Ping of 200+

So today was the hot fix patch for 6.1, and the previously reported ping issues continue!

I've posted about this on other people's threads, and other people have reported the same issue.

I live in Portugal, with the ISP NOS. All other games are fine with no ping issue, when pinging the EU servers there is an issue on a node at some point, as the connection times out or is routed via completely different means.

I have optimised my DNS settings, updated all of my network drivers, the issue is not on the side of my PC or even on my ISP's side. Pinging any other server in Europe will not bring up this issue.

I do not meant to sound disrespectful, but this is completely unacceptable as any content that requires combat is pretty much unplayable.

If possible, could we get some confirmation that this is being looked into? Any type of communication or help would be much appreciated.

I can also confirm this, before 6.1 my latency was great and for some reason right now even going to NA servers is better for me, EU latency is awful since 6.1 released.

Same issue as you, also from Portugal/Nos.

Tracing route to 195.82.50.10 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 3 ms a109-49-80-2.cpe.netcabo.pt [109.49.80.2]
3 3 ms 3 ms 2 ms 10.137.240.206
4 3 ms 3 ms 2 ms 10.255.48.74
5 4 ms 3 ms 2 ms ix-ae-9-0.tcore2.pv9-lisbon.as6453.net [195.219.214.17]
6 103 ms 105 ms 102 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
7 104 ms 103 ms 103 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
8 * * * Request timed out.
9 * * * Request timed out.
10 127 ms 102 ms 102 ms if-ae-66-2.tcore3.nto-newyork.as6453.net [80.231.130.106]
11 102 ms 102 ms 102 ms 63.243.186.19
12 103 ms 103 ms 103 ms nyk-bb2-link.ip.twelve99.net [62.115.135.132]
13 174 ms 174 ms 174 ms ldn-bb1-link.ip.twelve99.net [62.115.113.21]
14 208 ms 208 ms 208 ms prs-bb1-link.ip.twelve99.net [62.115.135.25]
15 208 ms * 208 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
16 208 ms 210 ms 208 ms ffm-b10-link.ip.twelve99.net [62.115.137.227]
17 207 ms 205 ms 205 ms kddi-ic301630-ffm-b10.ip.twelve99-cust.net [62.115.32.110]
18 206 ms 207 ms 206 ms 195.82.60.29
19 205 ms 205 ms 205 ms 195.82.61.14
20 1214 ms * 1402 ms 195.82.50.230
21 205 ms 205 ms 205 ms 195.82.50.10

Same issues here but 120ms ping instead of 31ms before patch 6.1

Routing carrier seems to have changed from L99 to TATA at some point, and we are being routed through NYC and back to Europe, so something must have done something wrong.

Greetings fellow Eorzean,

If you are experiencing an issue with high latency, you may be having transmission or connection issues. Please try these general troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

Same Issue here, also from Portugal, went from 45ms to 210ms after the 6.1 patch.

My connection is going to NA and back for some reason, had to get a paid VPN to get stable 50ms, this routing makes no sense.

1 4 ms <1 ms 2 ms NOSDRIVE [REDACTED]
2 * * * Request timed out.
3 12 ms 9 ms 8 ms 10.137.203.145
4 11 ms 13 ms 8 ms 10.255.48.82
5 10 ms 9 ms 10 ms ix-ae-9-0.tcore2.pv9-lisbon.as6453.net [195.219.214.17]
6 103 ms 105 ms 103 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
7 104 ms 106 ms 104 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
8 113 ms 111 ms 112 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1] UK IP?
9 * * * Request timed out.
10 108 ms 106 ms 104 ms if-ae-66-7.tcore3.nto-newyork.as6453.net [80.231.130.23]
11 105 ms 103 ms 104 ms 63.243.186.19 New York IP?
12 107 ms 109 ms 106 ms nyk-bb2-link.ip.twelve99.net [62.115.135.132]
13 * 181 ms 179 ms ldn-bb1-link.ip.twelve99.net [62.115.113.21] And back to Europe
14 215 ms 212 ms 213 ms prs-bb1-link.ip.twelve99.net [62.115.135.25] FR IP
15 212 ms 211 ms 212 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12] GER IP
16 * * * Request timed out.
17 217 ms 212 ms 211 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106]
18 211 ms 210 ms 212 ms 195.82.61.14
19 1504 ms 1491 ms 1330 ms 195.82.50.230
20 213 ms 214 ms 208 ms 195.82.50.10

Here I pinged some random IP on Dusseldorf for comparison:

