Unable to retrieve Steam Account Information

Hi FFXIV Technical Support Team, I need assistance/help to solve this issue.

I was able to patch the game earlier about 30 minutes ago and quited the launcher via Steam. But after opening the launcher again after the servers have went up, this error appears. I have already restart my computer and internet twice but the error message persist. I can't do anything else from here. Please help!

Thanks!

https://cdn.discordapp.com/attachmen...lipboard01.jpg

This is the error message from the FFXIV launcher

I'm having the same error message, but sporadically. So far I was able to fix this by restarting Windows.

I've also started getting this error message for the past hour. I've tried rebooting but still getting error.

First time I got this error... Restarting the pc doesn't help either. :(

oh! Try adding/deleting a letter or something in your steam account name. Or launch straight from the steam app. It worked for me.

I was also having the same error, back to normal now.

Unfortunately there's nothing you can do but wait/keep trying. I've just had it again myself and took about 10 minutes of trying to be able to login.

I'm probably just unlucky, but it feels like this happens everytime I want to play. I wish SE would give us options to get off of Steam, this isn't what we agreed to when we bought the game...

it past due to allow us to transfer from steam to a normal pc license.

it's definitively time to spam their press contacts and social media accounts. There is no progress with ticket I have open about the black screen with the steam version since August patch.
They always say send dxdiag and msinfo32.

did send this several times, but they do nothing.

Over time it gets worse for steam players...

I have never had this issue until now. I guess I'm glad I'm not the only one but it's infuriating to have to be bound to Steam to play FFXIV! I have so many regrets purchasing through that app, which I despise.

Not sure how to fix it as restarting, powering down completely, etc., doesn't work. 😡

Quote:

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Originally Posted by Drakenz

Not sure how to fix it as restarting, powering down completely, etc., doesn't work.

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This isn't a problem with you (or us), it's a problem with SE and Steam, they need to fix it.

Sadly all you can do is just keep retrying and it'll work when it works. Anything else you do like restarting was just a coincidence and it would have worked if you waited the exact same time it took to restart and try again.

Hello!! I just had this happen:

Opened through Steam, got error
Restarted steam, still got error
Restarted PC, still got error
Googled and found this thread, by the time I was done creating an account (2-3 min, never posted on forums :o) I clicked back on client and it had the normal screen back on it. Idk why or how it fixed? Maybe just weird bug

I'm trying to solve this problem, it's been 30 minutes and I tried to restart the pc, restart the modem and Intramundane's solution but none of them are working for me.
Steam server status looks ok too.

I've had this issue intermittantly, but today is the first time I cannot log in at all due to it. Restarting computer and refreshing the launcher is not helping

Edit: I'm in after about an hour of not being able to. I hope SE can improve the reliability of the link with Steam or else not require that connection at all

Started having this problem a couple of days ago, have had ff14 for 7 years without this problem.

First time ive had this aswell in 4 years, ive had no luck with any suggested tricks nor a few of my own.

I am having the same issue.

Quote:

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Originally Posted by imryel

I hope SE can improve the reliability of the link with Steam or else not require that connection at all

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I was of the belief that Valve requires you to use the Steam launcher for all of its games, including this one.

I'd certainly support a move of the game off Steam to normal accounts. Not sure, contractually, how Valve and SE could accommodate that though. Perhaps a small surcharge, like there is for world transfers? Also not sure how that might affect Steam Deck users -- can they actually play games not bought via Steam?

I am now also having this issue.

Quote:

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Originally Posted by DPZ2

I was of the belief that Valve requires you to use the Steam launcher for all of its games, including this one.

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It's not a requirement.

From: https://partner.steamgames.com/doc/gettingstarted

Quote:

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Steamworks is a set of tools that enable you to distribute your product to Steam customers and a set of features you can use in your product

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I don't know about your library, but I have plenty of games in mine that don't integrate with Steam, many of which don't even have to be launched through Steam once downloaded.

Edit: Also SE's own post when they bought in the account linking: https://eu.finalfantasyxiv.com/lodes...5773d9275fcb31

Quote:

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As part of ongoing efforts to further enhance account security and bolster fraud prevention measures, we will be implementing an additional account verification and login confirmation process for FINAL FANTASY XIV Steam version service account holders.

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So inconvenience to us to help lower fraud problems for them?

Impossible to log in. Steam error continue
https://imgur.com/jobKaNa

I was having the same problem, tried to reboot pc, restart steam everything, then tried to turn off the firewall and the issue was solved right away

Same here, tonight is first time I've got this error

https://i.imgur.com/RZ5UNtw.png

I am getting the same Error, i tried restarting the launcher, steam, my pc multiple times and no luck at all. Never had this issue before in 5 years. have been trying to get in for an hour now. At this rate i will probably miss my FC's monthly event :(


edit: seems making this forum acc and posting here did the trick, i left my PC after typing this, returned 5 mins later and had the usual login. really really strange. not gonna complain about not missing the event though xD.

Having the same issues here, anybody found a way to force the link?

I'm having this issue now. I distinctly remember this being something people were worried about when Square Enix, in their infinite wisdom, made it a requirement to have Steam open and online in order to launch FFXIV. Well guess what, it's happening.

Square Enix, CBU3, Yoshi-P, WHOMEVER is responsible for this, PLEASE either roll it back, or allow us to de-link our FFXIV accounts from Steam. It's incredibly frustrating and literally nobody wanted this.

First time posting on the forum about this but I keep getting this error frequently on intermit intervals for over a week now. Currently sitting waiting to see if I can do some quick dailies before going to sleep after a long day. Come on FF team... launcher bugs shouldn't last this long.

Let us change to non-steam version! I need to Raid and cant login AGAIN