Regular Game Crashes - Have Tried Over A Dozen Fixes

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08-15-2023, 01:30 PM
Mairsile

Regular Game Crashes - Have Tried Over A Dozen Fixes
Hello Forums,

I am a new player that just installed a few days ago and I am having nothing but issues with this game crashing. I have tried everything I have found online and it won't fix it. Below is a list of everything I've tried so far, is there anything else I can try?

The crashes are completely random. They have happened in cities and out, while loading a new area and not. Each of the following items I've tried were done 1 at a time to see if anything would fix it. Things I've tried so far;
1. Hardware limiting FPS to 120 using NVIDA Control Panel
2. Dropping my graphics settings in game from max to high, and then dropping other settings further.
3. Reinstalling the game using the restore option in the launcher
4. Running on DirectX9 instead of 11 (it made it worse).
5. Updated Graphics Drivers
6. Ran Windows Update and confirmed no updates available
7. Undervolted GPU using MSI afterburner. Went to a linear 1800mhz from 837 mV onward based on recommendations. Here is an image of the MSI afterburner voltage curve https://imgur.com/a/KKest7e
8. Disabled GeForce Experience overlay
9. Used GeForce Experience to optimize game settings
10. Go into the graphics settings and turn 'Screen Space Ambient Occlusion' off.
11. Navigated to the ffxiv_dx11 exe, right click properties, go to compatibility tab, click change high dpi settings, check override high dpi scaling behavior. For good measure check disable full screen optimizations
12. Disabled DOCP (AMD version of XMP) in the BIOS.
13. EDIT - added to list: Changed in game resolution to 3440x1440p (60hz) and set an FPS limit to 60 instead of 120.
14. Set game file to always open as Administrator.
15. EDIT 2 - adding the following to list: Updated BIOS and then retried the following;
16. Play with normal settings.
17. Drop settings from 3440x1440 (120hz) to 3440x1440 (60hz).
18. Undervolt again with MSI Afterburner with the above lowered settings.
19. Lower power limit to 70% with MSI Afterburner with the above lowered settings.
20. EDIT 3 - Ran game in DX9 (tried this before)
21. Went to the Launcher Settings and "Rest System Settings."
22. Disabled XBOX Game Bar
23. Downgraded Resolution from 3440x1440 (120hz) to 2560 x 1080 (120hz)
24. Disabled OneDrive
25. Disabled AntiVirus
26. Disabled Razer Cortex
I'm on Windows 10 with 32gb of 3200mhz RAM, an EVGA FTW 3080, and am AMD Ryzen 7 5800X CPU.

I don't know what else I could possibly try. Any ideas? Here is my system information from the launcher.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 3603
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32682.484MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 43946.484MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.910GB SYSTEM_FREEDISC_SPACE 239.196GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1438.520GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.242 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1440 x 2560 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.242 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 10067.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.242 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.3699
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2023 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- Astro MixAmp Pro Game)
SYSTEM_SOUND_DEVICE_ID {6C045125-049F-4E3D-BF2A-91D54B38A76A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2023 18:00:00
SYSTEM_SOUND Headset Earphone (2- Astro MixAmp Pro Voice)
SYSTEM_SOUND_DEVICE_ID {4C0D5DAD-9E4E-4A04-A627-CFE0A5DBD37F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.3208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2023 18:00:00
SYSTEM_SOUND MAG274QRF-QD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {71334BE9-3130-4A9B-9433-6CBD2DD05D47}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.40.14
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/18/2023 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12249440-3DDC-11ED-8005444553540000}
SYSTEM_INPUT_NAME Astro MixAmp Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1223F800-3DDC-11ED-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7 TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A06BCA80-6A9A-11ED-8001444553540000}
SYSTEM_INPUT_NAME FootSwitch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A06C3FB0-6A9A-11ED-8002444553540000}
SYSTEM_INPUT_NAME FootSwitch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12277A70-3DDC-11ED-800B444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7 TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {122864D0-3DDC-11ED-800D444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7 TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {122382D0-3DDC-11ED-8002444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A06C8DD0-6A9A-11ED-8003444553540000}
SYSTEM_INPUT_NAME FootSwitch
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 561 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12235BC0-3DDC-11ED-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12246D30-3DDC-11ED-8004444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12257EA0-3DDC-11ED-8006444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1225F3D0-3DDC-11ED-8007444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1228DA00-3DDC-11ED-800F444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7 TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12266900-3DDC-11ED-8008444553540000}
SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12290110-3DDC-11ED-8010444553540000}
SYSTEM_INPUT_NAME 2.4G Keyboard Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12269010-3DDC-11ED-8009444553540000}
SYSTEM_INPUT_NAME CP900AVRa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12269010-3DDC-11ED-800A444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12277A70-3DDC-11ED-800C444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1228B2F0-3DDC-11ED-800E444553540000}
SYSTEM_INPUT_NAME CORSAIR iCUE Commander CORE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12292820-3DDC-11ED-8011444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 7 TKL
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Voltage/Frequency curve editor
Technical Support - Post New Thread - Google Chrome
FFXIVLauncher
Edit - Word
Snip & Sketch
MSI Afterburner
Game Crashing Constantly - Have Tried What I Could Search : ffxiv - Google Chrome
Calculator
Calculator
Settings
Settings
Microsoft Text Input Application
NVIDIA GeForce Overlay

