Personal player housing demolished after 6.5 dropped

My account has been active for months and I've entered my house several times in the last two months, yet my house has been demolished and my plot is vacant.

Date & Time: 23-10-05
World name: Hyperion
Character name: Felliar Winters
Housing: The Lavender Beds, Ward 27, Plot 3
Steps:
1. Visit The Lavender Beds, Ward 27, Plot 3

when you say "visit" did you just go to the plot or did you actually enter the house?

Did you go inside your house? It doesnt count if youre on the property outside the house.

I went into the house. Apologies for not clarifying.

dumb question.... i'm assuming you were the actual owner and not a tenant?

Correct. I bought it ages ago. It was me and one other tenant.

and just to make absolutely sure, you being the owner. you were not an alt character on the same account?

Correct. My character (Felliar Winters) placed the bid and won the house.

ok then i'm out of ideas because almost always it was that the person did not enter the actual house and it was not the actual owner/character that bought the property.

I have heard of things where the timer was not reset until they interacted with something in the house. I saw your post on reddit and you said you did not receive any auto-demolition emails. Double check your e-mail settings with your Square Enix account to make sure that you receive them on the correct e-mail address. Put a filter on your e-mail to make sure that they do not go to the spam or "promotions" folder in gmail.

Also to be actually accepted as in game bug I would suggest you re-edit your original post to include the full entirety of the bug report with the whole template filled out and the report posted that they ask you to run. You run the risk of your report not being accepted as it is currently in your original post.

I don't have access to that e-mail any longer. I tried to change my accounts e-mail to my current one, but the confirmation e-mail never sent. I have to wait 24 hours to try again today.

It'd be pretty weird they would send a demo e-mail after building in the house within the last two months.

Quote:

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Originally Posted by mdagard

I don't have access to that e-mail any longer. I tried to change my accounts e-mail to my current one, but the confirmation e-mail never sent. I have to wait 24 hours to try again today.

It'd be pretty weird they would send a demo e-mail after building in the house within the last two months.

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You should have contacted support when you needed to change that email address. It's a simple process that only takes 1 support ticket.
I bet they sent the notification to the email on the account.

You’ve mentioned the time period of two months, but the demolition period is specifically 45 days. Is it possible you entered the house more than 45 days ago, but less than two months ago? If that is true, your house would be subject to demolition, unfortunately.

What I don't understand is what they'd demolish a house that is actively being used. Even if I had the email in place, they gave me 0 warning in game between a few days of entering the my house. This is not intended behavior of the auto-demolish feature.

Quote:

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Originally Posted by EorzeaWanderer

You’ve mentioned the time period of two months, but the demolition period is specifically 45 days. Is it possible you entered the house more than 45 days ago, but less than two months ago? If that is true, your house would be subject to demolition, unfortunately.

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No, I was in the house last week. I wish I could say exactly which day, but I've been in and out of that house no issues for the last couple of months.