Fix the Payment Processor or Offer Free Subscription Services Until it's Fixed

The new payment processor was implemented April 23rd. Those who pay with Visa have reported issues almost immediately thereafter. SE officially acknowledged the issue May 1st and stated they were working on resolving it. Now here we are, almost at the end of May, and we still haven't gotten an update and more and more players have been unable to log in or access any other services.

I have FC members and friends who have not been able to log in, access their additional retainers, and some who are approaching their monthly sub renewal are starting to fear they'll be unable to access the game.

They've switch out their credit cards, reviewed their billing info to make sure they were up to date, and have made efforts to even purchase Crysta via PayPal and are still getting the same error codes.

Since there is no foreseeable resolution to this issue, SE needs start issuing free logins plus whatever additional services players already have tied onto their accounts. SE has already acknowledged that the issue is on their end and the players who have been paying prior to this transition shouldn't be forced to grin and bear it...

Did they try Amazon Pay?

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Originally Posted by Jeeqbit

Did they try Amazon Pay?

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I'm not sure if they tried Amazon pay but I'll recommend. After spending a few hours trying to remedy the situation to no avail the general consensus was that you shouldn't have to cycle though multiple payment methods in order to bypass a technical error on SE's end, especially if means utilizing a payment method you've never used to make purchases before.

There's a maintenance notice on the JP Lodestone for players who use something that translates as "d payment".

https://jp.finalfantasyxiv.com/lodes...72f6b87cfdc58e

Some think it refers to debit card payments. Hopefully they're correct and we'll be seeing a fix for the debit card issue by the week's end.

Yep this has been a disaster for my fc

I do remember some weeks ago getting something off of the mogstation and unable to pay by card, but circumvented that with steam payment.

My own Visa wasn't working, and for some reason Crysta seems to suck too. Took me like 3 tries to buy over 2 days. Idk what changed but it finally worked. If SE has no problem taking my money for the pre-order then they need to figure out my sub. If something happens and I miss out on the early access I swear Ill return the whole thing.

The Visa debit issue is annoying and shouldn't take over a month to look into and fix it. Most other businesses would have the issues resolved within 3 days not take over a month to look into and fix. I had to resort to a time card 2 weeks ago because I couldn't use Amazon pay Paypal or any other method to pay my subscription and can't sub to both ff11 and ff14 and can only sub to ff14 through the timecards until it's fixed.

I actually didn't try my CC because I was afraid to do so after what happened to me on the SE store, so I bought gametime cards from a 3rd party retailer.

I think that's the only real option your friends and the rest of us who have problems have currently :(.

Amazon Pay is what they are currently using. Yes, it sucks. But it's better than nothing.

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Originally Posted by Jojoya

There's a maintenance notice on the JP Lodestone for players who use something that translates as "d payment".

https://jp.finalfantasyxiv.com/lodes...72f6b87cfdc58e

Some think it refers to debit card payments. Hopefully they're correct and we'll be seeing a fix for the debit card issue by the week's end.

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It's for D-barai which is the payment menthod for people using Docomo mobile network.

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Originally Posted by CrystZ

It's for D-barai which is the payment menthod for people using Docomo mobile network.

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Oh well, so much for that.

Have to keep hoping that SE and their payment processor get this straightened out for those affected. Personally I use a credit card because consumer protections for credit card transactions in the US are significantly stronger than protections on debit card transactions but I know that they're not an option for everyone.

This is taking way too long to be fixed. I hope SE is trying to find a competent payment processor to replace this one.

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Originally Posted by CrystZ

It's for D-barai which is the payment menthod for people using Docomo mobile network.

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Sounds about par for the course. International issues, SE sleeps. JP issues, FIX THAT SHIT ASAP!

I am seriously wondering if there isnt a bigger issue with the payment processor not being able to do debit cards and SE being contract bound to stay with them for a period of time. Probably just me needing a tinfoil hat but seriously what business willingly takes a hit to revenue like this.

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Originally Posted by LuluVbritannia

I actually didn't try my CC because I was afraid to do so after what happened to me on the SE store, so I bought gametime cards from a 3rd party retailer.

I think that's the only real option your friends and the rest of us who have problems have currently :(.

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Hey guys, just wanted to update that I tried a foreigner card to buy a fantasia and it still worked even if the billing address doesn't match your current address.

If you have an option like that, I would suggest trying it since the billing address doesn't seem to matter, at least from how it worked for me.