Mac Launcher Frozen After 6.4 Patch Update

Is the Mac launcher broken?

Mac client was working great before 6.4 patch. After installing the launcher update, I only see the splash screen. It looks like the boot.cfg file has changed. Changing browser from 2 to 1 shows a blank launcher instead of the splash screen.

I'm running MacOS 10.13.6

Working all right for me - running MacOS Ventura 13.4

Can you share with me what your ffxiv_boot.cfg says? It should be in Finder -> Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn

Thanks!

I have problems too. The game crashes at the load screen, and if I do manage to get in, the game is extremely laggy, and if I click anything, it freezes again. It's so bad the only way I can shut the game is by shutting down the entire computer.

Tried re-installing the game, but didn't work.

Had no problems before the 6.4 update. :/

Quote:

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Originally Posted by Barwara

I have problems too. The game crashes at the load screen, and if I do manage to get in, the game is extremely laggy, and if I click anything, it freezes again. It's so bad the only way I can shut the game is by shutting down the entire computer.

Tried re-installing the game, but didn't work.

Had no problems before the 6.4 update. :/

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I have the exact same problem as you! I know mac is not an ideal way to play the game but it had been working without issues before 6.4.

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Originally Posted by StarMile

Is the Mac launcher broken?

Mac client was working great before 6.4 patch. After installing the launcher update, I only see the splash screen. It looks like the boot.cfg file has changed. Changing browser from 2 to 1 shows a blank launcher instead of the splash screen.

I'm running MacOS 10.13.6

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I'm running MacOS Monterey 12.6.5 and getting the splash screen too.

Edit: Updating to 12.6.6 didn't change matters either

Greetings Adventurer!

We would like to apologize for the issues you are experiencing regarding the Mac Launcher. We would like for you to try the following troubleshooting to see if this helps:

- Update/reinstall your graphics card drivers (preferable a clean install).
- Ypdate you Mac OSX software/firmware.
- Disable all programs/overlays running in the background.
- Make sure your anti-virus software has the appropriate exceptions for Final Fantasy XIV.
- If you are using a freesync or G-sync monitor, please turn this feature off and make sure to set your frame limit to 30 or 60 FPS within the game. You may also want to limit the refresh rate on your monitor to 60 Hz should you have a high refresh monitor.
- Perform a clean boot (instructions below)

Restart the Mac, then immediately press and hold the Shift key. The Apple logo should appear on your display. Release the Shift key when you see the login window.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you uninstall/reinstall the game. If the issue still continues, please provide your Mac's full system specifications that are listed under the Apple icon > "About This Mac" section for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.

Ok, I got it to work. I just had to update my MacOS. Apparently minimum MacOS is 11.1, so I had to bite the bullet and upgrade. It also states this on the system requirements page for Mac:

https://na.finalfantasyxiv.com/system_requirements/

Supported OS: macOS Big Sur 11.1, macOS Monterey 12.4, macOS Ventura 13.0

"* The System Requirements listed above are necessary as of May 23, 2023. Please be aware that they may change with future updates."

I just wish this was announced, rather than me having to dig around for the better part of a day to find it.

Figures…

Time to indeed bite the bullet and upgrade the OS.

Restarting with a clean boot did it for me, thanks!

What if we can’t upgrade our OS ? Is the solution buying a new computer ?
Cause I can’t upgrade anything anymore on mine, but it worked perfectly since yesterday :(

Once into the game, it running super slow (6fps) and is unplayable

The Mac meets spec:

iMac (Retina 5K, 27-inch, Late 2015)
3.3 GHz Quad-Core Intel Core i5
8 GB 1867 MHz DDR3
AMD Radeon R9 M395 2 GB

Previous to 6.4 it was running fine on Monterey 12.6

Has performed a complete reinstall of the client. Still performing badly

2015 computer considered antique by today's standard since tech has been moving up faster every year.

I would at least upgrade to an M1 Pro chip base mac. Skip the Intel chip.

The thing is we can still play with a Windows 7 OS from 2009, it's considered Antique only when it's Mac... cause we can only play with Catalina from 2019. That's really sad, and I find it quite unfair. Cause it's really expensive so maybe I'll have to stop playing if they don't fix that :(

So despite trying everything (clean boot, upgrading OS, re-installing the game), the game just doesn't run as well as before 6.4

I can finally access the game, but the loading screen takes much longer than before, and the game itself has a lot of lag, with freezing instances.

Now, I'm using a 2013 macbook pro so I was expecting a day like this to come... but not before 7.0 and the major graphic overhaul. :/

My computer is a dinosaur in tech standards but against all odds it still ran the game perfectly fine before the patch update.

