Unable to advance past Play screen

Details: I can log in when FFXIV boot is launched, but the game will not advance past the play screen, this has only been occuring since the servers came back online March 25. Prior to that had no issues logging in.

Steps:Tried game reinstall, verified router and firewall settings were correct. Still no change.

Date & Time:
March 25, 7am EST, til present

Frequency:
always

Platform:
PC of course

PC Manufacturer & Model Number:
Homebuilt computer

Operating System:
Windows 7

Graphics Card:
ATI Radeon 5850

ISP:
Bell

Type of Internet Connection:
DSL

Could you be more specific with what error you are getting when you hit play?

There is no error code, I simply cannot advance past the Play screen. I click the play button and nothing happens, though it is not truely frozen as the update page button will refresh the screen and clicking cancel closes the window.

Clear your internet browser cache. On all of your browsers.

The CCleaner utility works well for this.

Done, no change

Try lowering your security settings in Internet Explorer, and make sure java scripts are enabled.

And also set the ffxivgame.exe file is to run as administrator.

Check that you have your most recent video drivers. But that probably doesn't have anything to do with it.

Done, was java was alreeady enabled and game is run as administrator. Video drivers are up to date, no change still.

Do you have a java update pending?

/think.. I know I heard of someone else with this problem a long time ago but I couldn't find that post.

Run Ccleaner on both your apps and registry, for good measure. If you haven't already. You might also try an ipconfig /flushdns from your command prompt.

Then restart your PC

Quote:

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Originally Posted by Canadelf

Details: I can log in when FFXIV boot is launched, but the game will not advance past the play screen, this has only been occuring since the servers came back online March 25. Prior to that had no issues logging in.

Steps:Tried game reinstall, verified router and firewall settings were correct. Still no change.

Date & Time:
March 25, 7am EST, til present

Frequency:
always

Platform:
PC of course

PC Manufacturer & Model Number:
Homebuilt computer

Operating System:
Windows 7

Graphics Card:
ATI Radeon 5850

ISP:
Bell

Type of Internet Connection:
DSL

---

I have the same issue and i just bought it 2 weeks ago


Platform:
PC

PC Manufacturer & Model Number:
TOSHIBA SATELLITE C650

Operating System:
Windows 7

ISP:
ROGERS

Still haven't figured it out... :(

Quote:

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Originally Posted by gullycreeper

I have the same issue and i just bought it 2 weeks ago


Platform:
PC

PC Manufacturer & Model Number:
TOSHIBA SATELLITE C650

Operating System:
Windows 7

ISP:
ROGERS

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Are you sure you have the same problem? If your game crashes after hitting play, that's something else entirely.

The C650 series all have integrated graphics chips, and may not meet minimum system requirements to launch the game.

I hate to bust your chops, but are you sure you tried all of my recommendations?

The stuff about lowering your internet explorer security settings is particularly important. Under the security tab, set the first three zones as low as they can go. You might even consider re-installing the browser entirely.

Also check that you're not connecting through a proxy.

I just bought the game today and I'm having the similar (if not) same problem. Every time i try to click play it pops up with a message saying a problem has caused the game to stop working. Running Windows 7 Inspiron 1545

Yes, I've tried everything you've suggested... CCleaner on caches + registry, ipconfig/ flushdns in cmd prompt, and lowered internet explorer security, still no change. Video driver/ java is 100% up to date. The other 2 posters doesn't sound like the same problem, I don't get a crash or error code, just nothing happens.

Quote:

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Originally Posted by StarFox

I just bought the game today and I'm having the similar (if not) same problem. Every time i try to click play it pops up with a message saying a problem has caused the game to stop working. Running Windows 7 Inspiron 1545

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Your laptop may not meet minimum system requirements to run the game. Likely a video card/driver issue.

Make sure you have the most recent version if directX and your video drivers.

If it adds any insight to the situation... I randomly get script errors when attempting to type in SE ID or password. There are no numbers or words associated with the script error, just says script error. Happens if I don't run in appropriate compatibility mode, randomly about 10% of the time, or if I type in the wrong password once then try again.

The login window and the play button are tied to an internet browser, so there's some setting in one of your browsers that may be stopping the page from loading properly.

Uninstalling and re-installing your browsers might help. Make sure you delete any folders left behind, and run Ccleaner again between uninstall/reinstall.

You might even re-install adobe flash while you're at it.

I have 2 internet browsers, Mozilla Firefox and Internet Explorer. Which 1 would i go to?

OS is Windows 7 (64 bit)
Processor is Pentium Dual Core with 2.30Hz
RAM is 2048
DirectX is 11
Driver card is Mobile Intel(R) Series Express Chipset Family latest version is 8.15

(As far as i know) I meet all the minimum requirements.

Quote:

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Originally Posted by Grit

The login window and the play button are tied to an internet browser

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Actually, it's tied to IE and IE only. I have IE disabled everywhere possible, yet the login screen is still displayed by IE, simply because windows explorer IS internet explorer.

All I had to do to be able to play is set my security for the internet zone to medium-high. I have UAC disable though, so maybe it's an issue when you install ffxiv into your c:\program files directory with UAC enabled. It will then block programs from starting other programs in that directory unless you run in admin mode.

The minor increase in safety UAC gives is imho not worth all the trouble - this is why the first thing I do after installing windows is to shut it off.

Quote:

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Originally Posted by StarFox

OS is Windows 7 (64 bit)
Processor is Pentium Dual Core with 2.30Hz
RAM is 2048
DirectX is 11
Driver card is Mobile Intel(R) Series Express Chipset Family latest version is 8.15

(As far as i know) I meet all the minimum requirements.

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You don't, the game will NOT run on an intel integrated GPU - this is what your laptop has. And even if you would be able to get it to run, you'd be watching a slideshow as performance of intel cards is the worst among all GPUs.

Success! Not entirely sure what the problem was, but I uninstalled internet explorer then reinstalled it, ran an update to get IE9. Everything now works normally again. Thanks for all your help Grit!

Aww....this sucks. Well guess i'll take it back.

i am having the same problem and its driving me mad lol as canadelf i brought the game 2 weeks ago and had to wait for the update but still getting as far as the play screen

Quote:

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Originally Posted by hyperscoob

i am having the same problem and its driving me mad lol as canadelf i brought the game 2 weeks ago and had to wait for the update but still getting as far as the play screen

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In all likelihood, your problem is not the same as the OPs. Please post the information about your specific problem, and your machine specifications.

Do you get a black screen after hitting play? Does the game crash? Does the play button do nothing?

Go into your FFXIV config utility from the start menu, hit the system button, and then copy to clipboard. Post that information here.