Queue Complaint Megathread

It's becoming hard to get through all these posts when there is a new post about it every other post in the general forum.

I'll start with my complaint. I'm 3705 in line, and I'm sick. My strength feels completely sapped, and by the time I log in after waiting in the queue, sometimes I have no choice but to log out and rest because of my health. It's really stressing me out. :/

https://tenor.com/view/cat-bed-layin...s-gif-20013760

Would be nice if they congelled them and stuck them here just to keep so many off the front page of the forums. It's a bad issue, but it should be expected. This issue is pretty rough, I was there at ShB launch, and never saw it get as high as I've seen here, but I play on Primal. Still, it's been a great expansion in terms of msq and music, and seeing them trying to break into a new styles of quests.

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Originally Posted by DamianFatale

It's becoming hard to get through all these posts when there is a new post about it every other post in the general forum.

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You don't say!?

Jeezus, the irony.

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Originally Posted by Breakbeat

You don't say!?

Jeezus, the irony.

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Just trying to help clean up the excess of posts. No irony here.

Honestly, it's a good attempt at doing so, but so many seem to want to grab attention for themselves.

As much as the queue fiasco is inexcusable on Square's part, people only post about it in separate threads to draw attention to themselves. Don't waste your time.

Let people vent it's cathartic. And if it bothers you so much block them. Heck block me if you want. I don't know who you are and could care even less. See it's that easy.

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Originally Posted by DamianFatale

It's becoming hard to get through all these posts when there is a new post about it every other post in the general forum.

I'll start with my complaint. I'm 3705 in line, and I'm sick. My strength feels completely sapped, and by the time I log in after waiting in the queue, sometimes I have no choice but to log out and rest because of my health. It's really stressing me out. :/

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Thank you! After some conversation earlier today I was contemplating doing the same, but then had to tend to some family matters. Now that I'm back, I see you've already done the deed and I appreciate that, thank you!

I'll post any further updates / discoveries I have in this thread.

Edit: Because I still can't login and have spare time, and even happen to be on the front page, I'm going to start grabbing / consolidating / posting some of the critical points people have been flagging and linking in the various threads so that they can maintain some form of visibility-

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Originally Posted by Puremallace

Someone on reddit was nice enough to do a full technical analysis of the cause of the 2002 error and JUST LIKE everyone has been saying.

The server is resetting you client every 15 minutes and if it desyncs during this client reset it crashes the client.

This has nothing to do with your internet but an internal server side check done once that causes you client to crash.

Fix this now and stop blaming your consumers for internal coding issues.

https://docs.google.com/document/u/0...jk/mobilebasic

Source: reddit user u/pitiful-marzipan

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Originally Posted by Havokation

They probably know this and don't want to fix it, hence why they are blaming their customer's internet connexion since that problem arisen, circa 2014?

https://forum.square-enix.com/ffxiv/...tered-an-error

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Originally Posted by Larirawiel

It depends how the value of 15 minutes is stored. If it is a constant somewhere in the sourcecode then it should be easy "fixable" by increasing the value to a much higher value without many changes in the client. And i also doubt that it would break something. But this would not be a real fix but more a mitigation.

A real fix should remove the disconnects every 15 minutes completely and then there should be a reconnect mechanism with more than one try.



Here is the link:
https://docs.google.com/document/d/1..._OdCBfejk/edit

Cheers

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Honestly, the queues in the afternoon during the weekends do sap my willingness to do things in game, so I'm hoping that things start settling down soon or I'll have to plan out what I wanna do and log in during the week when my mornings are free (since I work evenings)

I would hope people post their frustrations here then. We really should have mods merging threads, but alas.

Hmmm... Connectivity seems to be getting worse. Again, I have nothing else connecting to the internet, and yet when I try to connect to the data center it's immediately crashing out with the 2002. Not even getting to the queue.

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Originally Posted by Lanadra

I would hope people post their frustrations here then. We really should have mods merging threads, but alas.

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I still wonder if mods are afraid to do anything in the forums ever since the controversies of excessive moderation from several years ago. Since there are a lot of new people, I'm not sure people remember, but basically people got banned too frequently, and it caused some significant backlash.

