Twelve99 Problem again

Like 1 or 2 years ago, the lag/connectivity issue is back!!

FFXIV is unplayable.
check the tracert

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1 ms <1 ms <1 ms mygpon.ip [192.168.1.1]
3 13 ms 5 ms 5 ms bba-2-50-17-2.alshamil.net.ae [2.50.17.2]
4 5 ms 3 ms 5 ms 10.246.255.30
5 7 ms 11 ms 11 ms 195.229.4.70
6 106 ms 105 ms 103 ms 10.229.0.133
7 105 ms 103 ms 106 ms 10.229.0.133
8 112 ms 112 ms 114 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
9 297 ms 291 ms * ffm-bb2-link.ip.twelve99.net [62.115.124.60]
10 450 ms * 486 ms ffm-b11-link.ip.twelve99.net [62.115.124.119]
11 293 ms 290 ms 289 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
12 438 ms 429 ms 412 ms 80.239.145.241
13 277 ms 273 ms 283 ms 80.239.145.7

SE has to help us, because my ISP isn't responsible for that. I am not even on the same continent. Twelve99 is in Europe.

I played 12000 hours and this can not be the end of the game for me

Isn't neat when you cant play a game for almost 2 week on a game you payed subscription for

It seems your network has some bad routing issue.

Ping already spikes at hop 6, which is not yet the Twelve99 tier 3 carrier network. (IP 10.229.0.133)

But this IP is a private network address, what provider are you using? What is your connection type? Are you using a public local site network (student site) or something like this?

Also 195.229.4.70 is registered to EMIRATES TELECOMMUNICATIONS GROUP COMPANY (ETISALAT GROUP), which is your provider?

I have the same provider and been going through this for at least a month now, but i've also seen people from Germany having the same problem too. It comes and goes, some days its fine and some days the only way to play is using a VPN. I just did a trace route and this is what im dealing with now.

1 <1 ms <1 ms <1 ms
2 1 ms 1 ms 1 ms
3 4 ms 2 ms 2 ms
4 6 ms 6 ms 6 ms
5 98 ms 98 ms 97 ms
6 101 ms 100 ms 100 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
7 * * * Request timed out.
8 * * 642 ms 62.115.137.243
9 * 509 ms * lax-b23-link.ip.twelve99.net [62.115.143.244]
10 918 ms * 707 ms ash-bb2-link.ip.twelve99.net [62.115.137.38]
11 * * 511 ms prs-bb1-link.ip.twelve99.net [62.115.112.243]
12 514 ms * 503 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
13 * * 506 ms ffm-b11-link.ip.twelve99.net [62.115.124.117]
14 501 ms 513 ms * squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
15 * 516 ms 489 ms 80.239.145.241
16 510 ms 519 ms 487 ms 80.239.145.81

Using a VPN is all i can do now. But i feel bad for the people that are on consoles and can't use a VPN, they're pretty much stuck with no hope until it suddenly resolves itself again. A waste of gametime/money thats for sure.

I noticed the problem started on April 20th, but according to a Redditor, it could have started since April 18th.

I live on an island so I usually play on EU server with an average of 200/250ms with no problem.
But Since April 20th, I noticed the ping jumped to 360/400ms.
And today it's 600ms+ in game on EU servers.

1 1 ms 1 ms 1 ms [192.168.1.1]
2 3 ms 3 ms 2 ms
3 * 4 ms 3 ms
4 3 ms 3 ms 3 ms
5 80 ms 74 ms 75 ms
6 257 ms 257 ms 257 ms 10.55.192.99 [10.55.192.99]
7 * * * Délai d’attente de la demande dépassé.
8 274 ms 269 ms 260 ms lax-b23-link.ip.twelve99.net [62.115.126.250]
9 318 ms 324 ms 310 ms ash-bb2-link.ip.twelve99.net [62.115.137.38]
10 * * 459 ms prs-bb1-link.ip.twelve99.net [62.115.112.243]
11 * 450 ms 452 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
12 * * * Délai d’attente de la demande dépassé.
13 436 ms 433 ms 439 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
14 456 ms 456 ms 455 ms 80.239.145.241
15 437 ms * * 80.239.145.6
16 * 434 ms 437 ms 80.239.145.6

I noticed all these twelve99 problems always happen around the same period every year, how weird.