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

CyberPower PowerPanel Personal 2.4.6
MSI Afterburner 4.6.5
Battle.net
Call of Duty
Diablo IV
Google Chrome
Maltego
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Cortex
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Epic Online Services
Epic Games Launcher
FINAL FANTASY XIV ONLINE
wohiperStateIS
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31332
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103
Launcher Prerequisites (x64)
Java Auto Updater
PowerToys (Preview) x64
Wondershare Helper Compact 2.6.0
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.31.31103
FootSwitch-7.4.1
Quicken
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.31.31103
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.8 (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
wcoiperStateIS
TurboTax 2022
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Canon U.S.A., Inc. (WUDFRd) Camera (10/31/2022 23.21.11.291)
Avast One
CCleaner
CPUID HWMonitor 1.46
Microsoft 365 - en-us
Microsoft OneDrive
Riot Vanguard
The Last of Us™ Part I
BattleBit Remastered
Aim Lab
AdoptOpenJDK JRE with Hotspot 11.0.7.10 (x64)
Java 8 Update 361 (64-bit)
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.32.31332
Malwarebytes version 4.5.33.272
CORSAIR iCUE 4 Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft .NET Host FX Resolver - 6.0.8 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Microsoft .NET Host - 6.0.8 (x64)
Microsoft .NET Runtime - 6.0.8 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat (64-bit)
NVIDIA Graphics Driver 536.99
NVIDIA GeForce Experience 3.27.0.112
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.27.0.112
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.49.0.0
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
EOS Webcam Utility
PowerToys (Preview)
Microsoft Windows Desktop Runtime - 6.0.8 (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.32.31332
Epic Games Launcher Prerequisites (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000F68
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004E40
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003044
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000B4C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000050F8
C:\Program Files\Avast Software\Avast\AvastUI.exe 00003D2C
C:\Program Files\Google\Chrome\Application\chrome.exe 0000249C
C:\Program Files\LGHUB\lghub.exe 00004614
C:\Program Files\LGHUB\lghub_agent.exe 0000464C
C:\Program Files\LGHUB\system_tray\lghub_system_tray.exe 00004598
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00004078
C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE 0000573C
C:\Program Files\Microsoft Office\root\vfs\ProgramFilesCommonX64\Microsoft Shared\OFFICE16\ai.exe 00002984
C:\Program Files\Microsoft OneDrive\OneDrive.exe 000041BC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000041B4
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003A68
C:\Program Files\PowerToys\PowerToys.exe 00003070
C:\Program Files\PowerToys\modules\AlwaysOnTop\PowerToys.AlwaysOnTop.exe 00002B2C
C:\Program Files\PowerToys\modules\ColorPicker\PowerToys.ColorPickerUI.exe 000032B8
C:\Program Files\PowerToys\modules\FancyZones\PowerToys.FancyZones.exe 00003EAC
C:\Program Files\PowerToys\modules\KeyboardManager\KeyboardManagerEngine\PowerToys.KeyboardManagerEngine.exe 00003B58
C:\Program Files\PowerToys\modules\PowerOCR\PowerToys.PowerOCR.exe 00003F6C
C:\Program Files\PowerToys\modules\launcher\PowerToys.PowerLauncher.exe 00002EBC
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2204.13303.0_x64__8wekyb3d8bbwe\Cortana.exe 000048E0
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_10.2008.3001.0_x64__8wekyb3d8bbwe\ScreenSketch.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2210.0.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 000018B4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.23062.153.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 000040B4
C:\WINDOWS\Explorer.EXE 00001214
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002EF0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00005B24
C:\WINDOWS\system32\ApplicationFrameHost.exe 00005BD8
C:\WINDOWS\system32\DllHost.exe 00002BC0
C:\WINDOWS\system32\conhost.exe 00003BF8
C:\WINDOWS\system32\sihost.exe 00000D64
C:\WINDOWS\system32\svchost.exe 00001CC4
C:\WINDOWS\system32\taskhostw.exe 00000F0C
C:\WINDOWS\system32\wbem\unsecapp.exe 000048C8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00005BD0
C:\Windows\System32\CompPkgSrv.exe 00005670
C:\Windows\System32\RuntimeBroker.exe 000039AC
C:\Windows\System32\SecurityHealthSystray.exe 000005F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 000058EC
C:\Windows\System32\smartscreen.exe 000031D8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003998
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002870
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005434
D:\Program Files\CyberPower PowerPanel Personal\PowerPanel Personal.exe 00004A78
08-15-2023, 10:56 PM
Larirawiel

