Sound stuttering.

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12-05-2021, 02:57 PM
ZetsubouX

Sound stuttering.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: It started on 6.0 release.
Frequency: All the time I am logged in the game and something happens that causes a sound effect. Becomes nearly unbearable when there are a lot of sound effects at once.
World name: Odin.
Character name: Glenn Dewulf.
Retainer name: None.
NPC name: None.
Monster name: None.
Class/Level: Warrior/53.
Party or solo: Both.
In-game time: All the time.
Area and coordinates: Everywhere.
Housing: None.
Steps:
1. Log into the game.
2. Hear a sound effect of any kind.
3. Stuttering occurs, particularly in dungeons, where there are a lot of sound effects.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: My connection is excellent at all times...
- Modem maker/model number: I don't even know. I don't think this is relevant.

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.7
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 8124.422MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14524.422MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 72.080GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4062.211 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_aa150027fc57c02d\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Luidsprekers (Logitech USB Headset H340)
SYSTEM_SOUND_DEVICE_ID {02A7A186-6AD9-4B59-99A5-E672538CED51}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D69E80-3AA4-11E9-8004444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D6ECA0-3AA4-11E9-8005444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset H340
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D5DB30-3AA4-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0D67770-3AA4-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
12-06-2021, 12:16 AM
rody29

bump same problem here
12-06-2021, 05:23 AM
RinaShinomiya

Having the same issue.
Occurs on both DX9 and DX11 versions of the game, occurs since 6.0 update.
12-06-2021, 08:03 AM
-BlueGreen-

Same here. I haven't tried DX9 client since I recall it has a habit of crashing on me. I've also tried enabling/disabling the new sound plugin. Game and computer both restarted several times since early access started. I've seen threads where people have tried reinstalling with no luck (I'm not going to bother as no one has reported that as a fix).
12-06-2021, 08:57 AM
Peachyglass

Having the same issues. The stutter is constant. At high peek times in the server I just lose audio entirely and it won't come back until I restart the client. And since that's happened during peek hours it's nearly impossible to get back in to the game for 2+ hours. Direct x9 or x11 doesn't matter, it's done it on both. I've tried uninstalling and reinstalling ffxiv and multiple reboots of my computer and nothing has worked. At this point it's extremely disheartening and frustrating because audio is so integral to the cutscenes and story.
12-06-2021, 09:11 AM
ArthurATDayne

Also having constant sound stutter problems, especially problematic in dungeons/raids/trials with other players, very annoying and distracting.
12-06-2021, 09:33 AM
Taminfey

Same issue here, only happens when my headphones are connected though?? Crashes the game every time I use them, haven't made it past the queue yet. Error message is in Japanese too despite having the UI in English lol
12-06-2021, 10:18 AM
Palawin

Quote:

Originally Posted by Taminfey

Same issue here, only happens when my headphones are connected though?? Crashes the game every time I use them, haven't made it past the queue yet. Error message is in Japanese too despite having the UI in English lol

I’m having the same issue as this but only when I try to change audio device from speakers to headphones. As soon as I switch to headphones I get very loud sound stuttering and then the game crashes. If I load the game with headphones already in use there are no problems.
I switch between speakers & headphones often and this only started happening in 6.0.
12-06-2021, 06:19 PM
ZetsubouX

Bump, since so many others are having these issues.
12-06-2021, 11:18 PM
ValkyrusNekroz

Bump. Tired of watching CS's with talking and no talking, also no casting sounds please fix this its annoying waiting 4 hours to get into the game then have zero sound to play a game with other than BGM and System sounds.
12-07-2021, 11:22 PM
ZetsubouX

Bump... /10char
12-08-2021, 04:43 AM
RinaShinomiya

Interestingly enough i had no audio stuttering in the final dungeon. But i do pretty much everywhere else.
12-08-2021, 01:45 PM
Alcappucino

Bump. Same issue, tried searching online and nothing seemed to make it better; especially bad in voiced cutscenes which make them incredibly unfun.
12-08-2021, 03:58 PM
AeroXaia

Same. Somebody else posted a video, it sounds like this: https://youtu.be/xVDG5YSDA9o

The audio stutters and slows down.

Frequency: Always
World: All
Character Name@Home World: Aero Renarria@Ultros

Steps:
1. Log in.
2. Sound is distorted.

It can be intermittent, but it gets worse when any player uses an action (self or others). Every time I cast a spell, it distorts, if it wasn't already. Sometimes the music is ok when nothing else is happening, but using a spell of any kind will make it distorted.

If a player is far away, the distortion doesn't seem to happen, even though I can see the spell effect, but I'm not sure about this.