1 1 ms 1 ms 1 ms NOSDRIVE [REDACTED]
2 * * * Request timed out.
3 14 ms 9 ms 8 ms 10.137.203.145
4 10 ms 10 ms 10 ms 10.255.48.82
5 10 ms 10 ms 9 ms ix-ae-9-0.tcore2.pv9-lisbon.as6453.net [195.219.214.17]
6 15 ms 17 ms 17 ms if-be-31-2.ecore1.emad0-madrid.as6453.net [80.231.159.41]
7 16 ms 17 ms 17 ms 80.231.0.67 ES IP
8 * * * Request timed out.
9 48 ms 46 ms 46 ms po18-h63e8.core2-dus1.bb.as24961.net GER IP
10 46 ms 48 ms 47 ms po1.agr1-dedi-m2.bb.as24961.net [62.141.47.139]
11 47 ms 47 ms 44 ms f508.fuchsia.dedicated.server-hosting.expert [213.202.216.236]

Quote:

---

Greetings fellow Eorzean,

If you are experiencing an issue with high latency, you may be having transmission or connection issues. Please try these general troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

We hope this information is helpful.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

---

This is not helpful, multiple people in portugal are having the same issue, as you can see in my previous reply the routing connection to game the servers is being sent to PT-UK-NY-UK-FR-GER, when in any other Dusseldorf server, it goes PT-ES-FR-GER.

After seeing multiple people with different ISP's facing the same issue, saying its on our side or our ports is tone deaf.

So who can solve this routing issue, the ISP or the games technical support

I can tell you that the ISP side won't (more won't than can't.) If you're from NOS I suggest taking a look at the NOS technical forums, at a thread called "Problemas com jogos online" where they made it clear they wouldn't assist us. However whether this is an issue on SE's side or the ISP's side I'd really love to find out, and no one is actually willing to help (either Sqenix or the ISP)

I talked with my ISP today about the issues with pathing, they have verified that there are no issues on our side of the ISP, it's on FFXIV Routing with TATA Telecomm.

Tracing route to 195.82.50.52 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.2.1
2 <1 ms <1 ms <1 ms 192.168.1.1
3 1 ms 1 ms 1 ms 100.115.0.1
4 1 ms 1 ms 1 ms 142.17.X.X.dynamic.reverse-mundo-r.com [X.X.17.142]
5 11 ms 10 ms 11 ms ix-ae-7-700.tcore1.dvs-bilbao.as6453.net [80.231.157.133]
6 101 ms 98 ms 98 ms if-ae-14-2.tcore2.sv8-highbridge.as6453.net [80.231.139.65]
7 * * * Request timed out.
8 104 ms 103 ms 103 ms if-ae-66-2.tcore3.nto-newyork.as6453.net [80.231.130.106]
9 95 ms 97 ms 95 ms 63.243.186.19
10 96 ms 96 ms 96 ms nyk-bb2-link.ip.twelve99.net [62.115.135.132]
11 106 ms * 103 ms ldn-bb1-link.ip.twelve99.net [62.115.113.21]
12 113 ms 113 ms * prs-bb1-link.ip.twelve99.net [62.115.135.25]
13 118 ms 113 ms 127 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
14 112 ms 115 ms 113 ms ffm-b1-link.ip.twelve99.net [62.115.121.1]
15 112 ms 112 ms 112 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106]
16 117 ms 112 ms 112 ms 195.82.61.14
17 1314 ms 1386 ms 1332 ms 195.82.50.230
18 112 ms 112 ms 112 ms 195.82.50.52

Also from Portugal with this problem, although different ISP (NOWO), just adding to the number of people affected to try and make sure this gets the attention it should be getting.

Dear support people, no, opening ports and changing the configuration on my game client is not going to make the ROUTING issues go away.
Please talk to your carrier TATA Communications or your service provider to modify the routing, it is NOT NORMAL to leave Spain/Portugal directly to London and then to New York to route us back through London and go to Germany where your server is located. No this is not a problem with our ISP because the first jump we do in the network of your service provider IS CORRECT, so our service providers CAN NOT do anything about it.

Talked so Square Support, they say they cant do anything. pathetic.

Quote:

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Originally Posted by Samuraieira

Talked so Square Support, they say they cant do anything. pathetic.

---

I'm also in the middle of talking to them, what kind of solutions did they provide exactly, just to check if I'm basically just getting the same default solutions...

Quote:

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Originally Posted by Samuraieira

Talked so Square Support, they say they cant do anything. pathetic.

