Adding content when your servers can't handle the load

Look, updates are cool, we all like them, but......I think this is just a mistake. You added more content to keep people playing at the same time that you have massive queue times and are stating you don't even have a road map to fixing it yet.

I love the game. I love the community, but this is just not a good idea. You should have delayed and not added content until you at least had some sort of fix.

As of right now I basically can't play. My life is hectic and I can generally only play at small chunks at a time. This needs fixed, or at least a plan to fix it that you are talking about with a real timeline. How many months do you expect people to wait?

FYI right now my queue is 3117 and hasn't moved for 5 minutes.

They're working on content, fixes and new servers simultaneously. Telling half the company to take vacations for a few months isn't going to help the game.

Question. If they had delayed the content.. how would that have improved your experience today?

Do you think there would be less people playing right now so you'd be able to get in faster?
Would this be worth pushing back all the content for the new releases until they could have servers setup (likely months out)?

All things considered, it seems like the best course of action is to continue with the release schedule so at least when people get in they have content to consume.

Was mid raid of P1s making really great prog (40%) until SE decided that I should be disconnected with 90002 error then smacked into a 3.6k queue so :)

OK, I get you're frustrated. But realize that there are a lot of people who are still able to play. Just because you can't, doesn't mean other people shouldn't be able to.

Yes, if you're only able to play at night, when the servers are flooded, it absolutely sucks. Morning players like myself are still happy with the added content.

Less people online because no new content.

That's not really what I mean. I get that, and cool, but new content makes it worse....directly. That makes it seem like you should hold off when you can't handle it.

Not being flippant.

If you and every other person who is always stuck in a queue really want to get their attention, unsub and stay unsubbed until they fix the problem. Right now, they have nothing to lose and everything to gain by waiting out the current situation rather than outbid and outpay for a limited resource.

I know it sucks to admit it, but that is the current situation and as long as everyone is still paying them, regardless of ability to access what you are paying for, then they would be silly to spend money to fix it.,

Yeah but that only works if enough people do that, and they know the reason. So I take to the forums and complain, in the hopes that something will change.

THey are working on the congestion they have servers on order to add more but the shortage is making it difficult to get them. They wont stop with the updates though, it is what keeps people playing.

Theres a development cycle the devs have already decided on well before the release of Endwalker. Yes I understand your frustrations but what? you expect the game to just stop?

yeah lets delay 1st tier of savage by several months so we can hopefully get server upgrades.

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Originally Posted by Rokke

yeah lets delay 1st tier of savage by several months so we can hopefully get server upgrades.

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What's odd about this thread is that they fail to realize delaying the content would not affect the acquisition of additional server equipment. No one can just wave their hand and expect it to magically appear in their hands. The chip and silicone shortages are affecting every tech dependent business on the planet. I literally just bought an ipad for example, and I was extremely limited on the colors. I ended up just going with pink, because that's all they have. They are sold out almost everywhere.

Same with certain models of cars, graphics cards, and phones. These things are flying off the shelves, because they are popular items, and they are used by multitudes of people for both pleasure, and business. It's not going to change any time soon. However, no matter how much we educate people on this, the same threads just keep popping up time and time again. It's an extremely exhausting situation.

They can't just stop releasing content for the game. This presumably isn't a situation that is fixable on Squeenix's side right now, unless the upcoming announcement is about more than the AUS datacenter.

And I think there's a bit of an exaggeration going on. Queues still kinda suck, but with patience you can get in at this point. And if you genuinely do not have time to wait for an hour to log in because of work/kids/whatever, you also likely don't have the time to seriously attempt savage since that takes hours of time on it's own.

OP, I want you to do something for me, ok?

Breath, and relax. It's a video game.

Yes, it's a game we're all paying subscription costs for, but it's a game none the less.

I understand your frustration, but the dev team has been consistently doing everything within their power to both continue the development of the product for the people who can play, and keep working on getting updates on new server hardware to get those that can't play, in.

Content patches shouldn't have their schedules altered any further than they already have been. No one will be missing out. The beauty of FFXIV is you'll jump right back in and catch up mechanics will be sitting there waiting for you, to be able to jump into the current tier ASAP, as well as retroactively getting your clears on the previous tier.

The game will still be here when you CAN play. Until then, just try and relax. Don't let a video game get you that upset. If you have to, unsub to save yourself the money while you wait, or until your schedule can permit you the time to play at non-peak hours.

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Originally Posted by JTWrenn

Less people online because no new content.

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Not untrue, but still untrue because there's currently a queue with the number of people playing the game for subscribed players. At the same time, not all subscribed players are in Endwalker yet. Content is still "new" for people who haven't finished all recent content (and new players join FFXIV all the time, consider how often I get Duty Finder's "first time bonus" for a person doing the duty for the first time). Then, even if less people play, there will always be the free trial players who join, as well as all the people who are trying FFXIV on the free trial. These people cannot login while there's a queue, but just because there will be less people, doesn't mean the game won't be any less full unless it's on non-peak hours.

Just look at how full the worlds were in ShB expansion, a couple months before Endwalker release. Naturally, this problem will persist even if they didn't add new content until their servers expand. Sure the queue might end up being shorter because there might be less subscribed players logging in, but it's erroneous to assume the worlds won't be full and there will be less people online such that you no longer have to wait on queue.

Not sure how delaying the expansion would suddenly make them have access to servers they can't purchase.