I can make it extremely worse by adjusting a certain setting in windows, or make it somewhat better, but not make it go away completely (especially in big battles). Some people report it only happens in combat, and I believe this is why. The setting is this: https://www.faqforge.com/wp-content/...68-768x432.png

At 100% "Maximum processor state", there is less issue, but it still happens in big battles.

At 80%, it happens if I use any action (spell, ability, skill, etc), or if anyone nearby does.

At lower numbers, it happens all the time without doing anything.

At very low numbers, it's even more exaggerated and impossible to miss.

In other words, the sound sounds lagged even when the framerate is good. Many (including myself) report having no issue at all before 6.0.

Even if you mute sound effects, the music will stutter and slow down the same way when anyone uses actions.

Sometimes it's ok for a few moments when first loading, before becoming like this. One time after a teleport it seemed better, but then after a short time went back to being bad. It sometimes seems to be able to handle a few actions before it turns bad, like something is accumulating rapidly when sounds are played, but I'm not sure. Music and menu items don't seem to cause issue on their own (but are affected if it's caused by anything else). Maybe they only affect it less.

(It is reported to happen with Windows 10 as well.)

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 09/26/13 13:47:03 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.473MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32665.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.471GB SYSTEM_FREEDISC_SPACE 45.982GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 993.664GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2024.988 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.12029.1000
SYSTEM_GRAPHICS_DRIVER_DATE 9/9/2020 10:31:06 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {857D8C7C-AB68-4073-993D-3A928DEDAB53}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7534
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/15/2015 4:58:08 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C3FDA20-FC3E-11EA-8004444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1D65BC80-FC3E-11EA-8007444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675B37A0-C5C2-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 19 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8004444553540000}
SYSTEM_INPUT_NAME Dual Box WII
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8005444553540000}
SYSTEM_INPUT_NAME Dual Box WII
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-8009444553540000}
SYSTEM_INPUT_NAME 21.5 inch PenDisplay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-800A444553540000}
SYSTEM_INPUT_NAME 21.5 inch PenDisplay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {675DA8A0-C5C2-11EA-800B444553540000}
SYSTEM_INPUT_NAME 21.5 inch PenDisplay
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
12-08-2021, 11:07 PM
Blaksen

While I don't have a constant issue like other people, I also get sound stuttering when in fates with many players or in some dungeon fights.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
SYSTEM_CPU Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8191.227MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32763.051MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 916.486GB SYSTEM_FREEDISC_SPACE 94.105GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3998.438 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3839.613 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/6/2021 3:36:08 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1AE9746C-0777-4FC0-B3ED-1D82D2907875}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2019 9:34:01 PM
SYSTEM_SOUND Headset Earphone (Corsair VOID PRO Surround USB Adapter)
SYSTEM_SOUND_DEVICE_ID {2C21D6FA-D15F-452D-9605-1B53A6E85137}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2013 5:40:58 AM
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {40505B7A-D503-4ABA-82FA-46B6F7D11129}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2019 9:34:01 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9912F33A-32F3-430F-8265-EE8CFA591620}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.24519
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2019 9:34:01 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED5A780-3D39-11E0-8002444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED5A780-3D39-11E0-8004444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED5A780-3D39-11E0-8006444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED5A780-3D39-11E0-8008444553540000}
SYSTEM_INPUT_NAME Microsoft eHome Infrared Transceiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B2F91A90-86F5-11E9-8001444553540000}
SYSTEM_INPUT_NAME MX518 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C032E060-86F5-11E9-8002444553540000}
SYSTEM_INPUT_NAME MX518 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7E27F50-86F5-11E9-8003444553540000}
SYSTEM_INPUT_NAME MX518 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CBE40A60-86F5-11E9-8004444553540000}
SYSTEM_INPUT_NAME MX518 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-800F444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8010444553540000}
SYSTEM_INPUT_NAME G15 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8011444553540000}
SYSTEM_INPUT_NAME G15 GamePanel LCD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8012444553540000}
SYSTEM_INPUT_NAME Media Center Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8013444553540000}
SYSTEM_INPUT_NAME Media Center Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8014444553540000}
SYSTEM_INPUT_NAME Media Center Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FED81880-3D39-11E0-8015444553540000}
SYSTEM_INPUT_NAME USB2.0-CRW
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D9C06C0-8CCE-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Surround USB Adapter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
12-09-2021, 03:48 AM
RevanNight

I'm having the exact same problem with or without the direct x 11 option.
It's completely destroying the experience. I may have to wait until there's an actual fix on this to play.
Clarifying, I am playing Windows version on my PC through Steam.
12-09-2021, 03:49 AM
ImpishWaifu

I have been dealing with the same issues since endwalker release as well. My audio sounds like it's skipping/stuttering/lagging.
12-09-2021, 01:50 PM
Jawnycat