---

Call them that is not right, game isn't working for you doesn't mean 100% everyone is not working. Got to be your end ISP issues that most ISP will always deny problems as long it can connect. They don't give a dam about latency to be honest unless your line is completely cut out.

My ping is 50ms over Fiber optic line - I'm in NA. So I can tell you there are no latency issues with the server. If the server is the cause of latency - I would be complaining too.

Try to have some perspective from other side of the world.

Quote:

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Originally Posted by MiniTofu

Call them that is not right, game isn't working for you doesn't mean 100% everyone is not working. Got to be your end ISP issues that most ISP will always deny problems as long it can connect. They don't give a dam about latency to be honest unless your line is completely cut out.

My ping is 50ms over Fiber optic line - I'm in NA. So I can tell you there are no latency issues with the server. If the server is the cause of latency - I would be complaining too.

Try to have some perspective from other side of the world.

---

I'm not an expert in this so correct me if I'm wrong but you're saying you're from NA and you're fine but why would you even have latency if you're from NA? People in this thread are all from Portugal (I think). Also looking at the thread it's happening in different ISPs too, I've played for over 5 years and this never happened before, I doubt multiple ISPs would just suddenly have worse connection in only a specific game. But yes it's good to have some perspective from the other side of the world. It may not be happening to everyone but I have a couple of friends who live in different locations in Portugal with distinct ISPs and we all have the same problem.

The issue is happening for many people in Portugal with connection to EUROPEAN servers NOT NA , where the Routing is going completely randomly to UK- New York instead of the normal route, I´ve seen many fellow players complaining in my ISP with the same issue, I contacted Square with tracert from various people and the issues they posted in those forums and all the replies from the support where the textbook basic responses for every issue, they couldn't even acknowledged the strange situation about the routing.

Quote:

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Originally Posted by Skreeps

I'm not an expert in this so correct me if I'm wrong but you're saying you're from NA and you're fine but why would you even have latency if you're from NA? People in this thread are all from Portugal (I think). Also looking at the thread it's happening in different ISPs too, I've played for over 5 years and this never happened before, I doubt multiple ISPs would just suddenly have worse connection in only a specific game. But yes it's good to have some perspective from the other side of the world. It may not be happening to everyone but I have a couple of friends who live in different locations in Portugal with distinct ISPs and we all have the same problem.

---

Right but Square Enic is not the ISP boss (another word internet regulator)... They have no power to control the connnection line outside of the server building - I am not sure what you really want to do from SE, I'm not defending SE - this is just technical logic aspect how things are operating.

It appears if everyone in Portugal to EU server are having issue, then the datacenter of the ISP (do not mix up with DataCenter of FFXIV game given that it has the same wording). ISP Datacenter is basically the network node hop between service line. That node is probably overwhelmed with connections. Much like the cities main highway is under heavy traffic.

Quote:

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Originally Posted by MiniTofu

Right but Square Enic is not the ISP boss (another word internet regulator)... They have no power to control the connnection line outside of the server building - I am not sure what you really want to do from SE, I'm not defending SE - this is just technical logic aspect how things are operating.

It appears if everyone in Portugal to EU server are having issue, then the datacenter of the ISP (do not mix up with DataCenter of FFXIV game given that it has the same wording). ISP Datacenter is basically the network node hop between service line. That node is probably overwhelmed with connections. Much like the cities main highway is under heavy traffic.

---

Alright i can understand that, but how come it's only happening on FFXIV, every other game or internet service is fine.
And nonetheless they could still try to not sound like we're talking to machines with copy paste default answers and try to explain to us the problem, like you just did, but I guess that's another problem that isn't really relevant.
Guess we'll just have to wait and see if it's magically solved or not...

Because every server IP has a set path. Much like if you set your GPS to store A vs store B. You may get on the same highway before you split off to A or B (like tree branches). The A route is always congested and B is fine. Routing problem with ISP DC.

I am noticing that I have been lagging a lot and having this Audio issue where my audio will cut out and come back on while I am doing stuff. or loading people in. I am on a populated server, but didn't have this before 6.1 (Didn't have a lot of issues before 6.1. It's broke the game xD)

I have been escalated to the "Real" support, not the level 1 basic copy pastes, we have been trying to figure out the routing issue on their end, as I have shown them evidence with multiple re-routings the issue is on their provider. I could alter the routing to another place and avoid the problematic hop on their network and my ping was back to 51ms.

