Log in queues are not stable!

Quote:

---

The login queues are stable, and although they may appear to be moving slowly or the countdown numbers may not seem to be progressing, we have confirmed the queue is steadily moving forward as intended. Login will occur in order, so we kindly ask that you wait until you are logged in

---

That is not what is happening, at least to me and most of my FC. You log in queue for hours, get kicked, 2002 disconnected from lobby. Log back in and are at the back of the queue again. I have been in queue for over 8 hours today... That is not a stable queue.

The same here. 3 times today after queueing for over an our the queue crashes and puts me back a few thousand further behind. At the very least it should remember what position you were in the queue before crashing and put you back in the same place if you reconnect within a few minutes.

Prioritise the players who have been actively playing in the weeks before this release. This is looking like the joke that is New World which for an established game is very poor.

Quote:

---

Originally Posted by Eden_Aces

That is not what is happening, at least to me and most of my FC. You log in queue for hours, get kicked, 2002 disconnected from lobby. Log back in and are at the back of the queue again. I have been in queue for over 8 hours today... That is not a stable queue.

---

gonna second this, getting kicked out of queue after wating for over an hour all day. i don't mind waiting, but getting kicked out of queue once every 1-2 hours is not fun, especially if theres a 50% chance of being put back to zero.

it's an expansion launch, if anything i'm more than a little (positively) surprised that the servers themselves run mostly stable and i'm not gonna go all karen and scream "ree, give me back my money, i paid for this you freaking....." like some people on the forums, but there definitely are issues with the login servers. if squares technicians truly didn't find anything than sorry guys, you missed something. a few people having issues can be on the users end, but in my fc alone there are 5 people i know of that had this exact problem yesterday and another 4 (myself included) to whom its happening today, that's 30% of my fc, and that's the people where i know they had/have these problems.

Quote:

---

Originally Posted by Cathral

At the very least it should remember what position you were in the queue before crashing and put you back in the same place if you reconnect within a few minutes.

---

This. This would make ALL the difference and reduce a lot of the frustration at this launch. I can understand queues on launch day, but I can't really understand not having a ticket system for a queue in 2021.

Quote:

---

Originally Posted by R3ddie

This. This would make ALL the difference and reduce a lot of the frustration at this launch. I can understand queues on launch day, but I can't really understand not having a ticket system for a queue in 2021.

---

the thing is, they HAVE a ticket system. it just doesn't work a lot, or even most of the time.

Quote:

---

Originally Posted by R3ddie

This. This would make ALL the difference and reduce a lot of the frustration at this launch. I can understand queues on launch day, but I can't really understand not having a ticket system for a queue in 2021.

---

So far, today, I am getting back into the queue at the number I was kicked out at. Been kicked 5 or 6 times now. Yesterday, though, it was random placement every time I logged back into the queue. Hopefully, it is stabilizing.

So while it takes a long time to log in, I get that. I've been stuck at 1, yes 1, for 20 minutes now.

Quote:

---

Originally Posted by raunyyyc

So far, today, I am getting back into the queue at the number I was kicked out at. Been kicked 5 or 6 times now. Yesterday, though, it was random placement every time I logged back into the queue. Hopefully, it is stabilizing.

---

Can't say I had the same luck - got kicked 3 times now, and always coming back from where I started + 500 or so (right now Im at 7300 coming from over 9k). Again, I would be fine by it if it just returned me around the same place. Your comment might be a light at the end of the tunnel though! *crossing fingers*

3 hours ago I joined at 2700ish I am currently at 4k+ after dropping 3 times

Its encouraging - kicked shortly after sending this, but came back at ~7100.

Quote:

---

Originally Posted by R3ddie

Can't say I had the same luck - got kicked 3 times now, and always coming back from where I started + 500 or so (right now Im at 7300 coming from over 9k). Again, I would be fine by it if it just returned me around the same place. Your comment might be a light at the end of the tunnel though! *crossing fingers*

---

This morning at 7 MST, the queue was 44. I think the best thing to do, if you can, is get on before 9 CT and keep your character active all day so you don't get logged out.