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Originally Posted by MD5Ray01

Honestly, it's a good attempt at doing so, but so many seem to want to grab attention for themselves.

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including OP LMAO

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Originally Posted by Skiros

including OP LMAO

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I'm not exactly happy with this comment. Just trying to help out, and as usual people on the forums are.. a mess. It's like we can't get anything done around here without trying to sabotage one another. It's so weird that people go "omg they just want attention on PUBLIC forum". It's a literal post. With views. Replies. And upvotes.

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Originally Posted by Skiros

including OP LMAO

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At least they named it Megathread and are trying to get people to post in here. I'm hoping a lot of people air their grievances here and let it build up, we don't need over 10 threads for a single issue everybody knows about.

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Originally Posted by RyuDragnier

At least they named it Megathread and are trying to get people to post in here. I'm hoping a lot of people air their grievances here and let it build up, we don't need over 10 threads for a single issue everybody knows about.

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Sadly it hasn't been happening enough. The front page is still flooded. I think people are too frustrated to bother finding the megathread. Maybe if we comment a couple times it will finally catch on.

It looks like SE has a bit outdated(or at least incapable of population influx from other games) server infrastructure, considering they have even hardcoded 15 minutes timeout into client side. As far as I remember, they are not yet trying out those AWS or other cloud server services yet. Maybe it's time to invest into those options? If SE's intention is not giving out any more compensation, maybe invest on those cloud infrastructure then reduce the portion of cloud infrastructure when the rush period seems to be passed.



Of course, those cloud services would charge a lot up front since it's an emergency purchase. But the EW hype hasn't completely dwindled yet and the dinosaur of MMO is still crumbling. It's the best way to invest more to obtain loyal customers who have track record keep returning to their favorite game for more than 10 years.


I know there's some grudges on Korean companies Japanese people has. To be bluntly: Panasonic+Sony+all the other Japanese tech <<<<<< Samsung Electronics these days. But you need to learn from the competition. LostArk is a Korean title and they are doing extremely good in their domestic market as well.
https://namu.wiki/w/2021%EB%85%84%20%EB%A1%9C%EC%8A%A4%ED%8A%B8%EC%95%84%ED%81%AC%20%EC%9D%B4%EC%A3%BC%20%EB%8C%80%EB%9E%80
(Language: Korean. Try with your luck with translator if you can't read Korean)

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Originally Posted by Tavieon

It looks like SE has a bit outdated(or at least incapable of population influx from other games) server infrastructure, considering they have even hardcoded 15 minutes timeout into client side. As far as I remember, they are not yet trying out those AWS or other cloud server services yet. Maybe it's time to invest into those options? If SE's intention is not giving out any more compensation, maybe invest on those cloud infrastructure then reduce the portion of cloud infrastructure when the rush period seems to be passed.



Of course, those cloud services would charge a lot up front since it's an emergency purchase. But the EW hype hasn't completely dwindled yet and the dinosaur of MMO is still crumbling. It's the best way to invest more to obtain loyal customers who have track record keep returning to their favorite game for more than 10 years.


I know there's some grudges on Korean companies Japanese people has. To be bluntly: Panasonic+Sony+all the other Japanese tech <<<<<< Samsung Electronics these days. But you need to learn from the competition. LostArk is a Korean title and they are doing extremely good in their domestic market as well.
https://namu.wiki/w/2021%EB%85%84%20%EB%A1%9C%EC%8A%A4%ED%8A%B8%EC%95%84%ED%81%AC%20%EC%9D%B4%EC%A3%BC%20%EB%8C%80%EB%9E%80
(Language: Korean. Try with your luck with translator if you can't read Korean)

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I agree strongly with this. I want to see the packet loss issues with the queue resolved in the meantime while we are waiting for servers. I honestly have no doubt that in time we will get new worlds on every server, as well as new Data Centers for all regions. Although I don't see new Data Centers happening as soon as new worlds. A couple new worlds per Data Center would be a lot faster to implement first. I think they should extend each Data Center by at least three servers. NA needs it bad, but I would hope that EU would get them as well. EU is in a tough state too from what I have heard.