6.4 Technical - Audio

My game's audio has been cutting out abruptly and the only way to fix it is to fully Exit the game.

There's no rhyme or reason as to why audio cuts out. It happens mid NPC text conversation, running through Thavnair, and standing around in Hawker's alley.

ALL audio just stops, not muted or toggled.



Update: Audio has been working fine for over an hour after these actions I took:
-Disconnected all unnecessary devices (Oculus quest 2, PS5 Controller, HDMI from a capture card, Web cam)
-Restarted PC

Same issue is happening to me. Audio is cut off at random times after logging in. Only way to resolve it is to restart ffxiv.

My specs are as follows:
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-2U3VEJA
System Manufacturer Micro-Star International Co., Ltd
System Model MS-7C02
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3.70, 6/9/2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Micro-Star International Co., Ltd
BaseBoard Product B450 TOMAHAWK MAX (MS-7C02)
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.19041.2728"
Time Zone Malay Peninsula Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 6.81 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 4.02 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Audio device: Logitech Z337 Stereo

Same im having random issues with sound. Only when i exit the game and reload does it come back, only to mute its self again randomly. Not my pc as sound works with everything else.

Same issue

I am also having the same issue. About 4-5 minutes after entering the game audio completely cuts out and is only fixed by completely exiting the game and re-logging. Attempted this process 3 times with similar results

Getting black screen on exit and audio cutting out randomly, but turning off DX11 seems to have fixed it for now. Hopefully hotfix soon because FF14 without Dx11 looks like trash.

Same Issue

Same issue. Sometimes the sound cuts off in dungeon, in public space or in the inn, there's no clear culprit.
Nearly every hour the sound will simply go.

Same issue here. Audio will cut out randomly. Have tried disabling all sorts of other services on my Windows 10 system that might interfere. Also removed some recently installed applications in case there was interference. Can get sound back with a game restart - restarting sound related windows services doesn't seem to help - have to restart game. And like others - i get stuck on a black screen while it is trying to stop the game - with the windows spinny blue donut. Continuing with no sound for now to do some gathering and crafting - but gonna wait to see this hopefully resolved before running content - really would like to hear the questlines.

Same issue here. Was okay yesterday and since the patch downloaded my sound is constantly cutting out. Having to re-download all the patch files.

SE's suggestion of disabling the PS5 controller in the sound settings fixed the issue for me even with DX11 turned on. I'm missing out on the dualsense haptic feedback but I can actually hear the game and play with max graphics settings again.

I'm also having this issue, but I don't have any sort of controller in use. I tried disabling my touchpad and other devices to no avail.

I have been having this issue as well, I tried removing my PS4 controller as a sound device but leaves my controller disconnected. I don't really know what to do, I just want to play this game.....

Same issue. Sound cuts out after about 10 minutes or so of playing. Would really prefer to play the game with audio.

same issue here since 6.4 patch came out
happened to me at least 4 times today while doing msq

Greetings Adventurer!

We apologize for the inconvenience you have experienced. The issues you are describing would be more suited for the bug report forums. Please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky. Additionally, this thread will be moved to the 'Separate Support Required' sub forum.

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