Playing on OCE server is fine though (172ms) but can't access some stuff when playing on a different DC.


I did try playing on EU server with a VPN and it's playable (270-290ms).

Today somehow it's much better than before whereas before it immediately disconnect me, right now its purple big ping problem where my combo took awhile to register, but it kept me in game, at least thats a plus FOR NOW

Quote:

---

Originally Posted by Ecto478

Today somehow it's much better than before whereas before it immediately disconnect me, right now its purple big ping problem where my combo took awhile to register, but it kept me in game, at least thats a plus FOR NOW

---

Nevermind, it still 90006 me out
Not while im OCE tho, certainly not a way so us near OCE have to transfer there right?? Just little issues on SE end

Playing on EU datacenter but have same issues with twelve99 for over a year now.
Every single day (extremely rare when it doesn't happen) during prime time (6:30pm-11pm) ping jumps from normal ~25 ms up to 120-180 ms.

T-Com ISP

Traceroute:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 5 ms 172.27.99.1
3 5 ms 5 ms 5 ms 172.24.112.129
4 5 ms 4 ms 5 ms htr11-gut24-3.ip.t-com.hr [195.29.240.173]
5 5 ms 5 ms 5 ms gte01-htr11.ip.t-com.hr [195.29.3.42]
6 100 ms 100 ms 102 ms zgb-b2-link.ip.twelve99.net [62.115.183.214]
7 123 ms 115 ms 102 ms bpt-b6-link.ip.twelve99.net [62.115.122.174]
8 138 ms 135 ms 123 ms win-bb1-link.ip.twelve99.net [62.115.138.202]
9 138 ms 140 ms 142 ms ffm-bb1-link.ip.twelve99.net [62.115.137.202]
10 148 ms * * ffm-b11-link.ip.twelve99.net [62.115.124.117]
11 114 ms 117 ms 119 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
12 145 ms 141 ms 144 ms 80.239.145.241
13 142 ms 147 ms 144 ms 80.239.145.101

Sadly, Telia (twelve99) is SE's provider for EU and they won't do anything about it.

Greetings Charles_Cimeaurant,

I'm really sorry to hear that you and your fellow adventurers have been experiencing these connection issues.

We would like to ask for the following information to get a better idea of the issue:

- Error messages (If any):
- Type of connection (wired or wireless):
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Are there other programs being used when running FFXIV:
- Re-Confirm what data center and server/world were you trying to connect to:
- What is the ISP and what region/country are you connecting from:

We would also like to ask what you have tried so far to alleviate the issue:

Also, seeing as this appears to be a recurring issue from a specific connection (twelve99), on top of replying back here with the requested information, I'd also suggest submitting the traceroute information through our submission form as directed by our sticky post here: https://forum.square-enix.com/ffxiv/...t-Loss-and-Lag

At this time, we are also experiencing DDoS attacks further causing issues with connectivity to the game. The most recent announcement can be found via our official lodestone post here: https://na.finalfantasyxiv.com/lodes...a77a75683c3aeb


We look forward to hearing back from you as well as for any and all reports made through the packet loss and lag submission form.

Quote:

---

Originally Posted by Eenkalzet

Greetings Charles_Cimeaurant,

I'm really sorry to hear that you and your fellow adventurers have been experiencing these connection issues.

