high latency issues after xbox open beta. EU

Is anyone experiencing huge lag recently ? Im playing on EU (Chaos) and my internet connection is MORE than fine and every other online game works fine but FF14. The issue is both on my PC and PS5. I don't know whether its an issue with SE or my ISP. I will probably make a phone call tomorrow to verify. If anyone else is also experiencing the same issue please let us know thanks !

UPDATE

I remembered an old case where the exact thing happened and it ended up being a problem on SE side. Here's the link to the that forum

https://forum.square-enix.com/ffxiv/...er-6.25-update

I believe the same thing is happening again

I have traced all the chaos IP's from here https://is.xivup.com/adv and they all looked similar to this

7 279 ms 279 ms 280 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
8 279 ms 279 ms 279 ms ffm-bb1-link.ip.twelve99.net [62.115.124.58]
9 * * * Request timed out.
10 286 ms 287 ms 286 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
11 283 ms 282 ms 259 ms 80.239.145.241
12 * 292 ms 292 ms 80.239.145.85

I reside in the Middle east and my ping usually sits around 120ms

You are not alone, I have this problem since yesterday evening - did a tracer myself and it looks like this:

3 10 ms 10 ms 10 ms f-ed12-i.F.DE.NET.DTAG.DE [217.5.85.142]
4 8 ms 9 ms 9 ms ffm-b5-link.ip.twelve99.net [213.248.93.186]
5 220 ms 227 ms 223 ms ffm-bb1-link.ip.twelve99.net [62.115.136.212]
6 * * 217 ms ffm-b11-link.ip.twelve99.net [62.115.124.117]
7 218 ms 216 ms 219 ms squareenix-ic-369631.ip.twelve99-cust.net [80.239.195.85]
8 218 ms * 223 ms 80.239.145.241
9 225 ms 225 ms 220 ms 80.239.145.96

So whatever those twelve99.net things are, I suppose the problems are on them.

Twelve99.net is also known as Telia. And Telia and DTAG had never a good relationship. There were constant issues between the two carriers.


Cheers

For context, I am based in Germany, so I am in the same country as the datacentre.. I normally ping 11 to 12ms on the daily! Ping to primal in the US is a steady 162ms!!

Every other game works fine, ISP checks out, speed tests are fine.. Even ping Genshin Impact, also WoW and other MMO servers, all fine!

Tracert to Light DC
https://cdn.discordapp.com/attachmen...285f1790e4958&

Well, given that I can't change the provider for the time being, I suppose I have to just wait it out then.

Edit: Yeah, also based in germany and apparently my ping to even the NA servers would be better right now.

Glad im not the only one. I have contacted SE through their customer support, i encourage everyone to do so too. Hopefully its fixed soon

I am also having lag issues with only FF XIV. Playing on EU (Light). Always around 8-9pm, I am also based in germany. SE should be aware of this, really hope they're able to fix it soon. Thanks for opening this thread, I am not alone anymore :D

Again please make sure you contact the Square enix EU support center (https://support.eu.square-enix.com/m...p?id=5383&la=2) here is the link. Its frustrating that we're paying for a subscription and can't play the game. I am baffled why no moderator at least replied to this forum honestly or the other forum that's addressing the same issue.

Quote:

---

Originally Posted by ExoticMeow

Again please make sure you contact the Square enix EU support center (https://support.eu.square-enix.com/m...p?id=5383&la=2) here is the link. Its frustrating that we're paying for a subscription and can't play the game. I am baffled why no moderator at least replied to this forum honestly or the other forum that's addressing the same issue.

---

The problem is, they cannot fix it. It's a situation between Deutsche Telekom and Twelve99.net/TeliaSonera.




Cheers

True, they might not be able to fix it themselves, but they might be able to reach out to the Telekom or the Carrier better than anyone of us could. If you talk to the Provider yourself, they probably just say "we can't help ya!".

Edit: I actually went ahead and asked the ISP about it, their tech team could not help me at all, they say they'll do an "internal research" with their team or something, but can't really do anything else. Tho I do expect it is on their side, as I asked a friend to do a traceroute with a different provider - and while they also go over those Telia nodes, their ping is worlds better.

Also made a support ticket with SE for the problem.

It has been fixed ! Thanks everyone that replied to this thread and contacted SE !

Back to square one

6 106 ms 102 ms 102 ms mei-b5-link.ip.twelve99.net [213.248.73.94]
7 250 ms 249 ms 250 ms ffm-bb1-link.ip.twelve99.net [62.115.124.58]
8 189 ms * * ffm-b11-link.ip.twelve99.net [62.115.124.117]
9 180 ms 181 ms 179 ms squareenix-ic-369631.ip.twelve99-cust.net
10 182 ms * * 80.239.145.241
11 252 ms 252 ms 252 ms 80.239.145.83