Housing Lottery Issue

On Sophia, the lottery popped with "Winning Number 0" and across the whole instance, people were also reporting the same, as well as among other areas within the server from friends and FC. No one has taken the refund because we don't know what this means.

Same on Ravana, many people are reporting the same.

On Couerl several people are losing out to 0 even with only one participant. Is this supposed to be in the design for no winners at all?

Having the same issue, do not take your refund file a report as soon as it will allow.

Same issue on Mateus. But some of us did take our refunds because we assumed it was a legitimate loss (because RNG for the /random number generator is 0-999). We sincerely hope we are NOT going to be penalized and lose out on getting a house because we honestly thought we lost the house and withdrew our funds.

If housing bugged like this, there needs to be a NEW lottery period so those of us who legitimately thought we lost (due to this bug) have the opportunity to again enter the lottery once this bug is fixed. Don't give people who didn't withdraw funds a second crack/automatic reentry and then lock out those of us who thought we lost and withdrew our funds without understanding this lottery was bugged.

Hi SQEX dev & QA teams - your lottery RNG sproc included (0) zero.

Please re-run the affected lotteries without pushing us to another four-day cycle with increased competition. We did everything right and should not be punished for this error.

forget a lottery period straight just do best dressed best served, or better yet check the logs see we entered gives us the plot

Same issue on Bismark

We got the same here on Siren, our FC was the only one that bid torward a plot, would be sad to lose it because of that mistake...

Same here, it's crazy
I was the only one bidding and it gave me 0

What the hell
This has to be a bug, it makes no sense I lost to NO ONE

Same thing on Leviathan. 4 bids, it rolled a 0. My FC had three of those bids, and to say we are frustrated is an understatement...

Quote:

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Originally Posted by lundjames

Hi SQEX dev & QA teams - your lottery RNG sproc included (0) zero.

Please re-run the affected lotteries without pushing us to another four-day cycle with increased competition. We did everything right and should not be punished for this error.

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Except those of us who legitimately thought we lost and withdrew our funds ARE going to be penalized for this error because we won't be able to reenter unless they open the plots to entries again which they need to do.

0 here, and I was the only entry.

SE, please ask your programmer to read https://en.wikipedia.org/wiki/Off-by-one_error

if you bid against no one you won against 0, but.... if you were bidding actively against other people the first person that bid on the house won. It's no different from FCFS, this was no lottery, this was another scam!
First the pizza emote, now housing T_T

There were 12 bids on the plot we went for and it said "No Participants in this lottery" if thats there way of saying not every house is available each cycle then why have them all open ????

Quote:

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Originally Posted by Zhalar

Except those of us who legitimately thought we lost and withdrew our funds ARE going to be penalized for this error because we won't be able to reenter unless they open the plots to entries again which they need to do.

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Exactly, I made the same mistake. But I know we were the first FC to actually bid on it.

So, we got our winning plot. Moved over, all was good. However, There was this issue that the house exterior is unable to be dye'd. or at least, we dyed, but its not reflecting the color at all.

Same on brynhildr

Great my main class SAM ruined for me with the changes, having to deal with racism and parse shaming in-game is another... bet my hopes on Housing lottery at least that's still going for me and as the sole bidder I lost to number 0? I am the only bidder what the actual... I need a wake up call on why I am actually still playing...

I had the same issue on Exodus. I was the only one to bid on an FC plot, rolled a 1 lost to a 0. I took screen shots but ended up taking the Gil back. Maybe they can see we were supposed to win these plots, take the gil and give us the plots since it has to be a coding error or something.

Yup same thing happened to us on Ultros, 4 FC members entered none of us got it.
posting to help fuel the fire.
https://cdn.discordapp.com/attachmen...07/unknown.png

Quote:

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Originally Posted by Zepik

Yup same thing happened to us on Ultros, 4 FC members entered none of us got it.
posting to help fuel the fire.
https://cdn.discordapp.com/attachmen...07/unknown.png

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Yep, there were five of us entered into the FC plot we entered the lottery for, and with the image you've shown, there's NO WAY to tell that there were 0 participants in the lottery and that it was actually bugged. It looked like an actual legitimate win to us. SO, thinking it was a legitimate win (by someone else) we withdrew our funds (the two of us who entered for our FC).