Heya, those problems are an indicator for hardware problems. But it is not easy to track them down. FF14 is a real princess and needs 100% stable hardware. And undervolting of the GPU can cause instabilities. So i would not du that.

I would start with RAM tests like memtest86. Maybe it can detect something. An old PSU can also cause those instabilities. The Nvidia Ampere series is very PSU unfriendly. Maybe setting the power limit to 70% might help etc.

Cheers
08-15-2023, 11:30 PM
Mairsile

Quote:

Originally Posted by Larirawiel

Heya, those problems are an indicator for hardware problems. But it is not easy to track them down. FF14 is a real princess and needs 100% stable hardware. And undervolting of the GPU can cause instabilities. So i would not du that.

I would start with RAM tests like memtest86. Maybe it can detect something. An old PSU can also cause those instabilities. The Nvidia Ampere series is very PSU unfriendly. Maybe setting the power limit to 70% might help etc.

Cheers

Ha. It definitely is a princess! None of my other games have this issue. I'll try the RAM test. My entire system is only 2 years old, including the PSU.

When you say setting the power limit, are you referring to the GPU? In other words, dropping the power limit to 70% using MSI Afterburner?
08-15-2023, 11:56 PM
Larirawiel

Hello. Yes, i mean the GPU power limit. You can set it to 70% and it will lower the energy consumption spikes. And you can run Hwinfo in the background and check the minimum and maximum voltage of your PSU. It must not exceed or fall below the ATX tolerances.

https://en.wikipedia.org/wiki/ATX#Power_supply

Cheers
08-16-2023, 12:16 AM
Mairsile

Quote:

Originally Posted by Larirawiel

Hello. Yes, i mean the GPU power limit. You can set it to 70% and it will lower the energy consumption spikes. And you can run Hwinfo in the background and check the minimum and maximum voltage of your PSU. It must not exceed or fall below the ATX tolerances.

https://en.wikipedia.org/wiki/ATX#Power_supply

Cheers

I will give this a try and report back on it. Thank you.
08-16-2023, 05:41 AM
Mairsile

Quote:

