Reproducible client crash when Bluetooth headsets connect/disconnect with PC
Description:
When a Bluetooth headset is disconnected from a Windows PC, this can cause the game client to silently crash. In some cases, an error message appears.
This is notable due to the current long queue times, where a headset might not be able to remain connected for the length of the queue, or is disconnected as some part of a sleep function on the headset.
Frequency:
100% of the time
Repo Steps:
1. Pair a Bluetooth headset with Windows, being able to establish a connection with the device.
2. Log in through the launcher, and start the game client.
3. Turn on the Bluetooth headset, and connect with Windows.
4. Turn off the Bluetooth headset so that the audio device is disconnected.
5. Turn on the Bluetooth headset again, reconnecting the audio device.
If this does not reproduce the crash, try the following:
3a. Click on the Windows sound icon in the system tray, and change the audio output device from: "Headphones (Your Headset Name)" to "Headphones (Your Headset Name Hands-Free AG Audio)" or vice versa
Tested confirmed with:
- Bose NC 700 Headphones
- Anker SoundCore Spirit X
Video:
https://imgur.com/ApzhyCL
(A bluetooth headset is connected to a windows PC.
The output device is switched beetween Audio and Headset modes.
The bluetooth headset is turned off, disconnecting the device.
When the headset it turned on again, it automatically reconnects, and the FFXIV client crashes without warning.)
Error Messages:
https://i.imgur.com/owks6oa.png
https://i.imgur.com/QNLxGJl.png
Code:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Ian\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/18/18 18:37:24 Ver: 35.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16324.840MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 53092.840MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.156GB SYSTEM_FREEDISC_SPACE 221.858GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 123.751GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1497.774GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 1848.895GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.064GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 219.960GB SYSTEM_FREEDISC_SPACE 17.561GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1422.885GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 298.089GB SYSTEM_FREEDISC_SPACE 171.065GB
SYSTEM_STORAGE P:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 78.128GB SYSTEM_FREEDISC_SPACE 40.634GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.420 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8162.420 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 27GL850 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DAD3F69D-6215-487A-9C47-83B0F22476EF}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_SOUND DELL U2713HM (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3547DF0D-82A1-4B08-AEEA-7E3173C136CC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_SOUND Headphones (Silence Materia Stereo)
SYSTEM_SOUND_DEVICE_ID {14B0CDFE-F53B-4B3F-A7A1-BA24D8462AF9}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 00:00:00
SYSTEM_SOUND Headphones (Soundcore Spirit X Stereo)
SYSTEM_SOUND_DEVICE_ID {76BA7226-99FE-4EB1-8281-7170E95390AA}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 00:00:00
SYSTEM_SOUND Headset (Silence Materia Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {78FF32EE-903F-4C02-8DF8-99B1940FC6B1}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1266
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/27/2021 00:00:00
SYSTEM_SOUND Headset (Soundcore Spirit X Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {F9D402F4-7C40-4028-8F9E-E46E513C78CD}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1266
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/27/2021 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {004D96CD-00E4-4C32-9F5F-3DFEB80231BB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7829
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/20/2016 00:00:00
SYSTEM_SOUND Speakers (Wireless Controller)
SYSTEM_SOUND_DEVICE_ID {35F06548-0F2F-4B28-914E-790FBFA4B3F3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7361C4D0-25CE-11EB-8001444553540000}
SYSTEM_INPUT_NAME KBD75
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 183 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B46E4F0-C3DE-11EB-8002444553540000}
SYSTEM_INPUT_NAME Logitech Download Assistant
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {736483F0-25CE-11EB-8002444553540000}
SYSTEM_INPUT_NAME KBD75
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 672 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7364D210-25CE-11EB-8003444553540000}
SYSTEM_INPUT_NAME KBD75
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00004970
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002A48
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00001CC4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000480C
C:\Program Files (x86)\Steam\steam.exe 000017C4
C:\Program Files\Everything\Everything.exe 0000315C
C:\Program Files\Google\Drive File Stream\53.0.8.0\GoogleDriveFS.exe 000037F4
C:\Program Files\Google\Drive File Stream\53.0.8.0\crashpad_handler.exe 000002C0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003254
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001A10
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000015B4
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00000880
C:\Program Files\WindowsApps\Microsoft.GamingApp_2112.1001.9.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 0000064C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2112.1001.9.0_x64__8wekyb3d8bbwe\XboxPcApp.exe 00002318
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000038D8
C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_10.2101.28.0_x64__8wekyb3d8bbwe\Time.exe 000031A4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003DC8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000299C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00000804
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000B20
C:\Users\Ian\AppData\Local\Discord\app-1.0.9003\Discord.exe 00000D48
C:\WINDOWS\Explorer.EXE 00001CF4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002BEC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000026D4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000024E8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001AEC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004098
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001BEC
C:\WINDOWS\system32\DllHost.exe 000031C8
C:\WINDOWS\system32\SettingSyncHost.exe 0000295C
C:\WINDOWS\system32\conhost.exe 00002A50
C:\WINDOWS\system32\sihost.exe 000011C8
C:\WINDOWS\system32\svchost.exe 00001BF8
C:\WINDOWS\system32\taskhostw.exe 00001628
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004264
C:\Windows\System32\CompPkgSrv.exe 00001C08
C:\Windows\System32\DataExchangeHost.exe 000019E8
C:\Windows\System32\RuntimeBroker.exe 00002E28
C:\Windows\System32\SecurityHealthSystray.exe 00002D24
C:\Windows\System32\SystemSettingsBroker.exe 00003DE0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001278
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001AC0
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000548
