Random game crash 10 seconds after loading in game

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11-29-2021, 10:13 AM
AstroNOT

Random game crash 10 seconds after loading in game

Sometimes I get Error codes, but its mostly just straight to desktop. I've gotten Dx11 errors and tried running Dx9, but it still persists. Cant take 5 steps with my character before game closes. Cant make a new character before the game closes. Tried everything I've seen online like adjusting fullscreen to borderless windowed, Capping framerate, Adjusting files and drivers. I even factory reset my PC and it seems like it made it worse. Don't know what else to do at this point the game is quite literally unplayable.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\locob\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 4021
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16297.855MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23465.855MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.114GB SYSTEM_FREEDISC_SPACE 649.122GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8148.928 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {228C59E6-25C9-4039-B436-C4CD190E15E3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND 24G1WG4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {08D8941A-407A-4C7B-90DE-43E7E65F551F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0094
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {17459897-229E-4BF7-8667-E0090622BD36}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD6C2370-4AF0-11EC-8001444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD6DF830-4AF0-11EC-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD709040-4AF0-11EC-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD715390-4AF0-11EC-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD726500-4AF0-11EC-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD726500-4AF0-11EC-8006444553540000}
SYSTEM_INPUT_NAME Blue Sn
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD73EBA0-4AF0-11EC-8007444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD74D600-4AF0-11EC-8008444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BD759950-4AF0-11EC-8009444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Dx11 errors and crashes - Google Chrome
hangout-text - Discord
Microsoft Store
Microsoft Store

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
AMD PCI Driver
AMD PSP Driver
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Logitech Capture
OVR Advanced Settings
OVR Toolkit
Halo Infinite
STRIDE
Crab Game
Vindictus
SteamVR
VRChat
Half-Life: Alyx
Blade & Sorcery
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 496.76
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000414
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000004D8
C:\Program Files\Google\Chrome\Application\chrome.exe 00000DF4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001CF0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001D18
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 0000220C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001B68
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBar.exe 00002348
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4222.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000025E4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.152.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D00
C:\Users\locob\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002580
C:\Windows\Explorer.EXE 00001294
C:\Windows\System32\RuntimeBroker.exe 00001424
C:\Windows\System32\SecurityHealthSystray.exe 00002498
C:\Windows\System32\smartscreen.exe 00002460
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00001604
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B90
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001A50
C:\Windows\system32\ApplicationFrameHost.exe 00002508
C:\Windows\system32\DllHost.exe 00002D24
C:\Windows\system32\SettingSyncHost.exe 00001BC4
C:\Windows\system32\sihost.exe 000015F8
C:\Windows\system32\svchost.exe 00001C14
C:\Windows\system32\taskhostw.exe 0000169C
11-29-2021, 10:23 AM
AstroNOT

My most recent crashes that did have codes read out like this:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-08-16_13:17

ffxiv.exe+
ffxiv.exe+2FD6F6
ffxiv.exe+2A5348
ffxiv.exe+F0AFE0
ffxiv.exe+E6D86B
ffxiv.exe+E454E2
ffxiv.exe+E4697B
ffxiv.exe+E46DE5
ffxiv.exe+152542

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-08-16_13:17

???+30B82E9B

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-08-16_13:18

???+7FF700000002
???+9FC80FF080
11-30-2021, 03:18 AM
Dynratygus

Good morning and than you for posting in the Final Fantasy XIV Technical Support Forums

Were any updates or changes made to the PC around the time of the crash? Additionally does the crash occur when graphic settings are lowered?

Thank you for visiting the Final Fantasy XIV Technical Support Forums
11-30-2021, 03:30 AM
AstroNOT

I've made several changes in an attempt to solve the issue, but I don't believe I made any before the issue began. As for the graphics settings, I have not had the chance to test that. I will update about graphics later today when I get the chance.
11-30-2021, 07:22 AM
AstroNOT

Update: Game crashed the same way again on the lowest graphic settings I think I can apply.
12-01-2021, 07:29 AM
lezard21

I am having the same issue. I can pinpoint the start of this error since the Oct 26th Maintenance. You guys did something wrong when updating the game. Please correct by Endwalker.
Sincerely,
A Customer
12-01-2021, 10:56 AM
AstroNOT

Got a new set of errors this time

nvmgf2umx.dll+B77950
nvmgf2umx.dll+B778EA
nvmgf2umx.dll+B6C63D
nvmgf2umx.dll+55C51A
nvmgf2umx.dll+12E8D58
KERNEL32.DLL+17E94
ntdll.dll+67AD1