Originally Posted by Larirawiel

Hello. Yes, i mean the GPU power limit. You can set it to 70% and it will lower the energy consumption spikes. And you can run Hwinfo in the background and check the minimum and maximum voltage of your PSU. It must not exceed or fall below the ATX tolerances.

https://en.wikipedia.org/wiki/ATX#Power_supply

Cheers

I gave this a shot at 70%. I ran HWMonitor and reset min/max as I booted the game. Crashed within about 10 seconds of loading in. That has happened before so I don't know that the speed is indicative of the setting being worse or just look. This link has the min/max values with that setting though. https://imgur.com/a/wx63PoZ
08-16-2023, 05:56 AM
Larirawiel

Heya, please make a screenshot of the voltage of your mainboard. :)

Cheers
08-16-2023, 10:21 AM
Mairsile

Quote:

Originally Posted by Larirawiel

Heya, please make a screenshot of the voltage of your mainboard. :)

Cheers

I assume this is what you are referring to? My motherobard voltages? These are without MSI afterburner enabled so no undervolting or power limiting when these were taken.

https://imgur.com/a/5l6XKEX

To gather, I cleared the min/max and played the game for about 10 minutes until it crashed.

I also took a 13th step, which was I changed my resolution to 3440x1440p (60hz) and set an FPS limit to 60 instead of 120. Still crashed though.
08-16-2023, 10:40 AM
Mairsile

Would downloading this possibly help?
https://www.microsoft.com/en-us/down...ils.aspx?id=35
08-16-2023, 03:19 PM
Larirawiel

Quote:

Originally Posted by Mairsile

Would downloading this possibly help?
https://www.microsoft.com/en-us/down...ils.aspx?id=35

OK, the voltages look good. And DirectX is already installed. Because without it the game would not start. :) And it looks like your BIOS is very old. I do not know which mainboard you have but i guess, it is the Tuf Gaming X570, right? If so, please update the BIOS. :) It is important on AMD plattforms.

Cheers
08-17-2023, 01:24 AM
Mairsile

Quote:

Originally Posted by Larirawiel

OK, the voltages look good. And DirectX is already installed. Because without it the game would not start. :) And it looks like your BIOS is very old. I do not know which mainboard you have but i guess, it is the Tuf Gaming X570, right? If so, please update the BIOS. :) It is important on AMD plattforms.

Cheers

I actually thought about the BIOS last night and updated it. I'm going to disable Afterburner and revert things to normal and see if it crashes. If it does I'll go back through downgrading settings and MSI afterburner again to see if the combo of new BIOS and power limiting/undervolting fixes it.

That link isn't DirectX. From the site it says, "This DirectX End-User Runtime does not change the version of DirectX, but does install a number of optional side-by-side technologies from the legacy DirectX SDK that are used by some older games." That made me think maybe it would help?

EDIT: I see this on that link, nevermind.

Supported Operating Systems

Windows Server 2008, Windows XP Service Pack 3, Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2, Windows 7, Windows XP Service Pack 2, Windows Vista

Thank you for your assistance here.
08-17-2023, 02:55 AM
Mairsile

Quote:

Originally Posted by Larirawiel

OK, the voltages look good. And DirectX is already installed. Because without it the game would not start. :) And it looks like your BIOS is very old. I do not know which mainboard you have but i guess, it is the Tuf Gaming X570, right? If so, please update the BIOS. :) It is important on AMD plattforms.

Cheers

My board is an ASUS Prime X570-P

BIOS update unfortunately didn't work. I've edited the original post with the new steps I took.

Updated BIOS and attempted to play with normal settings
After BIOS update, tried the following;
Drop settings from 3440x1440 (120hz) to 3440x1440 (60hz)
Undervolt again with MSI Afterburner with the above lowered settings
Lower power limit to 70% with MSI Afterburner with the above lowered settings

All still crash.
08-17-2023, 05:21 AM
Larirawiel

Heya, please do not undervolt. Undervolting can cause crashes. :) With undervolting the hardware operates outside of the specification. Just set the powerlimit to 70%.

