Problem with launcher

Hey guys!

Since Thurday I cannot log in the game because the laucher simply doesn't show de options. I called my internet provider and they said that nothing changed in the route/connection (saw in some cases that this was the problem).

It just shows "A connection error has occurred. Please try again later." in the images of events, in the news and topics. The Server Status doesn't load either.

I use the steam version, windows 10 and nvidia are updated. Never had this problem before.

Everything was fine by wednesday. Got back from work and then couldnt play anymore.

Someone knows what can I do to resolve this?

Thanks in advance!

This is also my case. I have googled for answers and there seems to be a pattern.

Customer Support folks on this forum will give us directions to delete files associated with internet explorer, since that is what the launcher uses to jumpstart its connection.

However that is mostly an irrelevant course of action, as the problem resolves itself on its own over time because the connection issue was, apparently, between the Servers and ISP providers in a given country. But I have yet to see this problem last for days without end. I too have been unable to launch the game since thursday. So it's three days now.

A similar issue occurred between Steam and the Servers but that was more widespread than this.

For whatever it is worth, I am trying to connect from Brazil and using the Steam Launcher.

Quote:

---

Originally Posted by Hello_there

For whatever it is worth, I am trying to connect from Brazil

---

From what I've been seeing so far, that has been the common thread among all of us unable to connect so far, plus maybe the Steam part.

Hopefully it'll be fixed soon.

Edit: It might be worth testing out if uninstalling and reinstalling fixes the issue, but it doesn't seem to be the sort of issue caused by that.

Reinstalling can't really work because we can't access the servers. The only thing we can download is the launcher itself from Steam.

I suppose our best bet is trying to use a VPN.

I can confirm now that it's probably a country-wide issue at least for Brazil or parts of it and that using a VPN alleviates it. This has happened to other places before - I've seen posts from Spain and such - but never for 4 days without being able to connect to the servers. Maybe the brazilian community is so small that the developers haven't noticed? Hopefully it will be fixed.

I have the same problem for five days, and VPN was the only solution I found

Yes, I can confirm this is the fifth day where the normal launcher doesn't work on our end.

I took the weekend off and today I logged (now, to be precise). But with a FPS problem.. I use boardless window, in game i have around 5~6fps and if alt-tabed it maintain the 60fps. Im gonna try to figure out why later.

Sixth day and the launcher update fixed things on my end.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?

Internet Service Provider:
Region/State:
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Quote:

---

Originally Posted by Votraftur

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?

Internet Service Provider:
Region/State:
All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

---

No VPN
Wireless
Steam
No conect in game ...
NO CONECT
Before the att of day 19/20 of march

Vivo
São Paulo - Brasil
NOTHING RESOLVE!

Greetings Adventurer!

We would be happy to assist with your concern. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’.

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Next, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Lastly, we suggest to power cycle the router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes. 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!