We would like to ask for the following information to get a better idea of the issue:

- Error messages (If any):
- Type of connection (wired or wireless):
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone):
- Are there other programs being used when running FFXIV:
- Re-Confirm what data center and server/world were you trying to connect to:
- What is the ISP and what region/country are you connecting from:

We would also like to ask what you have tried so far to alleviate the issue:

Also, seeing as this appears to be a recurring issue from a specific connection (twelve99), on top of replying back here with the requested information, I'd also suggest submitting the traceroute information through our submission form as directed by our sticky post here: https://forum.square-enix.com/ffxiv/...t-Loss-and-Lag

At this time, we are also experiencing DDoS attacks further causing issues with connectivity to the game. The most recent announcement can be found via our official lodestone post here: https://na.finalfantasyxiv.com/lodes...a77a75683c3aeb


We look forward to hearing back from you as well as for any and all reports made through the packet loss and lag submission form.

---

- Error messages (If any):
No error messages as there are no disconnects, just lag (from usual 20-25ms jumps up to 100-200 ms latency), packet loss causing rubber banding, battles freezing for 2-5 sec then everything releasing at once, actions failing, etc

- Type of connection (wired or wireless):
Wired VDSL connection

- Frequency at which error occurs:
99% of the days for the past year+, always during prime time from around 6pm until around 11pm CET, all good outside this time frame

- Are there other programs being used when running FFXIV:
None worth mentioning, why and how would any program cause lag starting on twelve99 hops only and not before, and only during prime time. This is clearly twelve99 congestion.

- Re-Confirm what data center and server/world were you trying to connect to:
EU datacenter both Chaos and Light, Home world Ragnarok but same issue on any world. For NA/JP/OC there is no difference in latency during their prime time vs out of prime time (tested), although higher latency due to physical distance.

- What is the ISP and what region/country are you connecting from:
ISP: Hrvatski Telekom (T-HT), T-Com, Region: Europe, Croatia

Regarding the packet loss and lag submission form, I've submitted a great dozen reports ever since this started happening to no avail, it's ongoing for over a year now. It used to be all normal (or at least without daily congestion) before certain maintenance on SE's ISP side, where routing changed from Congent to twelve99.

Hello,
I have the same issue as the others have outlined, the game is genuinely unplayable during peak hours and this is unacceptable.

- Error messages (If any): None, it's a packet loss issue which causes rubberbanding but doesn't disconnect me from the game
- Type of connection (wired or wireless):Wired
- Frequency at which error occurs (If this occurs during specific hours, please provide the date(s), time and timezone): Every day after 18:00 CEST, no clue how long it lasts because I just can't be bothered to keep an unplayable game running.
- Are there other programs being used when running FFXIV: This is irrelevant, me having a browser, music player, or Discord open is not the cause of the issue.
- Re-Confirm what data center and server/world were you trying to connect to: Light - Zodiark
- What is the ISP and what region/country are you connecting from: Telekom, Hungary

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the PlayStation/Router and leaving the power supply unplugged for 5-10 minutes.

Please do note, if you have done all of the above including contacting your ISP and the issue persists you may report the issue here in the sticky thread (for the European region):
https://forum.square-enix.com/ffxiv/...rope-Region%29

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Quote:

---

Originally Posted by Votraftur

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the PlayStation/Router and leaving the power supply unplugged for 5-10 minutes.

Please do note, if you have done all of the above including contacting your ISP and the issue persists you may report the issue here in the sticky thread (for the European region):
https://forum.square-enix.com/ffxiv/...rope-Region%29

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

---

I'm sorry, but you are ignoring the fact that this is happening during "peak hours" only. Multiple people in this thread alone have mentioned so, there are numerous reports around other forums as well, always peak hours only and always twelve99. I've sent many reports (50+) via suggested official report form with comparisons of "Out of peak hour" vs "During peak hours" results where normally latency is <25ms and during peak hours 120-200ms+. There is absolutely nothing running on my PC, nor is anything wrong with my network, connection or my ISP that would make FFXIV run smoothly with <25ms latency from past 11 PM CEST until <6 PM CEST, only to jump up to 120ms+ past roughly 6 PM CEST and remain that high until around 11 PM CEST. Every single day, for more than a year now.

Even though I knew none of the above mentioned "solutions" would help, I've already tried all of these generic network solutions, all to no avail.