Cheers
08-17-2023, 11:23 AM
Mairsile

Quote:

Originally Posted by Larirawiel

Heya, please do not undervolt. Undervolting can cause crashes. :) With undervolting the hardware operates outside of the specification. Just set the powerlimit to 70%.

Cheers

I did each of those things one at a time. So it still crashed with it set at 70% only.
08-18-2023, 08:58 AM
Mairsile

Is there any chance part of my issues is that game files are different from config files?

Example ->
The game files are on my SSID at
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn

But I also have what look like boot and character files on my HD at
D:\OneDrive\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn

C:\ is my SSD, but I don't see a way to move the files on the D drive to the C:\ in the game or settings, so I assume just moving them would cause issues?
08-18-2023, 05:08 PM
Katish

Is FFXIV the only game you're having problems with?
Could also be a wonky Direct X installation if not, which you could try to reinstall, all current windows has it installed automatically but..not sure how reliable that is, especially when changing hardware, that goes for all software lel. Just google and attempt it couldn't hurt tbh.
08-19-2023, 04:57 AM
Mairsile

Quote:

Originally Posted by Katish

Is FFXIV the only game you're having problems with?
Could also be a wonky Direct X installation if not, which you could try to reinstall, all current windows has it installed automatically but..not sure how reliable that is, especially when changing hardware, that goes for all software lel. Just google and attempt it couldn't hurt tbh.

Yes, this is the only game. I regularly play these without issue
COD Warzone
APEX Legends
Fortnite
Valorant

I suppose I could try the DX. I also thought if it happens again I might just say F it and upgrade to W11 and see if that fixes it.
08-19-2023, 08:38 AM
Mairsile

Attempted some more items today and edited original with them. I did not yet do Katish suggestions.
Ran game in DX9 (tried this before)
Went to the Launcher Settings and "Rest System Settings."
Disabled XBOX Game Bar
Downgraded Resolution from 3440x1440 (120hz) to 2560 x 1080 (120hz)
08-20-2023, 01:26 AM
Larirawiel

What also might help is to set the PCIE-Slot to PCIE 3.0. The X570-Chipset had some issues with PCIE 4.0 in the past.

And install chipset drivers if it is not done:
https://www.amd.com/en/support/chips...ocket-am4/x570

Cheers
08-20-2023, 01:09 PM
Mairsile

I am not certain yet, but I may have fixed it.

I first did a complete a total uninstall of the game. I then deleted the game files in My Documents on my second HDD.
Then, I disabled my second HDD, and attempted to reinstall.
I got an error that said the Documents folder didn't have 2gb of space. This was indicating to me that the game was looking for a documents folder that couldn't be found. I realize it's because my PC was telling it to find the Documents folder on the disabled hard drive.
Re-creating the Documents folder on the C drive manually didn't work, so I followed these instructions to edit my registry. https://www.thewindowsclub.com/cant-...-same-location
OneDrive was still wreaking havoc because it really wanted that Documents folder to be on my D drive. So I uninstalled OneDrive, and the FFXIV install started.
Booted up for about 5 hours today, with zero crashes.

So now, I need to slowly start reintroducing things to see if it starts to crash again. I played for several hours today with zero crashes, and will attempt some more tomorrow. If that works I'll take these reintroduction steps

Boot PC and let Antivirus and other background processes start. If no crashes...
Re-enable Hard Drive. If no crashes...
Reinstall OneDrive - and make sure it doesn't F with the Documents folder in it's new location.

It will probably take me several days of doing those 1 at a time and putting in the playtime to install confidence that it' fixed, but early signs are good.
08-22-2023, 07:28 AM
Mairsile

Quote:

Originally Posted by Mairsile

I am not certain yet, but I may have fixed it.