Now we've found out it's a bug and we're wondering what SE is going to do. We HOPE we'll get the chance to rebid on the plot because to do otherwise would be extremely unfair to people who didn't understand this was a bug and withdrew their funds.

Same for us on Shiva (Light)
https://share.syntafin.de/ffxivforum/housing_lot1.png

Checked again then with my character:
https://share.syntafin.de/ffxivforum/housing_lot2.png

Nice... and we take the refund...

Ultros, 9 participants, Ticket 0 winner. 3 support tickets filed in game about it.
https://i.gyazo.com/cd2e02614878f19f...b93ac49e4e.png

Quote:

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Originally Posted by Vyrie

if you bid against no one you won against 0, but.... if you were bidding actively against other people the first person that bid on the house won. It's no different from FCFS, this was no lottery, this was another scam!
First the pizza emote, now housing T_T

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I'm not sure if that's the case... I have a winning #9 next to my plot and a FC member of mine lost to #8.
But I have another FC member who ran into the "No participants in this lottery" issue where they had 11 entries.

I was the only bidder on said plot, now it says there where no participants when it clearly shows 1 participant. I wondering if this was intended or a major mess up on their part, but a part of me says it isn't. however if that is the case I think a lot of people are gonna grab the pitchforks. If you are the only bidding and it give you the ticket of "1" then the lottery should start at "1" not "0" cause from what I seen no one has had a "0" ticket.

Or the roll is done 0-1 including zero giving you only a 50% chance to win. If this is the case then it sucks but still.

Same issue as everyone else. Only person that bid on the house, and lost it to 0.

Was the only one who buyed a lotterie ticket on 8th ward plot 18 of Empyreum on Ragnragok, Also lost to no one....

There has been an update from the JP twitter account. https://twitter.com/FFXIV_NEWS_JP/st...62244351037445

They should do a ward cleanup. In Ultros there's 1 FC that has like 5 houses in Mist ward 1, just off the top of my head.

https://forum.square-enix.com/ffxiv/...49#post5903449

https://i.imgur.com/QjeVz2q.jpg



About the problem that occurs in the lottery sale of the housing (4/17)

Currently, in the lottery sale of housings, when checking the signboard after the result announcement period, the following message is displayed and there are multiple reports that there are no winners.
・ Even though there were applicants, "There were no lottery participants." Is displayed.
・ "The winning number is 0. You have lost." Is displayed, and it is displayed as if there are no winners.
We are urgently checking the applications on the database and proceeding with the investigation and response. We apologize for the inconvenience and thank you for your patience.

We apologize for any inconvenience caused to our customers.

My FC were also affected by these, but we withdrew the refund. Will be absolutely fuming if this means we wont get the house after this is investigated. We were the only people in the lottery as well, so it's pretty disappointing. Hopefully this can be resolved quickly, we were really looking forward to decorating our new house.

https://cdn.discordapp.com/attachmen...48/unknown.png

https://cdn.discordapp.com/attachmen...29/unknown.png

Same here as well, I was the only one to make a purchase for a FC house and the only participant and number 0 won??? How does that work? Shouldn't the one person win the lottery if there were no other participants? Will be really upset if SE doesn't fix the problem. I did take the refund, so hopefully if the issue is fixed I can still get the house. So upsetting when you've been waiting years to purchase a FC house and this happens, lol.
https://postimg.cc/bZr6ZhsC
https://postimg.cc/xXBPqbr8
https://postimg.cc/9z1tZk3v

https://cdn.discordapp.com/attachmen...9592498/BS.png
Just 1 example house had 14 bidders, yet when i clicked the results of the lottery button "There were no participants" and i just went around almost all the plot 60 wards on Ultros, all the ones that I saw were won by lottery #1. Correct me if i'm wrong but this seems fishy

Sole bidder and rolled a 0 to no one.. I would hate to reroll on the same plot of land I should have won in the first place.
Now I am staring at an empty plot hoping I can still obtain it before the bots from Zuvan do.