Obviously morning ques are smaller, but not everyone can jump on that early. I have no problem with large ques as long as i know i will eventually get in. It’s the threat of it breaking at any time that is annoying.

Quote:

---

Originally Posted by raunyyyc

This morning at 7 MST, the queue was 44. I think the best thing to do, if you can, is get on before 9 CT and keep your character active all day so you don't get logged out.

---

Oh yes, I was able to log in this morning - but then I have a family to take care of during the day, so can't stay on forever :)

for me, every time I get kicked I retain my place in the queue. That is untill i reach first and then I get booted back to the begining......every time.

got down to 258 from a 3k que and got the 2002 Error loged back in at the back of the line again so yeah not stable

After logging off decided to come back at 4 pm been 6500 person in queue kicked me out around 3000 , cool happens . Start again 7625 in queue after hours im in . Server laggy i see . Maybe 2 minutes passed connection lost . Relog back to 7600 i mean ..... and it is 9.30 pm already what a waste of time.... ohhh well it is what it is ..... hope they will fix this soon. They knew high volume players will be joining and from Tuesday what it will be 3 times worse ?

Just dropped for the 4th time but logged back in within seconds and luckily kept my space but its still 2.8k so plenty of time for it to drop again :(

I spent about 3 hours in queue waiting to get in and when I finally got to number 6, got hit with a 2002. Unfortunately happening a lot in my FC. What is Square doing to address this? If no action is taken soon, there is definitely a risk that a lot of WoW refugees go back to WoW.

It's just what I guess what happened on their service side.

Once the queue reaches 170000 people in the queue, it's going to kick everyone out with 2002 error and while still keep processing the queue. It's their way for keeping queue system from crashing.

at this moment, since everyone is kicked out, server will start invaliding people's spot (cuz you're not online to them).

so if you're at 256 in the queue and you cannot connect back to the queue in time before the server invalids your spot. you have to re-queue again.

but if you were at 6000 of 17000, most likely you spot will be kept and queue number will be pushed forward quite some (like 3x00).

You can say queue system is stable... it's right and wrong.
You still can access the queue system, it's stable.
but the queue system doesn't do what it supposes to do with large number of people queueing it. cuz the people spend more time waiting it get kicked out. It's broken.

Look at the bright side. We have 5 afk dancers on the steps in Ul'dah to entertain the people who do get in finally.

Log in queues are not stable. I spent an hour waiting. Went from 1715 people to just 1. Than lobby error. When I went back to log in. I am now number 2374.

This is not stable log in queues. I wonder if everyone that supposedly got in were kicked just to make the log in queue look like it was going down.

I will try one last time. If I get booted again it is just not happening. This is out of my control. But I do hope they extend my membership for the time I could not log in. Feels bad paying for something I can't even play.

This is what happens when u have to add more servers to almost every datacenter, but you only add way too less and never really give a fuck and then out of nowhere blame it on "circuit shortage" years after it was first noticeable

Quote:

---

Originally Posted by stu4355226

It's just what I guess what happened on their service side.

Once the queue reaches 170000 people in the queue, it's going to kick everyone out with 2002 error and while still keep processing the queue. It's their way for keeping queue system from crashing.

at this moment, since everyone is kicked out, server will start invaliding people's spot (cuz you're not online to them).

so if you're at 256 in the queue and you cannot connect back to the queue in time before the server invalids your spot. you have to re-queue again.

but if you were at 6000 of 17000, most likely you spot will be kept and queue number will be pushed forward quite some (like 3x00).

You can say queue system is stable... it's right and wrong.
You still can access the queue system, it's stable.
but the queue system doesn't do what it supposes to do with large number of people queueing it. cuz the people spend more time waiting it get kicked out. It's broken.

---

Not 6000. Just 6. spent hours in line to get to the number 6 and then got hit with a 2002. I don't think they can count this as early access if the majority of players can't access the game.