I first did a complete a total uninstall of the game. I then deleted the game files in My Documents on my second HDD.
Then, I disabled my second HDD, and attempted to reinstall.
I got an error that said the Documents folder didn't have 2gb of space. This was indicating to me that the game was looking for a documents folder that couldn't be found. I realize it's because my PC was telling it to find the Documents folder on the disabled hard drive.
Re-creating the Documents folder on the C drive manually didn't work, so I followed these instructions to edit my registry. https://www.thewindowsclub.com/cant-...-same-location
OneDrive was still wreaking havoc because it really wanted that Documents folder to be on my D drive. So I uninstalled OneDrive, and the FFXIV install started.
Booted up for about 5 hours today, with zero crashes.

So now, I need to slowly start reintroducing things to see if it starts to crash again. I played for several hours today with zero crashes, and will attempt some more tomorrow. If that works I'll take these reintroduction steps

Boot PC and let Antivirus and other background processes start. If no crashes...
Re-enable Hard Drive. If no crashes...
Reinstall OneDrive - and make sure it doesn't F with the Documents folder in it's new location.

It will probably take me several days of doing those 1 at a time and putting in the playtime to install confidence that it' fixed, but early signs are good.

Unfortunately, this did not fix it. It is better and less frequent. But I am still having crashes with OneDrive uninstalled, closing all background apps, and my second HD disabled.
09-07-2023, 09:56 AM
Mairsile

Posting incase anyone sees this in the future. I have still not been able to resolve.

I contacted Square support and they gave me a list of about 10-15 things to try. Half of them I had already tried and were your typical install/uninstall. In the end they blamed on Windows Firewall, which is inaccurate because 1, everyone has that on by default and 2, even if I disable it it still happens.

After that, they told me to log a bug with their support staff, but not to expect a reply. It's a bummer because I want to get into this game, but I keep crashing in the middle of dungeons so it just isn't fair to other players.
09-07-2023, 01:14 PM
Arrhin

Quote:

Originally Posted by Mairsile

Posting incase anyone sees this in the future. I have still not been able to resolve.

I contacted Square support and they gave me a list of about 10-15 things to try. Half of them I had already tried and were your typical install/uninstall. In the end they blamed on Windows Firewall, which is inaccurate because 1, everyone has that on by default and 2, even if I disable it it still happens.

After that, they told me to log a bug with their support staff, but not to expect a reply. It's a bummer because I want to get into this game, but I keep crashing in the middle of dungeons so it just isn't fair to other players.

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!
09-09-2023, 10:00 AM
Mairsile

Quote:

Originally Posted by Arrhin

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!

I have definitely done various versions of that. But for gits and shiggles, why not just give it a go again? I do now have all of the files on the same drive so that should be all set. I'll report back...
09-10-2023, 11:50 AM
Mairsile

Quote:

Originally Posted by Arrhin

OneDrive is a scourge on the universe. Sickness must be purged. Also, you had My Documents on another drive? Using paths? FFXIV does not like those kinds of things. Try and keep everything in its default locations, lots of software can break when you don't (Bad software, to be clear).

If this is the dreaded DX11 crash then deleting the config files in Documents -should- have fixed it. Back up your settings to SE's servers via the Launcher, delete everything in the afor mentioned folder (C: -> Users -> Yourwindowsusernamehere -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn), don't restore it from anywhere. Relaunch the game allowing it to create new versions, download your settings uploaded earlier, pray to the Twelve.

If you've done all that then disregard, I only bring it up because sometimes when we're trying to sort things out like this all agitated like we skip steps, or miss things. It does sound like you have been very methodical though. So, here's me, just another catgirl, wishing you luck!

No go unfortunately. Still crashing.
09-17-2023, 03:49 PM
Katish

Sorry for the delayed response, but could you humor me and go to dxvk github and download the files, drop the d3d11.dll and dxgi.dll into your client folder. It just basically acts as a Vulkan translation for dx11, curious if this might solve your issue or at least lead to it if there is anything being detected interfering with dx11 (overclocking or underclocking while leaving msi afterburner or similar software open does this or at least ffxiv thinks it does, just close said programs after you tune) [I know this true of Rivatuner while that is open and that's bundled with Msi afterburner]