This is an ongoing issue with congestion on certain overcrowded nodes within twelve99 network and there is absolutely nothing we (users) can do on our side (our network or ISP) to "fix" these congested routes owned by none other than FFXIV's EU Datacenter ISP. It is Square Enix's obligation to deal with such issues and provide proper experience to all customers (players).

For comparison, traceroute as of right now (2:30 AM CEST), always similar results out of peak hours:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 5 ms 5 ms 172.27.99.1
3 5 ms 6 ms 5 ms 172.24.113.129
4 6 ms 5 ms 5 ms htr11-gtr02-2.ip.t-com.hr [195.29.110.137]
5 6 ms 5 ms 5 ms gte01-htr11-3.ip.t-com.hr [195.29.241.142]
6 13 ms 13 ms 13 ms zgb-b2-link.ip.twelve99.net [62.115.183.214]
7 16 ms 16 ms 16 ms bpt-b6-link.ip.twelve99.net [62.115.122.174]
8 14 ms 14 ms 14 ms win-bb1-link.ip.twelve99.net [62.115.138.202]
9 23 ms 23 ms 24 ms ffm-bb1-link.ip.twelve99.net [62.115.137.202]
10 * * * Request timed out.
11 25 ms 25 ms 25 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
12 23 ms 24 ms 23 ms 80.239.145.241
13 24 ms 25 ms 25 ms 80.239.145.101

And earlier today, around 9 PM CEST, always similar results during peak hours:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 4 ms 6 ms 8 ms 172.27.99.1
3 5 ms 5 ms 10 ms 172.24.112.129
4 5 ms 6 ms 9 ms htr11-gut24-3.ip.t-com.hr [195.29.240.173]
5 12 ms 7 ms 6 ms gte01-htr11-2.ip.t-com.hr [195.29.225.230]
6 115 ms 118 ms 111 ms zgb-b2-link.ip.twelve99.net [62.115.183.214]
7 221 ms 156 ms 227 ms win-bb2-link.ip.twelve99.net [62.115.122.176]
8 87 ms 89 ms 98 ms ffm-bb2-link.ip.twelve99.net [62.115.138.22]
9 * * * Request timed out.
10 145 ms 138 ms 143 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
11 169 ms 166 ms 165 ms 80.239.145.241
12 173 ms 175 ms 164 ms 80.239.145.101

Here's a link to another thread with the same issue from last year, that literally got ignored:
https://forum.square-enix.com/ffxiv/...ceroute-inside

We shouldn't have to rely on VPN (extra subscription) only to try and hope to avoid congested routes (VPN won't always find a better route).

Quote:

---

Originally Posted by ExoticMeow

I have the same provider and been going through this for at least a month now, but i've also seen people from Germany having the same problem too. It comes and goes, some days its fine and some days the only way to play is using a VPN. I just did a trace route and this is what im dealing with now.

1 <1 ms <1 ms <1 ms
2 1 ms 1 ms 1 ms
3 4 ms 2 ms 2 ms
4 6 ms 6 ms 6 ms
5 98 ms 98 ms 97 ms
6 101 ms 100 ms 100 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
7 * * * Request timed out.
8 * * 642 ms 62.115.137.243
9 * 509 ms * lax-b23-link.ip.twelve99.net [62.115.143.244]
10 918 ms * 707 ms ash-bb2-link.ip.twelve99.net [62.115.137.38]
11 * * 511 ms prs-bb1-link.ip.twelve99.net [62.115.112.243]
12 514 ms * 503 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
13 * * 506 ms ffm-b11-link.ip.twelve99.net [62.115.124.117]
14 501 ms 513 ms * squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
15 * 516 ms 489 ms 80.239.145.241
16 510 ms 519 ms 487 ms 80.239.145.81

Using a VPN is all i can do now. But i feel bad for the people that are on consoles and can't use a VPN, they're pretty much stuck with no hope until it suddenly resolves itself again. A waste of gametime/money thats for sure.

---

just curious, what VPN do you use?