Launcher won't accept login info, but it's correct.

I've been trying to play for the last 3 hours and the launcher will not accept my information suddenly.

I can log into the mogstation/loadstone/SE website so the information is all correct.

I CANNOT contact SE customer service. The only option I'm being given is to email them, but it requires information I don't have about a security question I don't remember setting up.

How do I actually contact SE to get this fixed?

I have the same problem. I was even able to change my password through the launcher, but that same password wouldn't let me login. I made a ticket with SE. No reply yet.

I can not even get t he launcher to load correctly.

Correction. I changed launcher to the original one, and it worked. I was able to log in, but the newer version does not work. All the screen are blank.

revert back to the old launcher in settings.

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Originally Posted by skywarnmc27

revert back to the old launcher in settings.

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I'm on ps5, doesn't seem to be an option.

Same issue - got booted in a 2002, tried to log back. Reset my password like 5 times and it won't accept it. Mogstation is fine somehow....

I also tried to install the PC version, but I couldn't log in during the install phase, so it's not a ps5/platform issue.

If you have VPN on, it seems to be causing an issue with the launcher. I turned it off, logged in, then turnedi t back on before launching the client and it worked.

I notice this post in News on the Lodestone about the launcher

https://na.finalfantasyxiv.com/lodes...38fa9d175a819a

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Originally Posted by OrangeGoose

If you have VPN on, it seems to be causing an issue with the launcher. I turned it off, logged in, then turnedi t back on before launching the client and it worked.

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Hey thanks! this is fixing it for me

Quote:

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Originally Posted by OrangeGoose

If you have VPN on, it seems to be causing an issue with the launcher. I turned it off, logged in, then turnedi t back on before launching the client and it worked.

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I've heard about this. Never used a VPN. Don't know if that even exists on ps5.

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Originally Posted by Krail

I've heard about this. Never used a VPN. Don't know if that even exists on ps5.

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Unfortunately, not sure on other platforms....

Also a VPN is how a lot of people are even able to play this game right now because of 90006 errors. Throwing ANOTHER issue in our way is honestly getting unnecessarily frustrating.

What the hell is this
https://i.imgur.com/84vWzo6.png
https://i.imgur.com/d5PwuuY.png

Quote:

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Originally Posted by dark494

What the hell is this
https://i.imgur.com/84vWzo6.png

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Getting the same thing. On both old and new launcher.

same got 5003'd

I was 5003'd at around 900 in quene and got this error in the client. I have comments from someone else in my FC that they were 90k'd outta the game and upon login to client get this error

Quote:

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Originally Posted by dark494

https://i.imgur.com/d5PwuuY.png

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I'm getting this as wall.

Ugh... same issue here.

EDIT: Got to log in once right after posting this... got a 5003 error on title screen.

The companion app is the same just loops over and over with the error code 311007, looks like the login servers are down. They had some maintenance on it earlier today, and it seemed to affect logging in for a bit but cleared up. It looks like something else might have gone down in the same vein.

Quote:

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Originally Posted by dark494

What the hell is this
https://i.imgur.com/84vWzo6.png
https://i.imgur.com/d5PwuuY.png

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Same here can't login with old or new client layout, with or without a connection service.

Quote:

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Originally Posted by Jonnara

Same here can't login with old or new client layout, with or without a connection service.

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Oh they updated the client layout? That's probably where the problem is then... system is probably trying to verify version and is not getting the expected response, then compiled with server congestion.

Just got kicked out while my static were doing the level 89 EX trial. Now I can’t even log into the launcher. :’)

I just want to play video games.

Likely Square Enix Account server having issues:
https://eu.finalfantasyxiv.com/lodes...a98e556db78510

Was in Q several times then errored out. On a direct fiber ethernet connection. My internet is stable and working. Now I try to log in with the correct information and cant even get into the game due to "technical issue has occurred."

https://twitter.com/FF_XIV_EN/status...08089076826113

Quote:

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Originally Posted by dark494

https://twitter.com/FF_XIV_EN/status...08089076826113

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At least they finally recognize there's a problem, although only because it's worse now I suppose.

Fixed now and i am back in queue savage.