I'm way overdue when it comes to replacing my mac, but now is just not the good time for that, so I hope they manage to fix whatever broke the game after 6.4. :/

Quote:

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Originally Posted by Barwara

So despite trying everything (clean boot, upgrading OS, re-installing the game), the game just doesn't run as well as before 6.4

I can finally access the game, but the loading screen takes much longer than before, and the game itself has a lot of lag, with freezing instances.

Now, I'm using a 2013 macbook pro so I was expecting a day like this to come... but not before 7.0 and the major graphic overhaul. :/

My computer is a dinosaur in tech standards but against all odds it still ran the game perfectly fine before the patch update.

I'm way overdue when it comes to replacing my mac, but now is just not the good time for that, so I hope they manage to fix whatever broke the game after 6.4. :/

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hope tomorrow's update will fix our problems...

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Originally Posted by NorhVarr

hope tomorrow's update will fix our problems...

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Ya me too, because otherwise I most likely need to stop playing until I can afford to drop a fortune on a new computer, which probably won’t be until some time... ;_;

So the hot fix didn’t help my in any case. It made it worse, now I log into a black screen from which I can’t do much more. I’ll try to re-install the game after clearing all leftover files but other than that I’m out of options.

Have you tried using XIV on Mac to launch the game?

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Originally Posted by Kgabu

Have you tried using XIV on Mac to launch the game?

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Do you mean playing the game using the mac client? Because yes, I always play using the mac client!

So anyway, as a last update, situation remains unchanged after de-installing and re-installing the game completely. It remains unplayable :(

I’m going to keep writing in this thread hoping it gets some attention :/ I’m surprised there aren’t more people running into this issue, I guess there’s not that many mac users?

Anyway, from a reddit thread I found, it seems like the devs updated something in the game that makes it more compatible with the newer macs, but in return incompatible with the older models. Now the game runs perfectly well natively on M1s and M2s.

As for now the devs seem to be completely ignoring this issue which is frankly quite disappointing. Unless they try to fix it, seems like the only other solution is to buy a new computer. Nice.

Same with me...patch has not addressed problem.

Support people please have the common decency to respond to the issues.

Quote:

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Originally Posted by Barwara

So despite trying everything (clean boot, upgrading OS, re-installing the game), the game just doesn't run as well as before 6.4

I can finally access the game, but the loading screen takes much longer than before, and the game itself has a lot of lag, with freezing instances.

Now, I'm using a 2013 macbook pro so I was expecting a day like this to come... but not before 7.0 and the major graphic overhaul. :/

My computer is a dinosaur in tech standards but against all odds it still ran the game perfectly fine before the patch update.

I'm way overdue when it comes to replacing my mac, but now is just not the good time for that, so I hope they manage to fix whatever broke the game after 6.4. :/

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I was checking the macOS spec here; they recently updated this for the new version.


https://na.finalfantasyxiv.com/system_requirements/#mac


Recommended M1 or 2020 model higher now. Looks like you may have to upgrade your hardware at this point now.


Currently running on M1 Pro fine here.




What about the "XIV on Mac"? https://www.xivmac.com/my-mac-suppor...atibility-list


Looks like your hardware is beyond too old now. It's 10 years old 2013 MacBook Pro laptop = 20 years old desktop equivalent. Time to move on.

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Originally Posted by MiniTofu

Looks like your hardware is beyond too old now. It's 10 years old 2013 MacBook Pro laptop = 20 years old desktop equivalent. Time to move on.

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It is, and I know it.

But as I said in an earlier post, I was expecting this day to come. I just find it a bit frustrating that the devs didn't mention anything about suddenly upgrading the game so it completely refuses to run on older machines. Despite its age, my mac ran the game just fine before the patch. I would have liked a bit more warning.

Anyway, the price point of macbook pros these days is ridiculous, especially if you want a model that will be time-proof and will rival with gaming laptops.

So I've decided to purchase a good gaming laptop for half the price of macbook pro, and that will be able to natively run other games than FFXIV. My long standing loyalty to Apple ends here. XD

I didn't know there was a post about this already. But yes! I am also having the same problem. I just thought it was my internet connection (i have AT&T) but that issue resolved itself somehow. But I also have a Mac and it's running on Big Sur 11.7.7. I thought the minimum is Big Sur 11.1 even for the older macs.

Quote:

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Originally Posted by SunflowerHolly

I didn't know there was a post about this already. But yes! I am also having the same problem. I just thought it was my internet connection (i have AT&T) but that issue resolved itself somehow. But I also have a Mac and it's running on Big Sur 11.7.7. I thought the minimum is Big Sur 11.1 even for the older macs.

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I saw from your other thread you’ve also got a macbook pro 2013. Yeah, it’s officially too old now. It most likely won’t run the game anymore.

Thank you for your reply StarMile,

I am glad that are you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you for visiting the Final Fantasy XIV Technical Support Forums!