An Unexpected Error after 6.01 Patch Update

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12-23-2021, 02:16 AM
Antheria

An Unexpected Error after 6.01 Patch Update

An unexpected error has occurred:

ffxiv_dx11.exe+140F5B7
ffxiv_dx11.exe+14D1158
ffxiv_dx11.exe+14D014C
ffxiv_dx11.exe+14B7F31
ffxiv_dx11.exe+1455C89
KERNEL32.DLL+154E0
ntdll.dll+485B

Hello,

I've been having this issue since the new 6.01 patch update, and for some reason everything I try isn't working. I've tried updating my graphics cards, changing some files, resetting the game, turning off firewalls and antiviruses, completely reinstalling the game and more, but nothing seems to be working. I contacted SE about it and they told to do everything I've already done, but I sent an email back of my system information in hopes of an answer. If there's anything I'm missing, I would greatly appreciate the help, thank you.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\brook\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS G512LI.311
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16171.000MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18603.000MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 458.289GB SYSTEM_FREEDISC_SPACE 135.738GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8085.500 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.7985
SYSTEM_GRAPHICS_DRIVER_DATE 3/15/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12047 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_371584136a8b8b8e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_371584136a8b8b8e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_371584136a8b8b8e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_371584136a8b8b8e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6589
SYSTEM_GRAPHICS_DRIVER_DATE 3/24/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {33306BE0-B025-495F-AE7E-F2B01FBC15F8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8940.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC12440-9C93-11EB-8002444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC1E790-9C93-11EB-8004444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC235B0-9C93-11EB-8005444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC32010-9C93-11EB-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC34720-9C93-11EB-800A444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3FC3E360-9C93-11EB-800B444553540000}
SYSTEM_INPUT_NAME ASUSTeK Computer Inc.
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Windows Input Experience
NVIDIA GeForce Overlay

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AVG Secure Browser
Battle.net
GameFirst VI
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwatch
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
ASUS Mouse HAL
ASUS Keyboard HAL
ROG Live Service
AURA Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS AURA Display Component
The Sims™ 4
The Sims™ 4 Paranormal Stuff Pack
The Sims™ 4 Snowy Escape
AVerMedia CamEngine
Teams Machine-Wide Installer
BSL Analysis 4.1
Brother MFL-Pro Suite MFC-J470DW
RefreshRateService
ASUS_FRQ_Control
ASUS AURA Headset Component
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
AVerMedia Cam Engine Installer
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AVG AntiVirus FREE
AVG TuneUp
Genshin Impact
Microsoft 365 - en-us
Microsoft 365 Apps for enterprise - en-us
The Witcher 3: Wild Hunt
FINAL FANTASY XIV Online
Stardew Valley
ARMOURY CRATE Service
ASUS Aac_NBDT HAL
ASUS Keyboard HAL
ASUS Promotion
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Cloudpaging Player
JASP 0.16.0.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
AppsAnywhere
ASUS AURA Display Component
NVIDIA Graphics Driver 452.41
NVIDIA GeForce Experience 3.20.4.14
NVIDIA PhysX System Software 9.20.0221
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.34
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.4.14
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS MB Peripheral Products
AURA lighting effect add-on x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
ASUS MultiAntenna Service
Grammarly for Microsoft® Office Suite
GameFirst VI

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000258C
C:\Program Files (x86)\Steam\GameOverlayUI.exe 0000477C
C:\Program Files (x86)\Steam\Steam.exe 00000CB4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001534
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004708
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004578
C:\Program Files\AVG\Antivirus\AVGUI.exe 00000868
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000025C8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003EA0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003220
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00000C08
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003B58
C:\Users\brook\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 00003618
C:\WINDOWS\Explorer.EXE 00002098
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_d385bdc0d33d66f9\ASUSOptimization\AsusOptimizationStartupTask.exe 000013AC
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_d70b02a5a438df3c\igfxEM.exe 000014A0
C:\WINDOWS\System32\RtkAudUService64.exe 000040F8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\MiniSearchHost.exe 00003440
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001918
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003E00
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002B0C
C:\WINDOWS\system32\BackgroundTaskHost.exe 000036F4
C:\WINDOWS\system32\DllHost.exe 0000375C
C:\WINDOWS\system32\conhost.exe 00002948
C:\WINDOWS\system32\sihost.exe 00001434
C:\WINDOWS\system32\svchost.exe 000018E8
C:\WINDOWS\system32\taskhostw.exe 00001568
C:\Windows\System32\RuntimeBroker.exe 00001988
C:\Windows\System32\smartscreen.exe 00003CE4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000033FC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003884
12-23-2021, 02:28 AM
Dynratygus

