Reinstalled DT. I took my resolution to 1080p without the HDR on and look like ps3 era washed-out ugly and with jagged edges. Other settings may have crashed my ps5 but it was pretty to look at. I changed so many setting tried, so many things yet nothing has work. I might have to just wait for a hotfix or launch.
yes 120hz is off been asked more times then I like today< small vent

UPDATE: in the game setting turn on fame rate to 30 fps this fixed my over heating/hard crash issue. And I set my graphic back to 4k played for few hrs in the Tural doing cs, walking around areas in the city with lots of people no crash.
My fc leader looked around the jp forums saw some post 30 fps as bandaid solution until this gets patched.
I hope this fix works for others.

Switch to 30 fps was the last thing i wanted to do. I even disassembled ps5 to clean it thoroughly, but this magical 30 fps trick working the best. In 4k i still hear the fan starting up, but with WQHD is going nearly silent. Thanks for help.

I‘m experiencing the same. Yesterday 3 crashes, all within 30–60 minutes. Turned off the console 120hz mode worked Fine until a few minutes ago, crashed again. Everytime a Hard Crash, meaning the ps5 won‘t start again until power cable has been plugged out and in again. I have the feeling that the hdmi area is overheating but Not sure, anyways this is really frustrating. Besides the fact that the Game can Not be played as expected it is Not healthy for the console. Hopefully this will be aknowledged by SE ans fixed anytime soon.

Then if you are forced to lock to 30fps for FFXIV in PS5, wait patch (that I don't think will fix nothing), or wait for PS5 PRO.

Somewhat off-topic, but the PS4 version also seems prone to overheating.

This graphics patch sure is a gift that keeps on giving.

I think they won't address this issue with patch.
After deep cleaning of my PS5 i can play 4K without fps limit (also still have disable water reflection i don't know if this changes anything). I hear the fan starting from time to time, and sometimes is quite loud to be honest. I've around 30 degress in my room and that's probably the main reason for it.

Did you enable or disable the ps5 120hz Mode in the System settings of the console?

My monitor doesn't have 120Hz option, so i don't have it enabled at all.

I thought initially that my ps5 was over heating. I took an air compressor to it and blew all the dust out of it. It is a first gen console. Long story short, I had to turn off the 120hz and switch it back to 1080p until they fix the graphics bug.
I literally had to unplug it from the back to reset the console almost every hour until about the 4th time I was like, ok yeah it's more than just a cooling issue. Don't know if this helps.

So I was able to chat with SE support and after a very short wait was told to try bunch of things. My ps5 is still crashing from over heating. Please more people file a bug reports it could help.

Anyway this is what I was told to do and it did not fix it.:(

Troubleshooting steps.

1. is to clear the cache on the console:
- Turn off the console by holding the power button for three seconds. The power indicator will blink before switching off.
- Once the system is off, press and hold the button down until you hear it beep twice.
- After the system turns on, connect the controller via USB and press the PS button.
- On the Safe Mode menu, select 'Clear Cache and Rebuild Database'.
- Please select 'Clear System Software Cache' to clear the system's cache.


If it crashes again, just try to follow the next steps below:

2) Rebuilding the Database:

- Turn off the console by holding the power button for three seconds. The power indicator will blink before switching off.
- Once the system is off, press and hold the button down until you hear it beep twice. after the system turns on, connect the controller via USB and press the PS button.
- On the Safe Mode menu, select 'Clear Cache and Rebuild Database'.
- Please select 'Rebuild Database' to rebuild the system’s database.

3) Clearing Cookies and Web Browser settings:

- Select 'Settings' from the main menu and navigate to 'System'.
- Once there, click 'Web Browser'.
- To clear cookies, please select 'Delete Cookies'.
- To clear the browsing data, please select 'Clear Website Data'.
- Double check to see if JavaScript is enable by selecting the slider next to 'Enable JavaScript'.

Port-Forwarding the PlayStation 5:

4)- Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:

▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*This can be done by visiting www.portforward.com, locate your specific Router/Modem Brand and Model Number from the 'List of Routers', and you will find a step-by-step guide on how to access your ports.

5) If the issue is still not resolved, there may be an issue with the hardware or OS of your PlayStation 5. For further assistance, please contact PlayStation Support here: https://support.us.playstation.com

1-3 I did, 4 is not my issue and well 5 I will have to file report. No other game is making my ps5 hard crash. The suggestions are helpful but feel more like a default answer.


30fps seems be the only thing working. I can play for hours on 30fps but once that's off Hard crashing every 30 mins or so. Really don't want to play at 30fps and I wasn't before Dawntrail.

For quite some time i played with 30fps but recently, at the end of one instanced fights my ps5 just turned off. Day earlier i got two overheat warnings. Honestly i've done before of this "clear cache", "rebuild database" and even disassembled ps5 to clean it through. Yesterday i deleted game and installed it again. So now i switched back to "default" settings, and played for few hours and nothing happened. But it's hard to concentrate on story and enjoy it when my mind thinks only when my console will shutdown. I'm still hoping for some fix, but it looks that graphical update shows that PS5 isn't enough anymore to run this game. Also i think all solutions that tech supports gives here is generally to fix ps5 problems if any game will cause problems so i don't think devs recognize this as the game problem.

Made my bug report too.

It just makes no sense that I have been running FFXIV just fine for years, and my PS5 can run more demanding graphic games with no issue at all, but a 10+ year old game gets a mini facelift and the console can't handle it.

I knew this graphics update wouldn't go well, not every game need to look the best, a good games a good game, leave stuff alone, I can't play on ps5 anymore, and my pcs about to go, hope it can run it good for a couple weeks, til I get my new pc built.

Really disappointing to see no fix for this In the 7.1 patch. Hell I'd have settled for it even being acknowledged in the known issues section of the patch notes, at least then I could hope for a solution soon other than having to lock the framerate at 30fps. Unacceptable from the development team I know they read these forum posts. Something needs to be done to fix this ASAP.

I had this problem but not with ff14. Take ur ps5 apart . Check on YouTube there is a guide how to do it.
My bf and me had 2 ps5 which did shut down without warnings. We did take it apart and it did fix our issue.
https://youtu.be/8jPyh5Mor_w?si=4TBU3WS5s-GtHrcy

Here is a video. Hopefully it will help

I won't pretend to know the reason, but my PS5 hasn't had any of these issues. So this doesn't seem to be a universal issue, and thus will only be affecting certain users. The question is: why them? What's going on differently when comparing and contrasting the folks experiencing this issue and not experiencing it?

Since the problem is overheating, I'll offer some advice that may help. In my area of the country we're experiencing our yearly super heat wave, so for anyone in a similar area, that may be contributing to this issue. In the past I've had issues with consoles overheating, and that stopped when I learned to always keep my consoles on a flat, non-carpeted surface with plenty of open air on all 5 sides for ventilation to reduce heat build up; I also recommend finding some way to keep pets away so that they don't introduce additional dust or hair into the vents (if you can't do I presume that regular cleaning is almost as effective?). Anyway, in my case it made a huge difference, and since I started doing that I haven't had any problems with overheating on any of my consoles. Though depending on the temperature of the room you keep the console in, how much heat your TV generates if it's nearby, etc, all of those factors can play a part.

My sympathy to the folks who are experiencing this issue; I hope this helps in any way!