Error 10105 when trying to log in with an specific character (PS4)

Hello,
this is an issue with my main character, Lua Kahra (Balmung). Every time I try to log in with her, I receive the error 10105 during the loading screen and I am unable to connect.
I am able to:
- Connect to her using a VPN in a different platform, however, there is no way to do so on PS4, my preferred method of playing XIV.
- Connect to different characters in the same account normally.

I'm unable to connect to her at all without a VPN.
This happened around August 22nd, after I did Cloud Deck Extreme. After I logged off that day, I was unable to log back in.
I have tried:
- Reinstalling the game (twice)
- Trying a different platform, which only works with VPN
- Cleaning DNS cache on PS4
- Resetting PS4 settings to default
- Port Forwarding with the ports Square Enix has provided
- Restarting both internet Router and Modems
- I have contacted Square Enix Support which was unable to help me, and said to create a thread here. They said it could be possibly a bug where the server doesn't recognize my character is logged off, which is untrue because I can log in normally with a VPN.

bump because I'm still having this issue :>

nearly a month after and still no reply here or from SE support. RIP my sub

Greetings fellow Eorzean!

For us to better assist you, please respond with the following information:

Wired or WIFI connection?
When the disconnect occurs/How often?
Have you tried bypassing the router and directly connecting to the modem for testing?
Internet Service Provider:
Location/Region you are in: (State, etc)

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Wired or WIFI connection?
Normally wired, but I also have tried WIFI and did not work.

When the disconnect occurs/How often?
Every single time I try to log with the specified character (My main), I see the loading screen and immediately gives me the 10105 error. I also get this error when trying to log in using my laptop, but not if I use a private connection

Have you tried bypassing the router and directly connecting to the modem for testing?
The modem at my house is in a different room sadly.

Internet Service Provider: it's called Infonet

Location/Region you are in: I currently reside in Brazil :c

another bump because this is still happening

Good morning Ailis! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Just to clarify a bit more on the situation, have you attempted to delete the character saved data on the PlayStation 4 to see if this may resolve the issue? (Settings > Storage > Saved Data)

Additionally, have you attempted to clear your Browsing History and Cookies, from 'Internet Browser' on the device?

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Yeah I have done that on both my laptop and my PS4, it didn't work. The only thing that worked so far was using a private connection which I'm unable to do with my ps4. I don't know what's causing this but it's relate to my internet

Good morning and thank you for the reply.

Does the issue with the connection only occur on the PlayStation or does it occur on the PC?

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Quote:

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Originally Posted by Dynratygus

Good morning and thank you for the reply.

Does the issue with the connection only occur on the PlayStation or does it occur on the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

---

it occurs on both.

Thank you for the additional reply, Ailis.

We apologize for this ongoing issue. Please note, if the error lies with just this one character, you may want to try deleting the locally saved data folder for PC if you have not already done so (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this folder so you can have a copy of the in-game settings should you wish to use them again.

Additionally, is the 'Internet Browser' for PlayStation 4 fully updated?
Are both the PlayStation 4 and Windows device fully updated with the current version?
Is Internet Explorer/Microsoft Edge fully updated for Windows?
Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes)
Are there any others on the network when playing Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Additionally, is the 'Internet Browser' for PlayStation 4 fully updated?
Yes

Are both the PlayStation 4 and Windows device fully updated with the current version?
Yes. It is not a windows operation system though, my laptop is a MAC and they're both up to date.

Again, I have no issues with other characters or the game itself, it's just my main character that is locked out without a VPN for some reason...

Is Internet Explorer/Microsoft Edge fully updated for Windows?
-
Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes)
Yes multiple times

Are there any others on the network when playing Final Fantasy XIV?
I live with many others so there are always someone using the network.

Good morning and thank you for the reply.

Could you try power cycling the PS4 if you have not done so already? Please try the following:

- Turn the system completely off and unplug all wires from the system
- Hold the power button down for 10 seconds
- After 10 seconds, please plug everything back in and turn the system on.

This should get rid of any cookies or cache that may have built up. In addition to the above steps, please try the following:

Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN browser. If they are already checked, please uncheck them then recheck them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

Nothing seems to work and I'm losing hope... Endwalker is almost here and I can't login. People keep wondering if getting a world transfer for that character would work but I really don't want to spend money on that and have it not fix my problem. I also will probably have to buy another version of the game just to play the expansion?? Please help, is there any way this could be happening server side? A friend of mine said I could be falsely flagged by anti DDoS system and that is solved with the private connection.
Nothing I did on my end has worked, I even contacted my ISP and they couldn't do anything.

Thank you for reply Ailis,

Unfortunately as this issue has been ongoing and may require further support we have created a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID. This thread will be moved to ‘Support Center Ticket Created’.

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