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Is the game the only program running when the crash occurs? Additionally, were there any updates are changes made to the PC that coincide with the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.
12-23-2021, 02:56 AM
Antheria

Yes, FFXIV is the only program running when I start the game up. The crash happens as soon as I launch the game,too. And no, everything on my PC has remained the same since before the new update. I've been trying to deal with this since yesterday.
12-23-2021, 04:59 AM
CedricKenobi

Unfortunately I've been having the same issue since the pop up and have tried every option given to me as well. the only "work around" that I found is that if you don't click okay or exit out of the error's pop-up box you can continue to play, the unfortunate side is that all sound systems are disabled and the game is prone to randomly crash sometimes
12-23-2021, 05:09 AM
EmptyEternity

I've had the same issue since patch 6.01 as well. I got it working yesterday by fixing the corrupted game files but today I've gotten the same error and this time my previous solution isn't working. I should mention that my error code is the exact same as the OP's.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\thesi\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz (20 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32687.082MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37551.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.425GB SYSTEM_FREEDISC_SPACE 3052.995GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 3721.116GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16343.541 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16343.541 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_697983dd21312b3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {358C0FB9-E243-4BF6-BA2A-295BCE8080E9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_SOUND ASUS VS247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {91A461AE-018C-4014-8163-1E757F17465D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6E56AF3C-3FC3-4D19-8E66-8B67B1444D5F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9126.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 19:00:00
SYSTEM_SOUND SPDIF Out (XONAR SOUND CARD)
SYSTEM_SOUND_DEVICE_ID {7F79FCF5-FBA7-4860-8DDA-AF7314C34C68}
SYSTEM_SOUND_DEVICE_NAME ASUSSC40.sys
SYSTEM_SOUND_DRIVER_VERSION 8.22.55.750
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/23/2016 19:00:00
SYSTEM_SOUND Speakers (XONAR SOUND CARD)
SYSTEM_SOUND_DEVICE_ID {406CE8D4-03BC-4E69-AE9D-2C13DFCE6831}
SYSTEM_SOUND_DEVICE_NAME ASUSSC40.sys
SYSTEM_SOUND_DRIVER_VERSION 8.22.55.750
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/23/2016 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5A68A00-81E4-11EB-8013444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D766B090-81E4-11EB-8014444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D766B090-81E4-11EB-8015444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D766D7A0-81E4-11EB-8016444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9309B20-81E4-11EB-8017444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B7F16C0-81CA-11EB-8001444553540000}
SYSTEM_INPUT_NAME XONAR SOUND CARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E526BD60-81E4-11EB-8018444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCF7F1A0-81E4-11EB-800F444553540000}
SYSTEM_INPUT_NAME Lian Li O11 Dynamic Designed by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6E647B0-81E4-11EB-8019444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCF818B0-81E4-11EB-8010444553540000}
SYSTEM_INPUT_NAME Lian Li O11 Dynamic Designed by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6E647B0-81E4-11EB-801A444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E6E647B0-81E4-11EB-801B444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7CB2970-81E4-11EB-801C444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCF83FC0-81E4-11EB-8011444553540000}
SYSTEM_INPUT_NAME Lian Li O11 Dynamic Designed by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CCF83FC0-81E4-11EB-8012444553540000}
SYSTEM_INPUT_NAME Lian Li O11 Dynamic Designed by Razer
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NVIDIA GeForce Overlay
Avast Driver Updater
Microsoft Text Input Application
GeForce Experience
How to Disable GPU Overclocking? - Internal Hardware - Google Chrome

