How long before free game time is added?

So for context, I live in Australia, and am overjoyed about the new servers, and will be moving my main there once transfers open. In the meantime, I've made an alt and leveled him to 30, but I'm wondering when my 15 days of game time will actually hit my account? I need to delete this alt to move my main over, due to my Entry subscription, but I don't want to delete the character and lose the bonus.

I'm lost on this the extra time has already been added to the account. It's not per character but account based....

Game time is account based, not character. And it was added already. It was tacked on to current game time, so when your subscription was supposed to charge, it would be charged 15 days later. Again, this was already done (I think early Dec.)

Ok, I'll break it down. The reason I mentioned my new character is because my billing cycle has not changed since hitting level 30, which suggests that my free game time has not been added. I then worry that if I do delete the character, the free game time will not be added to my account. The reason I need to delete the character is because I have an Entry subscription, which only allows for 1 character per world. If I don't delete the new character, I can't transfer my main to the OCE servers, as that World's character slot will still be occupied.

I'm talking about the New World character creation free time, not the congestion time.

No hes not talking about the dec game time.

On OCE servers at the moment if you get a character to level 30 you get 1 mil Gil and 15 days game time.

No clue when its added, got a char to 30 this morning and got the gil, but not the game time.

It was already done. I didn’t have to pay the monthly fee this month.

You have to get that character to level 30 then

When requirements for the free play time bonus are met, 15 days of play time will be added to your account upon changing areas or your next log in. In the event the Square Enix Account Management System is under maintenance, another attempt to add play time to your account will be made after twenty four hours. A notification will be sent to the e-mail address registered to your Square Enix account when play time has been successfully added.

https://na.finalfantasyxiv.com/lodes...ion_balancing/

Go re-read the OP. I've already said I did that, yet no e-mail, and no free game time.

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Originally Posted by Alfaer

Go re-read the OP. I've already said I did that, yet no e-mail, and no free game time.

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When did you hit level 30 and did you read all the terms?

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Originally Posted by Conando

It was already done. I didn’t have to pay the monthly fee this month.

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Mine hasn't been, sadly, but I'm glad to know that the system is somewhat working.

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Originally Posted by Rannie

When did you hit level 30 and did you read all the terms?

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I hit level 30 more than 12 hours ago. Before you bring up the '24 hours' line, that line also specifies 'in the event the Management system is under maintenance,' which it was not. Also note that at least one other person in this thread is having the same problem I am, and someone else has already received theirs.

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Originally Posted by Alfaer

I hit level 30 more than 12 hours ago. Before you bring up the '24 hours' line, that line also specifies 'in the event the Management system is under maintenance,' which it was not. Also note that at least one other person in this thread is having the same problem I am, and someone else has already received theirs.

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We did just come out of maintenance and it also states logging in and or changing areas... just give it a little bit of time and have some patience if you don't get the added time in a week then message SE about it. There are a lot of people hopping over and changing servers.

I'm sure you'll receive it soon ^_^

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Originally Posted by Rannie

We did just come out of maintenance and it also states logging in and or changing areas... just give it a little bit of time and have some patience if you don't get the added time in a week then message SE about it. There are a lot of people hopping over and changing servers.

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That maintenance was before I hit 30, given I hit 30 on the OCE servers than the maintenance brought online. I have also relogged twice, and shifted areas a half-dozen times. I will concede, though, that SE's systems are probably being stretched by the sheer volume of free game time being handed out, so I may just have to wait. Thanks for trying, it's appreciated.

=) like I said I'm sure you'll get it soon

In the meantime, I've upgraded my sub from Entry to Standard, so at the very least, I don't have to stress about deleting the alt. Given pro-rata rates, it cost me all of two fiddy, so it's a decent fix.

Have you previously participated in any server balancing initiatives that also gave the same free game time?

Cuz if you've previously created a character on a world that fits the requirements in order to receive free game time, it's only a one time thing.

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Originally Posted by Alfaer

So for context, I live in Australia, and am overjoyed about the new servers, and will be moving my main there once transfers open. In the meantime, I've made an alt and leveled him to 30, but I'm wondering when my 15 days of game time will actually hit my account? I need to delete this alt to move my main over, due to my Entry subscription, but I don't want to delete the character and lose the bonus.

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Keep in mind that those bonuses are once per account, not any time you create a new character on a New or Preferred World.

If your main or any other alt you might created in the past were created on a New or Preferred world then leveled to 30, you likely already received the bonuses. It used to be fairly easy to verify on Mogstation by looking at account history but recent changes to the site seem to only display payment history now. I couldn't find a way to check free time granted to my account in the past (other than seeing a change in billing date for my recurring sub) when I was looking at it a few weeks ago.

To my knowledge, I've never been on a New World, so I don't think that's it. It's especially unlikely because I did get the 1m Gil, which is also once per account.

It would especially nice if there was a method to actually check such things.

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Originally Posted by Alfaer

To my knowledge, I've never been on a New World, so I don't think that's it. It's especially unlikely because I did get the 1m Gil, which is also once per account.

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The free game time bonus is not just for characters created on New worlds. It also applies to characters created on Preferred worlds (how I got it when I created one of my alts a few years ago). The one million gil bonus does seem to be specific to characters created on New worlds, though,

And I agree, it would be nice if they made the more complete account history available for viewing again. Or perhaps the information is still buried there on Mogstation somewhere and I just haven't been able to find it.