This was after a complete reinstall of the OS and reinstall Nvidia drivers. Not much else is on PC at this point other than steam and FFXIV. Ill post system info again just in case its relevant after the change.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\locob\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 4021
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16297.844MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19241.844MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.114GB SYSTEM_FREEDISC_SPACE 805.546GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8148.922 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {0AA7CFD6-16B3-47AB-B0C5-9902944AC1F1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND 24G1WG4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AB315A26-A1B9-4D49-BD62-F309CAAD6168}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0094
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AE736148-E54B-45FD-9955-E369DFAF1ED1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D745ED0-5148-11EC-8001444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D74D400-5148-11EC-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D757040-5148-11EC-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D760C80-5148-11EC-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D7681B0-5148-11EC-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D07CF70-514A-11EC-8009444553540000}
SYSTEM_INPUT_NAME Blue Sn
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D76CFD0-5148-11EC-8006444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D774500-5148-11EC-8007444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D77E140-5148-11EC-8008444553540000}
SYSTEM_INPUT_NAME K840 Mechanical Corded Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95F3E010-5164-11EC-8001444553540000}
SYSTEM_INPUT_NAME IMU
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95F40720-5164-11EC-8002444553540000}
SYSTEM_INPUT_NAME Optical
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95F40720-5164-11EC-8003444553540000}
SYSTEM_INPUT_NAME Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEDD75E0-5211-11EC-8008444553540000}
SYSTEM_INPUT_NAME IMU
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEDD9CF0-5211-11EC-8009444553540000}
SYSTEM_INPUT_NAME Optical
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DEDD9CF0-5211-11EC-800A444553540000}
SYSTEM_INPUT_NAME Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
hangout-text - Discord
Steam
Random game crash 10 seconds after loading in game - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings
Microsoft Store
Microsoft Store

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Halo Infinite
VRChat
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Update for Windows 10 for x64-based Systems (KB5001716)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 496.76
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000011EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000224C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001700
C:\Program Files (x86)\Steam\steam.exe 000025BC
C:\Program Files\Google\Chrome\Application\chrome.exe 00000374
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C2C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000017F4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00000584
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000023E8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.152.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C14
C:\Users\locob\AppData\Local\Discord\app-1.0.9003\Discord.exe 000027DC
C:\Users\locob\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000011F0
C:\Windows\Explorer.EXE 000017D8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000004EC
C:\Windows\System32\CompPkgSrv.exe 000020C4
C:\Windows\System32\MicrosoftEdgeCP.exe 00002EEC
C:\Windows\System32\RuntimeBroker.exe 000006D0
C:\Windows\System32\SecurityHealthSystray.exe 000023F4
C:\Windows\System32\smartscreen.exe 0000211C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000E98
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002C98
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002DB8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A88
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001998
C:\Windows\system32\ApplicationFrameHost.exe 00002978
C:\Windows\system32\DllHost.exe 000024FC
C:\Windows\system32\MicrosoftEdgeSH.exe 00002F04
C:\Windows\system32\SearchProtocolHost.exe 00003234
C:\Windows\system32\SettingSyncHost.exe 00001CA8
C:\Windows\system32\browser_broker.exe 00002DEC
C:\Windows\system32\sihost.exe 000015E8
C:\Windows\system32\svchost.exe 00001DE8
C:\Windows\system32\taskhostw.exe 0000168C
12-01-2021, 11:51 AM
Fallensinner

Did a little digging around and there's some things you can try if you haven't already. Unfortunately this seems to be a random issue that just starts happening

Disable all overlays. Shadowplay, Discord, Steam, etc.
You can try reverting back to old Nvidia Drivers (make sure you do clean installs if you do)
Disable dx11 in launcher

Someone said changing the scaling from display to GPU fixed it for them. Nvidia control panel > Ajust Desktop Size and position > perform scaling on:
(I don't have a display setting here, so it's defaulted to GPU)

Some people have had success with underclocking their GPU using MSI Afterburner or Nvidia Precision
https://www.reddit.com/r/ffxiv/comme...eb2x&context=3
https://www.youtube.com/watch?v=dPfZfQk38wM&t=195s

Here is a long list of things people have tried.
https://www.reddit.com/r/ffxiv/comme...eb2x&context=3
12-01-2021, 01:29 PM
AstroNOT

Thanks for the suggestions! Still haven't found a working solution, but trying something is better than radio silence and page refreshing. I've done almost everything on the list at this point shy of getting a new PC. Will continue to troubleshoot until I find something or it gets fixed by SE. Already Pre-ordered Endwalker lol
12-01-2021, 06:52 PM
Fallensinner

Yeah it's pretty unfortunate especially if it coms to getting a new PC, with the shortage and all(unless you buy a pre-built).
Someone I know had the issue and they just installed it on another SSD and it worked. I feel like that was probably more of a file issue though, not sure.

Anyways good luck. This issue has been around for years and I think at this point people just get lucky.
12-11-2021, 04:58 AM
Thukoolo

Good morning AstroNOT. I apologize for the delay in my response to this issue.

Does the game crash when no other programs are running in the background? Furthermore, please be sure that any anti-virus software you have has the appropriate exceptions for Final Fantasy XIV. Lastly, please disable Full Screen Optimizations to see if this may make a difference. To disable this feature, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab, there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!
12-11-2021, 05:57 AM
Larirawiel

Hey. It seems, you have a very old Windows version. Please go into Settings -> System and then Info. There should be the Windows version somewhere. Post it please.

Cheerrs