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Avast Secure Browser
Floris Evolved
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Cortex
Razer Synapse
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
ChkHwId
NordVPN network TAP
Intel(R) Chipset Device Software
Avast Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.13 (x64)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ASUS XONAR AE AUDIO DEVICE
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Epic Games Launcher
Vortex
7-Zip 19.00 (x64)
Avast Premium Security
Avast Driver Updater
Cheat Engine 7.2
Microsoft 365 - en-us
Wizard And Minion Idle
Rogue Lords
Monster Train
NGU IDLE
Potion Craft
AI＊Shoujo/AI＊少女
GetsuFumaDen: Undying Moon
Persona 5 Strikers
NGU INDUSTRIES
Cookie Clicker
鬼谷八荒 Tale of Immortal
GetsuFumaDen: Undying Moon Mini Soundtrack
Pascal's Wager Original Game Soundtrack
Your Chronicle
Aliens: Fireteam Elite
Castlevania Advance Collection
Dawn of Corruption
Disciples: Liberation Soundtrack
Tap Wizard 2
Mount & Blade II: Bannerlord
FINAL FANTASY XIV Online
Mount & Blade: Warband
MADNESS: Project Nexus
Valheim
Last Epoch
Back 4 Blood
SUCCUBUS
Intel(R) Chipset Device Software
ProductDaemonSetup
NordVPN
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
LauncherSetup Install
Microsoft .NET Core Host - 3.1.13 (x64)
CheckDevicesConfigurator
Ghostery Midnight 1.4.0
SonicStudioSetup
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
NordVPN network TUN
Microsoft Windows Desktop Runtime - 3.1.13 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS XONAR AE Audio Driver Package
Microsoft .NET Core Host FX Resolver - 3.1.13 (x64)
Microsoft .NET Core Runtime - 3.1.13 (x64)
NahimicSettingsConfigurator
Epic Games Launcher Prerequisites (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003DC8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004DBC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000464C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002318
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004558
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00001BF4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004970
C:\Program Files (x86)\Steam\steam.exe 00001704
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005E58
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000690
C:\Program Files\Avast Software\Avast\AvastUI.exe 0000577C
C:\Program Files\Avast Software\Driver Updater\DriverUpdUI.exe 0000075C
C:\Program Files\Google\Chrome\Application\chrome.exe 00000E38
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00002550
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00005AD0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000A94
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000031E8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00004364
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00004A38
C:\Program Files\WindowsApps\Microsoft.GamingApp_2112.1001.10.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 00004D5C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 000005F8
C:\Users\thesi\AppData\Roaming\BitTorrent\BitTorrent.exe 000046D8
C:\Users\thesi\AppData\Roaming\BitTorrent\btfs\btfs.exe 000053B4
C:\Users\thesi\AppData\Roaming\BitTorrent\helper\helper.exe 00005334
C:\Users\thesi\AppData\Roaming\BitTorrent\updates\7.10.5_46097\bittorrentie.exe 00004F9C
C:\Windows\Explorer.EXE 00001628
C:\Windows\System32\RuntimeBroker.exe 00005A74
C:\Windows\System32\rundll32.exe 00001490
C:\Windows\System32\svchost.exe 00001890
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002C44
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002250
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003A14
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000059AC
C:\Windows\system32\ApplicationFrameHost.exe 00004D28
C:\Windows\system32\SettingSyncHost.exe 00001DFC
C:\Windows\system32\conhost.exe 00004018
C:\Windows\system32\sihost.exe 00000EA8
C:\Windows\system32\svchost.exe 00003528
C:\Windows\system32\taskhostw.exe 000011A8
12-23-2021, 09:52 AM
Antheria

ahh so it's not just me then. And yeah the only workaround ive found is reset all dislpay settings to orignial and somehow it worked, but im not sure if its just a quick fix. That, and with the error code in a separate tab i can continue to play. Even then, there's no sound when I play either. Seems like an issue on their end \o/
12-23-2021, 11:22 PM
EmptyEternity

I just tried resetting the system settings and it still crashed. I'm stuck playing on DirectX 9 now.
12-24-2021, 01:32 AM
TheRealRazorros

Also gonna jump in here and say iv been having the exact same issue since the patch came out, having had no issues at all before hand. Iv tried reinstalling graphics drivers, making sure windows is updated, validating game files, even changing my cpu clock incase it was overloading as its an intense cpu game. But nothing has worked. Restoring the game via its client worked temporarily but when i played a few hours later the issue came back.