I simply cannot defeat the log in queue. I get in line, typically at 3-5 thousand ahead of me, I wait for an hour or so and then my queue loses connection to lobby server and I get booted from the queue. When I try to get back in line there are usually 3-5k ahead of me again. I have not been able to log in since 6.0 went live. I would really like to play but it does not seem possible right now. I don't know if some people are just logging in not leaving (no single human plays for 60+ hours straight, let's be honest here). If the servers are truly that overwhelmed, perhaps offer some free transfers to less populated servers to balance the loads? Being able to log into the game we are all paying for doesn't seem like a lot to ask.

got booted once again. this time at 1715. Ya not happening.

The queues are not stable. I was understanding of the launch day issues until I saw the SE assessment that queues were stable. They are not.

Further, being as the servers are at max capacity, and the behaviour of the queues are of little to no movement for 3 or 4 update ticks and then either a moderate 60-100ish decrease in position or a disconnect, it is extremely likely that the large jumps in forward movement anyone is seeing in queue is due to the queue shedding the unlucky (all of us essentially). As the queue drops people those remaining surge forward slightly. ALMOST ALL THE FORWARD MOVEMENT IS DUE TO THE QUEUE DROPPING THOSE AHEAD OF US. SE needs to understand this so they can actually address it.

And there is a ticket system for the queue it just only works half the time if you are actually able to get back in queue almost immediately, which is unlikely as it takes roughly 5 tries right now to actually connect to the lobby and not get a 2001 error. The result is it take the small morcle of being able to reconnect after disconnecting and keeping your spot once or twice to actually get into the game.

And on the posted response from SE on their steps taken...

Everyone trying to log in is trying to play the game. the only way those numbers go down to the point that the current capacity is acceptable is if a lot of those people just stop trying to log in...which means they are paying for something they cant use, which is shameful. There is no mention of SE working to increase capacity or even looking in to it--I hope that is just a missing detail and not the actual state of things. Increasing capacity or just reducing the number of people trying to play your game are the two ends of the spectrum here. Fiddling to increase efficiency to help mitigate this is a good medium to long term goal--not a short-term solution or workaround.

Please please please:
1. (short term) increase capacity somehow some way. Please be as good as we know you can be. Intentionally squeezing the player-base as part of triaging this would be gross

2. (shoert term) lower the internal max lobby-to-world queue size to the point that people are actually in stable queues. Yes, this means people will have to win the lottery to actually connect to the lobby, but that is better than taking 15 minutes to connect to the lobby and then having to win the lottery multiple times after that to actually get into the world by: reconnecting to the lobby soon enough after getting dropped from their lobby-to-world queue to have a chance at keeping their original login token, and then have the token system actually acknowledge prior queue placement and put you back where you were when you disconnected. Knowing you are going to get into the game once you actually get to the lobby would be far less frustrating than heaping uncertainty on top of uncertainty.

3. (short-medium term) To manage the login congestion created by 2, maybe implement a login-to-lobby queue that can actually work at the scale you need it to. Yes, this is an entirely new queue, but that hopefully means many limitations on capacity that exist in the lobby-to-world queue system built years ago can be ignored or avoided.

sorry for the length, I tried to be constructive. The inaccuracy of the SE communication triggered me. SB was so good and I, like many many others, just want to play EW.
Please, just make the login experience reliable. Right now, I dont care if it takes 2 hours to get in--I just want to know that once Im in queue, I am getting in eventually. The uncertainty is the worst part.

Unfortunately, I do not believe the Square Enix will be reading these posts. I am sure they are aware of the problem but have no solution as of yet. I'm on PS4 and I am having the same issue as everyone else though my queue is in the low 2000s every time I get to wait. then by the time I wait about 10 minutes it boots me with a 2002 error code. At this point is there a way to create a customer support ticket?

I too am not able to log in because I keep getting the 2002 error code. Please fix and/or compensate!

