Audio Randomly MUtes - Needs Client Restart

I've had this issue intermittently since I started the game a year ago, but as of patch 6.1 this has happened twice in 2 days now. Is there some other solution other than restarting the whole client? Its very inconvenient, sometimes I am mid-duty and I am forced to play on mute

Yeah, I've gotten off an on since 5.0. But in 2/4 crystalline conflict matches I've had it happen. Seems to occur when too many sound effects play at once. Usually only happens when I lag and catch back up.

Yeah this keeps happening to me all the time in CC as well, only a client restart fixes the issue.

Happens all the time in CC and Frontlines

Same, never had this issue before 6.1. Had it pop up three times today, all in CC. I have to restart the client to fix it.

Had this the first time today, shortly after zoning in into Keeper of the Lake via duty Roulette.

The sound just disappears when lots of people simultaneously use their skills at the same place during crystalline conflict. It's really annoying, because it happens all the time

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

Additionally, please provide the following information:

Does the issue happening in a specific one in game or when a particular action happens? Please clarify.
Platform: (Steam, Windows, PS4/5 or Mac)
Does the issue happen with a specific character or all characters?
Method of Sound Output: (Headphones, speaker system, etc)
Method of connectivity: (Wired/Wireless, HDMI, bluetooth, analog, RCA, etc)
Have you tried using a different device to see if the same thing happens?
Have you tried changing any of the game's internal sound settings to see if this has any affect?
Does any error message/code happen when the issue occurs?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

This only seem to occur in CC, hopefully the latest patch fixed it

Add my name to the list. Crystal Conflict also.

Does the issue happening in a specific one in game or when a particular action happens? FF XIV exclusively, during Crystal Conflict
Platform: Windows
Does the issue happen with a specific character or all characters? Sound is completely gone from the game until restarting the client.
Method of Sound Output: Logitech G533 Gaming Headset
Method of connectivity: Wired
Have you tried using a different device to see if the same thing happens? Anything else is fine.
Have you tried changing any of the game's internal sound settings to see if this has any affect? Tried it all. Nothing changes.
Does any error message/code happen when the issue occurs? None. Sound just suddenly drops during Crystal Conflict.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ryant\Documents
FINAL FANTASY XIV ONLINE F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
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SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
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SYSTEM_BIOS BIOS Date: 08/20/19 13:10:51 Ver: V1.94
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.703 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
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SYSTEM_GRAPHICS_SHARED_VRAM 8166.703 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_c0e159863e7afdde\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1215
SYSTEM_GRAPHICS_DRIVER_DATE 3/17/2022 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND DELL S2421HGF (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CA778F40-ED54-49EA-8802-2C7F4D192777}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2022 02:00:00
SYSTEM_SOUND Lautsprecher (2- Logitech G533 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {2BED6883-7402-4959-B53B-6FDE19A2696E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 8.98.201.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 02:00:00
SYSTEM_SOUND Lautsprecher (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {B567243F-066A-4E4A-AE6F-E51A385E0456}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 02:00:00
SYSTEM_SOUND Lautsprecher (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {196935C2-40D4-4015-A73A-09644059B44B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT_NAME G533 Gaming Headset
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SYSTEM_INPUT {453A9750-1B42-11E9-8005444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset Battery Charger
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SYSTEM_INPUT {83523610-5F7B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
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SYSTEM_INPUT {8352AB40-5F7B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8352D250-5F7B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8352F960-5F7B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
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SYSTEM_INPUT {8D575DF0-82D9-11EC-8001444553540000}
SYSTEM_INPUT_NAME Trust Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F271F6D0-1B41-11E9-8003444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8D58E490-82D9-11EC-8002444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F271F6D0-1B41-11E9-8004444553540000}
SYSTEM_INPUT_NAME G533 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


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FFXIVLauncher
Audio Randomly MUtes - Needs Client Restart — Mozilla Firefox
Discord
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