Really hoping they address this as it seems to be something out of our control. Iv played on directx9 a bit but even that can be prone to crashing from time to time.
12-24-2021, 04:47 AM
CedricKenobi

yeah I tried to switch to directx9 and aside from the visual downgrade (which is a bummer) I cant load into any of the new zones without the game crashing
01-16-2022, 06:37 AM
Onile

I'm having the same problem as well. the launches and the error comes. can play, but without sound. nothing i saw online seens to solve this. :(

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\work\OneDrive\Documentos
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, Compilação 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/11/19 09:34:56 Ver: 05.0000C
SYSTEM_LANGUAGE português (Configuração regional: português)
SYSTEM_MEMORY 8153.957MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16857.957MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.308GB SYSTEM_FREEDISC_SPACE 41.630GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.454GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.271GB SYSTEM_FREEDISC_SPACE 284.453GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 113.245GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GT 1030
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1982.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4076.979 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/14/2021 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Alto-falantes (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0FE279A4-EBC1-4927-BA2E-24B055033370}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 2/17/2020 21:00:00
SYSTEM_SOUND DigitalOutput (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {95D0CDF8-7EB0-4223-BA4E-9DAC3499471E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE Inglês
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 21:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {198D1560-BD4D-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gamepad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {C91CCDC0-38BB-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C91CF4D0-38BB-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
An unexpected error has occurred. Exiting FFXIV - Google Chrome
Configurações
Configurações
Microsoft Text Input Application