Same issue as reported, audio stutter/slowdown is omnipresent in dungeons/raids during combat, frequent otherwise. Is unplayably bad.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS P1.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16340.766MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20668.715MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.676GB SYSTEM_FREEDISC_SPACE 22.228GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 471.248GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 68.837GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 570 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8170.383 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - Panasonic-TV (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E6954B26-2277-4552-8A1C-44A6FDCF0237}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AC6F5CF9-E02A-4E53-9DC1-749ECA8091A9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Speakers (Turtle Beach PLa Headset)
SYSTEM_SOUND_DEVICE_ID {20E687A3-DC46-4391-9E72-95D4CFD2B5A5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A0D7C0-C8EC-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A0D7C0-C8EC-11EA-8002444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A803B0-C8EC-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A803B0-C8EC-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A803B0-C8EC-11EA-8006444553540000}
SYSTEM_INPUT_NAME Turtle Beach PLa Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {07A803B0-C8EC-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
12-09-2021, 02:32 PM
GrenDuelar

Just adding that I'm experiencing this as well, and it almost certainly has to do with the "listening position." Changing listening position to either 100% character or 100% camera often alleviates the issue, and by setting it to 100% and moving around the camera you can recreate the issue.
12-09-2021, 08:28 PM
Nenue

Bump. Its literally everywhere, even the sound of Aetherytes does it sometimes when I am standing alone in a town. It gets so bad in raids and large combat situations it starts to make me nauseous. I have tried all the usual solution suspects and nothing works. I feel a tad lucky nothing had made my game crash.
12-10-2021, 01:40 AM
WK74648

Sound being gone

Hi there,

I'm having same issues with sound. It happened twice and both were very similiar experienecs.

I que up for the 50/60/70/80 dungeon as a reaper. I got Kugane today and Ala Mhigo the first time. About 5 minutes in half my audio just stops and I can only hear a few things. Shortly after all sound is gone. Audio on my pc is fine.

The fact they both took place when I played reaper has me wondering if thats the issue. I've played the entire msq as DRG and currently leveling paladin and never had this issue. I only notice this in dungeons when i play reaper.

Only way to fix this is to close the game and reopen. with que times though this isnt possible depending on the day.
12-10-2021, 04:18 AM
Jawnycat

Quote:

Originally Posted by GrenDuelar

Changing listening position to either 100% character or 100% camera often alleviates the issue, and by setting it to 100% and moving around the camera you can recreate the issue.

Can confirm this does alleviate the issue, at listening position 0 sound still gets choppy occasionally, but is no longer constant.
12-10-2021, 01:48 PM
AeroXaia

Quote:

Originally Posted by Jawnycat

Can confirm this does alleviate the issue, at listening position 0 sound still gets choppy occasionally, but is no longer constant.

Doesn't seem to have much impact for me. The issue can be intermittent, so a lot of the times it seems like something worked but it's bad again later.
12-10-2021, 03:18 PM
Interrossiter

Also sound issues on PS5, main in game sounds & conversations are fine but sounds/sound effects in combat are muffled & sound like you're in an echoing tin can.
Tried various settings to no avail. Play through OLED TV with BOSE sound bar; all was working fine prior to Patch 6.0.
12-11-2021, 06:51 PM
Palawin

Quote:

Originally Posted by Palawin

I’m having the same issue as this but only when I try to change audio device from speakers to headphones. As soon as I switch to headphones I get very loud sound stuttering and then the game crashes. If I load the game with headphones already in use there are no problems.
I switch between speakers & headphones often and this only started happening in 6.0.

Just wanted to post an update - I seem to be able to avoid this issue by turning off the setting 'play sounds when window is not active'. If I change audio devices while this setting is off (obviously by alt tabbing out of the game: no sound playing at the time the device is swapped) - game seems to have no trouble.
12-12-2021, 04:25 AM
Eriane_Elis

Description:
Ambient sound and some other sound effects were not playing after using alt+tab. Presumably the proprietary sound controller from FFXIV had crashed. BGM and some sound effects did play. Exact specifics not recorded. Event viewer did not record any event during the problem.

Occurrence:
Once, could not duplicate issue.

System:
Windows 10.0.19043 Build 19043
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z490-E GAMING
Microsoft Xbox One S Game Controller (Bluetooth)

Software:
FF14 PC Edition, direct x 11, PC Download (Not steam)
Running using Steam (regular, not big picture) as external application
No proprietary sound manager used (Windows 10 exclusive)

Attempt to circumvent the issue:
- Switch from full screen to borderless window
- Switch to window mode
- Switch back to full screen mode
- Toggle audio from within the game
- Change output device using windows sound manager
- Turn off bluetooth speakers and back on again

Resolution:
- Closed game
- Rebooted computer
- Tested audio channels within the game menu before loading character, all is OK
12-13-2021, 09:27 AM
ZetsubouX

I'm still having these issues and I assume everyone else is as well...