The only message i get at the placard is,the winning number was 2. i didnt get aa collect deposit tab, am i out 3.5 million gil now?

I understand that the lottery system was implemented to fix the well known problems with the previous housing sales and to be fair it did that. The issue is that the lottery system was obviously not tested will enough. Like many of you posting here, our FC had the only bids on a housing plot and there were no winners on that plot. The tough part of all this was walking away and seeing housing going up on other plots in the ward. It sucks to come this close and lose out to poor; coding, quality control and follow up.

Not going to RAGE quit or demand things I know we wont get. I'm just adding another "How disappointing" comment to the long list of the same.

Mainly a rant just so this isn't bouncing in my head. Not sure if it should be a new thread. XP

This has potential to be a really nasty issue depending on the nature of it.
When I turned up and saw winner was zero my brain first thought "Oh okay, arrays are zero indexed so must mean applicant 1, shame"
But then heard of these issues and people losing when they were the only bidder.

Obviously I don't know all the checks in the FF system for housing or how anything's stored, but here's my rough guess.

I assume that the lottery tickets are stored in a DB looking something like [Server, Ward, HouseId, TicketId, PlayerId]
With, lets say 5 people applied for a house the ticket Id's would be 1-5.

So the obvious issue is most RNG's if you use their base methods to get a number up to a value, will include zero if you don't tell them otherwise.
HOWEVER, this is where it could get super nasty. A fair few basic RNG's will not include the provided number in the result range.
So if I did 'Rng.of(5)' then a lot of RNG's would give a number between 0 and 4.
Meaning the last participant in the lottery (in single participant houses first is also last) could NEVER win.

If that's the case, then all results are essentially invalid, and the 'proper' but painful thing to do would be demolish all new ones, refund the owners and just go again fully.
But that will have the people who won with the invalid lottery screaming in rage.

If the RNG has been set to include the maximum then it's not as bad. (But still bad).
Means that for out 5 participants we have the options of it rolling between 0 and 5.
So a 1 in 6 chance it fails.

IF this is the case. Then all successful claims are technically fair.


BUT!
The in both scenarios, the issue is how they handle the ones that failed on zero.
Because if they just fix it and re-open them, then it's very very poor.
I and 4 others randoms on the server were entered into the lottery for a small house, and it rolled zero.
One of us 5 should have gotten that house.
Letting the successful rolls remain, but forcing re-rolls with no restrictions on the failed ones is in my mind unacceptable.
As EVERYONE who didn't win their previous rolls will swarm to the remaining.
So our 1 in 5 chance, now become 1 in 20,000 or something to that effect.
With one of the original 5 likely not winning the house.

A potential solution to this.
Would be to send everyone who bid on that house some form of 'token', valid for the house and ward they bid on.
And in the next cycle, make it so only people who have tokens for the house can spend the gill to buy tickets, consuming the token when doing so.
It's a bit of a pain to do but should be feasible even if it takes a while.
And I feel the fans would much prefer this, even if it's gonna take some time, over a wild west re-try of their house with all those who lost the plot they wanted in the first cycle.

Quote:

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Originally Posted by Sonara

A potential solution to this.
Would be to send everyone who bid on that house some form of 'token', valid for the house and ward they bid on.
And in the next cycle, make it so only people who have tokens for the house can spend the gill to buy tickets, consuming the token when doing so.
It's a bit of a pain to do but should be feasible even if it takes a while.
And I feel the fans would much prefer this, even if it's gonna take some time, over a wild west re-try of their house with all those who lost the plot they wanted in the first cycle.

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I'd rather they just query the database for a list of houses where 0 won, then for each one remove people who took out the money, and re-roll with the remaining names, awarding the plot.

After sitting on mine for 5 days, stressed each time someone ran past, I don't want to go through it again, but this time lose.