Quote:

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Originally Posted by KokoSas

I have been escalated to the "Real" support, not the level 1 basic copy pastes, we have been trying to figure out the routing issue on their end, as I have shown them evidence with multiple re-routings the issue is on their provider. I could alter the routing to another place and avoid the problematic hop on their network and my ping was back to 51ms.

---

Very nice that your ticket is being taken seriously, I just got hit with the "everything is fine on our side contact your ISP" after multiple default answers. Let's see if it can get fixed.

Any update?

This is a slightly different issue but I do feel like it might be related. Shortly after the patch people from other areas (so far we have had reports from Bulgaria, Macedonia and Georgia) can't connect to the EU DCs at ALL. We get only a 2002 lobby server error. We can connect to the other DCs, but not tot he EU ones. This seems like too much of a coincidence to not be related. There's another thread here but we still have no response at all....

Game unplayable tonight for me, way too much latency/ping (Cerberus and I'm in france)

https://eu.finalfantasyxiv.com/lodes...a14f5c38a5cba1

Follow the instructions and send them your Tracert so that they can contact our ISP and finally solve this issue.

ISP:NOS
Country:Portugal
Time frame that the issue occurs the most
24h
Does the issue occur at a specific time of day?
No
How frequently does the issue occur?
Always

Tracing route to 195.82.50.33 over a maximum of 30 hops

1 2 ms 1 ms 2 ms 192.168.1.1
2 12 ms 8 ms 12 ms 10.17.127.254
3 10 ms 10 ms 9 ms 10.137.227.65
4 16 ms 16 ms 17 ms 10.255.48.74
5 26 ms 18 ms 16 ms ix-ae-9-0.tcore2.pv9-lisbon.as6453.net [195.219.214.17]
6 120 ms 119 ms 119 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
7 115 ms 112 ms 113 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
8 112 ms 113 ms 113 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
9 * * * Request timed out.
10 * 111 ms * if-ae-15-5.tcore3.njy-newark.as6453.net [80.231.130.102]
11 113 ms * * if-ae-1-3.tcore4.njy-newark.as6453.net [216.6.57.6]
12 112 ms 114 ms 113 ms if-ae-34-14.tcore3.nto-newyork.as6453.net [66.198.111.27]
13 131 ms 112 ms 112 ms 63.243.186.19
14 137 ms 114 ms 114 ms nyk-bb2-link.ip.twelve99.net [62.115.135.132]
15 186 ms 186 ms 186 ms ldn-bb1-link.ip.twelve99.net [62.115.113.21]
16 213 ms 213 ms 221 ms prs-bb1-link.ip.twelve99.net [62.115.135.25]
17 219 ms 220 ms 220 ms ffm-bb1-link.ip.twelve99.net [62.115.123.12]
18 222 ms * * ffm-b1-link.ip.twelve99.net [62.115.121.1]
19 220 ms 220 ms 220 ms kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106]
20 220 ms 221 ms 221 ms 195.82.61.14
21 * * * Request timed out.
22 * * 1493 ms 195.82.50.33

Today seems really bad, yesterday with a vpn was excellent connetion on the game(57ms).

I

https://support.eu.square-enix.com/c...383&la=2&fty=2
Do it here.

Adding to this thread since it's been months and the game is still unplayable for people stuck with NOS. This is profoundly unacceptable.

Yesterday it seems a lot of Portuguese players had connection issues, at least the portuguese players i knew were having issues while everyone else was doing fine.
Thats when I noticed my latency was at 200ms and I found this thread.

I'd like to know if this is still an issue to anyone? Right now my ping is lower to NA than to EU...

I've been having high ping like 180-200 ever since 6.3 dropped that made the game unplayable to me during the night it's awful...

Last few days, im having pretty bad lags both on EU and NA datacenters. Na datacenter seems to be worse than EU, but both datacenters are pretty much unplayable. Pinging lodestone(na or eu.finalfantasyxiv.com) returns 250ms ping average, even if any other page, including square-enix.com(12-14ms) doesnt show any issues. Most problematic its in the instances, in open world it doesnt seems to be issue at all. But thats hard to verify.
One way or another, i cant really do anything in the game. It is really bad after last update, thats where i began to notice problems.

I'll jump on this thread, I'm from Hungary, and I have this issues as well, especially in instances, Frontline is literally unplayable, sometimes even happens in Savage instances. I just pinged Light DC
Pinging 195.82.50.10 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 195.82.50.10:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

The ping has been stuck at +-200ms in portugal for weeks now, no clue why this isn't being addressed.