So I tried this feature out, went from a queue of 5000 for Phoenix to 50 for Twintania.
So far so good, I wanted to do MSQ anyway but later I decided I wanted to go back to Phoenix. I wasn't aware that not only did you have to do this while logged in, in a main starter city - Grid / Limsa/ Ul'dah - you could not leave the zone of the main Aetheryte. You cannot use your retainers. (This is just for people's information, I know alot of people know this) Also your position in the queue to return is either the same as people on free trial or possibly - after 4 hours I gave up - you are behind free trial users queued for your home server as well.
Worse than all this, I got disconnected, either from idling or some d/c and the queue into Twintania was now just as bad as getting to Phoenix. So finally after another 3-4 hours I am back where I started. In Limsa trying to return to Phoenix in a queue for idk how long unable to do anything. Don't go visiting unless you are fully aware you may be stuck there for a long time

Ok i have been trying to get in since 10 am this morning. it is now 5 pm. Patience is wearing thin. Getting tired of getting somewhat close and getting booted due to lobby errors

Confirm OP's problem. The queue is not steadily progressing at all, I've had friends repeatedly booted 2000-4000 places back in line after getting errored out from 2002. Completely unreasonable.

As stated, my patience is wearing out. This is absolutely ridiculous. you postponed the start because you felt it was not ready. After that delay, and this is what you give us. Wow gets a lot of login traffic too when they release a new expansion. But at least you can get in and play somewhat. Most of us reporting can't even get in.

this time i got to 2773 from 3150. Garbage!!!!!!

This time i am documenting my progress as i try. After being booted i tired to log back in. immediate lobby error. now i got back in and my place is 2230

Quote:

---

Originally Posted by raunyyyc

This morning at 7 MST, the queue was 44. I think the best thing to do, if you can, is get on before 9 CT and keep your character active all day so you don't get logged out.

---

perfect! people do something to keep their character active and thus deny another a chance to play.... sounds GREAT to me! sounds like you are advocating circumventing active game logout procedures to reduce congestion, this is by all means against the EULA and can obtain a ban for people found to be doing so. also, the gm's can tell (I know this as I've been with gm's from a few different games) when someone is not at their keyboard and then they can take action according to their mandates. your suggestion goes against what you have been complaining about. thanks for sharing your colors.

Quote:

---

Originally Posted by Freki42

perfect! people do something to keep their character active and thus deny another a chance to play.... sounds GREAT to me! sounds like you are advocating circumventing active game logout procedures to reduce congestion, this is by all means against the EULA and can obtain a ban for people found to be doing so. also, the gm's can tell (I know this as I've been with gm's from a few different games) when someone is not at their keyboard and then they can take action according to their mandates. your suggestion goes against what you have been complaining about. thanks for sharing your colors.

---

Oh so it's against the rules for people to play as long as they want now?

Sort out your log in identification please. There is no world where you can't tag peoples accounts with positions in queue. I've tried 8 times today to log in through 4,000-5,000 player queues. Hours, to get to the last 200 spaces and be 4004/2002. Then I log back in instantly to be placed back at 5,000+ queue waits. Its 2021, its not hard to give us our queue positions back, really. We've had these queue problems for years with expansion launches this is not good enough.

Quote:

---

Originally Posted by Freki42

perfect! people do something to keep their character active and thus deny another a chance to play.... sounds GREAT to me! sounds like you are advocating circumventing active game logout procedures to reduce congestion, this is by all means against the EULA and can obtain a ban for people found to be doing so. also, the gm's can tell (I know this as I've been with gm's from a few different games) when someone is not at their keyboard and then they can take action according to their mandates. your suggestion goes against what you have been complaining about. thanks for sharing your colors.

---

Limsa would be barren if what you were stating is true.
Now, using third parties to stay logged in could get someone banned, because any use of third parties isn't allowed. However a third party isn't needed to stay logged in: there are ways to stay logged in with just the vanilla game alone.

The worst that SE is gonna do to a player is kick their character offline.

1138 queu so far so good