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

3uTools
Aplicativo da área de trabalho Autodesk
Battle.net
Diablo III
Driver Booster 8
DroidCam Client
Google Chrome
Heroes of the Storm
IRPF2021
K-Lite Mega Codec Pack 16.1.2
Microsoft Edge
Microsoft Edge Update
Npcap
Origin
PyCharm Community Edition 2021.2.3
Componente de Segurança Bradesco
Steam
The Elder Scrolls Online
Ubisoft Connect
Wireshark 3.4.6 64-bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Autodesk Advanced Material Library Image Library 2018
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Autodesk App Manager 2016-2018
Autodesk AutoCAD Performance Feedback Tool 1.2.8
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Aplicativos da Autodesk em destaque 2016-2018
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29914
Python Launcher
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
FARO LS 1.1.600.6 (64bit)
Suporte para Aplicativos Apple (32-bit)
Intel® Driver & Support Assistant
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Autodesk Material Library 2018
TechPowerUp GPU-Z
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel Driver && Support Assistant
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Apple Software Update
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Dragon Age™: Inquisition
Dragon Age™ II
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Autodesk Material Library Base Resolution Image Library 2018
Vortex
7-Zip 19.00 (x64)
Autodesk AutoCAD 2018 - Português - Brasil (Brazilian Portuguese)
CPUID CPU-Z 1.96
Guild Wars 2
Hades
Owlboy
Dragon Age™ Inquisition
Dragon Age II
Tomb Raider
The Witcher 2: Assassins of Kings Enhanced Edition
Grim Dawn
Warframe
Strider
BattleBlock Theater
Lovers in a Dangerous Spacetime
Hyper Light Drifter
Darkest Dungeon®
XCOM 2
Hero Siege
Endless Legend™
The Elder Scrolls Online
Moon Hunters
Children of Morta
Dragon's Dogma: Dark Arisen
CrossCode
Divinity: Original Sin Enhanced Edition
SMITE
Ori and the Blind Forest: Definitive Edition
Oxenfree
NeuroVoider
Wasteland 2: Director's Cut
Stardew Valley
Shadow Tactics: Blades of the Shogun
Divinity: Original Sin 2
Overcooked
Battle Chasers: Nightwar
Oxygen Not Included
Pyre
Domina
Sundered: Eldritch Edition
Pillars of Eternity II: Deadfire
Kingdoms and Castles
Monster Hunter: World
Into the Breach
Wargroove
The Swords of Ditto: Mormo's Curse
Stoneshard
Halcyon 6: Lightspeed Edition
Star Renegades
Heroes of Hammerwatch
GRIS
Fell Seal: Arbiter's Mark
Kingdom Two Crowns
Wildermyth
USBPcap 1.5.4.0
Update for Windows 10 for x64-based Systems (KB4480730)
Suporte para Aplicativos Apple Apple (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.10.0 Add to Path (64-bit)
Warsaw 2.21.0.33 64 bits
Python 3.10.0 Documentation (64-bit)
Motorola Mobile Drivers Installation 6.4.0
AutoCAD 2018
ACAD Private
AutoCAD 2018 Language Pack - Brazilian Portuguese
AutoCAD 2018 - Português - Brasil (Brazilian Portuguese)
ACA & MEP 2018 Object Enabler
Microsoft Update Health Tools
Autodesk License Service (x64) - 5.1.4
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Bonjour
Python 3.10.0 Utility Scripts (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB4023057)
Python 3.10.0 Test Suite (64-bit)
UpdateAssistant
Apple Mobile Device Support
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Python 3.10.0 Development Libraries (64-bit)
Python 3.10.0 Tcl/Tk Support (64-bit)
Python 3.10.0 Core Interpreter (64-bit)
NVIDIA Driver de gráficos 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA Software do sistema PhysX 9.21.0713
Atualizações da NVIDIA 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA Driver de áudio HD 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Intel(R) SUR QC Software Asset Manager
A360 Desktop
Python 3.10.0 Standard Library (64-bit)
Verificação de integridade do PC Windows
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Python 3.10.0 pip Bootstrap (64-bit)
Python 3.10.0 Executables (64-bit)
Epic Games Launcher Prerequisites (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe 0000174C
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\acwebbrowser\acwebbrowser.exe 00003868
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001DD0
C:\Program Files\Google\Chrome\Application\chrome.exe 000033B4
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002C08
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000880
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002FE4
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3407.0_x64__8j3eq9eme6ctt\GCP.ML.BackgroundSysTray\IGCCTray.exe 00000FC4
C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.3407.0_x64__8j3eq9eme6ctt\IGCC.exe 000039A8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00003410
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000009E0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002900
C:\Users\work\AppData\Local\Discord\app-1.0.9003\Discord.exe 00000C5C
C:\Users\work\AppData\Local\Microsoft\OneDrive\21.245.1128.0002\FileCoAuth.exe 0000027C
C:\Users\work\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002FD8
C:\WINDOWS\Explorer.EXE 00001D7C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001CFC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002658
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000660
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000028A8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000037D0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002078
C:\WINDOWS\system32\DllHost.exe 00000FF0
C:\WINDOWS\system32\SettingSyncHost.exe 00002AB0
C:\WINDOWS\system32\conhost.exe 00002538
C:\WINDOWS\system32\sihost.exe 00000570
C:\WINDOWS\system32\svchost.exe 00001F68
C:\WINDOWS\system32\taskhostw.exe 00001D24
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000025E8
C:\Windows\System32\RuntimeBroker.exe 00003464
C:\Windows\System32\SecurityHealthSystray.exe 000026BC
C:\Windows\System32\oobe\UserOOBEBroker.exe 000036E4
F:\Epic Games\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00003F40
F:\Epic Games\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002BA8
F:\Steam\GameOverlayUI.exe 00003A74
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023E4
F:\Steam\steam.exe 00002CC4
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003034
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002B2C
01-22-2022, 04:14 AM
Thukoolo

Good morning everyone!

I apologize for the delay in response to this issue and for the ongoing issues you all are facing.

Please try the following below if you have not already done so:

- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

If these troubleshooting tips do not resolve the issue, please reply back with the troubleshooting steps you have already taken to help resolve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!
01-23-2022, 02:28 PM
Puss_Kat

Type mixer into start menu search and change ffxiv to use the realtek sound instead of blank.