Dynamis and Primal lobbies unresponsive

Hi. It appears that the Dynamis and Primal lobbies are unresponsive. The Aether and Crystal lobbies let me in properly, however.

Furthermore, the Aether and Crystal lobbies also respond to pings, but neither do the Dynamis and Primal lobbies. Machines from within the Dynamis and Primal datacenters do seem to respond to pings, however, which would typically not affect connections that are already established.

Data on the machines: https://is.xivup.com/adv

My ISP is Videotron in the Quebec, Canada area.

Might be a Vidéotron problem. I checked several communities I'm in after being unable to connect and the only other person I've found that couldn't connect was with them as well. Same issue as you. Primal and Dynamis aren't available but the rest is okay. I don't know enough to figure out if it's really Vidéotron or if it's a coincidence though.

Of course they won't, you'll be talking to level 1 techs who wouldn't know what a routing table is. I'll see if I can get through to their second level.

Same here, with Videotron too. If anyone find a solution, please share it with us :o

Same thing here! :(

well that certainly can't be a coincidence then because I'm also with Videotron and can't connect. And there seems to be cases of internet issues with the provider in the region.

Some issues with same ISP also. Cannot get the launcher to work 90% of the time

Following errors occur:

HTTTPS error -2146697211
or
Unable to verify update version
(30410)(30607)(20459)(10009)(10019)

When I manage to get through the launcher I get a 2002 error.

Same issues for my son's account, except he can manage to get in game on a character on Primal data center but not his characters on Crystal.

Pretty sure it's an internal routing issue at Videotron. I can connect just fine by using a VPN.

Set my location to EU and I can reach EU lobbies and even make a character on there but all NA Datacenter IPs cannot be pinged or and traceroute stops after the 3rd step.

Tried with Videotron and Bell connections and the issue remains. Using a VPN to Phoenix AZ however allows ping and tracert properly to DC IPs and the launcher/login works.

Indeed videotron claims it is not a localised issue to their service though it does seem to be exclusively Quebec and east Ontario that's affected.

i am also on videotron, and having connection issues too, but the odd thing is that i can connect to 2 of my 6 characters without a problem, while the other 4, i get the 90002 connection lost error. All of them are on Excalibur.

I am with videotron, and I am also getting an error 2002 on Dynamis - Marilith

I'm escalating the problem with as much information as possible, on this website https://is.xivup.com/adv all the ip adress ending with odd numbers are not reachable (.71-.79) all the even ones are (.70-.80) I gave Videotron the information and we're calling a senior tech, hopefully we'll figure it out (waiting on a call back currently cause there's 40m waiting time for a senior at 11:30)

I'm also with Videotron in the Quebec, Canada area. Was experiencing the 'HTTPS error -2146697211' issue with the launcher, and the few times I managed to log in I would experience a 2002 upon attempting to connect to the Data Center (Aether, didn't try any others as I don't have characters on any other servers)

I was able to get in just fine by using a VPN as another user suggested though!

Yeah, VPN solved the problem. Strange. I did not need it before.

Wait?! It's a videotron problem?
Specifically the internet company itself?
That could explain the reason why I cannot log on to my character for 8 hours now.

Yeah, it is weird. I am with Videotron and I have tried switching my VPN on and off. When VPN is OFF, I cannot connect. When VPN is ON, I can connect without problem. My friends who are not with videotron can connect.

I also have Videotron as an internet service provider and am located in Quebec. I've been getting this 2002 error message too. Can't connect to the database. Im with Primal - Ultros also. I tried reinstalling the game, I took out my anti-virus, I took out my firewall, I reset my router, and restart my computer. Nothing seems to work.

Quote:

---

Originally Posted by illumina86

I also have Videotron as an internet service provider and am located in Quebec. I've been getting this 2002 error message too. Can't connect to the database. Im with Primal - Ultros also. I tried reinstalling the game, I took out my anti-virus, I took out my firewall, I reset my router, and restart my computer. Nothing seems to work.

---

I literally did the same things you did, only to find out Videotron is acting funky with FFXIV.

Well, I bought a VPN yesterday and when it's on, it works... But now it will cost me double to play the game :mad:

Edit: Works for me now with the VPN stopped

Well it's resolved on my side since this morning

Still got the same issue going through Videotron's Tech Support mess. It;s clear between doing everything I can on my end already and seeing that multiple users here have the exact same problem at the same time that Videotron fucked up somewhere. I assume this is something they will fix for us all at the same time since it's really looking like their servers.

Never had these kinds of problems with them before but contacting them for support has been a nightmare. (3-4 hours of this so far and no luck)

Has anyone gotten any actual information from them?

Have you tried to ping the servers on https://is.xivup.com/adv or do a tracert? I'd suggest starting there. If anything maybe I can be of some help for you, shoot your info if anything! C:

I still see the DNS server error with the diagnostic on the connection, but I'm able to connect again now. I'm worried this isn't over but Videotron said they will have a senior tech contact me back this afternoon.